The Cumberland Hotel

, London, United Kingdom
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The Cumberland Hotel

, London

Rooms: 80

Po Box 4rf - London - England - W1A 4RF - United Kingdom | 44 02072621234
1706 Traveller

Reviews - The Cumberland Hotel

Poor room and cold food.
Submitted by: Phil in 24/09/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Business Traveller
Even though the booking was made in advance it still took 20 minutes to check in. The registration form had not been printed and it took an age to produce. For three out of the four days of my stay I had trouble gaining access to my room; the promised security person never arrived one evening! The breakfast food was cold or barely warm (eggs, bacon, sausage) which should not be difficult and is inexcusable for a hotel.
The worst hotel on earth
Submitted by: Mak in 29/06/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
It is the worst hotel on the earth. Very badly planned. I am from the international hotels association and I'll say no hotel can be worst than this.
Nice place...
Submitted by: Renato in 13/01/07
  • Age Group: 18 - 25
  • From:
  • Traveller type: Young & Single
Stunning views.... Oxford street, hide park, and a gorgeous housekeeper from 8th floor (Susie).
Horrible Hotel Avoid
Submitted by: Ian in 12/12/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
Noisy hotel, bad accomodations, broadband not working properly for entire stay (one week), no business center, expensive. There is no way this is a four star hotel, the lobby is great but the people who actual stay in the hotel know that the image of the lobby is very different from the small and unimpressive rooms. Poor services for business travellers.
Great service
Submitted by: Bob in 09/10/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
The corridors aren't that big but the rooms are a contemporary delight. Staff are helpful although I have never checked in yet without a problem in some shape or form, wrong name, wrong, booking number etc but other than that a pleasure to stay here.
Expensive badly planned hotel
Submitted by: Robin in 22/10/05
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
This hotel is expensive and a very oppressive place to stay. My wife and I have just checked out of this hotel and I feel compelled to write a few comments on our findings.
The hotel corridors look like a prison.
The rooms are very small with very poor lighting.
There is only one double plug socket in the whole room.
There is nowhere to put anything down in the shower apart from the floor. There is nowhere to put a makeup bag down in the bathroom. The plasma TV picture is awful. It took 45 minutes after returning to the hotel on day 2 to finally get entry into the room. Door locks had lost key code. It is impossible to get a taxi at the hotel entrance. My advice is to book into the Grosvenor House hotel which is only 5 minutes walk away!

Historical Traveller Reviews of The Cumberland Hotel

Stay Away

from A TripAdvisor Member
We stayed at the Cumberland for a week in June. Location is excellent which is the only plus for this hotel. The elevater 2/3 working took at least 5-10 minutes to open. We stayed at an Art + Tech room and the air conditioning was did not work. Was able to switch to another room but had a smaller TV and bathroom. Rooms are overpriced and I would not stay at this hotel again.

Worst night in London!

from Fifilamue
I travel to London quite often and have to say this is my worst experience in a London hotel ever. As it was a special occasion - my wedding anniversary - it was even more upsetting. I wish I'd read the Trip Advisor reviews before going but it was such a good deal I got carried away and didn't do the usual research. I didn't mind the renovation work in the corridors, and the room looked really smart and we had a fabulous view of Marble Arch and Hyde Park so on first impressions everything was fine. However, the noise was incredible during the night - I thought the windows were open! The hotel is on a very busy junction (I thought New York was bad)! The extras in the room had a designer feel and the 40(?)inch plasma tv screen was amazing - but there were only about 3 channels you could watch without getting a fuzzy picture. And ladies - there wasn't a decent mirror to put your make up on with - lots of mirrors but no decent lighting.

We were early to breakfast because we couldn't sleep and hence didn't experience any of the queues already mentioned. I shall give the hotel credit for something - the food was good.

We were in the bar the night before and had 2 drinks which cost £10 after the service charge had been added on - outrageous! I left that hotel thinking that London was a major rip-off city and that I wouldn't return but I know that won't be the case. What I do know is that I will not be returning to the Cumberland! I'd love to know why Le Meridien have spent so much on updating the rooms when a bit of air conditioning and some sound proofing from the street would have been money much better spent! On checking out I complained that I hadn't got much sleep because of the noise and they asked me did I not ask for a quiet room when I checked in??? How do you know you need one until you've spent a night there? DON'T GO!!

s all true!

from A TripAdvisor Member
My wife and I stayed in an Art+Tech room for several days during August 2003 (including the hottest day ever recorded in UK).

