The Waldorf Hilton Hotel

, London, United Kingdom
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The Waldorf Hilton Hotel

, London
5 star

Rooms: 292

The Aldwych - London - England - WC2B 4DD - United Kingdom Hotel Website | | (0)20 7836 2400
1168 Traveller

Reviews - The Waldorf Hilton Hotel

Great Service
Submitted by: smarinova in 16/02/11
  • Age Group:
  • From:
  • Traveller type: Family Traveller
I assigned this hotel five stars because no more stars were available. If I could give it eleven, then I would. The staff at the Waldorf Hilton made all the difference during my stay in London (the purpose of which was vacation). The front desk attendant who checked us in was so incredibly pleasant, polite, and kind that she set a positive mood for the remainder of our stay. She and the rest of the staff were remarkably attentive to our needs and timely in their responses. The executive lounge was quiet and orderly, and the breakfast, afternoon tea, and evening canapés were all excellent. My fiancée has a gluten intolerance, and the staff in the lounge prepared special snacks for her. We were so pleasantly surprised by the excellent service. And the hotel is in a wonderful location, too. I will book this hotel again on my next visit to London.
Spot on
Submitted by: James in 14/06/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
A lovely stay, clean rooms, attentive staff - time for a little pampering. Not really suitable for fat Americans who may require a suite rather than a room.
Worst Refurbishment
Submitted by: Carole in 29/03/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Expected a lot better from the Waldorf. Room layout very poor even though they have just been refurbished. Service hit and miss. Beautiful public rooms. All in all a beautiful hotel spoilt by not having the finishing touches.

Historical Traveller Reviews of The Waldorf Hilton Hotel

Nice hotel

from fancytraveller
I stayed at the Waldorf in May 2003 with my boyfriend while visiting london. The people at the reception were nice and friendly. The room we had was quite large, a little sitting area, nice view from our window but the bathroom was the best part of the room, it was big and clean and had a nice large window. The breakfast was amazing, since there was so much to choose from, the service was friendly and good. I would reccomend this hotel.

What a dissapointment

from A TripAdvisor Member
Took my hubby here for his birthday. Supposed to be one of the finest hotels in the world. What a letdown. Had to wait to check in even though we arrived at 5pm. Horrified to be charged £12 for two bottles of beer. The room was dingy and the mini bar was not connected. We had a view of a brickwall and a water tank! Bathroom could have done with refurb. Threadbare carpets on corridors. The best bit was breakfast. We were pointed (literally) to an unset table with the last occupants crumbs still all over it. When we asked for a paper the waiter pointed (again, they were very good at pointing) to a table accross the room. I thought it was 5 star but we were treated appaulingly. Would never go again and will not now be staying at the Astoria in NY this year as I had planned!!!

Close to the Theaters!!!

from onejoehill
Le Meridien is an excellent place to stay if you like to see West End Shows. There are two theaters on the same block as the hotel. When we were there they were showing Rat Pack and Fame. We also were around the corner from the world famous Theater Royale Drury Lane, where we saw My Fair Lady.

We were there Summer '03 and the renovation was still going on but we didn't really mind it since we got such a great rate. We got there at 10:00 AM and were allowed to check in to a quaint room. After one night, the air-conditioner was on too high so I tried to turn it down and I think I broke it as it started to leak. They relocated us to a different room, but the air-con didn't really work there either. We were relocated to a dark dreary room that we didn't like but the clerk said we should call back the next day for an upgrade. We called back and they gave us a junior suite which we had for the next 5 nights at the same great rate. This room was also a little cold due to the air-con but I knew better than to try to mess with it.

Anyway, the staff was fabulous; always polite and accomodating. The breakfast was not that great, for 20 pounds you can get somthing better elsewhere. We also enjoyed the gym and the pool, which were very nice. We couldn't have asked for a better place to stay.

