The Westbury Hotel

, London, United Kingdom
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The Westbury Hotel

, London
4 star

Rooms: 247

37 Conduit Street - London - England - W1S 2YF - United Kingdom Hotel Website | | 44 02076297755
350 Traveller

Reviews - The Westbury Hotel

Historical Traveller Reviews of The Westbury Hotel

Stay elsewhere!

from su2320
I can't believe I'm writing this review after staying at the Westbury during every trip to London for the past 3 years, but here goes. I arrived and found the lobby was under construction and a bit of a mess. I was disappointed, and made a mental note to ask my client to meet me out at a restaurant instead of the hotel lobby. When I went to check in, the desk clerk could not find my records in the computer and needed me to fill out my passport and contact info again. I asked her to check the computer again since I am a regular customer she gave me a little bit of attitude. When I finally got into my room I looked around and realized it was a bit "shabby" and found the bathroom wasn't so clean (dust - nothing disgusting). I figured I would deal with it in the morning and got ready for bed. Once in the bed I realized I could hear the man in the room next door snoring (thin walls), but figured I would be fine since I was exhausted. At 4am I was woken up by a terrible banging noise that would not stop. After 10 minutes I finally called the front desk and asked them to come investigate, which they did immediately. It turns out there was air in the pipes and nothing they could do about it. I asked to have my room changed immediately and after a tiny argument I was shown to a room on the opposite side of the hotel (larger with updated decor). The next evening my client called to advise our dinner plans and was transferred to my old room. Although surprised I wasn't available at 7pm as we had previously agreed, she left me a voice mail with instructions on the time and place. Unfortunately, this message did not reach me until 10:30pm - well after I was due to meet her. This caused an embarrasing situation, and was the last straw. There are nicer hotels with better service in London. Stay at one of them - I know I will on my next trip!

Shame about the breakfast

from Juan45
We stayed for three nights. The location is good for shopping and the staff were all very pleasant and friendly. However it's undergoing a renovation at present which leaves the lobby looking very ordinary.

The room was good, but tiny. In fact I began to wonder if we had been given a single room, as there was only one bathrobe, but the booking was clearly for a double, and there were two of everything else. Well furnished and clean, with good airconditioning.

But to have to stand in a queue for 15 minutes to get into the breakfast room is ridiculous for a four star hotel! Maybe this was something to do with the renovation works, but I couldn't see where else we could have gone. The breakfast itself was good, when we finally got to it.

Clean average hotel but great location

from A TripAdvisor Member
Just returned from a 2 night break here. There was building work going on around reception but not enough to bother us. The whole place was very clean but a little dated and the rooms were very small, if I had paid full price for this (£260 ish a night ) I would have complained.

The polo bar again is clean and nice but old fashioned (was expecting the decor to be more up to date than it was ) we were charged £22.50 for 2 bloody mary's which gives you an idea of prices they charge in the hotel !! On the whole the hotel was very average and I guess the prices they charge is reflected in the location, just a 5 mins walk from Oxford Circus station and central to pretty much everything e.g Selfridges, Regent Street, Leicester Square, China town, Soho and Covent Garden.

I think I will be trying somewhere else to stay next time I'm in London but if I was stuck I probably would go back if I got a good deal, ( I paid £99 per night for the room ).

Good Location, worth Staying if you get a good deal

from lisa_a
When we arrived at the hotel there was building work going off in the reception area and half of it was shut off! (this did not bother us too much but it would have been polite to have advised us of this at time of booking).
We went up to the room, which was clean but small. My opinion was that the rooms needed some refurbishment.
Overall the hotel was fine and in a perfect location! The hotel bar was a little quite (we prefer a buzzing bar) but the breakfast was lovely. We got a good deal on the hotel and paid £115 for the room,vat and continental breakfast. I would stay at this hotel again but only at this price. there are better hotels about for the figure of £140 + (which most websites charge this hotel at)

Love London, Love the Westbury Mayfair

from A TripAdvisor Member
My husband and I spent 7 nights at the Westbury and left with no complaints.

The location was Excellent, staff friendly, the hotel itself was clean and the room was larger than expected for a city hotel (I had prepared myself for a tiny little cave based on some of the reviews).

The doormen & conceirge are top notch - going out of their way to be friendly and helpful.

As the other reviews indicated, make sure your breakfast is included - it is very convenient and quick as it is a buffet.

This is definitely a great hotel for tourists who want to take advantage of all London has to offer. In that regard, seek out the assistance of the conceirge. These gentlemen take care of everything and would not accept tips (we typically don't stay at hotels w/ a conceirge so we didn't realize that tipping was not appropriate until after we tried to - it was politely refused).

I also noticed many art & antique dealers there. The shopping in the immediate vicinity is high end, but you are in walking distance from tons of shops, pubs, restaurants, picadilly, soho, etc. too.

