The Lanesborough Hotel

, London, United Kingdom
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The Lanesborough Hotel

, London
5 star

Rooms: 95

Lanesborough Place - London - England - SW1X 7TA - United Kingdom Hotel Website | | 44 02072595599
175 Traveller

Reviews - The Lanesborough Hotel

Historical Traveller Reviews of The Lanesborough Hotel

s best hotel - probably...

from Kessel
I stayed in the Ritz last year but Lanesborough is much better in what it does best: personal service, complimentary champagne, fruit, coffee and biscuits in the room whose facilities are fully explained by the butler. Not for nothing has it become a byword for exquisite standards. I took an executive suite (one room with eating area) at a discount for Xmas. Despite its imposing Regency facade it is a rather small hotel without even a staircase. It lacks a proper lounge, of course no pool and not even a half decent gym. There is however parking unlike the Ritz. The luxurious furniture is in keeping with the English country house theme and the rooms are well-appointed with notable trimmings - although no Frette linens or bespoke bath products. Butlers arrive in minutes. The quality of Conservatory food is variable - good to excellent. Breakfast is great but they should really do a buffet rather than served. No hotel in London has it all - yet despite some omissions the Lanesborough is highly memorable and still beats the opposition.

Great stay at the Lanesborough

from A TripAdvisor Member
My 13-year old daughter and I stayed at the Lanesborough for six nights over New Year's on a holiday package that included airport transfer by limo, breakfast and welcoming champagne. The location is ideal, close to Harrods, parks and shops, with easy access to the tube, buses, theatre district and all the sights. Our king bedded room with sitting area (they set up a rollaway at no charge) had a view of the Eye and Big Ben's clock and was beautifully decorated with the amenities, including a marble bathroom with a huge soaking bath, great after all the walking we did. The conservatory restaurant is beautiful (although there seems to have been some water damage recently) the food good, if pricey, and the wait staff, perhaps because of holidays, either great or hopeless. You could order on or off the menu a whole meal or just a snack and on some nights there was a piano player or jazz combo. Although London was extremely busy and it gets dark early this time of year, we felt extremely safe and pampered by the staff and the two concierges who greeted us by name each time we went in or out and couldn't have been more helpful with restaurant, tourist and show recommendations and arrangements. The butler on our floor was also very friendly, explained all the room amenities, plugged in IPODs, etc, and brought us trays of tea, coffee or milk (again no charge), whenever we wanted. In our opinion, the Lanesborough is THE place to stay in London and we will definitely stay there again.

Great Stay

from A TripAdvisor Member
I have stayed at several hotels in London and to-date the Lanesborough is my favorite. Everything is perfect! The location is ideal, the building is beautiful, the service is impeccable, and the rooms are incredibly comofrtable. Its expensive but well worth it.

One tiny caveat, while its a St Regis hotel, it does not participate in the Starwood program so you cannot amass Starwood points during your stay.

Mixed feelings

from topsmed
Very friendly and efficient welcome at the reception, followed by a lovely drink in the room. Led to the room by the "butler", who was constantly interrupted by her mobile and was not very responsive.

The rooms and the rest of the hotel look like an American version of an English manour (you love it or you hate it).

Average breakfast (no buffet, limited choice) served by rude staff in the beautiful conservatory room. Some years ago, I had afternoon tea there and enjoyed it (although I preferred the experience at the Dorchester).

Excellent vegetarian menu in the main restaurant. Smoky lounge and bar (I got an unpleasant reply when I asked for a no-smoking table in the lounge).

Small but adequate fitness room (no natural light) and small spa.

The location on Hyde Park Corner is convenient, but there are other good hotels nearby.

Mixed feelings, especially about the service. Expensive, even for London.

Beautiful hotel/great location

from vlfrance
There's no question that this is one of the best hotels in London and the prices certainly reflect it! The electronic controls in the room are very convenient and the bathroom is stocked beautifully. The furniture and layout make for an extremely comfortable room--keep in mind that it is a European hotel and not American and one shouldn't complain about room and bathroom sizes too much. The butlers are very harried, yet still polite and it's true that the bill should be scrutinized before checking out. There seems to be confusion at the "front desk" regularly. The restaurant serves delicious breakfast (the salmon eggs benedict=delicious!) and the waitstaff are excellent. Finally, the location is excellent for cabs and is located directly at Hyde Park Corner tube stop. Short walking distances to Buckingham Palace, Harrods and Harvey Nicks!

Old hotel with good service

from A TripAdvisor Member
I stayed at the Lanesborough in Aug. 2004 for 5 nights. Great location. Good amenities, although the bathroom was way too small. Also, the king size bed occupied 90% of the room. Not much room for anything. On a positive side, free PPV movies - I was able to catch up on all those comedies I missed earlier this year. All in all, if not for a small room and small bathroom, I'd have rated it excellent. Superexpensive, though.

NOT Recommended

from A TripAdvisor Member
We stayed at Lanesborough for two days and had an afternoon tea in the dining room.

The positives:
- home like atmosphere inside the hotel
- good size room and home like decorations in the room
- welcome champaign and sweets every day
- good selection of CD/DVDs
- afternoon tea: good variety of sandwiches and sweets

The negatives:
- lack of personalized service (butler service is a joke: it responds late to calls, needs to be questioned (about what the hotel has to offer, etc.), it comes in when you don't need him, always need to remember to press "do not disturb")
- lack of attention to detail (we were billed for a breakfast that we did not have. Yes, it was promptly fixed when we pointed out. But this is my point, you need to watch over their shoulder)
- lack of politeness: reception clerk was rude to answer our questions regarding what was included in the price of the room
- lack of initiative: reception clerk indicated that I should go an find the bell boy to get the baggages from storage. Again, he got moving once I pointed out that this is his job, but I had to push back.
- afternoon tea: lack of attention/service: the waiter was constantly looking at other guests and could not concentrate on the order. We needed to ask several times to get more tea and sweets.

In conclusion, if you need a home-like atmosphere with personalized service go somewhere else. At this level my expectation are high and there are plenty of hotel at the same price range that are worth trying.

Very Nice Hotel

from A TripAdvisor Member
We stayed here in June. The hotel was wonderful. The only complaint we had was that the rooms were to warm. We were there when the weather was in the 80's which is unusual for London appearently. The concierge is fantastic some of the best we've experienced.

Was this Value for Money?

from A TripAdvisor Member
I went recently with friends for tea as a special treat. The Conservatory itself is a pleasant place to comfortably sit for tea. The tea however was a rip off. We had the smallest amount of Strawberries which were sliced to make them go further, they were served on a plate and the cream was the tiniest dribble. As it is summer and strawberries are plentiful and cheap we had expected to have had a nice dishful with a good big helping of cream. We each had 5 small finger sandwiches, half a tea cake, a small scone and 3 small cakes. The service was poor and slow and we had to keep flagging someone down to ask for our teapots back. We definately will not be going back and are now looking for a nice London venue where we will be getting better value for money.

The best Hotel in the World!

from A TripAdvisor Member
I have never had so much attention. The decor is glorious, the staff are genuine. Everything happens, as if by magic. You get pamperred by your own Butler and they deliver with a smile. My husband was so impressed with all the electronic gadgets in our room, I struggled to get him to go to Harrods with me. This place made me feel as if I am a personal friend of the Queen, or a celebrity for that matter. The Lanesborough is by far the best hotel in the World. We will be back, and back again. Thank you St Regis, you make my London vacations a dream come true.

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Other names for The Lanesborough Hotel

  • st regis london
  • london st regis
  • Address: Lanesborough Place - London - England - SW1X 7TA - United Kingdom
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