St Giles Hotel

, London, United Kingdom
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St Giles Hotel

, London
3 star

Rooms: 655

Bedford Avenue - London - England - WC1B 3AS - United Kingdom Hotel Website | | 0 20 7300 3000
1491 Traveller

Reviews - St Giles Hotel

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3/10
Cheap dump
Submitted by: Chris in 23/10/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
This hotel is fine if you are in London to party until 4am each day. If you are there on business and expect to (a) overcome jet lag and (b) rest between 11pm and 2am.... go elsewhere. The lack of room venlitation makes opening the windows mandatory which means you will hear ALL of the street vagrants and drunken fools and skateboarding kids looooong into the night.

The room itself is OK; clean but somewhat stale smelling. Tiny bathroom but adequately functional. The room rates are cheapish for central London which is the only real positive to this tired holdout of 1970s construction.

If you need a quiet, clean hotel in this area, I would go to the Hilton Euston. Much more expensive but I had to move there to get a good nights sleep.
9/10
Great hotel, easy to town and tubes,friendly staff and very clean
Submitted by: Vanessa in 19/10/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
Great hotel would def recomend, very easy to find, easy access to tubes and town. Clean well equipped and friendly staff. Would stay again;)
3/10
No Help when Needed
Submitted by: Phil Banks in 10/10/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Good location but rooms are small and the equipment poor. The community ironing room they provide instead of equiping the room with this facility is a let down.
We reported some problems and a wet carpet in our sitting area caused by a water leek and met with not appologies but hostilities with the staff almost insinuating we had contributed to the problems. I have stayed here a number of times but this will be my last. I could not therefore recommend this hotel. It's fine if you don't have any problems but if you do don't expect any help and don't say you haven't been warned.
6/10
Great Location
Submitted by: RC & SC in 24/07/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Honeymooners
Upon arrival at the hotel, don't expect the friendliest welcome. The front desk reception is not filled with cheer. There was no "Hi" or "Hello. How may I help you?" Customer service was lacking.

The rooms were clean and comfortable, except the bathroom belonged in a motel. The bathroom was small and needed remodeling. The dull-white tiles were chipped, the plug in the sink didn't work, and there is no air conditioning in the room. Either there weren't enough towels or the towels were just too small.

In spite of all of the negatives, the hotel is in a great location. The hotel is close to main London attractions with easy access to transporation such as the tube station (Tottenham Court Road) and train stations (Euston & Kings Cross). Other nearby conveniences for travelers include an internet cafe and convenience stores (Sainsbury and Tesco)which are just across the street.
5/10
Watch your credit card
Submitted by: Gerwyn in 17/04/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Not a bad hotel. Breakfast chaotic, room compact and bijou, but the location made up for that. A few days after my stay I found that two amounts of £184 had been debited from my account instead of one. They still owe me £184 but getting them to admit it is a problem. Soured my stay a little so be careful what you sign!!
1/10
Never again!
Submitted by: Claire in 01/01/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
Broom cupboard sized room, bathroom so tiny you banged your knees and elbows every time you moved, mould everywhere in both bathroom and bedroom, gone off lumpy milk (UHT that's meant to last months!), miserable staff to welcome us, lack of information regards to the hotel (we were staying on the 12th floor but were not advised we had to take the lift to the 11th floor and walk a flight of stairs to get to the 12th floor), the corridor smelt of urine, we were woken at 9am by housekeeping when we were not due to leave until 11am, no toast at breakfast only hard rolls and croissants, bacon sat in its own fats and juices and the coffee took literally a minute to come out of the machine. On a good note, the reception area looks lovely with its clean marble and gold polished to within an inch of it's life.
8/10
Very pleased with the stay
Submitted by: Gregory Juedes in 17/05/05
  • Age Group:
  • From: United States
  • Traveller type: Budget Traveller
The hotel is in a GREAT location and the rate that we received through British Air was very good. The room was clean and quiet and hotel personnel were helpful, though we did not need them that often. Again, the best of the hotel is its location. London has a great tube system, and the closest station is one short block away. We also walked to St. Paul's from the hotel and to Westminster.
4/10
Good location for the price, but that's it
Submitted by: David Hume in 18/05/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Family Traveller
Well situated, and good value if booked on Internet. Can't offer any more positives though. Reception check-in was slow and surly, lifts very slow with long waits, room OK but really cramped, breakfast was a long queue self-service affair with far too few tables for the crowds waiting - maybe midweek its less chaotic. Check out was no slicker or friendlier than check in. Would only go again if running out of options.
8/10
I would definitley stay there again
Submitted by: A Travel Library User in 29/04/05
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Family Traveller
I found St. Giles to be incredibly cheap for a three star accomodation and right in the centre of london, making it convenient for such places as the British Museum, the dominion theatre, many cinemas, oxford street, tube and many others. The room was very clean and although there was constant noise on the street the building was on which we were looking down to it was acceptable. Although there is no actual parking linked with the hotel there is NPC car park. The staff were very corteous and helpful and were always willing to help whatever time of the night. The restaurant although often very busy served very good food and the bar was very cheap providing a very good meal.
7/10
I would stay there again
Submitted by: David Hidderley in 13/04/05
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
I stayed at te St Giles once and it was reasonably good considering I got a reduced online rate of around £70 for the room, not per person. Breakfast was not included and was rather poor/cold. The room was a twin, reasonable with a nice bathroom. They have swimming facilities but I did not take advantage of them. They have no parking but are over an NCP car park which is convenient albeit a little expensive. It is very convenient for the tube, Oxford Street and the Dominion Theatre and I would stay there again as it is clean and the staff courteous.

