The Regency Hotel

, London, United Kingdom
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The Regency Hotel

, London
4 star

Rooms: 210

100 Queen's Gate - London - England - SW7 5AG - United Kingdom Hotel Website | | 02073737878
480 Traveller

Reviews - The Regency Hotel

2/10
Very old
Submitted by: zuzana in 10/01/08
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
Very small rooms, the suite was bigger, but a lot more expensive and still very old. Will never use again.
1/10
This is not a Hotel!
Submitted by: Jericho in 10/03/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Other
Very poor hotel and service! Please remove this hotel from your list!!
Self service breakfast, very poor breakfast room, broken furniture's in the rooms, ensuite bathroom very poor, sharing toilettes very dirty!
They ask 5 pounds extra FOR NIGHT, if you pay with credit card!!
This is not an hotel!!!

Historical Traveller Reviews of The Regency Hotel

if you want a good holiday - dont book yourself at the regency

from A TripAdvisor Member
I was advised a great deal if i stayed at the Regency. Once i got there i was advised different charges. However my Itineari is what i booked. I found that other people also had the same experience.
It seems the English have a seperate continent because i travel frequently and every other hotel ive stayed in a continental breakfast includes bacon,eggs, baked beans, toast etc. The Regency seems to think that this is a Full English Breakfast. They then expect you to pay extra.
To top it off i was advised that every room has a jakoosie, this is not the case, if you would like to use the jacoosie you will need to pay an extra 7 pounds to access.
There is no refrigirator in the rooms as they provide full bar service. The bathroom is quite dirty, and the toilets dont flush properly.
The only bonus it has air conditiong and the beds are good. I highly do NOT RECOMMEND the REGENCY in London if you want to have a great experience, There is no door person waiting for you to arrive and help with your luggage until you get up to Reception, The service from employees is nice however the managers needs to be tought friendliness and better customer service as they are rude.
The Regency in Australia has much better quality service and the staff are very friendly when issues arise

great location

from sak01
A fine hotel in a GREAT location...quiet and residential and only a 7 minute walk to the tube..the rooms are a decent size for London and clean...a good rate on hotels for $140 and the listing at the hotel was about $250! A nice breakfast for 7.5 pounds(full English)....would definately return!!

Very Satisfied

from A TripAdvisor Member
My wife and I stayed at The Regency for four days during the 4th of July. We researched a lot of hotels and was a little concerned as to what we were getting for the low rate of $168.00/night. We also checked out a website that showed one of their rooms and it didn't look that great. Well the hotel has been completley remodeled and our room was pratically brand new. The staff was very friendly and we had no problems. The A/C came in use and I highly recommend that anyone going to London should make sure their rooms have A/C. The location for us was great as we like to be in the quieter parts of London. The hotel is also two blocks from the Tube. Each day the hotel had a large breakfast buffet for 7.50 pounds/person - a bargain for London. Now remember that this is London so four stars for a hotel in the states is much nicer than a forur star hotel in Europe. All in all we will stay here again as we felt it was a good price for a hotel in great shape with a very nice staff.

Good hotel, basically.

from A TripAdvisor Member
Good hotel, i have been coming here on-and-off for over a year. Obviously they start to recognise you and service at the desk is always very good. What they should get rid off immediately are the grumpy waiters in the restaurant. They were so rude and unpolite that we were actually on the verge of punching them, really. Room service is so-so, not very varied and also not very well cooked. Around the corner however is a very VERY good Belgian restaurant, l'Abbaye, and if you like a simple dinner, 'Tootsie' is just opposite the hotel.

enjoyed our stay at the Regency

from perthwa
we arrived in London end of april for 1 night and found our room very small at the back of the hotel - otherwise very clean, the staff were good and the breakfast was excellent.
We returned at the end of our stay in the UK for another 5 nights, yes we were on the 5th floor, but after staying at various hotels in Scotland and England found this not a problem, we were glad of the air conditioning, coming from Australia, we found the hotel very comfortable, the room was excellent and clean, close to the tube etc, we certainly did not have a problem staying there and will definitely recommend to our travel agent and shall be staying there again when we return to the UK

Good location, reasonable price

from EnjoyTraveling64
I was a bit concerned at the easy availability and reasonable price but found the hotel to be quite nice for the price. The location was very convenient to the tube and area attractions. Staff were very friendly and helpful. the room was tight in terms of size but that is typical for London so no complaints. It was comfortable enough and we appreciated the air conditioning as they were having higher temperatures during our stay. The restaurant had good food. It was a pleasant stay and appreciated the price and convenience.

