Strand Palace Hotel

, London, United Kingdom
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Strand Palace Hotel

, London
3 star

Rooms: 783

372 Strand - London - England - WC2R OJJ - United Kingdom Hotel Website | | 20 7836 8080
2348 Traveller

Reviews - Strand Palace Hotel

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Overnight theatre stay
Submitted by: Norman in 19/02/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Special Interest/Event
We chose the hotel due to its close location to the theatre. We had Club room 233 which was clean and adequate however one side of the double bed was against the wall, which for some guests could be a problem. The cost of room £115 which included a choice of full English or Continental breakfast was good value for money. We found our stay enjoyable and would use again at a later date.
Terrible service
Submitted by: Louise in 18/07/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
I booked into this hotel for 1 night. The reception staff said I hadn't got a booking despite having a print out of my booking. I was charged twice for the room. I tried several times to contact the hotel directly but was ignored. This is the worst hotel I have stayed in London. Would not recommend it to anyone
Great location
Submitted by: Karen in 07/05/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Weekend Breaker
I stayed in the hotel because it was a great location for my visit to London. Excellent for theatre land and Covent Garden and lots of old proper English pubs close by. Nothing was too far away. Rooms were small and very hot even for January they were too warm, ok if you're very old and need the heat. Breakfast was ok, staff I spoke to seemed friendly enough, just wish when you are in the heart of London there were more English staff who understand you. I enjoyed my stay at the strand and have now booked up again for June.
Fairly Poor all round
Submitted by: Jacko in 03/03/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Culture Vulture
Sometimes its easy to accept one or two little things which aren't quite right in a hotel, but this was awful.Rooms were shabby and always hot with stale air. Bed rolled us together in the middle, and was obviously the cheapest of cheap. Breakfast.. well what can I say, the Continental style available was ok , but full English breakfast ?? My dog wouldn't have eaten it, eggs burned on the bottom and raw at the top, sausages and bacon which were all very low grade stuff, and not even toast which wasn't soggy to compensate.

All little points you may think, but we have stayed in many hotels within 2-3 miles of this one, and I would definitely pay the extra £15-£20 per head anyday not to have to go back there , even though it is in a great location.
Enjoyed it immensely!
Submitted by: Mary in 17/07/06
  • Age Group: 60 +
  • From: United States
  • Traveller type: Budget Traveller
I stayed here for a week in a single room with a large bath. The head man in the hotel brasserie could not have been better (they had a weekly-changed, discounted pre-/post theater menu with sticky pudding on it which was great), the hotel concierge was super, both folks in the Mask Bar were wonderfully helpful and nice, and the breakfasts were exactly what one paid for: you want the full English breakfast, then pay for it. My room was clean and comfortable despite the lack of airconditioning, and I will stay there again. Fine location just across the street from Simpson's on the Strand and the Savoy and right in front of Covent Garden's shops and carrying-on. I was there when the yobs were celebrating England's first World Cup win and felt safe inside the hotel. Highly recommended.
Poor service
Submitted by: David in 25/04/06
  • Age Group: 51 - 60
  • From: Singapore
  • Traveller type:
I have just returned from a business trip to London. I was booked into the Strand Palace Hotel. I can honestly say that it is the worst hotel I have ever stayed in, and I have travelled extensively world wide.

Front of the house staff are rude, uncaring and have little understanding of the client or how to deal with that person. In fact they do the hotel a disservice with their arrogance and dismissive attitude.

The rooms are small, stuffy of poor quality and not good value for money.

