The Milestone Hotel and Apartments

, London, United Kingdom
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The Milestone Hotel and Apartments

, London
5 star

Rooms: 57

1-2 Kensington Court - London - England - W8 5DL - United Kingdom Hotel Website | | 44 02079171000
499 Traveller

Reviews - The Milestone Hotel and Apartments

Historical Traveller Reviews of The Milestone Hotel and Apartments

One of my favorites in London

from NCtraveller
I travel to London on business almost every month and the Milestone is "my" hotel.

There are three main reasons why I stay at the Milestone: great staff and personalized service; unique, comfortable rooms; and proximity to Kensington Park (just across the street). They've got a cozy bar with a friendly bartender and the food is good as well (although expensive). Compared to the large, impersonal hotel across the street with small, kennel-like rooms that are mostly alike, the Milestone is a real gem.

Is it perfect? No. The Milestone doesn't tolerate wild swings in temperature very well. The heating and A/C system doesn't handle high highs and low lows (I've had to request a space heater and a fan during stays there) but I'm willing to put up with that for all of the other benefits. Note to management: how about a new system sometime soon!

Kensington High Street offers a broad range of shops and restaurants, it's a great place to walk around and having the park across the street is a bonus. The gym at the Milestone was recently refurbished and while small, has a treadmill, bike, free weights, etc and also one of those pools in which you can swim against a current (I haven't used the pool but swimmer friends say it's great).

I am a real, live business person and I genuinely like this hotel! I just stayed there three weeks ago. I had gotten sick and needed to have a prescription filled; after the Boots down the street couldn't do it, the hotel sent one of their people in a cab to a 24-hour pharmacy and got my scrip filled. That's a perfect example of why the Milestone is such a great place to stay.

Since I've never paid 700 pounds to stay anywhere in my life I can't comment on an earlier poster's experience with his ultra-posh room but if you're looking for a friendly, homey place to stay on business, give the Milestone a try. It might be a bit expensive for vacationers but if you want to splurge a little and have a great location, I'd definitely recommend it.

Perhaps suitable for Mr. Average, but disappointing for selective guests

from A TripAdvisor Member
As a connoisseur of 5 star hotels worldwide, and a marketing specialist, I know quality. In my opinion, attention to detail is what makes a hotel memorable or forgettable.. There were several disappointments at this hotel, however the staff are absolutely superb, and were very accommodating.

Whilst the suite itself was sumptuously decorated, (Prince Albert Suite) and very suitable, there were problems one after another.

I had called ahead an hour before to let the concierge know my flight had changed and I would be arriving earlier, to please re-arrange the chauffeur and suite. When I arrived, tired and cold from a very shoddy flight, I was asked to wait, as the room was not ready. I was gracious, not wanting to be a bother, however I was still waiting an hour and a half later. They had offered me a glass of water on arrival, and when I came out of my beautiful but chilly waiting area to ask for more water, I couln't believe they asked me to sign for it. They were charging me 4pounds for a bottle of water, whilst they kept me waiting! It's not the money, it's the principle.

I finally got to the room, it was very small for a 'suite' (more like a large room) but absolutely impeccably designed, lovely, I couldn't wait to sink into bed. I ordered some food - it was nice but not what I had asked for. I was too tired, ate & slept.

The next day, unpacking, I saw the safe was not working. I reminded myself to call someone before I went out. (they ended up having to replace the whole safe door - how long had it been since someone stayed in the suite?!) Then later I looked over and saw the gas fire had put itself out - god knows how long I had been breathing in gas! It was about 5am, I called housekeeping, but they are apparently only in from 9am-5pm... the reception came up and tried to re-ignite it but couldn't.. 700 pounds a night, this.. This particular suite is on the first floor, so traffic is heard, which I occasionally find comforting, but not when 3-4 times a night the sounds are loud sirens.. Terrace doors and windows should be updated and double-glazed for noise prevention.

Finally, in the morning, I picked up the phone beside the bed, the one I'd used earlier for the fire problem, and it was just not working, no dial tone, for no reason. I jiggled the connections and tried again, nothing. I called reception from the bathroom. When I explained the problem, I was asked "do you want it fixed now?" in a tone that clearly said 'do you expect help at this hour?' Admittedly, it was about 7am, however I'm not sure what I was expected to do until it was more convenient?

The room was entered by tradesmen through the day for Xmas decorations to be removed from the terrace outside, which I had been told about the day I arrived. It did not interrupt my work, and I didn't particularly mind, but I don't see why they couldn't do it before I came or after I left, I was only booked for 4 days, or surely they could have arranged this whilst I was kept waiting 1.5hrs on arrival?

Again the food I ordered with specific instructions did not arrive to my request, it was obviously a standard order with none of the exceptions I had requested.

I told the concierge I would be checking out early, he came up later and apologized profusely, and persuaded me to stay. However as the night wore on, I found I kept jumping awake from sirens, and in fear of the fire going out again, and potentially being gassed to death! I could not sleep and had to turn the fire off to relax. What was the point of paying for an expensive suite with an open fire?

The staff were very gracious about the whole thing, but unless you're staying for a very short time (a day or two) I would probably skip this one. It apparently won an award for 'best hotel in london'- I saw little sign of that. It is perhaps the best *decor* in london, and perhaps a chance at the friendliest staff, but NOT the best hotel. I have moved to the Dorchester, where everything is available 24 hours & all the appliances work (so far!).

