Strand Palace Hotel, London, United Kingdom
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Strand Palace Hotel, London
Traveller Reviews
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Official Contact Details - Strand Palace Hotel
- Address: 372 Strand - London - England - WC2R OJJ - United Kingdom
- Phone: 20 7836 8080
- Email:
- URL: http://www.strandpalacehotel.co.uk/
- Official Website:
- Hotel Class:
- Rooms: 783
"We chose the hotel due to its close location to the theatre. We had Club room 233 which was clean..."
"I booked into this hotel for 1 night. The reception staff said I hadn't got a booking despite..."
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Reviews - Strand Palace Hotel
11 reviews
(Showing 1 - 10)
Overnight theatre stay
Submitted by: Norman in 02/19/09
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Special Interest/Event
We chose the hotel due to its close location to the theatre. We had Club room 233 which was clean and adequate however one side of the double bed was against the wall, which for some guests could be a problem. The cost of room £115 which included a choice of full English or Continental breakfast was good value for money. We found our stay enjoyable and would use again at a later date.
Terrible service
Submitted by: Louise in 07/18/07
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Young Couple
I booked into this hotel for 1 night. The reception staff said I hadn't got a booking despite having a print out of my booking. I was charged twice for the room. I tried several times to contact the hotel directly but was ignored. This is the worst hotel I have stayed in London. Would not recommend it to anyone
Great location
Submitted by: Karen in 05/07/07
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Weekend Breaker
I stayed in the hotel because it was a great location for my visit to London. Excellent for theatre land and Covent Garden and lots of old proper English pubs close by. Nothing was too far away. Rooms were small and very hot even for January they were too warm, ok if youre very old and need the heat. Breakfast was ok, staff I spoke to seemed friendly enough, just wish when you are in the heart of London there were more English staff who understand you. I enjoyed my stay at the strand and have now booked up again for June.
Fairly Poor all round
Submitted by: Jacko in 03/03/07
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Culture Vulture
Sometimes its easy to accept one or two little things which aren't quite right in a hotel, but this was awful.Rooms were shabby and always hot with stale air. Bed rolled us together in the middle, and was obviously the cheapest of cheap. Breakfast.. well what can I say, the Continental style available was ok , but full English breakfast ?? My dog wouldn't have eaten it, eggs burned on the bottom and raw at the top, sausages and bacon which were all very low grade stuff, and not even toast which wasn't soggy to compensate.
All little points you may think, but we have stayed in many hotels within 2-3 miles of this one, and I would definitely pay the extra £15-£20 per head anyday not to have to go back there , even though it is in a great location.
Enjoyed it immensely!
Submitted by: Mary in 07/17/06
- Age Group: 60 +
- From: United States
- Traveller type: Budget Traveller
I stayed here for a week in a single room with a large bath. The head man in the hotel brasserie could not have been better (they had a weekly-changed, discounted pre-/post theater menu with sticky pudding on it which was great), the hotel concierge was super, both folks in the Mask Bar were wonderfully helpful and nice, and the breakfasts were exactly what one paid for: you want the full English breakfast, then pay for it. My room was clean and comfortable despite the lack of airconditioning, and I will stay there again. Fine location just across the street from Simpson's on the Strand and the Savoy and right in front of Covent Garden's shops and carrying-on. I was there when the yobs were celebrating England's first World Cup win and felt safe inside the hotel. Highly recommended.
Poor service
Submitted by: David in 04/25/06
- Age Group: 51 - 60
- From: Singapore
- Traveller type:
I have just returned from a business trip to London. I was booked into the Strand Palace Hotel. I can honestly say that it is the worst hotel I have ever stayed in, and I have travelled extensively world wide.
Front of the house staff are rude, uncaring and have little understanding of the client or how to deal with that person. In fact they do the hotel a disservice with their arrogance and dismissive attitude.
The rooms are small, stuffy of poor quality and not good value for money.
Location of the hotel is good, close to all the places typical visitors to London want to see, but given all of the other factors the Strand Palace Hotel is, in my opinion, a place to avoid.
Great Location at a Great Price!
Submitted by: Sam in 01/20/06
- Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Weekend Breaker
This is within walking distance of so much! Right around the corner is Covent Garden, down the street is Picaddilly Circus and Leicester Square, not to mention you're right on the Strand which is pretty much where most of the plays and musicals in London are held! And unlike other parts of London, the Strand is filled with loads of restaurants and shops (check the little off roads for good, little-known, not as touristy places!) and, for those wanting to keep in contact with friend, internet cafes! And for all this, the price is really fantastic.
A superb hotel in the very heart of London
Submitted by: Charles in 12/12/05
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Family Traveller
Before booking our recent Theatre break we deliberated long and hard as to which hotel to use as several choices were available and we were drawn to the Strand Palace because of its superb location for theatre land and the major sites of central London. However on reading the various reviews on this Hotel we were almost dissuaded by some of the awful comments which were made about the accommodation and staff attitude.
We needn't have worried. The Hotel is fabulous and its position in London was perfect and the staff was brilliant. We were in a double non smoking room on 7th floor at the front which was just like the one on the website and was faultless
We will CERTAINLY use this hotel again when next in town.
Do NOT stay here! Not even if it's free.
Submitted by: Matt in 11/09/05
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Business Traveller
I stayed here in summer 2004 while working in London. I have stayed in a number of hotels in and around London, but the Strand Palace is by far the worst. Agree completely with Scottish Tourist about the tattiness of the place, and the misleading representation on the website. My room was very dark, dingy and dirty and has the dubious honour of being the first place I've had cockroaches in the room! That's right, cockroaches. I think that should sum it up for you. Avoid like the plague, which probably lives there too.
Would definitely NOT recommend
Submitted by: Scottish Tourist in 10/03/05
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Young Couple
We booked via the internet to stay at Strand Palace on a Saturday night and were very glad we were not staying longer. The hotel is in a very bad state of repair with worn carpets and poor decoration, especially in the lobby areas. We were first given a 5th floor room but complained as the room was dirty and the bed linen soiled plus it was very small and it was also in the smoking part of the hotel and it reeked of cigarette smoke - very unpleasant. We were moved to a room on the first floor which was also very unpleasant - exceptionally small, the bed linen was horrible as were the curtains, the bathroom was dirty and in bad state of repair plus the window would not lock and the room was stiflingly hot - we had to ask for an electric fan - in October!! Also the continental breakfast the next morning was very poor. The hotel website is unrepresentative of the actual hotel, especially the accommodation photographs and is extremely misleading so I have posted this review so others are not misled as we were. Plus point is good location but there is no way its 3 star accommodation and there is no way I'd recommend to others.
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