The Dorchester Hotel

, London, United Kingdom
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The Dorchester Hotel

, London
5 star

Rooms: 248

Park Lane Central - London - England - W1A 2HJ - United Kingdom Hotel Website | | (0)20 7629 8888
411 Traveller

Reviews - The Dorchester Hotel

10/10
Just wonderful
Submitted by: Kathryn in 20/02/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
This is the best hotel I have ever stayed in by a mile. The staff are just lovely, the rooms are beautiful, the food was excellent, the setting is perfect and I am running out of superlatives. I cannot praise this place highly enough. They upgraded us on arrival which was totally unexpected and were treated with total respect and politeness the whole time we were there. I will stay here every time I visit London.

Historical Traveller Reviews of The Dorchester Hotel

Afternoon Tea - an addendum

from gtscad
My wife and I had afternoon tea at the Dochester and would echo all the plus points of the previous review. However, we disagree over the 'pastries'. They were exquisitely made (apparently in-house) and were just as much a delight to the tastebuds as they were to the eyes.

A truly marvellous experience.

Afternoon tea

from BelsizeSteve
Myself and 2 friends went for afternoon tea at the Dorchester last Friday. We debated at length on which of the Grand Dames hotels to pick. WIth very few reviews on TripAdvisor to help us!

On arrival we were very pleased with the sumptious surroundings - tea is taken not in the foyer, but a long wide room off the foyer with a glamorous bar at the end. So you are not disturbed by comings and goings. The decor is very grand, the carpets so deap we could feel our shoes sink into them. The tables are set spaciously apart so we were not sitting on top of others. We had a table next to the piano player who played a mix of ballads and light classical. The bone china and cutlery were quite modern in design. My friends are both 30 and were the youngest there. The average age was about mine - mid-40s - 50. It was near full, but still exquisitely calm and peaceful.

The tea menu was amazing - I had the finest Early Grey I have ever had. My friends adored their darjeeling. All fresh leaves. Then came the sandwiches - finger style with simple but delicious fillings: chicken, prawn, smoked salmon, egg, and cream cheese and cucmber. The waitress graciously placed a selection on our plate, and came back - we could have had as much as we wanted. Then came warm freshly baked scones (2 each), clotted cream and delicious home made tasting blackberry and strawberry jams. Plus fresh pots of tea and clean cups.

Then the disappointment. I was expecting English cakes and cream cakes - sort of typical classic cream Victoria sponges etc. But what came were dinky continental patisseries, obviously not made in house. Now the chocolate covered one with a cherry inside was lovely. But not an English classic cake in sight. The dinky macaroon was pointless, and then a couple of mousse type patisseries which we didn't enjoy. This was the big disappointment. And we noticed that everyone had exactly the same cakes at their tables.

The staff were grace and pleasantness personified, and we were offered seconds and more of everyhting. But the disappointmet of the cakes took the edge off.

One of my friends is an avid afternoon tea goer. She rated the surroundings of the Dorchester the best she had seen. Not stuck in a foyer. But the one let down to her was the cakes! She said even though the Ritz's surroundings were not as grand, it still had the edge because of the cakes. The bill was £81 for 3. Cheaper than the Ritz - but who cares when it's a treat? Then the big bonus. We had arrived at 3.00pm. On leaving I checked my watch - it was 6.00pm! Yet we felt we had only been there for about 1 hour! It was so calm, relaxed, and lovely, time had melted away. The quiet hush of the patrons, the gorgeous surroundings, and the calm service of the staff meant that time had melted by. We felt incredibly relaxed and that we had had very good value - a real treat. Not many restaurants at lunch for about £27 a head would allow you to sit for 3 hours! No one rushed us - it was definitely NOT get them in and get them out, we need the table for another party.

One other oddity: the seating. I had a wing chair, my friend who was pregnant a couch, but our other friend had a large stool. As did other guests. But a very comfy and padded antique stool. She loved it!

Overall, this was a wonderful experience that I will repeat and would recommend. But not if you what you really really want are English cream cakes or classic cakes and don't care about the sandwiches, scones, surroundings and piano playing!

poor choice

from A TripAdvisor Member
Stayed here at the time of the second London bombing. A disappointment. Hotel was undergoing extensive refurbishment, with workers everywhere. At check-in, the hotel attempted to put us in a smoking room and initially made a fuss when we objected. Then they attempted to charge us a higher rate than our guaranteed reservation. Fortunately, having a print out of the reservation solved that - except that they then tried to re-institute the higher charge at check out! Dated decor and a dated clientele. Not a patch on other luxury hotels - Four Seasons just down the road has much nicer rooms and a more friendly staff. Not recommended, and we won't go back.

Almost excellent

from skrosvik
I stayed at the Dorchester late May 2005. I booked a standard room through the LHW-website. When I checked in I was upgraded to a larger deluxe room, which was a very nice room overlooking Hyde Park. I loved the room: large and good bed, sitting group and a large bathroom. The room was spacious. And the in-room entertainment system was genious. The service the employes provide is one of the best in Europe. The atmosphere of the hotel is casual and good. I ordered some food from the roomservice, and the portions was among the largest and most generous I have ever seen in the hotel business. I even catched a sight of both Goldie Hawn and Mickey Rourke in the hotel lobby.

However, when I was returning to the hotel one night I was approached by a man from security who in a rude way asked me if he could help me with something. This made me kinda angry, because I don't accept to be treated like this in establishments such as the Dorchester. I told the duty manager and the general manager about this, and they promised to handle this in a proper way. Which they did. Overall, I am very satisfied, and would really recommend the Dorchester to anyone who truly appreciate good service and luxury. But for all those who appreciate the little extra I recommend Claridge's. Which is my favourite hotel in London.

