Submission date: 2007-11-23 - Date of Stay: November 2007
Submitted by: Richard - From: United Kingdom
Type of Traveller: Business Traveller - Age Group: 31 - 40
Poor catering and hopeless service
Thankful to have left this shoddy hotel at last!
1) Extremely limited restaurant menu - if you don't like fish then hard luck. As a result I was forced to resort to room service for the rest of my week's stay as the listed room service menu is far more extensive!
2) Breakfast: While the food is good and plentiful, don't bother ordering hot food if you're in a hurry - even at quiet times it takes forever to arrive.
3) Room service is patchy at best. On two separate days my ordered choice was not available. One one of these occasions they didn't bother to phone back and tell me this for 20 minutes. Another day I called them back after my food hadn't arrived after an HOUR to find that they had attempted to deliver it to the wrong room and had then just given up!
4) One day the tea/coffee tray hadn't been restocked properly. I followed instructions and asked room service to include fresh stocks with my food order, but they just ignored my request.
5) On leaving the hotel I asked for m...Read more
Submission date: 2007-02-18 - Date of Stay: February 2007
Submitted by: Mrs Cador - From: United Kingdom
Type of Traveller: Weekend Breaker - Age Group: 41 - 50
Clean Hotel Perfect Location
My husband and I stayed for a weekend in Feb. 07. On arrival, the hotel staff were all very pleasant. The room was very clean and comfortable. The bathroom was a little outdated but also clean. We had the full English breakfast, which was included in the price. This was excellent with plenty to choose from. My husband and I will deff go back there again. Prime location for many of the shows. Just 10min walk to Covent gardens. Good location for bars and places to dine.