Location of the hotel is good, close to all the places typical visitors to London want to see, but given all of the other factors the Strand Palace Hotel is, in my opinion, a place to avoid.
Great Location at a Great Price!
Submitted by: Sam in 20/01/06
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Weekend Breaker
This is within walking distance of so much! Right around the corner is Covent Garden, down the street is Picaddilly Circus and Leicester Square, not to mention you're right on the Strand which is pretty much where most of the plays and musicals in London are held! And unlike other parts of London, the Strand is filled with loads of restaurants and shops (check the little off roads for good, little-known, not as touristy places!) and, for those wanting to keep in contact with friend, internet cafes! And for all this, the price is really fantastic.
A superb hotel in the very heart of London
Submitted by: Charles in 12/12/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Family Traveller
Before booking our recent Theatre break we deliberated long and hard as to which hotel to use as several choices were available and we were drawn to the Strand Palace because of its superb location for theatre land and the major sites of central London. However on reading the various reviews on this Hotel we were almost dissuaded by some of the awful comments which were made about the accommodation and staff attitude.
We needn't have worried. The Hotel is fabulous and its position in London was perfect and the staff was brilliant. We were in a double non smoking room on 7th floor at the front which was just like the one on the website and was faultless
We will CERTAINLY use this hotel again when next in town.
Do NOT stay here! Not even if it's free.
Submitted by: Matt in 09/11/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
I stayed here in summer 2004 while working in London. I have stayed in a number of hotels in and around London, but the Strand Palace is by far the worst. Agree completely with Scottish Tourist about the tattiness of the place, and the misleading representation on the website. My room was very dark, dingy and dirty and has the dubious honour of being the first place I've had cockroaches in the room! That's right, cockroaches. I think that should sum it up for you. Avoid like the plague, which probably lives there too.
Would definitely NOT recommend
Submitted by: Scottish Tourist in 03/10/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
We booked via the internet to stay at Strand Palace on a Saturday night and were very glad we were not staying longer. The hotel is in a very bad state of repair with worn carpets and poor decoration, especially in the lobby areas. We were first given a 5th floor room but complained as the room was dirty and the bed linen soiled plus it was very small and it was also in the smoking part of the hotel and it reeked of cigarette smoke - very unpleasant. We were moved to a room on the first floor which was also very unpleasant - exceptionally small, the bed linen was horrible as were the curtains, the bathroom was dirty and in bad state of repair plus the window would not lock and the room was stiflingly hot - we had to ask for an electric fan - in October!! Also the continental breakfast the next morning was very poor. The hotel website is unrepresentative of the actual hotel, especially the accommodation photographs and is extremely misleading so I have posted this review so others are not misled as we were. Plus point is good location but there is no way its 3 star accommodation and there is no way I'd recommend to others.

Historical Traveller Reviews of Strand Palace Hotel

Ok, But Hardly a Palace

from SGaskins
After an overnight flight, I requested an early (11am) check-in and was refused. Don't expect 4 star treatment at this hotel, which I guess is just a 3 star anyway. When I finally was allowed to check in, I was put into a room with no heat. The building engineer was sent up and told me he could bring a portable heater up. I requested another room instead, and was accommodated.The location of this hotel is excellent, but I can't understand why this property does not pay more attention to detail. A coat of paint on the many scuff marks in the hallways and room walls would help. The staff seems to just "go through the motions." The concierge doesn't actually work for the hotel, but is outsourced.I suppose I'd stay here again, but at least I'd know what to expect next time.

Worked for Me!

from WrldTrvlr08
Well, I reviewed all the reviews here before I made my trip to London to stay at the Strand Palace Hotel and I must say was very tentative.
But, once I got there, checked in, and made my way to the room, I was put at ease. I'd say this hotel is above average for the price. I had a single room (single bed, small desk with chair, decent size bathroom) and it certainly was the size of a shoebox, however, I found the room to be clean and acceptable for my purposes of simply having a good, safe, clean room in a GREAT location. The bed was OK, not great, but decent enough for me to get a good night sleep in. For ventilation, I simply opened the window. Be sure to crack your window when you take a shower or else your entire room will steam up! (I said the room was small!).

The hotel was easy to get to from the airport. I took the tube using the Piccadilly line from Heathrow directly to the Covent Garden stop (about a 45-50 min. trip). From there it was a 5 min. walk to the hotel.