Enjoyed this hotel

from A TripAdvisor Member
We were very pleased with this hotel. We arrived around 9 am and were allowed to check in immediately even though check-in time is in the afternoon.

The hotel room was average size, not huge but big enough to move around the bed and other furnishings. The decor was modern and very nice, especially the plasma TV. The bed was comfortable and had huge fluffy pillows. The bathroom was separated from the sleeping area by frosted glass walls and had a heated towel rack. The shower stall was also frosted glass. The room inlcuded a safe, iron and ironing board, and small fridge with two complimentary bottles of water every day -- great for when you're hoofing it around town sightseeing. And be sure to try the complimentary shortbread cookies supplied with the tea service -- delicious!

The room was very clean and the maid service did a great job. They come twice -- once in the morning and again in the evening to turn back the bed and resupply any towels used after the morning maid service. One morning we were so jetlagged that we slept until 1 pm, but we were still able to get maid service at 2 pm with no complaints.

Another nice touch was the electrical outlets that take U.S. plugs. No need for an adaptor, although if your plug is one of the newer kinds that has one prong larger than the other, it won't fit. You'll still need an adaptor.

The staff was friendly and accommodating, and the front desk is staffed 24 hours.

We did not eat in the hotel, but we did check out the health club and pool. Both were nice and clean. The health club is LA Fitness.

Our biggest complaint was that when you shower, water leaks under the glass door into the bathroom. There was also no view to speak of, but we didn't care about that. The light switches were confusing. There were about a half dozen of them to control the lighting, so you end of switching them on and off a lot till you get just the lighting you want. As you can see, these are minor complaints

The location can't be beat. Many theaters are minutes (or even seconds) away. Covent Garden and Trafalgar Square are within walking distance. Several bus lines stop right in front of the hotel. By the way, I recommend you take buses instead of the tube whenever possible. That way you get to actually see the city.

We were in London for a tournament and many of my teammates stayed at a Thistle hotel. They had a lot of complaints -- tiny rooms, tiny beds, "like being in a dormatory." We just sat back silently and smiled.

All in all a great hotel that I highly recommend.

London Waldorf Hilton (previously Le Meridien Waldorf)

from djkbooks
We booked this hotel for the ridiculously low rate of $100/night (($119 with taxes and fees) through Priceline. After studying BiddingForTravel for several months, I was reluctant to try Priceline for London, especially for a ten night stay as often limited hotels are available with Priceline for more than a long weekend, until winning bids for this hotel were posted. The lowest rate for our dates at their website was £163 (a whopping $359/night with taxes).

This hotel, with a beautiful Edwardian facade, is located on Aldwych, steps from the Strand, and just a few short blocks from Covent Garden. Within the last year, Hilton acquired the property from Le Meridien, and the hotel is still undergoing renovation. Apparently, all the rooms are finished, but they are still working on the restaurants and bars. The main restaurant at the moment is located in a former ballroom and the bar is in the former Executive Board Room. Both were pleasant and nice enough. There was another temporary bar and temporary restaurant, but we never got around to checking those out.

Just inside the entrance on either side are long narrow, very high ceiling, rooms with odd "modern" chairs (very, very high backs) in primary colors and glass topped tables, where you can order beverages and snacks. Up half a flight is a very austere "lobby", with check-in on one side and the Concierge and porter station on the other.

We arrived at 9AM and checked our bags. We were advised that our room had not been vacated and that we should phone at noon or just return at 2PM. We returned at 3PM and were given our room keys, Room #108. First thing I did was look out the window, whereupon I returned to the front desk and requested another room. The view from that room (which was located in a corner of the interior courtyard) was dismal (fire escapes, etc. and windows of other rooms close by). We were given keys to Room 529 (actually the 7th floor) which was on the Aldwych side looking to the lovely India House across the street. Some might find rooms on the Aldwych side too noisy (there's much traffic, especially in the morning, and the buses run all night), but we didn't notice the noise, even with the windows open (we are not light sleepers).

