St Giles Hotel

, London, United Kingdom
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St Giles Hotel

, London
3 star

Rooms: 655

Bedford Avenue - London - England - WC1B 3AS - United Kingdom Hotel Website | | 0 20 7300 3000
1491 Traveller

Reviews - St Giles Hotel

« 1 2 3 »
2/10
very dissapointing
Submitted by: Gaynor in 30/04/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Weekend Breaker
I booked this hotel almost a year in advance. i asked for a double room initially. Then two weeks before my stay i asked for the room to be upgraded to a deluxe double room. i had an iemail from booking.com to say there were no deluxe rooms available so i phoned the hotel direct. i was told by the 'trainee' that the booking could be upgraded , however as i was changing the booking there would bea £10 per night surcharge!!! when the confirmation email came through i had been booked into a deluxe twin room and not a double as requested. So i had to phone again and get it confirmed thatindeed i was booked into a deluxe double. on arrival the room described as deluxe was poor. You couldnt swing a cat in the bathroom ( i managed to touch all four walls with both hands without moving) The bed you were unable to walk around unless it was creab fashion. During the night there were building works going on around the corner and constant clanging of scaffolding poles being dropped (the windows wwere closed)
On the day we were due to book out at 8.15 we were woken up my someone knocking on the bedroom door. We asked them who it was and the reply was 'Housekeeping'!!! We asked the guy to wait and quickly got clothed to answer the door. he was already trying his key in the door, when we opened the door he said htat he had come to clean the room!!! I phoned down to reception and told them what was happening and they asked if i was due to book out today!?! I said i was but was not due to book out until 11am. At which point the receptionist advised me that i should have put a DO NOT DISTURB sign on the door. AT 8.15AM!!!!! i have stayed in hotels all around the world and i can honestly say that i have never been woken by housekeeping to clean the room at that hour, nor been asked to put a sign on the door to make sure i am not woken at that hour by anyone. Breakfast was also appalling at £9 per person regardless of if you wanted just a tea and toast or a complete breakfast.
8/10
great
Submitted by: glyn in 02/04/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Weekend Breaker
what some people want for 1 or 2 nights, i don,t know. we got there at 12, 2 hours before booking in. our rooms were ready...2 rooms 2 couples. the bed was comfy, the room had all the facilities that it should have...the shower was great, everywhere was clean. we were in the room. washed and brushed up and out for a show. back to the room for a shower, then out the room for a drink or 8...back to the room for some kip then up...out for breakfast...which was great...then away...service was great, everyone friendly....do some people stay in their rooms all day and go around the room looking for faults.....
9/10
Egnore Reviews below!
Submitted by: Laurie in 19/02/09
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Weekend Breaker
We also stayed i the St Giles Hotel and went to see Wicked. It is extremly near the underground, which is great :) The hotel was up to stracth for what you were paying for, a clean bathroom and shower abd clean bedroom with a television and wardrboe with mirrors :) The hotel has an internet service, lifts and a resonable pirced cafe :) Yes, the breakfast was a canteen but this meant you coild have exactly what you wanted they had tea coffee and juice, fresh fruit, rolls, yougart and a fried breakfast I was very pleased the hotel and i dont see what everyones problem was with it ?
4/10
Dissapointed
Submitted by: Sarah Chigumbura in 31/08/08
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
I was very dissapointed when me and my partner arrived to our room. It was awful tiny and didn't do it for me. The bed was meant to be a double bed and it might as well have been a single bed. The staff were very unfriendly and unwelcoming. There were trollies left in the hallway. I wouldn't recommend it.
1/10
Horrible, horrible, horrible!!
Submitted by: susan in 28/08/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Have just stayed with my husband & son at the St. Giles for a night to watch a musical next door. I have stayed in many hotels over the years for business & holidays and apart from one night at a french hotel years ago, this stay at the St. Giles was the worst. Yes we didn't expect too much as it is a reasonably priced hotel in he heart of London, but £130 is still £130.- -charged for a filthy, tiny room with cracks everywhere on the walls, mold, and I could go on and on. DISGUSTING is the only way to describe the room we were put in. Don't be fooled by the pictures on the website or the ok looking reception area.
9/10
Not as bad as I was led to believe
Submitted by: Joy in 11/07/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
Reading some of the scathing reviews I was apprehensive about staying at the St Giles. I stayed for one night. Yes the room was on the small side but had all the amenities. It was spotlessly clean as was the bathroom with no problems at all with hot water supplies. The check in staff were friendly and efficient and the concierge excelled himself in getting a taxi for myself and my colleagues in monsoon rain conditions. Traffic noise in any hotel in central London is going to be an issue but I was on the 2nd floor and didn't find it excessively so. I thought it was excellent value for money. I can only assume that some people have been very unfortunate in their experience but I can honestly say that I had no complains at all.
2/10
Tiny
Submitted by: Susan in 01/06/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Stayed at this hotel for a 3 night stay. Room so tiny it was like a prison cell, the bathroom was so small it was almost a cupboard with mould on the grouting in the shower and no ventilation whatsoever.
There was a mini heatwave at the time and the tiny window in the room was totally inadequate, they did however provide a small fan, but the room was so small we could only put it on the floor.
The dining room was like a factory works canteen, with a very limited choice for breakfast and the staff looked scruffy and untidy. I really couldn't recommend this hotel to anyone.
1/10
Dirty Hotel-Nightmare Stay
Submitted by: Amy in 20/02/08
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Where do I start? My sister & I were sent away for a relaxing weekend & this hotel was hell on earth. We were told we could check in at 2pm, yet when we got there the rude man on reception said we couldn't check in yet & he didn't know when we would be able to, so we were sent away! Now I wish we'd never been able to check it ever, because it went downhill from there. We returned at 8:30pm & were allowed in our room. It was filthy. There was thick mold along the shower grouting, the extractor no longer worked as the dust within it was so thick. There was goodness knows what splattered up the bedroom walls, dead bugs that had been squashed and left. The window was tiny & the room therefore very stuffy and the noise at night was terrible. the following morning we went down to breakfast at 9am. The queue was so long, I have never seen anything like it! There were between 40-50 people in front of us & when we did get to the dining area is was a huge disappointment. Chaos is the best way to describe it. It was like a school canteen in design & staff seemed to be dashing about everywhere trying to keep up with everything. Drinks were all out of machines, so no fresh juice or tea/coffee. Also we had to have squash in a mug because there were no glasses left. Fruit was all tinned and there was no toast or cereal. I could go on for hours, but will leave this review before I get too angry.
8/10
No Problem
Submitted by: Joyce in 19/10/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Stayed here in March on a 3 night break. No problem at all. Hotel in an excellent location, you cannot find any other at same price, clean room, fresh towels every day. For the time you spend in your room what is the point of paying extra?
9/10
Highly recommended
Submitted by: Malcolm in 30/07/07
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Retired
Stayed overnight with our coaching party on a theatre break. Very efficient service, excellent staff, very good breakfast. Clean throughout. Would definitely stay again.

