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A very well located hotel as I had business at the British Museum just 2 blocks away. When I made my reservation over the phone from Canada, I asked that an email confirmation be sent and provided the email. Nothing heard for over a day. I emailed requesting confirmation and received it. My room is small and tidy. The room is on the ground floor at the back, so relatively quiet. But the views out the windows are bad; one window opens into a small closed-in space with nothing but pigeon droppings. The room is over the kitchen area, I am told. There is a constant sound of a door, cupboard being slammed. It starts at 6:30 in the morning and while I am out most of the day, it is still heard until well into the evening. The noise sounds very loud and very close. When brought to the attention of the desk staff, nothing but surprise and concern on their faces, but the noise remains. It may be something that has to be. Yet surely something can be done to eliminate it permanently. That this has not been done to date, and I can only imagine it has been going on for as long at the Academy has been open, suggests a certain disdain for their clients. Another oddity that is significant of a perspective is with the bottle of spring water that is left in the room. It doesn't actually say that it is complementary. What it does say is that it (the bottle) belongs to the Academy and will cost you 15 pounds if you take it. Welcome to Bloombury! Breakfast is way, way overpriced, no matter how good it is. Just around the corner of Gower and Store Street is a wonderful cafe, Cafe Deco which serves up a wonderful full English breakfast with tea, toast, a large sausage, 2 good pieces of bacon, an egg and beans, for 4 pounds 20. Compare that to the Academy's offering of essentially the same at 16 pounds 50. Wireless internet is available but at an outrageous price of 12 pounds for a continuous 24 hour period. Or, if you like, 6 pounds 50 for 60 minutes of use time. While internet cafes can be found in the area, they are not numerous, but only cost 1 pound per hour. It seems that everything at this hotel is expensive, as if people are to believe that the more expensive it is, the better it is. Well, the location wins hands down and my room was clean, but the rest, well you decide how much you think its worth.
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Sometimes the joke stops being funny. So it is with the Academy. Where should I start? This is a five story hotel with no elevator. Many of the rooms are on Gower Road, a very busy street that includes a hospital, so sirens are common. I actually had to repeat myself while asking for a quieter room, because the man at the desk could not hear my request over a truck rumbling by. It would have been funny on television. Not in real life.
As for the room itself, the curtains were unusually thin, so the room could not be darkened. Once flushed, the toilet would not stop filling... I gave up hope after ten minutes, and called the desk. When someone arrived to investigate, the toilet was still filling loudly, like a faucet running. I was told this was normal and it would eventually stop. Sure enough, soon after he left (nearly half an hour after the flush) the toilet stopped filling.
While every room has Internet, mine did not work, even after an hour wasted with the staff. While the staff was very courteous, it was notable they never apologized for the problems.
I travel for business constantly, so I stay in many hotels. The Academy was far below the standards of many less expensive places. I would say the Academy is easily the most expensive cheap hotel in which I have ever stayed.
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