The Dorchester Hotel, London
Reviews - The Dorchester Hotel
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Young Couple
Read 410 additional reviews of The Dorchester Hotel at TripAdvisor.
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Historical Traveller Reviews of The Dorchester Hotel
Afternoon Tea - an addendumfrom gtscad
A truly marvellous experience.
Afternoon teafrom BelsizeSteve
On arrival we were very pleased with the sumptious surroundings - tea is taken not in the foyer, but a long wide room off the foyer with a glamorous bar at the end. So you are not disturbed by comings and goings. The decor is very grand, the carpets so deap we could feel our shoes sink into them. The tables are set spaciously apart so we were not sitting on top of others. We had a table next to the piano player who played a mix of ballads and light classical. The bone china and cutlery were quite modern in design. My friends are both 30 and were the youngest there. The average age was about mine - mid-40s - 50. It was near full, but still exquisitely calm and peaceful.
The tea menu was amazing - I had the finest Early Grey I have ever had. My friends adored their darjeeling. All fresh leaves. Then came the sandwiches - finger style with simple but delicious fillings: chicken, prawn, smoked salmon, egg, and cream cheese and cucmber. The waitress graciously placed a selection on our plate, and came back - we could have had as much as we wanted. Then came warm freshly baked scones (2 each), clotted cream and delicious home made tasting blackberry and strawberry jams. Plus fresh pots of tea and clean cups.
Then the disappointment. I was expecting English cakes and cream cakes - sort of typical classic cream Victoria sponges etc. But what came were dinky continental patisseries, obviously not made in house. Now the chocolate covered one with a cherry inside was lovely. But not an English classic cake in sight. The dinky macaroon was pointless, and then a couple of mousse type patisseries which we didn't enjoy. This was the big disappointment. And we noticed that everyone had exactly the same cakes at their tables.
The staff were grace and pleasantness personified, and we were offered seconds and more of everyhting. But the disappointmet of the cakes took the edge off.
One of my friends is an avid afternoon tea goer. She rated the surroundings of the Dorchester the best she had seen. Not stuck in a foyer. But the one let down to her was the cakes! She said even though the Ritz's surroundings were not as grand, it still had the edge because of the cakes. The bill was £81 for 3. Cheaper than the Ritz - but who cares when it's a treat? Then the big bonus. We had arrived at 3.00pm. On leaving I checked my watch - it was 6.00pm! Yet we felt we had only been there for about 1 hour! It was so calm, relaxed, and lovely, time had melted away. The quiet hush of the patrons, the gorgeous surroundings, and the calm service of the staff meant that time had melted by. We felt incredibly relaxed and that we had had very good value - a real treat. Not many restaurants at lunch for about £27 a head would allow you to sit for 3 hours! No one rushed us - it was definitely NOT get them in and get them out, we need the table for another party.
One other oddity: the seating. I had a wing chair, my friend who was pregnant a couch, but our other friend had a large stool. As did other guests. But a very comfy and padded antique stool. She loved it!
Overall, this was a wonderful experience that I will repeat and would recommend. But not if you what you really really want are English cream cakes or classic cakes and don't care about the sandwiches, scones, surroundings and piano playing!
poor choicefrom A TripAdvisor Member
Almost excellentfrom skrosvik
However, when I was returning to the hotel one night I was approached by a man from security who in a rude way asked me if he could help me with something. This made me kinda angry, because I don't accept to be treated like this in establishments such as the Dorchester. I told the duty manager and the general manager about this, and they promised to handle this in a proper way. Which they did. Overall, I am very satisfied, and would really recommend the Dorchester to anyone who truly appreciate good service and luxury. But for all those who appreciate the little extra I recommend Claridge's. Which is my favourite hotel in London.
Wow! Excellent service, fabulous food, beautiful room!from ancasterman
Would highly recommend and stay there again.
Beautiful hotel, but surprisingly bad servicefrom thukst
My problems occurred before and after leaving the hotel - the service during my stay was wonderful. The staff are attentive, the rooms are luxurious, the atmosphere is stuffy but not stifling.
Unfortunately, the online booking system encountered some errors when I booked my room. Despite receiving confirmation for one price, I was told I'd be charged another. This necessitated a phone call to the hotel, who advised they would honour their original confirmation.
Had a great stay. Met with some friends from the US and Ireland. On check-out the bill was incorrect due to aforementioned 'problem with the computer system'. Found it annoying to be stood at the cashiers desk whilst waiting for them to sort it out. They did, I left on my merry way.
That evening, on my return home, I realised that I had left two items in my room when hurriedly departing. Jacket and ring. Phoned immediately and reported it. Retrieved jacket, NO ring. Called several times to check status of ring. Was advised that it had not been found and was unlikely to be found. Seemed a rather unsatisfactory response and wrote letter to the general manager. However, I do realise that this was partly an error on my part as I left it in the room.
Meanwhile, before receiving a reply about my ring, I received an invoice for £340.00, which was taken off my credit card (three weeks after I checked out). This was all in ERROR. I had paid my bill on departure. Due to (once again) a system malfunction, they had taken another nights accommodation off my credit card. Absolutely appalled that they had retained my credit card details and charged it without my knowledge.
Since then there has been endless calls to the hotel and manager expressing dissatisfaction with their service, yet not one gesture of goodwill has been made except some rather lame apologies from about a million members of staff (NOT the manager). And still no ring. I know it's considered wonderful that The Dorchester has 3 members of staff per guest, however it means that maintaining a complaint with them is next to impossible.
I am supposed to be visiting there later this year for another reunion, but I'm loathe to do so, despite how wonderful a time I had there in May. Considering the cost of staying at The Dorchester compared with other 5* hotels in London, it is appalling how bad their service is.
My Favorite Hotel in the Worldfrom Scot in America
Fabulous experience!from honestabeCt
Service beyond expectedfrom A TripAdvisor Member
At about 2AM on our first night my wife and I were awakened by sounds above our room. It was as though someone was dragging something across the floor and dropping it periodically. This lasted possibly ten minutes and stopped. On the second night, we were again awakened by the same sound at a similar time. I called the office slightly after 2AM to report the noise... perhaps they could ask the people in the room above to be a bit quieter. After a brief pause, the manager came to the phone. "There is no one in the room above you." He asked if we could meet him in the hall outside our room in a few minutes. Within 5 minutes he was there with two people who moved us to a new room at 2:30 in the morning. The room was a VERY high priced suite and absolutely gorgeous. There were no additional charges for the upgrade for the remainder of our 6 day stay.
We had asked for none of this and will never forget how well we were treated at one of the greatest hotels in the world.
Gorgeous decor, fantastic knowledgeable stafffrom greenbranches
We were served lots of nice nibbles (aka snacks) and a lounge singer and piano player performed.
As we were leaving, I asked the concierge which tube station was the closest. He asked me which line I needed, and he was able to tell me which station (to save me changing tube lines)
I was impressed all around.
Top Local Tips for London
Tube tickets The day card offers great value to jump off and on trains for the whole day around London for about £5
Oyster Cards Oyster cards are available for purchase BEFORE you leave and they are worth every penny. You can use them for the tube, buses and other transport.
Buy a day pass If you're in London make sure you get a travel day pass, they can be used on all trains and buses!! and the buses are just as great as the tube!!
Other names for The Dorchester Hotel
- dorchester hotel london
- Address: Park Lane Central - London - England - W1A 2HJ - United Kingdom
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