St Giles Hotel, London, United Kingdom
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St Giles Hotel, London
Traveller Reviews
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Official Contact Details - St Giles Hotel
- Address: Bedford Avenue - London - England - WC1B 3AS - United Kingdom
- Phone: 0 20 7300 3000
- Email:
- URL: http://www.stgiles.com/
- Official Website:
- Hotel Class:
- Rooms: 655
"I booked this hotel almost a year in advance. i asked for a double room initially. Then two weeks..."
"what some people want for 1 or 2 nights, i don,t know. we got there at 12, 2 hours before booking..."
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Reviews - St Giles Hotel
30 reviews
(Showing 1 - 10)
very dissapointing
Submitted by: Gaynor in 04/30/09
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Weekend Breaker
I booked this hotel almost a year in advance. i asked for a double room initially. Then two weeks before my stay i asked for the room to be upgraded to a deluxe double room. i had an iemail from booking.com to say there were no deluxe rooms available so i phoned the hotel direct. i was told by the 'trainee' that the booking could be upgraded , however as i was changing the booking there would bea £10 per night surcharge!!! when the confirmation email came through i had been booked into a deluxe twin room and not a double as requested. So i had to phone again and get it confirmed thatindeed i was booked into a deluxe double. on arrival the room described as deluxe was poor. You couldnt swing a cat in the bathroom ( i managed to touch all four walls with both hands without moving) The bed you were unable to walk around unless it was creab fashion. During the night there were building works going on around the corner and constant clanging of scaffolding poles being dropped (the windows wwere closed)
On the day we were due to book out at 8.15 we were woken up my someone knocking on the bedroom door. We asked them who it was and the reply was 'Housekeeping'!!! We asked the guy to wait and quickly got clothed to answer the door. he was already trying his key in the door, when we opened the door he said htat he had come to clean the room!!! I phoned down to reception and told them what was happening and they asked if i was due to book out today!?! I said i was but was not due to book out until 11am. At which point the receptionist advised me that i should have put a DO NOT DISTURB sign on the door. AT 8.15AM!!!!! i have stayed in hotels all around the world and i can honestly say that i have never been woken by housekeeping to clean the room at that hour, nor been asked to put a sign on the door to make sure i am not woken at that hour by anyone. Breakfast was also appalling at £9 per person regardless of if you wanted just a tea and toast or a complete breakfast.
great
Submitted by: glyn in 04/02/09
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Weekend Breaker
what some people want for 1 or 2 nights, i don,t know. we got there at 12, 2 hours before booking in. our rooms were ready...2 rooms 2 couples. the bed was comfy, the room had all the facilities that it should have...the shower was great, everywhere was clean. we were in the room. washed and brushed up and out for a show. back to the room for a shower, then out the room for a drink or 8...back to the room for some kip then up...out for breakfast...which was great...then away...service was great, everyone friendly....do some people stay in their rooms all day and go around the room looking for faults.....
Egnore Reviews below!
Submitted by: Laurie in 02/19/09
- Age Group: Under 18
- From: United Kingdom
- Traveller type: Weekend Breaker
We also stayed i the St Giles Hotel and went to see Wicked. It is extremly near the underground, which is great :) The hotel was up to stracth for what you were paying for, a clean bathroom and shower abd clean bedroom with a television and wardrboe with mirrors :) The hotel has an internet service, lifts and a resonable pirced cafe :) Yes, the breakfast was a canteen but this meant you coild have exactly what you wanted they had tea coffee and juice, fresh fruit, rolls, yougart and a fried breakfast I was very pleased the hotel and i dont see what everyones problem was with it ?
Horrible, horrible, horrible!!
Submitted by: susan in 08/28/08
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Family Traveller
Have just stayed with my husband & son at the St. Giles for a night to watch a musical next door. I have stayed in many hotels over the years for business & holidays and apart from one night at a french hotel years ago, this stay at the St. Giles was the worst. Yes we didn't expect too much as it is a reasonably priced hotel in he heart of London, but £130 is still £130.- -charged for a filthy, tiny room with cracks everywhere on the walls, mold, and I could go on and on. DISGUSTING is the only way to describe the room we were put in. Don't be fooled by the pictures on the website or the ok looking reception area.
