The Grosvenor Hotel

, London, United Kingdom
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The Grosvenor Hotel

, London
4 star

Rooms: 357

101 Buckingham Palace Road - London - England - SW1W 0SJ - United Kingdom Hotel Website | | 0870 333 9120
152 Traveller

Reviews - The Grosvenor Hotel

8/10
Loverly Hotel and staff
Submitted by: Selwyn in 24/07/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
Used the Hotel for one night for a trip to Buckingham Palace Garden Party. Very kind staff allowed us access to our room early to allow me and my wife to change into Royal Garden Party attire. Very charming character for a old traditional London Hotel. Yes it is looking a bit tired around the edges but this is a very clean hotel and it all adds to the charm. The room noise (341) was very quiet; I was a bit disappointed as I wanted to listen to the railway station! Individual room air conditioning allows guests to chose their own room air temp. Used the hotel for both breakfast and evening meal. The service and the food were superb. Yes I will be using the Hotel again and will recommend it to anyone requiring easy access to centre London.
2/10
Awful bed
Submitted by: John in 07/04/06
  • Age Group: 60 +
  • From: United States
  • Traveller type: Mature Couple
We stayed two days at the Thistle Victoria on a layover between Malaga and San Francisco. The hotel has grand bones and an impressive lobby, but that is where any illusion of grandeur ends. Once past the lobby, the hallways and rooms are tired and faded.

Reception was snotty and uppity, the staff was useless when we needed help getting out bags up or down to the street level (no elevators to the street level). When I asked how much it cost to hook up to the internet in our room, I was told that the cost was £15/24 hours, which is way beyond reasonable.

Worst of all was our bed. The mattress was thin and aged; just turning over, we bumped on wood underneath. When I complained, I was told that the room was scheduled to be refurbished. That is no excuse not to keep the mattresses up-to-date.

We got a terrific rate when compared to others who have rated this hotel, but that is no excuse for all the discomfort and poor attitude of the staff. Next time, we'll pick another hotel.
4/10
Rubbish room
Submitted by: Fiona in 29/03/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Room was filthy and needed decorating, bed needed replacing 4 star, not likely. Seats in bar ripped with foam hanging out.
8/10
Luxurious, Quiet and very pretty
Submitted by: Jimmie Tindall in 17/05/05
  • Age Group: 60 +
  • From: United States
  • Traveller type: Mature Couple
The only suggestion we could make would be more air circulation. We were there in April 2004 and being accustomed to air-conditioning in the U.S. would have liked to at least have been able to open a window or turn on a fan. We were only there one night... had previously stayed elsewhere in London.... but much preferred your hotel. If the opportunity arises again, we will select Thistle.

Historical Traveller Reviews of The Grosvenor Hotel

Disappointed!

from A TripAdvisor Member
We stayed at the Thistle Victoria Hotel for 8-nights, September 2003.
We have both traveled extensively, and been to Europe many times. This was our 7th trip to London. Granted I was impressed by the low promotional rate we booked, but I was quite disappointed in the entire experience!! It seems half the hotel has been rennovated, and the other half has not! The room they assigned us upon check-in was not rennovated - no air conditioning, very small bathroom, torn wallpaper, scratches and dings on the tired furniture, and the beds/mattresses were on wheels (to apparently push the 2-twin beds together?) but they would "whoosh" across the room every time you sat down to tie your shoe! The general manager was accommodating, and changed our room after 1-night, to a rennovated room with air conditioning. This was a slight improvement, but I still found the hotel tired, unclean, and generally not well maintained. The hotel caters to many tour groups (Trafalgar, Evans and Evans, etc), and the lobby is a circus of arrivals and departures throughout the day. The concierge was more concerned about directing luggage to various rooms rather than assisting with theater bookings, or restaurant recommendations! The hotel's location is great - especially for first-timers to London! There is a connecting door from the hotel lobby to Victoria Station... which is great for late night tube riders! All this being said - London is an expensive city, and you get what you pay for!! This hotel, however, is not the crown jewel in the Thistle Hotel chain!!!

Godd, but...

from A TripAdvisor Member
Stayed in August 2003. The service, breakfast and rooms were all good.
However the location of the room was awful. We backed onto Victoria Station and couldn't open our window mainly because of the scaffolding in front of it and also the noise. Despite double glazing we could still hear the tannoy announcements in the early hours of the morning and also first thing. We got our room via thistle auctions so we were reluctant to complain and ask to change rooms. But we are British!

Awesome, classic UK hotel!

from A TripAdvisor Member
An absolute wonderful hotel! We stayed there for a total of 2 weeks, and it was gorgeous. The interior was like an old victorian castle/mansion made into a hotel. And the food was fab -- which shocked me, being told all my life that UK food was horrible. The Thistle Victoria is located in a great location (connected to the ever famous Victoria Station, so you have access to basically everything. Also, the people were super friendly, so yes yes yes, I would definitely stay there again any day!

Great hotel

from A TripAdvisor Member
We stayed here for 3 days in early june. The hotel room was great. We got the rooms with air condition. The hotel was very clean and had that English charm. The staff was very helpful and answered all my questions. It is centerally located to all the main sighting areas. We would stay there again. highly recommend.

