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WOW i travel alot bit hotel its AWFUL
1. bed bugs were in the bed! i showed the staff dead bugs under the sheets..they said sorry and LEFT ME as it was too late at night do anything! i dont call 9pm LATE!
2. windows cracked...doors dont lock.
3. rooms stinks of MOTH BALLS
4. breakfast...i dont call a toast and tea and jam a breakfast you charge £7.00
5. staff all people who cant english!
6. hotel tacky bathroom tiles broken, wont flush, and bath filthy
WORST HOTEL IN ENGLAND PLEASE AVOID!!!
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It was very hot in our room and all the korridors, like a sauna! Suprise with the renovations, boring view because of the renovations! The elevators was broken, lucky we lived on the second floor!
Othervise the room was nice, the staff was friendly and helpful!
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This hotel looked amazing as it is set in a fab location, but this is as far as it goes.
We booked this hotel for a valentineâs weekend away, only to find that the hotel's policy on admission varied from person to person especially management.
This review comes in three parts- 1 price, 2 room 3 customer service.
Price: The quoted price of this hotel on the website was £75 for 2 people for one night. There was no mention on their website or in the bookings site that they would need a deposit. Also as I have spent evenings due to work in many hotels in the past this one is the least value for money. The price they quote if you donât book in advance can soar to over £250 for one night. If you are looking for value for money and a lovely night, you are better off booking the travel lodge or buying a tent and pitching it in Hyde Park.
Room: I booked for a double room and received a small double squashed into a single room that smelt musty, as if damp had set in. The bed was not comfortable as youâd expect, springs were spiked and meant that there was not a comfortable to be had. The heat in the room was not sufficient for the British weather. The heater was fixed behind the bed head board and hence no heat in the room, the advertised room stated radio and TV however due the lack of reception in the room we could not even watch TV or listen to the radio we had to resort to using a mobile phone to listen to radio. The stated âmini barâ was a kettle and 3 tea bags; it worked out better value to just go to the small convenience store 2 min down the road to get a box of tea bags and milk.
The en-suite bathroom was what you would expect in a cheap hotel in the middle of a 3rd world country tiles were broken and the shower pumped sparse amounts of mildly warm water, a lime scaled filled shower hose and a cracked shower plate. After spending nearly £100 on a room for the night I expected more than a shack in the midst of London; although this is what I got, broken tiles on the floor, not only that the tiles begun to actually come off!!- if you are looking for a decent room in London I would never recommend this hotel even for one night.
Customer Service: The customer service begun with a friendly and smart face however as the check in procedure continued the service transpired that they did not even know what the actual hotel policy was/is. My guest arrived early and was not let into the room and was not even told about the following: guest are to pre pay £20 for a deposit on the room â which is understandable, however the guests are told to pre pay via credit card, some were offered the option of £20 by cash, this meant that my guest had to wait 2 hours to even enter the room. The staff were accommodating at the end of our stay as they were able to have a luggage facility which enabled us to travel around London,
This Hotel is Poor and not even worth a glance, If you want a decent nightâs sleep in a comfortable bed and relaxing place to stay I would advise to find an alternative to this grimy and sullied hotel.
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The location is obviously great, the hotel building itself and the lobby look great, but what a surprise when you get to the room! I've had better cheap motels! Ugly...Crack on the ceiling, old curtains and carpet, a randomly attached wooden plank, covered in Formica, on the bedroom wall??!! The smell...a mix of moth balls and musty... To end on a positive note, the staff is competent and friendly.
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Someone helped themselves into my room and slashed open my locked suitcase and stole some of my stuff. Police are involved but it all points to an inside job altough I cannot prove this. Staff were very uncoperative and unhelpfull. Worst hotel experience ever.
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Booked this hotel because of excellent reviews! Never stayed anywhere as awful as this. Reviews said recently refurbished. When? Our room was in desperate need of decorating. Curtains were dirty. Bathroom so small you have to squeeze against the wall & shut the door to get to the bath. Wash basin at the side of the bed. Don't expect 5 star for £75 a night but thought at least it would be clean & comfortable.
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