The Commodore Hotel

, London, United Kingdom
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The Commodore Hotel

, London
4 star

Rooms: 82

50 Lancaster Gate - London - England - W2 3NA - United Kingdom Hotel Website | | +44(0) 20 7402 5291
447 Traveller

Reviews - The Commodore Hotel

Below Average Unfortunately
Submitted by: yovan in 09/11/07
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Adventurer
We visited London for the first time and found a great deal with American Express. They claimed it was a 4-star hotel, however that did not seem to be the case. Though it was a decent location near Hyde Park and about a 15 minute walk from the tube (train), it was not worth the effort to stay there. The service was ridiculous in the sense that they would shut off the heat every day, though it was in the 40's, there was trouble with the water system, and the staff was unhelpful. I understand that maybe they are trying to save electricity, however, at least let us know that you shut off the heat every day!
The rooms were tiny and not the experience we expected from a 4-star hotel. We were extremely disappointed with our stay at this hotel and would not recommend.
Quiet And Limited.
Submitted by: Patricia in 05/10/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Young & Single
I was traveling alone - your "Type of Traveler" option did not include this option, for someone over 40. I entered an inappropriate option for this reason. Problem: - Exceptionally small bedrooms; Reception staff too familiar and not respectful enough. Male reception staff more respectful than females. When asking for information I don't expect to be called by my first name in a superior, sarcastic and overly familiar fashion by someone I don't know at a hotel reception desk. Your saving grace was the remarkable, outstanding evening service offered by one young lady in the dining room, I believe she was Spanish and about 19-21 years of age. All other dining room staff, service, and food, very mediocre. One night my meal was so awful, she made me something quickly in the kitchen. It was fantastic; she made my stay at your hotel pleasant and could have run that Dining room like clockwork, with grace and humor. Other female staff was on the verge of being offensive. This time I am returning to London with my husband, and we will not re-visit your hotel.
Stylish, Quiet And Extremely Polite
Submitted by: Susanne Sch in 05/10/05
  • Age Group: 41 - 50
  • From: Germany
  • Traveller type: Mature Couple
Great hotel, very nice people, good breakfast. Ideal and quiet place for a trip to London, bus-stop only a few yards away. Good old English Style in the best sense of the word. We will come again.

Historical Traveller Reviews of The Commodore Hotel


from A TripAdvisor Member
I booked the hotel because of the cheap rate (59 GBP for double room incl. tax and breakfast) and the 4*, but the hotel was a bit disappointing┬┤: very small room, poor breakfast, but friendly staff and quiet area, good location. The year before i stayed in St. Giles (near British museum). Altough it was a 3*, the rooms were bigger and beter furnished, but breakfast was self service.

Do not stay here

from A TripAdvisor Member
DO NOT UNDER ANY CIRCUMSTANCES STAY HERE! I booked the hotel under the impression it was a 4* hotel...but i wudnt even give it 2. the bed was uncomfortable, and tiny, you could hardly sit on the couch, the tv channels were in german. the room looked dirty, as did the fake marble-looking bathroom. the corridors and the lift are a JOKE as to how small they are. the only good thing about this hotel is that it has a 11oclock check out that can be extended to 12oclock. for the amount i paid for it...i was bitterly disappointed. ive stayed in many a hotel, and many a 4*hotel as well...however, this hotel, i would NEVER stay in again under ANY circumstances.

Not terrible

from A TripAdvisor Member
Stayed here on the last night of our European adventure. The hallways and elevator are cartoonishly small, however the room was a very comfortable size (much larger than the rooms at the Holiday Inn, where we stayed earlier in our trip). The bathrooms was beautiful with the exception of the shower curtain, which had a bit of rust at the bottom.
My only compliant was with the bedding. The pillows and mattress made me feel as though I was sleeping on a giant marshmallow. If you can handle the squishy bedding, you can't beat the price and location.

Four star hotel I think not

from morena23
Do not stay at this hotel. I came with high hopes after viewing pictures of this hotel on the internet. The supposed luxury accomodations etc. I was sorely dissapointed. We stayed in a double standard, which was roomy, with a nice bathroom. The good things end there. The customer service was horrible, especially the receptionist at the front desk, who barely gave us directions to our own room after plopping the keys down in front of us. Our beds were not made, we had to call for towels and blankets several times before they even came. The internet service was not working - and that also took several calls. Prompt service was not a priority for these people. The supposed hotwater maker was rusty and disgusting, the curtain in the shower had a mildew ring. The room was musty and the people who work at this hotel have one thing on their mind: getting money from the customer. The towels in the bathroom looked like they had been in a fight with a tazmanian devil. There is no such thing as genuine, hearfelt customer service here. It's all about hustling a buck. A terrible hotel with staff who could care less about your well being as long as you spend your money on the highly overpriced minibar and $15.00 internet access.

Would never stay there again!

from A TripAdvisor Member
My husband and I stayed at this hotel in February of '04. The room was small and COLD with no way to regulate the heat. The housekeeping was minimal. The worst, tho, was the shower which burned us each morning as the "mixer" for cold water didn't work. We complained several times but nothing was done. We spoke to the General Manager and the desk clerk about a rate reduction the night before we checked out, which they agreed was reasonable. However when we went to check out the clerk denied all knowledge of the conversation and refused to summon the Manager or discuss a reduction, telling us to write a letter instead.
This was the same fellow we had observed denying every guest request and having phone converstaions with irate previous guests. Would never stay here again!