My only complaint is that is was 90 degrees and sunny every day - - not the London weather we expected :) I came back from London tanner than some friends that went to the caribbean!

t beat the location and should be in the top 50 at least

from Geoff555
Just off Regent St and great for shopping and the theatre. Just returned from a 1 night Sat break and was impressed. The Westbury is a privately run hotel that is undergoing some refurbishment but makes a real effort to keep the standards up (more 4* than 5* though). There are some great deals out there (paid £110 inc free breakfastx2) so you can forgive the poorly trained restaurant staff but the doorman more than makes up for it and looks after you well. Rooms are fine, very clean, nice soaps and stuff and didn't feel cramped at all. I would thoroughly recommend this hotel for its great location, price at the weekend and free breakfast if you can get it (I wouldn't pay £22pp!).

Good location for serious shoppers

from nearywaldron
This pleasant hotel is just off Bond Street, and a couple of streets away from the Burlington Arcade - ideally located for very expensive shopping.

The staff are pleasant and the public rooms ok. We stayed in a "Superior King" room, which was neutrally decorated and a decent size, though the bathroom is quite small.

It is a perfectly pleasant place to stay, but you are paying a premium for location: it doesn't have much atmosphere, and if I had had to pay the rack rate (about £240 per night) I would have gone somewhere like Hazlitt's or the Covent Garden hotel. For £140 from lastminute, I thought it was reasonable value.

Nice hotel

from Paulo_Almeida
Just returned from a 4 night stay at this hotel (24-28 March 2005)
The hotel is good. But since the price is high, I must complaint about having to wait in the lobby to be seated for breakfast - 3/4 mornings had to wait. Maybe the easter holiday is to blame. I really couldn't care less. The hotel should be prepared to receive tourists and the breakfast room is just too small. Not enough tables for the size of the hotel. And i have had better breakfasts in cheaper hotels.
The hotel staff is very polite. Yet, they'd better get some help during breakfast time, because sometimes it seemed they couldn't handle it and, again, had to wait for a while for toasts or just milk.
The rooms aren't large, but they're ok. Everything is clean and the carefully put. The decor is old fashion, but ok.
The hotel location is good, 5 to 10 minute walk to Picadilly. Although you can walk to Picadilly, it'd be much nicer to have the subway/underground closer.

An impressive 4* hotel!

from A TripAdvisor Member
Walking through the hotel entrance towards the reception desk, we were very impressed with what greeted us. There is no question that this is a 4* deluxe as advertised.

Unfortunately, at check in, there was no booking for us (through no fault of the hotel) but the efficient reception and reservation staff was very quick to put this right for us. We were also upgraded from a Supreme Queen to "a bigger room with a bigger bed"!

On entering our room we were very surprised at just how small this "bigger" room was...I'd hate to imagine the size of the Supreme Queen. That said, everything in the room was of an excellent standard. Carpets, wallpaper and other fixtures and fittings were all in immaculate condition. (This high standard was also visible in the hotel corridors.)

As far as noise levels go, we didn't have any real problems at The Westbury. Traffic noise was minimal (great considering it's central location) and on occasions we could hear the sound of the next room's TV, but this was never later than 10pm.

In summery, if you are looking for a high quality hotel with a very central location (Oxford Street and Regent Street just minutes walk away) you can't go far wrong with The Westbury. The only thing we would have liked to have seen was a slightly bigger room for our money.

great location, but small rooms

from vicki1812
Stayed here on business on a a thursday night in Feb 2005. Location is fantastic, less than a minute to the expensive attractions of bond street, the royal academy, regent' s street (Liberty's) picadilly and St. James. Got a great rate but a small room - beware if room size is important to you then do not book a superior queen. However the room was very comfortable, nicely decorated and the bathroom whilst very small had everthing a girl could want. I was travelling alone so the size of the room was OK but it would have been cramped for 2. The location is fantastic and very safe for a lone female traveller. The staff are all really nice and remember you by name - quite an acheivement in London. The main downside is that the lobby is quite small and can get very busy - and very very smokey. At times the level of smoke in the lobby was unpleasant and you have to walk through it to get to the elevators. Room service was good & fast, breakfast was Ok, but if it not included in the rate would be very expensive at £20. better to walk 5 minutes to picadilly and go the the starbucks or Pret. Beware this area is quiet after dark so you may want another location if you are after nightlife - theatre district is aout a 15 minute cab ride.

Top Local Tips for London

London Pass We bought a London Pass (without transportation) from the visitors center near Picadilly Circus. The pass isn't activated until you use it, so you can buy it ahead of time. It saved us $$$ over paying for the attractions individually and we were able to proceed thru the lines quickly at the attractions.

Taxis Don't let cab drivers fool you by taking you the long way home!! Always do a deal after hours

London travel cards Get yourself a travel card ( will tell you where to buy them) for the buses. We got a one day one for £3.50, which saved us a good bit of money - each trip is normally £2 per journey.


Other names for The Westbury Hotel

  • westbury mayfair london
  • westbury mayfair hotel london
  • Address: 37 Conduit Street - London - England - W1S 2YF - United Kingdom
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