Dissapointed
Submitted by: Sarah Chigumbura in 08/31/08
- Age Group: 18 - 25
- From: United Kingdom
- Traveller type: Young Couple
I was very dissapointed when me and my partner arrived to our room. It was awful tiny and didn't do it for me. The bed was meant to be a double bed and it might as well have been a single bed. The staff were very unfriendly and unwelcoming. There were trollies left in the hallway. I wouldn't recommend it.
Not as bad as I was led to believe
Submitted by: Joy in 07/11/08
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Business Traveller
Reading some of the scathing reviews I was apprehensive about staying at the St Giles. I stayed for one night. Yes the room was on the small side but had all the amenities. It was spotlessly clean as was the bathroom with no problems at all with hot water supplies. The check in staff were friendly and efficient and the concierge excelled himself in getting a taxi for myself and my colleagues in monsoon rain conditions. Traffic noise in any hotel in central London is going to be an issue but I was on the 2nd floor and didn't find it excessively so. I thought it was excellent value for money. I can only assume that some people have been very unfortunate in their experience but I can honestly say that I had no complains at all.
Tiny
Submitted by: Susan in 06/01/08
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Mature Couple
Stayed at this hotel for a 3 night stay. Room so tiny it was like a prison cell, the bathroom was so small it was almost a cupboard with mould on the grouting in the shower and no ventilation whatsoever.
There was a mini heatwave at the time and the tiny window in the room was totally inadequate, they did however provide a small fan, but the room was so small we could only put it on the floor.
The dining room was like a factory works canteen, with a very limited choice for breakfast and the staff looked scruffy and untidy. I really couldn't recommend this hotel to anyone.
Dirty Hotel-Nightmare Stay
Submitted by: Amy in 02/20/08
- Age Group: 18 - 25
- From: United Kingdom
- Traveller type: Weekend Breaker
Where do I start? My sister & I were sent away for a relaxing weekend & this hotel was hell on earth. We were told we could check in at 2pm, yet when we got there the rude man on reception said we couldn't check in yet & he didn't know when we would be able to, so we were sent away! Now I wish we'd never been able to check it ever, because it went downhill from there. We returned at 8:30pm & were allowed in our room. It was filthy. There was thick mold along the shower grouting, the extractor no longer worked as the dust within it was so thick. There was goodness knows what splattered up the bedroom walls, dead bugs that had been squashed and left. The window was tiny & the room therefore very stuffy and the noise at night was terrible. the following morning we went down to breakfast at 9am. The queue was so long, I have never seen anything like it! There were between 40-50 people in front of us & when we did get to the dining area is was a huge disappointment. Chaos is the best way to describe it. It was like a school canteen in design & staff seemed to be dashing about everywhere trying to keep up with everything. Drinks were all out of machines, so no fresh juice or tea/coffee. Also we had to have squash in a mug because there were no glasses left. Fruit was all tinned and there was no toast or cereal. I could go on for hours, but will leave this review before I get too angry.
No Problem
Submitted by: Joyce in 10/19/07
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Weekend Breaker
Stayed here in March on a 3 night break. No problem at all. Hotel in an excellent location, you cannot find any other at same price, clean room, fresh towels every day. For the time you spend in your room what is the point of paying extra?
Kinda like a prision. Small and Smelly
Submitted by: Timothy James McNeely in 07/24/07
- Age Group: 26 - 30
- From: United States
- Traveller type: Business Traveller
This looks like a prison on the outside. It has small little windows looking out. The rooms are small too. Most of the hotel has an smell to it. The elevators are slow. There is no internet in the rooms. There is wi-fi to be had in the lobby but they charge way to much for it. And speaking of charges...They charge for the gym too. This place is a joke. I would not stay here again and would suggest that you look elsewhere for a room.
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