Historical Traveller Reviews of St Giles Hotel

Right in the middle

from axltope
Great and convenient location, you can go walking to a lot of interesting places, SOHO, BRITISH MUSEUM, PICADILLY... rooms are big and clean and comfortable with nice people at reception maybe the hotel is too big, more than 600 rooms (and too few lifters)

Wonderful

from A TripAdvisor Member
I thoguht the hotel was wonderful. The location was great, right by the tube station. Alot of people complain about the rooms on here, but what can u expect from a european hotel. I stayed from March 13-20. The view was great at night, but the elevators were really slow. In all it was perfect, and i will stay there again.

Good location, OK rooms, Not So Good staff

from Naupaka
Just came back from London yesterday. The one thing St. Giles has going for it is its very convenient location: It is close to the tube, Oxford St., eateries, grocery store and an internet cafe.

The hotel itself is modern but the rooms were smallish. The staff was pretty indifferent. We ran into a problem one night with the shower, it was either icy cold or scalding hot. I called the front desk a couple of times, they said they would page the manager but he never came. The guy answering the phone actually yelled at me and said I needed to manage the hot and cold water better. The next morning, I tried calling again, and the operator already knew I had a problem with the shower! I asked why the manager didn't come the night before, but she didn't have an answer so she paged him. I had to call the operator every 10 minutes on the 10 minutes until she got the manager to call me back. He finally came and tried to help with the shower, but then lied and said that all their showers were like that. Later that afternoon, a plumber came up to fix the shower and said it was awful and that another room below had the same problem. Finally, they moved us.

I told everyone I talked to about the problem, the guy yelling at me, and the non-responses I was getting. No one ever acknowledged my complaint or apologized. I was appalled that it took them so long to fix it or move us.

The only staff that I found to be service-oriented was the Concierge desk. Those guys jump through hoops to help you find what you want. If only the front desk and management could take lessons from their own Concierge!

lousy hotel

from A TripAdvisor Member
This hotel has extremely small rooms. Not the cleanest of beds and bedding. Hotel staff were indifferent. It would be a 1 star in U.S.
standards. the breakfast is mediocre and gets boring after the first time. There is no air conditioning in most of the rooms. This could be a problem in the summer months. The location is ok but not worth the poor quality of the hotel and the price they charge for a room. I have had better quality for the same or less money.