Our room was everything we expected - stylish, largish (for London anyway), and modern (loved the plasma TV with access to internet, CDs, DVDs).

That said, the service at the hotel was anything but consistent - at check we were cheerfully greeted and promptly allocated a room. That was followed by no housekeeping services the next day (until the front desk/operator finally stopped hanging up - seriously they did - and put me through to housekeeping). Location is hard to beat. But that has to be balanced against a place where only half the airconditioning system works (our room was fine but temp. rose by about 20C once you entered the hall).

All of the opinions people have shared about this place ring true - bad experiences mixed with the good. No doubt by the time the place starts operating as a Le Meridien it will have worked its act out. Until then be prepared for a stay of high and lows.

The Worst Hotel I have ever stayed at in my life

This is the worst hotel I have ever stayed at in my life. Facts: 1: The Concierge does not speak English....Hello this is London not Albania.... 2: Thr rooms are filthy.... AND HOT NO AIR CONDITIONing....THERE ARE VENTS BUT NOTHING COMES OUT 3: The receptionists are rude obnixious and treat guest as though they were inmates. 4:At 10:30 pm I CALLED DOWNSTAIRS FOR SOAP THEY TOLD ME i WOULD HAVE TO WAIT TILL TOMORROW... 5: The public wahrooms smell terrible... 6: the Restarant is filthy. 7: The Lobby looks like it should be patrolled by UN peacekeepers. 8: The Check in & Check out lines are abonimable 9: The exterior of te hotel looks like strip mall. 10: Anytime you complain about anything the 'staff' uses the renovation as an excuse like; why is there no soap well we are renovating...That is nonsense... 11: Shower door barely closed.... 12: They keep two people on staff on a Friday Night after 10 PM because they are renovating....That is BSIn conclusion this is the worst most unpleasnt hotel I have ever stayed at...It is filthy likes like H*** and after spending a few moments there it is clear that it just be .....Trust me do not stay at this hotel...... It is terrible....

Could be better

from A TripAdvisor Member
Just got back from a one-night theatre trip to London with my other half and booked an Art+Tech room as a surprise. Checked in at the busiest time of day - around 1400h - the reception area was mobbed with people & luggage so we had to wait about 20 minutes to get our key. The lifts need a refit urgently but apart from that I found the renovated floors to be quite pleasant. The room was small but nice, with a very modern bathroom. The staff I had contact with were all extremely nice and helpful. I will probably use the hotel again once they have finished the renovation or if I find a very good room rate.

Avoid the Cumberland/aka Art+Tech by Le Meridien, London Hyde Park

from A TripAdvisor Member
We stayed at the Cumberland Hotel, also known as the Art + Tech by Le Meridien, London Hyde Park during our recent trip to London from 03 to 07 August, 2003. Our experience was extremely stressful and disappointing. It almost ruined our vacation. We would not recommend this hotel to anyone. We reserved an Art + Tech Premium Room Powershower Custom Made Bed Aircon. Non smoking room preference was noted but not guaranteed. The receptionist made no effort to confirm our preference and assigned us to a smoking room. At our request, she changed it to a supposedly non smoking room on the 1st floor. No porter was available to assist with our luggage. The lift vestibule was no wider than 1 metre making it awkward to get to the lift with our luggage and other people alighting. We could smell cigarette smoking as soon as we stepped off the lift and there was an ash tray in our room. We were told that there were both smoking and non smoking rooms on 1st floor and ours was a non smoking room. Ash trays were provided to all rooms including non smoking ones! Other hotels would designate the entire floor as non smoking rather than mixing both smoking and non smoking rooms on the same floor. The air conditioner was not working and there were two burnt out light bulbs in the room not replaced. It appeared from other reviews posted that this hotel had recurring air condition problems. Hotel management obviously made no effort to rectify the malfunction. We reported the deficiencies to housekeeping. It was quite late at night and we were very tired after a nine hour journey. We went to bed. The TV turned itself on twice during the night waking us up. We were later told the next morning that the hotel was re-booting the system and it caused the TVs in some rooms to turn themselves on. Dont understand why the hotel would not re-boot during daylight hour. Our bathroom only had a regular shower, no Powershower and the shower door did not close properly. For the next four mornings, we queued for at least 15 minutes for a breakfast table. Food and service were mediocre. The air conditioner problem was never fixed before we checked out four days later and it was the hottest summer on record in U.K. We requested on three different times to change to another room but our requests were declined because we were on a promotional room rate, notwithstanding the reservation was confirmed for an Art + Tech Premium room with custom made bed aircon. The hotel did not feel obliged to keep up to its end of the bargain. Avoid this hotel if you are travelling to London and the Le Meridien brand anywhere when you travel!