The room was neither spacious nor compact, very comfortably size. Bed was at least queen size (very, very comfortable) with a puffy comforter, huge pillows, medium pillows, and throw pillows. The bed linens were all white, except the two throw pillows which were dark purple, and a gray throw (small, scratchy mohair material). On one side of the bed was a night stand; on the other was a large desk with office style chair. Over the desk was a large mirror which was backlit. The center of the desk opened with another mirror on the bottom of the "lid", and there was a recessed space of compartments (including a provided blow dryer). Next to the desk was a 110/240 outlet, so no adapter plug was necessary for ordinary American appliances (rechargers, curling iron, etc.). There was a fabulous desk lamp with dimmer control. Also in the room were two easy chairs and a small round table. The TV was a nicely sized plasma on the wall perfectly positioned opposite the bed. Finding something to watch when we returned to the hotel at night, even the weather report, was hit or miss (though there were often good movies, lots of American shows). Curiously, there was no bureau, no drawers, other than the small ones in the desk and nightstand.

The decor was rather drab and a very odd mix of modern and traditional. The furniture was all traditional. The modern ceiling light fixture defies description. Behind/above and the width of the bed (and nearly as tall) was a huge sepia photograph of Trafalgar square with glass over it with frosted patterns of things like a dress, table, bottle of wine, glasses. The entire thing was lit from the bottom. The drapes were three panels of dull blue heavy silk, behind which were an odd beige plaid set of "sheers", along with a heavy light blocking shade. The windows, though, were wide and tall and opened like doors (once we summoned someone from maintenance to unlock them). The carpet (new) was the typical weird patterned hotel sort of design in shades of brown and beige. The walls were a lovely shade of warm beige, with fabulous moldings along the top. The area of wall all around the closets in the hall (along with the interior of the closets) was a terrific shade of dark purple.

As hotel room decor goes, this one was neither beautiful nor objectionable in any way. But, we never did figure out the light switches. There seemed to be no way to have only the desk lamp on - it was on the same switch with the mirror over the desk, the bright hall lights, and that artwork over the bed that lit up.

The bathroom was off a short hallway between the door and the bedroom. This was brand new, slick, modern. Ours did have a door (frosted glass). Marble floors and sink (large bowl on the counter style, large enough to wash clothing). Walls tiled nearly to the ceiling, row of beautiful blue along the top. Heated towel rack. Huge bath towels and hand towels large enough for after shampooing to wrap up your hair perfectly. Wash clothes were also provided. None of the towels had the usual hotel bleach smell. Nice toiletries were presented along with cotton swabs, shower cap, cotton pads, etc. On the sink was a card listing additional items available upon request. The shower head was an 8" "rain" model - plenty of hot water and pressure. Nice ledge around the (somewhat narrow) tub for all your necessaries. But, no place really to hang the bath towel nearby. No shower curtain, rather a swing away piece of glass along half the tub.

Along the wall in the hallway were huge closets - two doors to hanging space with a high shelf (for your folded garments - but needed a chair for things that fell over and to make sure we didn't leave anything behind). Plenty of room under hanging clothing for the bags, though. The hangers were fantastic (and had normal hooks). Behind the third door were three shelves. On the bottom was a sizeable, empty, refrigerator (large enough for 6-8 bottles of water/soda). Above that was an electronic safe. On the top shelf was a plunger coffee pot, nice stainless kettle for heating water, very nice stainless coffee/tea service (tray, cups, saucers, spoons), along with a pair each of very nice old fashioned glasses and tall glasses. There was a nice assortment of teas and coffees, along with sugar and creamers and two packages of very good shortbread (all replenished daily). Two bottles of spring water were delivered twice a day (for the first few days it was Evian) with more available upon request.

There was a breakfast card. £19.50 for traditional English breakfast, £15.50 for continental or "sports" (cereal, juice...). Though the restaurant is open only for breakfast and lunch right now, room service was available 24 hours. £5 charge per order plus gratuity. We never used room service.