For the average person, this boutique-style hotel will probably impress. It has a non-existent facade, the entrance is straight off the street, and the lobby is tiny but warm, with a lovely decor throughout. It is an old house and stables, converted nicely, but for the very selective, accustomed to only the finest, premium quality, it is disappointing. Like a young girl - pretty but no real substance beneath to sustain it. I won't stay here again.

Wow! What a Fantastic Hotel to Stay in

from Lucy
I had been hoping to stay at the Red Carnation's 5* Milestone hotel since discovering the Red Carnation chain some 18 months ago. I have to say that it was well worth the wait. From the Door Men to the waitress serving breakfast, the service is sublime, couldn't be faulted and nothing was too much trouble.

The room - wow what a view we had of Kensington Palace Gardens, the view was worth the supplement. Even overlooking a busy road, there was hardly any noise from the outside traffic. The room was decorated in keeping with other RCH hotels, rich use of curtains and fabrics, antiques and lovely pictures, all gave the room a sense of style. The Air con was working fine, although a little bit noisy, but we didn't need to keep it on overnight. I found the bathroom a little disappointing when compared to the Chesterfield and Rubens bathrooms (two of the other Red Carnation hotels), but it was functional and the toileteries more than made up for an ageing bath!

We had afternoon tea here, an absolute must, the scones were delicious, whilst our evening meal was scrumptious. Breakfast is leisurely and eggs are cooked your way, not the hotels way!!

The turndown service is just divine, they leave you little presents on your bed to take home to remind you of your stay.

On check out we were given bottled water to ensure we were hydrated on our journey back home. How very thoughtful

All in all, perfection and the stay totally exceeded my expectations. I can't wait for a return visit.


from A TripAdvisor Member
We stayed in the Milestone apartments; which are a part of the hotel. The rooms were beautifully finished and appointed. The hotel is in a wonderful part of London. The service at the hotel is fantastic with Peter Davies and his wonderful staff of concierges willing to help with anything.

Loved The Milestone Hotel

from A TripAdvisor Member
I have just returned from London where I happily stayed at The Milestone Hotel. This deluxe establishment has an extraordinary location across from Kensington Palace. It is a classic and handsome Victorian red brick building. The Milestone is a small, elegant, luxurious hotel with a top notch staff and a fine restaurant and bar. The cooking is the very best. The rooms are filled with handsome details and done in top residential quality. The Milestone offers peace and quiet, great personal service and attention to details rarely seen today. I would highly recommend it to the discerning traveler.

Warmly, William Tomicki

Simply Charming

from JoeLeTaxii
My wife and I went to London for a long weekend and stayed at the Milestone. We like the group (LSHW) and the tripadvisor reviews convinced us. We weren't disappointed at all - except perhaps with the bill! Wow! Still, the rooms are wonderfully appointed, the bathrooms are simply awesome (candles, ivy) and the breakfast is very good (though the coffee could be stronger and/or refills more frequent). Helpful, friendly staff were very eager to please, but respected our privacy. All in all, a very nice little hotel with a cozy atmosphere and a very good location.

Outstanding Experience

from Elisabeth_Denise
After much research in the pricey London hotel market, I settled on the Milestone and stayed there for 5 nights in June to attend the Chelsea Flower Show and visit London with my mother. Having stayed at many of the best hotel around the world, I can honestly stay that this met and in some respect expected my very high expectations. From the service, to the location (across Kensington and close to the tube), to the amenities, and the general ambiance of a small boutique hotel. It is a bit pricey but clearly attention to details is there at all times. Service at the breakfast small room was not on par but the food was fine. If you like small hotels, great service, value small details and enjoy being pampered this is it - I stayed at the Montague for a night on my way back from Paris to California via London, another redcarnation hotel, and was disappointed having been spoiled at the Milestones. I think the experience (hotel included - very civilized) changed by French mother's mind about the Bristish!

Great location, helpful staff

from A TripAdvisor Member
We spent 3 nights at this superbly located hotel. We booked through Expedia for 1,000US$. The room, though small, was very elegantly decorated and the staff was always keen to help and give suggestions. Ther hotel is walking distance form High Street Kensington tube station and opposite Hyde park which was great for jogging in the morning.

Small, but fantastic

from A TripAdvisor Member
Just left the Milestone, stayed there for one night. Fell in love with the place the moment we walked into the hotel. The rooms are small, but last time I checked this was London? We had a great room overlooking Kensington Gardens, (507) with excellent view of the palace. The service was not noticeable, (which is good) but alway there when you needed it. Ate at the resauraunt, $$$!!! but the food was fantastic, the sevice was great, and was a perfect end to our vacation. This was a fantastic oasis in a hectic city of london. I cannot wait until we go back to london, and without a doubt back to the Milestone!!!

Faulty Towers Revisited

from A TripAdvisor Member
This hotel may try to provide service, but fails dismally!

We had nothing but problems from the moment we checked in to their minute apartment that you can barely stand up in.

The only thing this hotel is close to is Kensigton High Street - which they forget to tell you is a main street so if you are looking for peace and quiet - try another hotel.

This hotel is far from central anything. If you are looking for a 5 star hotel - forget about this DUMP!!

Top Local Tips for London

hop on hop off bus tour the best commentary, reasonable cost, a great view of London that includes a ride down the thames and its 24hr ticket

Dinner in Chelsea If you like small, cozy restaurants with good food, try Ffiona's for dinner. You won't be disappointed.

THe Oyster Card Get a 9 day oyster saves you so much money in the tube and the bus...and so convenient..and save the card for later is refillable.

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