Perfect Location

from A TripAdvisor Member
I stayed in the hotel for 3 nights in March. We checked in late on the first night, and there was some confusion at reception over our booking (as the receptionist said they gives rooms on a first come first serve basis!) but his supervisor came to assist and it was sorted. Our room was small with not much space, but was clean, and the location made up for everything. The breakfast was really good, it had everything from a fry to cereal to fruit etc. but get down early as there may be a queue.
I would definitely stay in the hotel if visiting London again.

Its all about location

from Lovejoy97
As previous reviewers have stated this hotel is in a great location .You can easlily walk to Soho,Bloomsbury,and Theatreland from here.That said the rooms really are quite small.I would not want to spend any more time,other than sleeping and bathing in them..On the plus side they are very clean and housekeeping does a good job of keeping them that way.My stay of five nights in March 2004 was about all I would want to spend in this hotel.

Not at all bad!

from A TripAdvisor Member
We really enjoyed our stay. The highlights of the St. Giles Hotel were first of all location (excellent, centralized), and then responsiveness of staff and a good hearty breakfast included in our package. The only downside might be rooms on the small side; however they were very clean and otherwise very acceptable.

Our room on the 12 floor (top floor) had a great view through a small window, but we lacked hot water/ water pressure. Also, one day we were awoken by elevator maintenance. But in both cases, the hotel was responsive and offered another room to accommodate us.

We would gladly stay at the St. Giles Hotel in the future!

True to the ratings

from A TripAdvisor Member
This review is a little late since I have just recently discovered tripadvisor.com . It has been a most helpful resource in helping me plan my next trip to London. My last 2 and only trips to London, I stayed at the St. Giles which was reserved by someone else. First time was in 2/2000, the second time in 2/2001 . Both times, the rooms were rather small which I understand is the norm in London. However, it was functional and clean which is really all that matters if you're spending most of your time out seeing the city. In 2001 I think there was some sort of renovation going on so it was noisy at times. I would probably not stay at St. Giles again, simply because there seems to be too many other better options. Plus I want to stay in a nicer hotel (4 or 5 star) for my upcoming trip in June since it's a birthday trip I'm planning for my mother, sister and I.

Loved the St. Giles

from WISCOFan
My wife and I returned on February 16, 2004 from a four night stay at the St. Giles-London. We got a great rate through British Airways and what a deal it was. The hotel was 10 minute walking distance from Covent Garden, Leicester Square, and Piccadilly, and just few minutes further for Trafalgar. We even walked to St. Paul's and to Westminster.
The double room (two single beds) was plenty large enough, and clean.
The concierge was very helpful, though could have been more knowledgeable. Other personnel was also very friendly and helpful.
Breakfast was more than adequate. And if you get to breakfast before 8 am, there should be no queue. I would not hesitate to stay there again or to recommend it.

Great location, Great value

from A TripAdvisor Member
I have stayed at the St. Giles 4 times, and will continue to stay there when visiting London. The hotel is in a great location, and the price is terrific. I have stayed in other hotels before the St. Giles, and for the price nothing compares. Everey spring I double check on other hotels but no-one compares. The rooms are a bit small by American standards, but they are very functional, and clean. The breakfast room is a bit large and busy, but thats ok. I prefer breakfast at Amato's a few short blocks away. Definitely my home away from home when I travel to London.

Top Local Tips for London

be aware During the time we spent in London my wife and i were amazed at the amount of streets and pavements that were dug up or cordoned off due to construction. You really do have to keep alert as to where you are walking. We also thought that the streets around theatreland were very dirty and in some cases quite filthy. Overall we are not very proud of our capital city.

London Underground Use whenever you can. Very short waiting times provide hassle free travel.Plenty of stations ease of use

Getting Around If your not fussy about travelling on the underground (like me) buy a 1 day or 3 day bus pass which will take you all over Central London for £3.50 per day.

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Other names for St Giles Hotel

  • st giles london
  • st giles hotel london
  • st giles hotel
  • london st giles hotel
  • Address: Bedford Avenue - London - England - WC1B 3AS - United Kingdom
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