We chose the hotel due to its close location to the theatre. We had Club room 233 which was clean and adequate however one side of the double bed was against the wall, which for some guests could be a problem. The cost of room £115 which included a choice of full English or Continental breakfast was good value for money. We found our stay enjoyable and would use again at a later date.
3 out of 3 readers found this review helpful
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I booked into this hotel for 1 night. The reception staff said I hadn't got a booking despite having a print out of my booking. I was charged twice for the room. I tried several times to contact the hotel directly but was ignored. This is the worst hotel I have stayed in London. Would not recommend it to anyone
18 out of 18 readers found this review helpful
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I stayed in the hotel because it was a great location for my visit to London. Excellent for theatre land and Covent Garden and lots of old proper English pubs close by. Nothing was too far away. Rooms were small and very hot even for January they were too warm, ok if you’re very old and need the heat. Breakfast was ok, staff I spoke to seemed friendly enough, just wish when you are in the heart of London there were more English staff who understand you. I enjoyed my stay at the strand and have now booked up again for June.
23 out of 23 readers found this review helpful
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Sometimes its easy to accept one or two little things which aren't quite right in a hotel, but this was awful.Rooms were shabby and always hot with stale air. Bed rolled us together in the middle, and was obviously the cheapest of cheap. Breakfast.. well what can I say, the Continental style available was ok , but full English breakfast ?? My dog wouldn't have eaten it, eggs burned on the bottom and raw at the top, sausages and bacon which were all very low grade stuff, and not even toast which wasn't soggy to compensate.
All little points you may think, but we have stayed in many hotels within 2-3 miles of this one, and I would definitely pay the extra £15-£20 per head anyday not to have to go back there , even though it is in a great location.
24 out of 24 readers found this review helpful
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I stayed here for a week in a single room with a large bath. The head man in the hotel brasserie could not have been better (they had a weekly-changed, discounted pre-/post theater menu with sticky pudding on it which was great), the hotel concierge was super, both folks in the Mask Bar were wonderfully helpful and nice, and the breakfasts were exactly what one paid for: you want the full English breakfast, then pay for it. My room was clean and comfortable despite the lack of airconditioning, and I will stay there again. Fine location just across the street from Simpson's on the Strand and the Savoy and right in front of Covent Garden's shops and carrying-on. I was there when the yobs were celebrating England's first World Cup win and felt safe inside the hotel. Highly recommended.
30 out of 30 readers found this review helpful
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