For the price (I paid $95US a night), I'd say the hotel is outstanding.
For those that want luxury features, you might want to consider elsewhere (the Savoy is right across the street). But, for those who want decent accommodation to have a reasonable place to sleep and park your stuff AND be in an outstanding location (Trafalgar Square, Piccadilly Circus, Leicester Square, Covent Garden ALL within walking distance) this is the place. Check in was easy and friendly (I asked for a double bed but they said they were all out...however, that was OK with me). Concierge was helpful. A couple of late-night bars in the hotel. Free continental breakfast was decent, not great, but, hey, free is free. Walking down the hallways didn't give me any "dirty" or "ugly" impressions...just seemed like a decent Ramada Inn or something comparable.

If price and location are your top priorities, this is your hotel. I would go there again.

Shady little Dump

from RobynPringTravel
I have been to London many times and travel very frequently. Granted I generally choose top of the line hotels, but when I found myself going to London alone last January, I figured save some cash on the hotel and take a side trip to Amsterdam. What a mistake. My room was literally a shoebox. Stained ceilings, freezing cold, and pretty smelly. When I checked in at 7am they said a regular room would not be ready until 6pm and after my 6 hour flight, I needed a rest. They offered me a room right away on the smoking level but forgot to tell me that the cigar chain smoking king lived in the walls. When I walked through the ugly swinging door into the corridor I nearly died then and there from the thick cigar smoke that seemed to linger in the hallway no matter what time it was. The room service sucked, the lobby was packed with tourist groups and the phone rates were BRUTAL in comparisson to most hotels.
Granted, its proximity to Covent Garden was great, but other than that, this hotel sucked and you'll find me back at the Ritz on my next visit.

Not so bad really

from A TripAdvisor Member
November 7, 2003-just returned from first visit to London and stayed at the Strand Palace Hotel. Read some of the bad reviews here after I had booked and was somewhat nervous until I got there. Wanted to put up my review right away. It really isn't that bad. Was on the 7th floor. Yes, there are lots of doors in the hallways, but they are fire doors for your safety. Can't gripe about that. Was in a room with 2 single beds.
Was about 20 by 20 with a bathroom, which was bright and roomy. Sure the hallways are a tad beat up, but they have tons of people through there banging their luggage against the walls. The room got stuffy, even in November, but 1 of the two windows opened and it was fine. The continental breakfast was ok-lots of juice, croissants, other rolls, sliced meats and cheeses and fresh fruits. Everything was fresh and plentiful. It was enough to hold you until lunch. You could get the full breakfast-but when you are sightseeing it isn't helpful to stuff your face. The lobby does get crowded with tour groups, but was never uncomfortable. Room had hairdryer, desk, tv with alarm clock, lots of space to put clothes. It's a discount hotel folks-not the Ritz. If you are going to London to see London, it's great! So close to everything.
Tube stops nearby make easy access to the sites. There are drug stores nearby, as well as many ATMs. Just remember-you get what you pay for.
If you want luxury, pay for it. If you are happy with clean, comfortable and convenient this is a good place to stay. Keep in mind, some folks are never happy so take these reviews lightly. I went expecting the worst-and was not displeased at all. Well, I couldn't get the stupid telephone to work even with repeated calls to the operator.
The pay phones in the lobby work great and they are cheaper. There are also tons of places to eat around the hotel from cheap to quite expensive. We ate in the hotel for 1 meal and it was good-buffet style and the food was plentiful and hot. I don't know if I'd eat in the hotel again, but was nice to try once when we just couldn't walk any more. I hope your stay will be as nice as mine was.

