Submission date: 2007-11-08 - Date of Stay: October 2007
Submitted by: yovan - From: United States
Type of Traveller: Adventurer - Age Group: 18 - 25
Below Average Unfortunately
We visited London for the first time and found a great deal with American Express. They claimed it was a 4-star hotel, however that did not seem to be the case. Though it was a decent location near Hyde Park and about a 15 minute walk from the tube (train), it was not worth the effort to stay there. The service was ridiculous in the sense that they would shut off the heat every day, though it was in the 40's, there was trouble with the water system, and the staff was unhelpful. I understand that maybe they are trying to save electricity, however, at least let us know that you shut off the heat every day!
The rooms were tiny and not the experience we expected from a 4-star hotel. We were extremely disappointed with our stay at this hotel and would not recommend.
Submitted by: Patricia Livingston - From: United States
Type of Traveller: Young & Single - Age Group: 41 - 50
Quiet And Limited.
I was traveling alone - your "Type of Traveler" option did not include this option, for someone over 40. I entered an inappropriate option for this reason. Problem: - Exceptionally small bedrooms; Reception staff too familiar and not respectful enough. Male reception staff more respectful than females. When asking for information I don't expect to be called by my first name in a superior, sarcastic and overly familiar fashion by someone I don't know at a hotel reception desk. Your saving grace was the remarkable, outstanding evening service offered by one young lady in the dining room, I believe she was Spanish and about 19-21 years of age. All other dining room staff, service, and food, very mediocre. One night my meal was so awful, she made me something quickly in the kitchen. It was fantastic; she made my stay at your hotel pleasant and could have run that Dining room like clockwork, with grace and humor. Other female staff was on the verge of being offensive. This time I am returni...Read more
Type of Traveller: Mature Couple - Age Group: 41 - 50
Stylish, Quiet And Extremely Polite
Great hotel, very nice people, good breakfast. Ideal and quiet place for a trip to London, bus-stop only a few yards away. Good old English Style in the best sense of the word. We will come again.
