The Rubens at the Palace Hotel

, London, United Kingdom
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The Rubens at the Palace Hotel

, London
4 star

Rooms: 173

39-41 Buckingham Palace Road - London - England - SW1W 0PS - United Kingdom Hotel Website | | 44 02078346600
1189 Traveller

Reviews - The Rubens at the Palace Hotel

Historical Traveller Reviews of The Rubens at the Palace Hotel

High to Low

from A TripAdvisor Member
I stayed at the Rubens Dec 24-27, 2003 - very small but comfortable room and well stocked bathroom. Excellent tea/coffee facitities. Good standard of housekeeping. Two severe disappointments and irritants (1) on night of 27 Dec a very noisy disco made sleep or even relaxation impossible and a false alarm was set off by someone - no intervention by staff; (2) I intended to use travellers cheques to settle my account but they were rejected at the front desk on the grounds that there appeared to be a discrepancy between my two signatures.

Nice hotel but not quite up to expectations

from Gary1227
As frequent traveler to London, we enjoy staying in different areas and hotels each time we visit. The Rubens is a nice property with wonderfullly decorated public areas. I chose this hotel based on passed Trip Advisor reviews. We stayed at the hotel from 12/19/03 thru 12/25/03. We reserved a a standard twin room which was nicely furnished with a view overlooking the Buckingham Palace Mews. The standard rooms are quite small with only one small chair and table in addition to a desk and a small chest of drawers. There is a small closet with an electronic safe. The housekeeping service was spotty with tissues and complimentary teas not replenished unless requested. The nightly turn down service promised on a placard in the room never happened. Our free daily newspaper only showed up 3 of the 6 nights we stayed. The hotel was fully booked during our stay and the bar and restaurants were quite busy. The dining room staff was very attentive and the full english breakfast buffet included in our rate was plentiful and very good. We had dinner in the dining room on Christmas Eve which was somewhat of a disapointment for the 25pound per person charge. The conceriege staff was helpful but gave us misinformation on Christmas day transporation to the airport which I thought they should have been well versed on as little information was posted aound the tub and bus lines. If I stay here again in the future I would definately pay the additional cost of a larger deluxe room which would have been more comfortable.

Nice, but a little disorganized...

from flyiad
We stayed 3 nights at the Rubens in late October. The room was nice with a King sized bed, overlooking the Royal Mews, and there was a small but nice and clean tiled bath with heated towel bar. We booked on the Rubens website and got a reasonable rate, however, on checkout the bill was entirely wrong. They fixed it to match the quoted rate from our reservation, but then there were additional unexplained extra charges to my credit card the next month. There was also much confusion over package items that were included in the rate, requiring several visits to the front desk and clarifying phone calls. The afternoon tea was fabulous and worth it. Breakfast and dinner (both buffet) were pretty good but not spectacular. Overall an above average room (for London) at a reasonable cost, very friendly and accommodating staff. I would stay here again.

Excellent hotel for business/pleasure

from ScottishName
I stay here whenever I can when in London for business as it is so convenient for Victoria Station and hence the Gatwick Express (1 minutes walk). The rooms are small but have everything you could need and the hotel staff are very professional and friendly. The concierge service is great and nothing too much trouble. Being opposite Buckingham Palace is also wonderful and all in all it is where I woulsd stay every time. I also always book via and get great rates.

Fabulous hotel and location

from A TripAdvisor Member
What a wonderful find!!! This was a great hotel right by Buckingham Palace. The staff is very helpful providing incredible service. I highly recommend staying here when visiting London. Check Expedia for low rates.

Next Door to the Queen!!!!

from inagirl2003
The Rubens is across the street from the side entrance of Buckingham Palace so it was great to see up close the Queen and all attendants passing thru the gate enroute to Parliment in the royal coaches. Rubens staff is very attentive and the resturants good (both food and wait staff) and the Christmas decorations were beautiful. Two big downers; rooms are tiny (not small--tiny!!!) with almost no storage or closet space and the conc. desk people had little knowledge of resturants and did not know locations of some key sightseeing areas.

What a Delight!

from Sailor473
After searching for weeks for a hotel in london that would live up to the cost, I was more than a little worried. Every tour book and guide said that rooms would be much smaller and 5 star hotels would not be the same as a 5 star in NYC. That being said I have no complaints for the Rubens yes the room & bathroom were smaller than a 5 star room here iin NYC but every detail was looked after the staff was wonderful. I had been expecting the worst and got the best! The location is great - i got to watch the horse and carriage for Buckingham place changing of the guards go in an out of the stables. Dave (consierge) answered and helped our every question and Nathan was a delight.

Just around the corner from Victoria Station - We loved the Rubens

from ohkidohki
We just spent three nights at the Rubens in the Henry VIII suite in the Royal Wing - and would definitely stay at the Rubens again on our next visit. The bathroom was spacious with marble tile, a tv, a walk in shower and a separate tub. There were even heated floors and a heated towel bar!!! Nice touch. The room overall was a little small - but there were two closets - so if you organize your things - there's plenty of room. The bed was very comfy - 4 sleeping pillows and nice linens! The only thing that freaked me out a little was the picture of Henry VIII and his 6 dead wives looking over us in the bed. Service was superb! Location was a 5 minute walk to Victoria station. Can't ask for more at 150 pounds a night.

Elegant hotel and service

from A TripAdvisor Member
The Ruben Hotel was delightful. The staff could not have been more accommodating and pleasant. Their dining room and the service there was outstanding. A great experience in a great location. I would recommend it without reservation.

great location for a good hotel

from A TripAdvisor Member
My wife and I had a very pleasant stay in June. The staff at the Rubens were very courteous and cordial. The room that we had for six nights was small but clean, and the bathroom was always cleaned up without any cutting of corners. The location was great for visits to Buckingham and the Guards museum and for strolls in St. James Park. Since it was out of the way from Soho we did not have to worry about late night noise.
The breakfasts were good but not great.

Top Local Tips for London

get an Oyster card go to an underground station ticket office and get an Oyster card. Bus journeys are then only 90 pence instead of £2 single fare. Prepay money to the card and it will be good value.

Great Authentic Italain Restaurant in SOHO Pulcinella on Old Compton Street. Amazing everything. Perfect homemade pizzas, incredible pastas, great wine, awesome service.

Check Tube Line Closures The only negative about our visit was that it coincided with a big service update on the tube line we would have used the most from Victoria Station. As a result we did loads more walking and did avail ourselves of the London cabbies more frequently.


Other names for The Rubens at the Palace Hotel

  • rubens palace
  • rubens at the palace london
  • Address: 39-41 Buckingham Palace Road - London - England - SW1W 0PS - United Kingdom
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