Ups and downs

from Riknpat
I returned to the Strand Palace after several years absence (because the rack rates got silly for this standard of hotel) and was generally pleased. As other reviewers have noted, the location is terrific, the best in London. Walk to Covent Garden, St. Paul's, Westminster, Trafalger Square, The National Gallery and the West End. Big hotel with 700 rooms which vary widely in size. Slightly dumpy. But I have always had a good mattresses, clean sheets and the plumbing, while old, has never failed. Smallish elevators get clogged. Ride up, take the stairs down. Tour groups clog the lobby and overwhelm the front desk. Timing is everything. Used to include the best buffet English breakfast but no longer. Continental b'fast decidedly blah. No A/C in regularly priced rooms so avoid in summer heat. If you get a great rate and don't demand more of a hotel than a clean bed and working plumbing and don't spend a lot of time in the room, this is a great choice. Otherwise you might look elsewhere. I'd give it a two really but upgrade to three because of the A1 location. Executive rooms are available but I have never seen one. They cost about 50% more.

Depressing dump !!!

from A TripAdvisor Member
Do yourself a favor and do not stay in this place. It has old depressing dark rooms that make you wish you had stayed somewhere else. Thanks to another review, I stayed in 2HydeParkSquare. Much nicer, brighter and great decoration and location at 20% higher price. Well worth it. Happy trips.

good location, TINY room!!

from Dukesy33
I stayed here for one night on a recent business trip. Location is fantastic, nearby to tube and in a good, safe area. The bedroom (single) was the smallest room I have ever stayed in! It really was tiny, single bed and not much room for anything else. However it was clean and well maintained. I paid approximately £80 and don't really think this hotel is worth the money. A friend had previously stayed in a double room which apparently was an ok size. This is a "basic" hotel, no frills. Staff were helpful and friendly. I don't think I'd stay here again though - there are better value hotels for the same price.

good location, basic hotel

from JayinNY
The excellent location is the main thing this hotel has to offer. The hotel caters mostly to tour groups and tour package users, so don't expect luxury or attentive service. My single room was clean, small and plain, with a recently renovated (and nice) bathroom. Hallways are a bit of a odd rabbit warren of swinging doors, and different passageways. Decent, but not exciting, continental breakfast; room service menu form to order delivery of breakfast to the room in the morning failed to appear after first day. I got a good deal as part of a package, so I was happy, but others might not be. I would not like to stay here in hot weather; there is no air conditioning, and the layout guarantees that air circulation will not be very good.

Dont waste your money

from A TripAdvisor Member
I stayed at the Strand Palace hotel for 1 night and it was 1 night too long, the lobby was busy and crowded there was no personal touches. The rooms are not cheap at this hotel so you expect the room to be of a high quality, my room was very small and soooooooo hot it was horrible!
The staff do not appear to know what they are doing and can be quite rude and unhelpful. We asked for room service for our breakfast and it did not arrive at all, in the end we gave up and went out for breakfast. Being british I must say it was embarrasing to go to our capital city and stay in such a terrible hotel, I dreed to think what foreign travellers think of us after a stay at this horrible place. The location is wonderful. I would not stay at the Strand Palace hotel again even if the room was free, if you are looking for a good hotel in London.......... LOOK ELSEWHERE!!!

spend the extra money and stay away from this hotel

from A TripAdvisor Member
Location is perfect the rooms are not. So small and hot that I dreaded going back to the room everynight. For about 60 yto 80 pds more there is a nice hotel across the street the Savoy spend the extra dough and stay away from this old dump.

Top Local Tips for London

close to subway - charing cross, covent gardens, Leceister Square, Picadilly it is very close to subway - use it, its cheap and covent gardens is a short walk well as Leicester Square - whichis known for it's great night clubs and casinos, from there it is a short walk to Picadilly Circus and Oxford Circus

Planning Do your research and know exactly what you want to see or visit before arriving. Make yourself familiar with an area map small enough to carry in the pocket. Get an underground day ticket if you're visiting several attractions in one day

The Ivy Forget the hype - the Ivy is a comfortable restaurant with a menu of food you (I) really want to try. To get a table try for an early slot. I booked a week before for a post matinee meal at 6.30 - no problem. And the 2 hours we were given was more than enough to finish comfortably.


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  • Address: 372 Strand - London - England - WC2R OJJ - United Kingdom
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