Small room with bed for midgets

from A TripAdvisor Member
Got good rate from hotels but the smallest room I've ever seen. And the bed was even smaller with my feet hanging out. I'll definitely not go back there - although I have to state the positive sides: my experience with the staff was friendly and the room was clean

Good Place to Stay...

from A TripAdvisor Member
Stayed at the Regency Hotel for 11 days. It was nice. The bed was extra comfortable and our room was really clean. We had a wonderful room on the second floor that over looked Queen's Gate. This hotel is close to several tube stations, taxi's were always available. The hotel staff was really really nice to us and always ready to help. We only ate breakfast at the hotel and it was really good. Plenty of restaurants in the area. The hotel is a little over priced, but everything is more expensive in London.

Not bad, but.....

from A TripAdvisor Member
There are a number of good features of this hotel: the beds are very confortable. breakfast is excellent, although the service was average - I could barely get their attention to get a cup of tea. the position is great, with easy access to buses and the tube. However - the staff are overly officious, and not very welcoming. The bathroom was very small. There is no minibar, or wine-glasses. The business centre is inadequate (ie. one computer, slow to get on-line) and expensive to use. If you must stay here, avoid a room on the 5th or 6th floor, as you window will be tiny. I don't think that I would return to this particular hotel, although I would like to stay in this area again.

avoid this rip-off

from A TripAdvisor Member
As a travel writer, someone who is paid to review hotels, I would advise my fellow travelers to avoid this establishment. I was on a seven-month assignment researching a book, a journey which took me all over Europe and the Regency by far received my lowest rating of the journey. I booked my six-night stay on the internet and questioned the reasonable price (for London), but I was familiar with the lovely South Kensington area and so decided to give it a try.

Upon checking in I explained I was a journalist and needed a quiet place to work. I was given a small, uncomfortable room. Ah ha, I thought, thus the bargain price. But I learned that there was more than aesthetics at play here. The plumbing in my room featured some sort of pump that sounded like a jet plane taking off each time the water came on. In the middle of the night, when my neighbors no doubt returned, I learned that their room enjoyed a similar convenience.

The next morning I requested a new room. The surly, apathetic desk clerk said they had no other vacancies in that price range. Since it was Christmas season, I knew most of the better hotels in the city would be booked (in retrospect this should have been another red flag) and so I asked if she had any rooms at all she could give me. She offered me a junior suite for 80 pounds/night. I was astonished, as this was less than I had paid on the internet for my dumpy room, and asked her three times if this was the total charge for the suite. Each time she replied, "Yes!" I could only conclude that I had misjudged her, and she was trying to make amends for my miserable night by giving me such an excellent deal.

But while large and beautifully appointed, even this room proved not to be such an excellent deal. Since I had a terrible cold and the weather was typical London rain, I had looked forward to eating at the hotel and retiring early. However, every night the hotel restaurant--one floor below me--was booked for private Christmas parties and closed to hotel guests. When I asked the desk clerk what I should do as I wasn't feeling well, she helpfully advised that I could go out to eat.

Upon asking this same question the next night I was informed that I could order room service or eat in the lobby. After dinner in my room, I lay away listening to the booming disco beat from the Christmas gala, feeling like I was back in the womb.

The final insult was yet to come, however. Upon checking out the same clerk who had given me the great deal on my room informed me that my room charges would be 320 pounds ($563)--IN ADDITION TO THE $1000 my credit card had already been charged from the internet booking. Our heated argument was cut short by the fact that the driver was waiting to take me to the airport.

After months of repeated attempts to get these charges reversed, the hotel has refunded part of them, but I am still out $150, which the management seems to think is a fair compensation, in spite of the fact that this was not the agreed upon price.

You know that expression "the customer is always right"? Well, the staff at the Regency doesn't. They pass off substandard accommodations on unsuspecting guests. My job as a travel writer is to alert my fellow travelers to pitfalls along the road, and Regency Hotel is definitely one you should avoid.
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Other names for The Regency Hotel

  • regency hotel queens gate
  • regency hotel london
  • Address: 100 Queen's Gate - London - England - SW7 5AG - United Kingdom
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