The Marylebone Hotel, London
Reviews - The Marylebone Hotel
Read 597 additional reviews of The Marylebone Hotel at TripAdvisor.
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Historical Traveller Reviews of The Marylebone Hotel
Very Nicefrom lula81
Had a great stay!from AngieMiami
Better options elsewherefrom Sean777
Super Place!from Milfreeda
Sauna nightmare nightfrom A TripAdvisor Member
To summarise, look somewhere else for a hotel and get a decent nights sleep, there are several others in the area.
Get a refurb room !from sapbloke
Room . I got a refurb classic room. forget the ironing facilities, the ironing board is in a cupboard and cannot be lifted in to position. the refurb room has hidden lights etc ... i burnt a hole in my suitcase and the hotel manager simply ignored it .. so its cost me a suitcase. comfortable decent sized room though.. very clean.
Leisure ... in the basement. you get changed, then have to go down the 2 flights of stairs to get to the pool .. not very dignified unless you are the body beautiful. good pool ; sauna etc
Food ... room service and bar menu is identical .. and limited. I didnt tr the restaurant as prices started at £25 for two courses.
Breakfast ... ususal London rip-off for coffee and toast - £12.50
Staff - excellent .. except for the manager who simply ignored my burnt suitcase and the fact that if I had left it it could have torched the hotel !.
extremely pleasedfrom sharmayne-traverller
The Lobby was marbled and decored edwardian/victoria style. There were many areas to chilli out after a hard days site seeing and have a cuppa!
Once in the room which was just a standard we were very pleased. It was clean, tidy and warm. It wasnt huge(follwed the edwardian/victorian theme), but we were only there for one night and it was perfect for us. There was a bath with a shower head ,a kettle and a iron. Oh a hair dryer(always a bonus)
The health club was very nice and very well maintained. Theres no need to bring any towels these are supplied.
The nearest tube station is bond street, its then about a 5 min walk.
I really recomend this hotel we both love it and are sendind the in laws there as a birthday present. Hope you choose this hotel! Have fun x x x
Post refurbishment viewfrom A TripAdvisor Member
I am happy to say that although I was in the old part of the hotel, the new part comprises executive suites only, the accomodation was very good indeed and the next time I venture south it will be the first place I check.
I am quite picky and cannot accept poor quality but there was nothing to fault this weekend.
4* Hotel but what about the servicefrom A TripAdvisor Member
Upon arrival the Hotel Reception staff were very good, and overall, I can not complain about the politeness of the staff in any way. BUT it became very apparent that there were never enugh staff on duty to make the commitment to you, and it is here the service fell over.
On the first evening we returned to the Hotel, after seeing a show ("We will Rock You", a must, and one of the best shows I have seen for a long time). After sitting down in the plenty spacious lounge area, I could not see one table that was not filled with bottles, glasses, cups....
I asked one waiter for some service only to be told he was busy and he would return.
After 20 minutes I went to the bar, got my own drinks and placed a food order. I asked for the table to be cleared, but no joy agian. When the young girl came with the food, we were aked to hold the food tray, whilst she made some room on the table!!! It was another hour before the table was cleared compleatly of all the items.
No I did not complain, I like to give people the benefit and maybe this is was a one off.
No not at all, Next day at breakfast, not enough staff, and trying to get a teaspoon from the staff was complicated to say the least.
That afternoon trying to get a glass of wine, I thought go to the bar myself, save the staff. I was told the bar was shut, take a seat in the lounge and a staff member will take our order!! Things are looking up!!!! After 15 minutes I enquired at the reception to be told, o sorry, someone will be with you. Another 10 minutes, back at the reception and another excuse.
Half an hour in total we waited for the waiter to come and get our order. When he returned it was the wrong order. By the time we got the right order another 15 minutes had expired. Yes we complained about this one, and were then given the bill!!!
Can I pay by switch, yes. The waiter did not know how to process this so had to get assistence from customer services. It was another 20 minutes before he returned!!!
These were all niggly things that other customers seemed to be complaining about as well. The service when you got it was good, but you had to wait a little longer for it. Not what I would expect at any hotel regardless of its official rating.
All the staff were very polite througout, the hotel was clean, and the room we had was ideal, no complaints there. It is an excellent location, and overall we did not let the poor service spoil our weekend.
Would we return, we would try somewhere else first. A hotel is only as good as the staff that run it.
mould hellfrom maxineLeeds
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Other names for The Marylebone Hotel
- marylebone hotel london
- jurys clifton ford
- Address: 47 Welbeck Street - London - England - W1G 8DN - United Kingdom
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