Historical Traveller Reviews of St Giles Hotel

Right in the middle

from axltope
Great and convenient location, you can go walking to a lot of interesting places, SOHO, BRITISH MUSEUM, PICADILLY... rooms are big and clean and comfortable with nice people at reception maybe the hotel is too big, more than 600 rooms (and too few lifters)

Wonderful

from A TripAdvisor Member
I thoguht the hotel was wonderful. The location was great, right by the tube station. Alot of people complain about the rooms on here, but what can u expect from a european hotel. I stayed from March 13-20. The view was great at night, but the elevators were really slow. In all it was perfect, and i will stay there again.

Good location, OK rooms, Not So Good staff

from Naupaka
Just came back from London yesterday. The one thing St. Giles has going for it is its very convenient location: It is close to the tube, Oxford St., eateries, grocery store and an internet cafe.

The hotel itself is modern but the rooms were smallish. The staff was pretty indifferent. We ran into a problem one night with the shower, it was either icy cold or scalding hot. I called the front desk a couple of times, they said they would page the manager but he never came. The guy answering the phone actually yelled at me and said I needed to manage the hot and cold water better. The next morning, I tried calling again, and the operator already knew I had a problem with the shower! I asked why the manager didn't come the night before, but she didn't have an answer so she paged him. I had to call the operator every 10 minutes on the 10 minutes until she got the manager to call me back. He finally came and tried to help with the shower, but then lied and said that all their showers were like that. Later that afternoon, a plumber came up to fix the shower and said it was awful and that another room below had the same problem. Finally, they moved us.

I told everyone I talked to about the problem, the guy yelling at me, and the non-responses I was getting. No one ever acknowledged my complaint or apologized. I was appalled that it took them so long to fix it or move us.