Great Place

from A TripAdvisor Member
My sister and I stayed at the Thistle Victoria for 3 nights in May of 2003. The location is perfect for any tourist. We also enjoyed walking around Victoria station and people watching. The room was above average and the staff was helpful. What more could you want??

t Stay There Again...

from A TripAdvisor Member
We stayed at the Thistle Victoria in the summer of 2001. The first room they tried to give us was very small and had broken faucets in the bathroom; there were also pictures missing from the wall, which someone had stolen. We asked for another room. This one - where we ended up staying - looked out on the glass ceiling of Victoria Station below.
Every time we tried to open the window for "fresh air", we were met with a strong smell of greasy food cooking from the train station! The towels were scratchy, the sheets were scratchy, their tomato soup had a film of grease over top of it, and they ripped us off on our phone bill, to boot! Who ever heard of a 5 minute phone call to the U.S.
costing $30.00???? Anyway, when we got home we complained to the travel agent who booked us here. Thank God the hotel we stayed at in Paris was fabulous - it put this one to shame.

Great Hotel

from nelsonw152
This was our 3rd trip to London and our second time to stay at the Thistle Victoria. We were at the hotel for 4 nights in late May, 2003. The Hotel is in an outstanding location to see all of London. We found it easy to get to and from London Gatwick Airport, on the Gatwick Express. The Gatwick Express goes right to Victoria Station only steps from the Hotel. There is an entrance to the hotel from Victoria Train Station. The Tube is also located right at Victoria Station. The Staff is warm, friendly and very helpful. We have been in both a standard room and a superior room and found both to be very clean. If you are going to London to see the sights you must stay at the Thistle Victoria.

Regular visitor

from A TripAdvisor Member
I have visited London over 20 times in the last 8 years and this is my favorite place to stay. I love the location. Its great if you are flying into Gatwick because the Gatwick Express comes into Victoria station (which is attached to the hotel). There is even an entrance to the hotel from inside Victoria Station. There are many things within walking distance of the hotel (Buckingham Palace, Westminster Abbey, parks, numerous restaurants and shops). The down side of the hotel is that every room is different. Some rooms are very spacious and others are small. However, they are all very clean. The hotel could definitely use some "updating" but it has a lot of English charm just the way it is. I've stayed at some of the most expensive and some of the cheapest hotels in London and this is my favorite. Another wonderful thing about the hotels location is that the Victoria station underground has 3 different lines that run through it. This is very convenient if you plan on doing a lot of traveling around London on the tube. I feel this is a great hotel for someone who plans on spending the majority of their time in London sightseeing.

Awesome location!

from A TripAdvisor Member
I stayed here for four nights in April 2003 and had a single room with breakfast. The room was definitely only sized for one, being long but narrow with one twin-sized bed. it had all kinds of nice amenities including an in-room safe, hairdryer, iron and ironing board. The bathroom was shower only but clean and modern. Each morning I had a full English breakfast in a very elegant dining room. But the most important part of this hotel is that it is actually on top of Victoria Station where you can take trains, subway or buses to anywhere. There are also several restaurants and grocery stores and shopping right in the station and an internet cafe right across the street. What more could you want. I will be happy to stay here again anytime!

Great value when part of package

from A TripAdvisor Member
Stayed at the Thistle Victoria for a week in late March 2003 as part of a package (air/hotel/transfers) we purchased through American Airlines. We very much enjoyed both the public areas on the main floor and our room which was on the small side, but was more than adequate and contained a very comfortable double bed and pillows, a well functioning heating/air conditioning system and a well equipped bathroom. Maid service was prompt, effecient and thorough. Hallways on our floor were very worn, however, with dirty and torn wallpaper and dingy and dusty draperies on the windows. Elevators functioned perfectly, television in the room provided about 15 channels and the English breakfast (included in our package) kept us satisfied until dinner each evening. Overall, this hotel was perfect for our needs, as tourists on a week long visit. I would not have been similarly satisfied had I paid the going rack rate of between GBP 150 and GBP 190 (approximately $225 to $300) per night for this hotel. This hotel, while fine as part of a package like we purchased, is simply not up to the standards of others in that price category. Otherwise, highly recommended.

Top Local Tips for London

Express train to Paddington Your best bet to get from Heathrow to Central London is the Express train to Paddington Station and then take a cab, a bus, or the tube, depending on where you're going. If you arrive without local currency, you can pay for the train with a credit card, and Paddington has lots of ATMs. Cabs from Paddington are easy to get and more reasonable than from

On the Underground Get a three day travelcard for zones 1 & 2 on the underground. Our first trip was only 4 stations and it cost £4 each. The travelcard cost £16.40 and saved us a fortune.

Weatherspoons Pubs Weatherspoons Pubs, have reasonably priced drinks and meals.

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Other names for The Grosvenor Hotel

  • thistle victoria london
  • thistle victoria hotel london
  • thistle victoria hotel
  • thistle victoria
  • grosvenor hotel london
  • Address: 101 Buckingham Palace Road - London - England - SW1W 0SJ - United Kingdom
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7.9/10

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