A Good Choice

from A TripAdvisor Member
I just stayed at the Commodore (Feb '04), and was very happy with my room and the hotel in general. It is conveniently located but tucked back in a quiet, leafy circle with little traffic. The room, halls, elevators, and public areas are mostly very small, which is to be expected in this price range in London. My room (504) was immaculate, the marble tiled bathroom perfect, and there was a lovely private patio with a table and two chairs overlooking the mews in back. The restaurant in the basement looks recently refurbished. There are many low and moderate-priced hotels in this part of London. I'd go back in an instant, especially to this room.

Enjoyed the Commodore Hotel

from NJTravelerNj
We stayed at the Commodore Hotel, 50 Lancaster Gate, London, England for four nights. With all the sights to see, we did not hang around the hotel during the day, we only slept there and enjoyed the breakfast that came with the cost of the room. We paid $124 a night and tax and service fees were not included, so there was an additional $100 added on. Lodging is expensive in London. The room was comfortable. The only problem we had was on the last day when we were left with one towel between the two of us, the housekeeper did not finish making the bed and did not resupply the tea service and we were charged for the mini bar when we did not use it. These little things did not bother us and were dealt with easily. The front desk people were very friendly and helpful. We were able to store our bags for no extra cost at the hotel since we arrived early in the morning and our room would not be available until 2:00 p.m. The breakfast was wonderful, an assortment of cereal, buns, cheese, yogurt, juice and fruit, and the location of the hotel is great especially if you like to walk or run in the morning - the entrance to Hyde park is just across the street. Also, the Tube (we found to be the most efficient way to get around and the seven day pass is the cheapest fare even if you are only staying four days) is just a few blocks walk. There are also bus stops very close by. I would stay there again.

Great Hotel in my book!

from A TripAdvisor Member
I was very pleased by the Commodore Hotel. I have stayed in cheap London hotels before, and the Commodore was very nice in every respect.
The rooms were the biggest I've had in London (though I always stay in cheap places) and the beds were very comfortable. Even the bathroom was big, for an English hotel bathroom. It was all marble and very nice. I was also thrilled to see that my double room also had a sofa! I've never gotten more than a utilitarian desk with my bed... but this room had a nice desk, a decent bed with good linen, and a sofa. For 69# a night, I was extremely satisfied. The tube station is nearby, and the bus station is even closer.

A great place to stay

from A TripAdvisor Member
My husband and I just returned from London (Jan, 2004) and had the pleasure of staying at The Commodore. The room (an executive double (?) on the ground floor) was very clean though fairly small by American standards. Just a note- the hallways are small but you won't have to climb stairs. There is an elevator to all floors. The large wardrobe had plenty of room to stash our things, and we appreciated the programable safe. They also provided and electric kettle and tea/coffee supplies. There was enough room on top of the wardrobe to stow our two large suitcases which freed up floor space. The room also had a desk (with a hairdryer in the drawer) and chair. The high ceilings made the small room seem a bit bigger. The draperies and lovely chandelier were elegant touches.

The bed (two twins put together to make a king) was firm but comfortable. There were four large, high quality down pillows and a synthetic comforter with a duvet. All in all, it was one of the better hotel beds I've slept on. The bathroom was spotlessly clean-very modern with cultured marble walls and chrome fixtures.

The price of the room included a continental breakfast served downstairs in the restaurant. It featured 6 types of cold cereal, milk, orange and apple juice, yogurt, ham, cheese, croissants, bread, an assortment of jams, and fresh fruit served with tea or coffee. A full english breakfast of eggs, bacon, tomatoes, and baked beans could be purchased for an additional 7.50 pounds. The wait staff was very pleasant. The food was always fresh and attractively presented-far more than I can say for some American hotels I have visited.

The location of the hotel was perfect for sightseeing in London. It was a 5 pound cab ride from the Heathrow Express at Paddington station, 5 minutes walk from the Lancaster Gate tube station, and about 3 minutes from the nearest bus stop (both city buses and tour buses stop there). There was a lovely 300 year old pub, The Swan, just a couple of minutes walk away on Bayswater. The hotel itself is located about a block from Hyde park. The park is easily accessed through Lancaster Gate. The area itself is very quiet and we felt quite safe walking at night. We traveled all over the city and found the location very convenient.

Okay, here are the complaints. Mind you, these are very trivial but I wanted to include everything. The hotel room keys are HUGE. They're attached to a billiard ball type thing and it added to the weight in my backpack. The heated towel rack in the bathroom didn't work until our last day there (it would have been nice to have it operating as it was cold outside). There were only two towels in the bathroom. I'm sure we could have asked for more. There were very few channels on the television. We were out most of the time, but when we did want to watch TV, we had about 4 things to choose from and two of them were news. Also, buy a phone card if you plan to make any phone calls (local or long distance). Their phone rates were very high.

I know I've gone on forever, but I would have appreciated more details when I was looking for a hotel. The hotel staff was very helpful, the room was nice, and the location was good. I would definately recommend The Commodore.

A Wonderful Hotel!!

from A TripAdvisor Member
My 3 friends and I had a most delightful stay at the Commodore Hotel.
We cannot say enough good things about the hotel, staff and service--friendly, efficient, helpful!! Our stay was but 3 nights--we hated to leave but vowed to return to the Commodore the next time we are in London. The location was perfect for our needs and this area was simply a quiet, safe, peaceful place to stay. Thanks to all who made our visit grand and memorable. Judith Burdack

Top Local Tips for London

Underground Do buy a day pass on the underground - much more economical than pay as you go!!!

Lebanese Restaurant Down Queensway is a great Lebanese Restaurant where we had the best hummus and shekabobs. Recommend this as a great lunch opportunity

great taxies multiple day passes are a good deal on the underground. Taxie to Paddington not expensive and much easier from this hotel than to take the underground.


Other names for The Commodore Hotel

  • commodore hotel london
  • Address: 50 Lancaster Gate - London - England - W2 3NA - United Kingdom
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