The Worst Hotel in London

from A TripAdvisor Member
Probably the worst hotel in London. The Reception are was like a scene from a rufugee camp. My luggage took 1 hour to come up from the Conceirge, Terrible soundpoofing. Dirty bedroom. In all, at any price - poor value for money and a awful experience.


from A TripAdvisor Member
The Cumberland will be wonderful when it's ready. At the moment you have to put up with dark and tatty corridors, dingy stairwells and ancient lifts. But that's all. the staff were helpful, from the receptionists to the porters. There were no long queues at the lifts.
The breakfast was very good quality and although the room was full you did not notice. The location is nearly unbeatable and the Art + Tech Room was fantastic, the bed was amazing, although the pillows were not and the bathroom was the coolest. Having stayed there on business I fully recommend it.

we enjoyed our stay

from A TripAdvisor Member
Spent 6 nights in London at the Cumberland 6/19-25. I had apprehensions after reading the reviews, but bought this hotel as a package. I upgraded to the Art/Tech after some thought and I do not regret that choice. Arrived at 2:00 and room wasn't ready, returned at the appointed time and room was given away--bad start--after 12 hours traveling that wasn't good. Resolved the problem with the manager of the ART/Tech and that, honestly, was the extent of our issues with the hotel. The only construction noise was that day and it was over by 4:00 pm. The lifts were somewhat awkward, but with some planning, avoiding any lines was easy. The rooms were very nice for Europe, medium sized with, quite possibly, the best hotel bed I've ever had in 25 years of traveling. Feather pillows and very nice bedclothes made for a nice end to the day. The bathroom was new, glass and tile with towel heaters and a wonderful powerhead type shower. I did have a few laughs figuring out how to use the controls for three different shower heads. The room lacked instructions for the shower and the myraid light switches, but I don't consider that an issue. We had a fifth floor room looking out at Park Lane/Oxford St. and the Marble Arch. Hyde Park was right there for wonderful walks. Hotel breakfasts were full English and had extensive choices of fruit,cheese, rolls,and cereal for those not inclined to the "Heart Attack on a Plate" included with the room. Restaurant staff were attentive. You would have to be sleeping in the Tube station to be any closer, turn left out of the door and left into the station. Bus stops for everything right on the corner and shopping within 2 blocks.
Anything and everything. Staff was average for hotels and they were not finished with the upgrade so I can't give them all the stars. My wife, outside of the 1st day snafu, said she would go back---thats the best recommendation I can give you.

Great Location, Not-so-Great Hotel

from A TripAdvisor Member
Stayed here in May courtesy of British Airways ($2.00 per night sale).
Excellent value for the money at that price, but otherwise....not a deal.

Staff was helpful. Full English breakfast was very good. Location was excellent, especially the convenience to the tube.

The room (of the "standard" type) was pretty dismal. The bathroom was literally falling apart. From what I could see of the renovated rooms, they were much nicer but nothing special. The rooms at the front of the hotel constantly smelled from the KFC restaurant at ground level. The interior is a maze, and construction made it worse.

Unless the price is really right, the Cumberland isn't.

Top Local Tips for London

Buy an Oyster Card in Advance Go to and buy an oyster card before you go. If you live in New York, it's on 5th Avenue in Midtown. Made life very easy. You can also buy a ticket in advance for the Heathrow and Gatwick Express trains to the city -- one less thing to worry about when you get there.

Prezzo There's a Prezzo opposite which was nice

breakfast cappuchinos are free at breakfast so ask for one or you will be drinking terrible american "coffee".


Other names for The Cumberland Hotel

  • the cumberland
  • cumberland london
  • cumberland hotel london
  • cumberland hotel
  • Address: Po Box 4rf - London - England - W1A 4RF - United Kingdom
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