Service throughout the hotel was friendly and efficient. Those at the concierge desk were exceptionally helpful. Housekeeping was terrific and meticulous.

Right around the corner on the Strand is a Starbucks, Cafe Nero, huge Boots, and large convenience store. There were restaurants of all sorts (every price range, a wide array of internal cuisines) in every direction. Many theaters are within several blocks. We thought the entire area around the hotel very safe, even late at night.

The location of this hotel could have have been more fabulous. There were 3 lettered bus stops just outside the entrance - buses to everywhere (with no transfer required for nearly all our destinations), all with ticket machines. This was a perfect place for just hopping on any route and riding it to the end (in either direction) and back. From here, one bus takes you to the Tower of London, Paddington, Waterloo, etc. Coming "home" everyday, a bus stop right in front of the hotel is very nice after a long day of being out and about. Both "Original Tour" (a stop on the yellow, green, and red routes) and "Big Bus" have stops and ticket sellers here as well.

The nearby tube stations: Temple (closed on Sundays), Embankment, Covent Garden were all a bit of a hike away. Best to conserve your energy and take a bus to the Tube.

We used the Tube only twice during ten days. Once, because we were already in the station, to Madame Tussaud's, and the second time to go to Paddington Station during rush hour.

Though this was an excellent hotel experience in every way, and we could not have been more pleased with the location and the Priceline rate, there was nothing significantly impressive to encourage me to book a room at regular rates in the future.

Odd Ommissions at the Waldorf

from A TripAdvisor Member
My sister & I recently stayed at the Waldorf (which is now a Hilton), using my HHonors points, for 3 nights. While it was a pleasant experience overall, there were a few glitches. The airconditioning didn't work, which we didn't notice until evening because we'd opened the windows. In addition, there was no clock in the room and, to my sister's dismay, no drawer space for folded clothes.
When I spoke to the desk staff the next morning I was offered the alternative of another room or of having the ac fixed. I asked for another room with some sort of bureau and a clock. To my surprise, I was told that none of the rooms in the hotel have clocks (why?!). At any rate, I asked to change & was told that the clerk would try to give me a complimentary upgrade. However, when we got the desk later that day another clerk said I would have to pay extra for an upgrade, so we skipped it. The new room had no view, but it was quieter (not facing the street) & the ac worked. We made do without drawers & used my travel clock.
My pre-checkout bill showed a 23-pound/night charge for "room charges," but when I questioned it I was told it was a mistake & it was removed.
Overall, the hotel staff is lovely, the location is fine, & the rooms & baths are a good size. But why no drawer/shelf space & no clocks?

A Great Week in the Waldorf

from A TripAdvisor Member
My week at the Waldorf was fantastic. The people who worked there were very friendly and helpful. The hotel was very clean. Should I ever go back to London, I will definitely stay in the Waldorf.

To me, staying in the Waldorf was the ultimate vacation.

Best service ever!

from cruisingonceagain
We had a great experience in this hotel last month. Their staff – from the front desk to housekeeping – could not do enough to make sure our stay was wonderful. They were very friendly and helpful. We got to the Waldorf at noon, and our room was ready. The room they gave us was big and well appointed, but it lacked privacy for the bathroom. The hotel had been remodeled with a modern and minimalist look, and while there was some form of separation from the bed area to the bathroom, there was no door. I requested for a different room but they initially said that the other layout in my room range was even worse in terms of privacy. I was fine with that and figured we would do the best we could. They called me back in less than 5 minutes, and said they wanted me to be pleased with my stay so they were going to show us another room. They upgraded us, at no additional cost, to a much bigger room. Our room had a sitting area with a love seat, coffee table, two side chairs, a huge bathroom with a door, a king sized bed and a desk that doubled as a dresser. They also brought in a roll away bed for our child. The room also had a refrigerator, a safe, bathrobes, trouser press, and they provided a pot where you could make coffee, tea or hot chocolate (all complimentary). They also provided complimentary shortbread biscuits and bottled water, and were replenished daily. We had the plasma TV which did not have a lot of channel selections but we mostly watched CNN. Our room was immaculate.

