Thistle City Barbican Hotel, London, United Kingdom
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Thistle City Barbican Hotel, London
Traveller Reviews
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Official Contact Details - Thistle City Barbican Hotel
- Address: Central Street - London - England - EC1V 8DS - United Kingdom
- Phone: 0870 333 9101
- Email:
- URL: http://www.thistlehotels.com
- Official Website:
- Hotel Class:
- Rooms: 463
"Where do I start; Accommodation, not bad, although the central heating was on 24/7 with outside..."
"Stayed here over Christmas, the Leisure club was great to escape from all the usual Christmas..."
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Reviews - Thistle City Barbican Hotel
8 reviews
(Showing 1 - 8)
Never again
Submitted by: Kevin in 05/22/09
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Business Traveller
Where do I start;
Accommodation, not bad, although the central heating was on 24/7 with outside temparatures of 18 degrees, no valve handles on the radiators to turn them off, like sleeping in a greenhouse.
Service at breakfast was nothing short of shocking, you can expect to que for at least 20 minutes to get a seat at a table, then the fun begins, not all cutlery is there, no butter or milk on the table - tea or coffee, forget it you can finish your breakfast before they come round. I stayed for 22 days on business, never again.
Excellent Hotel
Submitted by: John in 01/05/07
- Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Young Couple
Stayed here over Christmas, the Leisure club was great to escape from all the usual Christmas Fuss.
Hotel staff were great and the upgraded room was really good.
Nice Reception Area, Shame About the Rest
Submitted by: Ron in 10/23/06
- Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Business Traveller
If you are on a business trip I would sincerely advise avoiding this hotel. The last thing that should be on you mind is the though of coming back from a hard day to this hotel, both in terms of the hotel and the surrounding area..
I arrived at 2100 check in was about the only good thing about the visit, the young lady (Arabela I think her name was) was nice and very patient with a wary traveller and my collegue.
The floor we were staying on was being redecorated with all the walls stripped down to the plaster board and emulsion paint fumes throughout the entire maze (sorry corridor). My room was 'basic' with the 14 inch TV on a floor stand positioned perfectly to kick every morning, along with a trouser press, twin beds and a lead for the internet connection. First thing that was missing happens to be the remote, not on the bed or table. So I inform the reception desk, face to face, that I had no remote - and the promised they'd get a replacement sent up to me. Never happened. Turns out the room gets very cold during October so sensibily enough the radiator doesn't work. So next option for some heat would be a nice cup of coffee, there were cups, sugar, coffe packs and that's it, no milk and sensibly enough no kettle. Turns out the overprices internet (50p/min) also didn't work.
I didn't bother bringing up these point in the end - after all, if they couldn't sort a simple remote , what hope was there for the rest of this!
Oh, and checkout, the staff were best described as rude and asking the concerige to order a taxi was a complete mistake.
In short, this was a throughly miserable stay with the only good point being the charming young lady who checked me in. 2/10 is probably far too generous.
Praise
Submitted by: Linda Birks in 10/03/06
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Weekend Breaker
Excellent room. Excellent location. Excellent service.
Great visit
Submitted by: Chris in 09/14/06
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Business Traveller
I was greeted as soon as I arrived with a smile from the chap on concierge and the Front Desk team were efficient and helpful.
Paid for upgraded room which was good and had air conditioning, room service was quick and hot.
Leisure club is superb with a good size pool, sauna, steam room and jacuzzi.
All in all this place is good value for money, worth paying for upgraded room although they are refurbishing the standard room corridors.
Pathetic
Submitted by: Bart in 03/19/06
- Age Group: 51 - 60
- From: United States
- Traveller type: Family Traveller
Shabby room (very cramped) in a shabby neighborhood. There was no AC or vent- just a radiator and floor fan. No clock radio, box of tissues or even a pen. There was a small room safe, but it was not bolted down! Telephone and internet access ridiculously expensive. The staff was pleasant, sometimes competent, but mostly clueless.
Customer Service!???
Submitted by: JB in 12/14/05
- Age Group: 18 - 25
- From: United Kingdom
- Traveller type: Business Traveller
After an extremely long day travelling and working in London I arrived at Thistle City Barbican to find that my room had been double booked. The staff at reception were entirely incompetent and having taken my details left me at an abandoned check in desk without further word or service for a full 15 minutes. Following a further wait of 30 minutes during which time I was not even offered any refreshment, several of us were then provided with a shared taxi to take us to your Marble Arch hotel.
Upon arrival at this hotel I was subject to a further 20 minute delay to check in again. Once more your staff provided an exceptionally poor service leaving me feeling as though I were causing them inconvenience rather than your company inconveniencing me. When finally in my room and having fallen asleep from exhaustion I was then woken by a call from your reception staff at 01:00 wanting me to come down and provide credit card details because they had followed the wrong procedure.
The next morning rather than be treated with consideration I was subject to a further argument with reception staff who were trying to charge me in inflated rate. When I enquired about the possibility of transport back to the correct part of London I was met with rudeness and the outright rejection of the idea.
I am a frequent business traveller and have never received such poor service. I can think of no reason why I should continue to give Thistle hotels my custom having endured such a total disregard for customer service.
Craptastic
Submitted by: A Travel Library User in 12/22/05
- Age Group: 31 - 40
- From: United States
- Traveller type: Business Traveller
Absolutely terrible. The TV bites, 50p/min for internet access and worst of all the worst mattress Ive ever slept on. I've had more comfortable nights flopping at the bus station. Never again.
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