The Capital Hotel

, London, United Kingdom
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The Capital Hotel

, London
5 star

Rooms: 49

22-24 Basil Street - London - England - SW3 1AT - United Kingdom Hotel Website | | 44 02075895171
176 Traveller

Reviews - The Capital Hotel

2/10
Dire !
Submitted by: Clive in 31/08/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
For a hotel with pretentions, The Capital failed singularly to live up to my expectations. Having paid extra for a so-called Deluxe Room ("The room is normally charged at £325 per night exclusive of VAT and breakfast"), I was disappointed by the size & decor of the room.
You may also care to note that "The Capital is not a 5 star hotel, (it is) actually classified as a 5 Red Star Townhouse Hotel".
The bar was horribly full of cigarette & cigar smoke, despite the fact that they say the bar
"ventilation system was fitted two years ago."
My room service breakfast did not arrive at 06:45 as requested (I had an early flight to catch). On ringing room service the phone was eventually answered & put straight back down without any conversation. I rang the duty manager & explained the situation, & he rang me back to say my breakfast (just toast, coffee & ornge juice - nothing complicated) was on it's way. That was at 07:10. Nothing had arrived by 08:15 when I checked out. I had even been charged on my bill for breakfast !! This was deleted upon my querying the charge.
Overall, a very poor experience - never to be repeated. By the way, the comments in quotation marks above came direct from The Capital's General manager in response to my complaints to them.

Top Local Tips for London

The Captial restaurant Fabulous food with an outstanding wine cellar...simply the best! Go and try it out...

Le Metro The hotel's owner also owns Le Metro, a restaurant just steps from the hotel. My son and I ate here for dinner one night and loved it. It's underground with an intimate, lively, casual atmosphere. Food and drinks very tasty and service was super.

Best Museum Don't miss the Cabinet War Rooms and Churchill Museum -- and plan to spend at least 3-4 hours there, it is fantastic and great for adults or kids (lots of hands-on active displays).

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Other names for The Capital Hotel

  • capital hotel london
  • Address: 22-24 Basil Street - London - England - SW3 1AT - United Kingdom
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"Dire !" - Clive

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