The location of the Waldorf is fantastic. It was quiet and yet very easily accessible to everything. The street where it is located is a few steps from the Strand, a main avenue in London. We walked to the British Museum, Covent Garden, Trafalgar Square, Piccadilly Circus, Westminster Abbey and the London Eye.

The LA Fitness Center is in the hotel’s basement, and hotel guests can use their facilities but they limit pool use for children only on weekends, from 2 to 4 p.m.

I would stay here again and highly recommend the Waldorf (now owned by Hilton).

one of the worst?

from A TripAdvisor Member
Chose the Hotel for location and because I quite like this modern thing that Hotel's seem to be doing more and more of these days. I’d previously been to One Aldwych (absolutely amazing hotel) – but needed somewhere a bit cheaper this time.

First thing – the designer rooms are superb – making the most out of the space. However the service is so far below standard that it really lets the whole thing collapse. At the end of the day, it’s the service that defines a truly great hotel.

1) the aircon didn’t work (these things happen) – but I didn’t expect to have to not only call, but eventually go down to reception in person to get someone to look at it. The chap came (very helpful) but couldn’t mend it so told reception to move us.

2) didn’t hear from reception for 20 mins (red hot room by now). So went to reception again. Didn’t get a single apology – just rude ‘we’re dealing with it’ – this is despite me politely asking them if they could hurry as we had a concert to go to within an hour and need to unpack (again), shower, get dressed etc.

3) after over an hour from first reporting the problem I had to go to reception again to get an update (no apology, no ‘have a drink in the bar on us while we sort it out’). Eventually got a room.

4) through the night banging doors – worse being woken at 5 in the morning (hardly a pleasant break away from the family).

5) a maid walked into our room at 8 in the morning with no warning. Okay – we didn’t have a ‘do not disturb’ card on the door – but it’s pretty clear that people don’t want to be disturbed at 8 in the morning!

The breakfast was great – but it didn’t make up for an appalling experience. I did fill out a card for the manager expressing views and that the hotel quickly needs to sharpen up if it’s to benefit from all the money it has spent refurbishing. I’ll be surprised he follows it up and calls me (even though I ticked a box) – if the level or service of the hotel is any guide…

Good but could improve

from A TripAdvisor Member
I arrived on a Saturday morning at 10 am and was surprised that my room was ready that early. I reserved a double room and as I got in to the room I was quiet disappointed! The room was extremly small and dark. The bed, which was supposed to be for two people was also very small. I decided to call the front desk and ask for another room. The woman who took the phone was very helpfull and offered my another room, which was much nicer and had enough space. We decided to take a swim at the pool which is situated in the lower ground of the hotel. The staff who is responsible for the wellness facilities treated us very unfriendly. The pool, sauna and steam bath was nice and we enjoyed it alot.

We also enjoyed the flat tv and the big movie selection. The power shower was a very nice experience. The only thing that bothered me was that there was no door to have some privacy in the bathroom.

The breakfast was superb. The buffet had everything our hearts desired and the restaurant staff was very friendly. We asked at the front desk if we could check out at 1 pm instead of 12 am at this was no problem.

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Other names for The Waldorf Hilton Hotel

  • waldorf hotel london
  • waldorf hilton london
  • waldorf hilton
  • london hilton
  • hilton london waldorf
  • hilton london
  • hilton hotel waldorf
  • hilton hotel london
  • Address: The Aldwych - London - England - WC2B 4DD - United Kingdom
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See All 1168 reviews

"Great Service" - smarinova

"Spot on" - James

"Worst Refurbishment" - Carole

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