The Milestone Hotel and Apartments, London
Reviews - The Milestone Hotel and Apartments
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Historical Traveller Reviews of The Milestone Hotel and Apartments
One of my favorites in Londonfrom NCtraveller
There are three main reasons why I stay at the Milestone: great staff and personalized service; unique, comfortable rooms; and proximity to Kensington Park (just across the street). They've got a cozy bar with a friendly bartender and the food is good as well (although expensive). Compared to the large, impersonal hotel across the street with small, kennel-like rooms that are mostly alike, the Milestone is a real gem.
Is it perfect? No. The Milestone doesn't tolerate wild swings in temperature very well. The heating and A/C system doesn't handle high highs and low lows (I've had to request a space heater and a fan during stays there) but I'm willing to put up with that for all of the other benefits. Note to management: how about a new system sometime soon!
Kensington High Street offers a broad range of shops and restaurants, it's a great place to walk around and having the park across the street is a bonus. The gym at the Milestone was recently refurbished and while small, has a treadmill, bike, free weights, etc and also one of those pools in which you can swim against a current (I haven't used the pool but swimmer friends say it's great).
I am a real, live business person and I genuinely like this hotel! I just stayed there three weeks ago. I had gotten sick and needed to have a prescription filled; after the Boots down the street couldn't do it, the hotel sent one of their people in a cab to a 24-hour pharmacy and got my scrip filled. That's a perfect example of why the Milestone is such a great place to stay.
Since I've never paid 700 pounds to stay anywhere in my life I can't comment on an earlier poster's experience with his ultra-posh room but if you're looking for a friendly, homey place to stay on business, give the Milestone a try. It might be a bit expensive for vacationers but if you want to splurge a little and have a great location, I'd definitely recommend it.
Perhaps suitable for Mr. Average, but disappointing for selective guestsfrom A TripAdvisor Member
Whilst the suite itself was sumptuously decorated, (Prince Albert Suite) and very suitable, there were problems one after another.
I had called ahead an hour before to let the concierge know my flight had changed and I would be arriving earlier, to please re-arrange the chauffeur and suite. When I arrived, tired and cold from a very shoddy flight, I was asked to wait, as the room was not ready. I was gracious, not wanting to be a bother, however I was still waiting an hour and a half later. They had offered me a glass of water on arrival, and when I came out of my beautiful but chilly waiting area to ask for more water, I couln't believe they asked me to sign for it. They were charging me 4pounds for a bottle of water, whilst they kept me waiting! It's not the money, it's the principle.
I finally got to the room, it was very small for a 'suite' (more like a large room) but absolutely impeccably designed, lovely, I couldn't wait to sink into bed. I ordered some food - it was nice but not what I had asked for. I was too tired, ate & slept.
The next day, unpacking, I saw the safe was not working. I reminded myself to call someone before I went out. (they ended up having to replace the whole safe door - how long had it been since someone stayed in the suite?!) Then later I looked over and saw the gas fire had put itself out - god knows how long I had been breathing in gas! It was about 5am, I called housekeeping, but they are apparently only in from 9am-5pm... the reception came up and tried to re-ignite it but couldn't.. 700 pounds a night, this.. This particular suite is on the first floor, so traffic is heard, which I occasionally find comforting, but not when 3-4 times a night the sounds are loud sirens.. Terrace doors and windows should be updated and double-glazed for noise prevention.
Finally, in the morning, I picked up the phone beside the bed, the one I'd used earlier for the fire problem, and it was just not working, no dial tone, for no reason. I jiggled the connections and tried again, nothing. I called reception from the bathroom. When I explained the problem, I was asked "do you want it fixed now?" in a tone that clearly said 'do you expect help at this hour?' Admittedly, it was about 7am, however I'm not sure what I was expected to do until it was more convenient?
The room was entered by tradesmen through the day for Xmas decorations to be removed from the terrace outside, which I had been told about the day I arrived. It did not interrupt my work, and I didn't particularly mind, but I don't see why they couldn't do it before I came or after I left, I was only booked for 4 days, or surely they could have arranged this whilst I was kept waiting 1.5hrs on arrival?
Again the food I ordered with specific instructions did not arrive to my request, it was obviously a standard order with none of the exceptions I had requested.
I told the concierge I would be checking out early, he came up later and apologized profusely, and persuaded me to stay. However as the night wore on, I found I kept jumping awake from sirens, and in fear of the fire going out again, and potentially being gassed to death! I could not sleep and had to turn the fire off to relax. What was the point of paying for an expensive suite with an open fire?
The staff were very gracious about the whole thing, but unless you're staying for a very short time (a day or two) I would probably skip this one. It apparently won an award for 'best hotel in london'- I saw little sign of that. It is perhaps the best *decor* in london, and perhaps a chance at the friendliest staff, but NOT the best hotel. I have moved to the Dorchester, where everything is available 24 hours & all the appliances work (so far!).
For the average person, this boutique-style hotel will probably impress. It has a non-existent facade, the entrance is straight off the street, and the lobby is tiny but warm, with a lovely decor throughout. It is an old house and stables, converted nicely, but for the very selective, accustomed to only the finest, premium quality, it is disappointing. Like a young girl - pretty but no real substance beneath to sustain it. I won't stay here again.
Wow! What a Fantastic Hotel to Stay infrom Lucy
The room - wow what a view we had of Kensington Palace Gardens, the view was worth the supplement. Even overlooking a busy road, there was hardly any noise from the outside traffic. The room was decorated in keeping with other RCH hotels, rich use of curtains and fabrics, antiques and lovely pictures, all gave the room a sense of style. The Air con was working fine, although a little bit noisy, but we didn't need to keep it on overnight. I found the bathroom a little disappointing when compared to the Chesterfield and Rubens bathrooms (two of the other Red Carnation hotels), but it was functional and the toileteries more than made up for an ageing bath!
We had afternoon tea here, an absolute must, the scones were delicious, whilst our evening meal was scrumptious. Breakfast is leisurely and eggs are cooked your way, not the hotels way!!
The turndown service is just divine, they leave you little presents on your bed to take home to remind you of your stay.
On check out we were given bottled water to ensure we were hydrated on our journey back home. How very thoughtful
All in all, perfection and the stay totally exceeded my expectations. I can't wait for a return visit.
Perfect!!from A TripAdvisor Member
Loved The Milestone Hotelfrom A TripAdvisor Member
Warmly, William Tomicki
Simply Charmingfrom JoeLeTaxii
Outstanding Experiencefrom Elisabeth_Denise
Great location, helpful stafffrom A TripAdvisor Member
Small, but fantasticfrom A TripAdvisor Member
Faulty Towers Revisitedfrom A TripAdvisor Member
We had nothing but problems from the moment we checked in to their minute apartment that you can barely stand up in.
The only thing this hotel is close to is Kensigton High Street - which they forget to tell you is a main street so if you are looking for peace and quiet - try another hotel.
This hotel is far from central anything. If you are looking for a 5 star hotel - forget about this DUMP!!
Top Local Tips for London
hop on hop off bus tour the best commentary, reasonable cost, a great view of London that includes a ride down the thames and its 24hr ticket
Dinner in Chelsea If you like small, cozy restaurants with good food, try Ffiona's for dinner. You won't be disappointed.
THe Oyster Card Get a 9 day oyster card....it saves you so much money in the tube and the bus...and so convenient..and save the card for later travel...it is refillable.
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