The only staff that I found to be service-oriented was the Concierge desk. Those guys jump through hoops to help you find what you want. If only the front desk and management could take lessons from their own Concierge!

lousy hotel

from A TripAdvisor Member
This hotel has extremely small rooms. Not the cleanest of beds and bedding. Hotel staff were indifferent. It would be a 1 star in U.S.
standards. the breakfast is mediocre and gets boring after the first time. There is no air conditioning in most of the rooms. This could be a problem in the summer months. The location is ok but not worth the poor quality of the hotel and the price they charge for a room. I have had better quality for the same or less money.

Perfect Location

from A TripAdvisor Member
I stayed in the hotel for 3 nights in March. We checked in late on the first night, and there was some confusion at reception over our booking (as the receptionist said they gives rooms on a first come first serve basis!) but his supervisor came to assist and it was sorted. Our room was small with not much space, but was clean, and the location made up for everything. The breakfast was really good, it had everything from a fry to cereal to fruit etc. but get down early as there may be a queue.
I would definitely stay in the hotel if visiting London again.

Its all about location

from Lovejoy97
As previous reviewers have stated this hotel is in a great location .You can easlily walk to Soho,Bloomsbury,and Theatreland from here.That said the rooms really are quite small.I would not want to spend any more time,other than sleeping and bathing in them..On the plus side they are very clean and housekeeping does a good job of keeping them that way.My stay of five nights in March 2004 was about all I would want to spend in this hotel.

Not at all bad!

from A TripAdvisor Member
We really enjoyed our stay. The highlights of the St. Giles Hotel were first of all location (excellent, centralized), and then responsiveness of staff and a good hearty breakfast included in our package. The only downside might be rooms on the small side; however they were very clean and otherwise very acceptable.

Our room on the 12 floor (top floor) had a great view through a small window, but we lacked hot water/ water pressure. Also, one day we were awoken by elevator maintenance. But in both cases, the hotel was responsive and offered another room to accommodate us.

We would gladly stay at the St. Giles Hotel in the future!

True to the ratings

from A TripAdvisor Member
This review is a little late since I have just recently discovered tripadvisor.com . It has been a most helpful resource in helping me plan my next trip to London. My last 2 and only trips to London, I stayed at the St. Giles which was reserved by someone else. First time was in 2/2000, the second time in 2/2001 . Both times, the rooms were rather small which I understand is the norm in London. However, it was functional and clean which is really all that matters if you're spending most of your time out seeing the city. In 2001 I think there was some sort of renovation going on so it was noisy at times. I would probably not stay at St. Giles again, simply because there seems to be too many other better options. Plus I want to stay in a nicer hotel (4 or 5 star) for my upcoming trip in June since it's a birthday trip I'm planning for my mother, sister and I.

Loved the St. Giles

from WISCOFan
My wife and I returned on February 16, 2004 from a four night stay at the St. Giles-London. We got a great rate through British Airways and what a deal it was. The hotel was 10 minute walking distance from Covent Garden, Leicester Square, and Piccadilly, and just few minutes further for Trafalgar. We even walked to St. Paul's and to Westminster.
The double room (two single beds) was plenty large enough, and clean.
The concierge was very helpful, though could have been more knowledgeable. Other personnel was also very friendly and helpful.
Breakfast was more than adequate. And if you get to breakfast before 8 am, there should be no queue. I would not hesitate to stay there again or to recommend it.

Great location, Great value

from A TripAdvisor Member
I have stayed at the St. Giles 4 times, and will continue to stay there when visiting London. The hotel is in a great location, and the price is terrific. I have stayed in other hotels before the St. Giles, and for the price nothing compares. Everey spring I double check on other hotels but no-one compares. The rooms are a bit small by American standards, but they are very functional, and clean. The breakfast room is a bit large and busy, but thats ok. I prefer breakfast at Amato's a few short blocks away. Definitely my home away from home when I travel to London.

Top Local Tips for London

be aware During the time we spent in London my wife and i were amazed at the amount of streets and pavements that were dug up or cordoned off due to construction. You really do have to keep alert as to where you are walking. We also thought that the streets around theatreland were very dirty and in some cases quite filthy. Overall we are not very proud of our capital city.

London Underground Use whenever you can. Very short waiting times provide hassle free travel.Plenty of stations ease of use

Getting Around If your not fussy about travelling on the underground (like me) buy a 1 day or 3 day bus pass which will take you all over Central London for £3.50 per day.

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Other names for St Giles Hotel

  • st giles london
  • st giles hotel london
  • st giles hotel
  • london st giles hotel
  • Address: Bedford Avenue - London - England - WC1B 3AS - United Kingdom
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