Wow! Excellent service, fabulous food, beautiful room!

from ancasterman
This is by far the best hotel I've ever stay in for vacation. The service was top notch. Food both in their restaurant and room service was wonderful.
Would highly recommend and stay there again.

Beautiful hotel, but surprisingly bad service

from thukst
Sad to be the only one to have received a poor standard of service at this beautiful and luxurious hotel.

My problems occurred before and after leaving the hotel - the service during my stay was wonderful. The staff are attentive, the rooms are luxurious, the atmosphere is stuffy but not stifling.

Unfortunately, the online booking system encountered some errors when I booked my room. Despite receiving confirmation for one price, I was told I'd be charged another. This necessitated a phone call to the hotel, who advised they would honour their original confirmation.

Had a great stay. Met with some friends from the US and Ireland. On check-out the bill was incorrect due to aforementioned 'problem with the computer system'. Found it annoying to be stood at the cashiers desk whilst waiting for them to sort it out. They did, I left on my merry way.

That evening, on my return home, I realised that I had left two items in my room when hurriedly departing. Jacket and ring. Phoned immediately and reported it. Retrieved jacket, NO ring. Called several times to check status of ring. Was advised that it had not been found and was unlikely to be found. Seemed a rather unsatisfactory response and wrote letter to the general manager. However, I do realise that this was partly an error on my part as I left it in the room.

Meanwhile, before receiving a reply about my ring, I received an invoice for £340.00, which was taken off my credit card (three weeks after I checked out). This was all in ERROR. I had paid my bill on departure. Due to (once again) a system malfunction, they had taken another nights accommodation off my credit card. Absolutely appalled that they had retained my credit card details and charged it without my knowledge.

Since then there has been endless calls to the hotel and manager expressing dissatisfaction with their service, yet not one gesture of goodwill has been made except some rather lame apologies from about a million members of staff (NOT the manager). And still no ring. I know it's considered wonderful that The Dorchester has 3 members of staff per guest, however it means that maintaining a complaint with them is next to impossible.

I am supposed to be visiting there later this year for another reunion, but I'm loathe to do so, despite how wonderful a time I had there in May. Considering the cost of staying at The Dorchester compared with other 5* hotels in London, it is appalling how bad their service is.

My Favorite Hotel in the World

from Scot in America
How else to say it? The Dorchester is my favorite hotel in the world. It combines beauty, elegance, and outstanding service with a surprisingly friendly and unpretentious attitude. Whenever I arrive, I am welcomed as a repeat visitor, both at the front desk and with a note from the manager (and fruits and sweets) in my room. On the rare occasion when something is amiss, they simply take care of the problem with good cheer. To cite just one example, on one trip my television went on the fritz. When they determined that it would take a little while to fix it, they offered to move me to a suite. When I demurred on the grounds that moving my things probably wasn't worth the troubles, they offered to buy me a drink in the (very fun) bar and relocate all of my possessions to precisely the same spot, drawer, nightstand, etc. in the new room, which they did. Beyond the great service, it's in a wonderful location near Hyde Park and Mayfair; the rooms are beautifully furnished in classic English style; the bathrooms are elegant and spotless; it has excellent restaurants; and it even has a good health club and excellent spa.

Fabulous experience!

from honestabeCt
My husband and I stayed at The Dorchester Hotel February 24-27, 2005. We had wonderful experiences each day. The staff was totally helpful...making us feel like very special guests indeed! No request was denied. The food (especially the breakfast) was excellent. We especially loved the bar....music, interesting people-watching and great drinks! We stayed in the deluxe King room and we impressed with the fabulous linens, etc. The location in Mayfair is perfect for walking everywhere. Beautiful Hyde Park is right across the street and the flowers are beginning to bloom!

Service beyond expected

from A TripAdvisor Member
I would like to share this story as an example of the wonderful service at the Dorchester.

At about 2AM on our first night my wife and I were awakened by sounds above our room. It was as though someone was dragging something across the floor and dropping it periodically. This lasted possibly ten minutes and stopped. On the second night, we were again awakened by the same sound at a similar time. I called the office slightly after 2AM to report the noise... perhaps they could ask the people in the room above to be a bit quieter. After a brief pause, the manager came to the phone. "There is no one in the room above you." He asked if we could meet him in the hall outside our room in a few minutes. Within 5 minutes he was there with two people who moved us to a new room at 2:30 in the morning. The room was a VERY high priced suite and absolutely gorgeous. There were no additional charges for the upgrade for the remainder of our 6 day stay.

We had asked for none of this and will never forget how well we were treated at one of the greatest hotels in the world.

Gorgeous decor, fantastic knowledgeable staff

from greenbranches
My friend and I popped into the hotel bar for a cocktails. The service was wonderful (and at £11 per drink you would hope so!) and the cocktails were lovely.

We were served lots of nice nibbles (aka snacks) and a lounge singer and piano player performed.

As we were leaving, I asked the concierge which tube station was the closest. He asked me which line I needed, and he was able to tell me which station (to save me changing tube lines)

I was impressed all around.

Top Local Tips for London

Tube tickets The day card offers great value to jump off and on trains for the whole day around London for about £5

Oyster Cards Oyster cards are available for purchase BEFORE you leave and they are worth every penny. You can use them for the tube, buses and other transport.

Buy a day pass If you're in London make sure you get a travel day pass, they can be used on all trains and buses!! and the buses are just as great as the tube!!

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Other names for The Dorchester Hotel

  • dorchester hotel london
  • Address: Park Lane Central - London - England - W1A 2HJ - United Kingdom
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