St Giles Hotel

, London, United Kingdom
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St Giles Hotel

, London
3 star

Rooms: 655

Bedford Avenue - London - England - WC1B 3AS - United Kingdom Hotel Website | | 0 20 7300 3000
1491 Traveller

Reviews - St Giles Hotel

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Pathetic Service and Dirty Old Fashioned Room
Submitted by: Gale in 30/07/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
We arrived at just after 13:00 on 27/07/07 and tried to check in noting that other guests were checking in and being given their room keys. We checked in to be told that our room was not yet available, bearing in mind my booking had been made in Feb 2007 with Travelcare. We were told to try after 14.00, which we did 13:30 (guests still getting keys) to be told that there was only 1 room available on the 12th Floor and the lift only went to the 11th!!! We declined this room and asked for a room lower down, we were then again told to come back after 14:00 and a room lower down would be available. Back we came at 15:00hrs to be offered the 12th floor again, we escalated this to the service manager and after some time and a suggestion by us 'cant you put someone else in the room on the 12th floor and give theirs to us!!!!? Eventually we got a room o the 7th Room 727!!!!!! A small twin room with a tiny ancient old-fashioned bathroom and tiny shower!! I'm only 4 10 so anyone bigger I have no idea how they would manage!! The carpet was badly soiled and to be honest the room smelt like someone had urinated in it!!! It was 15:30 we had dinner booked at 17:00 and onto the theatre no time or energy to complain.. We returned to our room in the evening to see that the builders right outside our room and on our level were still working on refurbishing the hotels conference rooms, this went on all night builders playing music and scaffolding banging... We had to have the window open because the room was so stuffy/hot and smelly.... In the morning the old-fashioned leisure centre type of hair dryer in the bathroom didn't work which I reported to House Keeping they had to bring a hair dryer up..

The deal was to include breakfast, out check in hard said European Breakfast? To be honest we couldn't even face going for this after the problems and major disappointment with the condition of the room, we had no desire to eat in this hotel... We went to Marks and Spencers...

I hope you take this complaint seriously and really feel like we have been treated very poorly by your hotel staff and would appreciate some feed back.
Kinda like a prision. Small and Smelly
Submitted by: Timothy James McNeely in 24/07/07
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Business Traveller
This looks like a prison on the outside. It has small little windows looking out. The rooms are small too. Most of the hotel has an smell to it. The elevators are slow. There is no internet in the rooms. There is wi-fi to be had in the lobby but they charge way to much for it. And speaking of charges...They charge for the gym too. This place is a joke. I would not stay here again and would suggest that you look elsewhere for a room.
Poor service
Submitted by: Lydia Dawson in 07/05/07
  • Age Group: 31 - 40
  • From: Australia
  • Traveller type: Family Traveller
My husband and I had booked 3 nights, two on arrival in london and one more on return from a short trip. Other than rude staff and a room that smelt damp the first two nights were uneventfull.Before departing for our short trip we made sure the booking for the third night was still current and paid for. On returning from our short trip we were delayed crossing the English channel due to bad weather and did not arrive back in London till late only to find St Giles staff had rebooked our paid room to someone else even though we had paid for the room in advance.Another gentleman walked in just after us to find the same had happened to him. After some deliberation st Giles staff aranged for alternative accomadation at 5 star Royal Garden Kensington wich was a great hotel. They also had to pay our cab fare there and I asked for another 20 pounds cash to get us back to liverpool station the next day. Although they fixed the problem that was created by them, the last thing you want after a busy/long day traveling is to be informed your greedy hotel has given your already paid for room to someone else to boost profits.
Good location, but thats where the good ends!!!!!!!!
Submitted by: A Travel Library User in 21/04/07
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
Me and my boyfriend were staying at the St Giles hotel in London for 3 nights, we were looking for a fairly cheap but nice hotel to stay in. the hotel was in a great location, very near to a central tube station and close to the shops, whoever there is no more pluses to the hotel. I knew from reading ratings on the hotel before we booked it was noisy but we didn't plan to be in much and noise is something that doesn't usually bother us, however noise like this does. The road outside was always busy, both day and night, I could deal with that, but the builders working from early in the morning till late night was very annoying, you can shut the window and roast from the heat in the room (no air-condition) but you can still hear the builders shout, clatter things around, and even worse drill like they are in the same room as you. Also, the fact that we were in a room on the 7th floor caused a problem as the builders can look in your room through the window at you when you are getting ready! There is no air-conditioning in the room so opening the window is the only way to get some fresh air, the rooms are very small so heat up quickly, the windows barely open, and once you've gotten them open its very hard to get them shut again!! The room and bed were very small but clean, the shower had a hole on the wall where the shower head was, which was not very nice to look at knowing that what you left at home was a million time better!!! We also had problems in the morning with the shower as it only cold water! Overall, I wasn't impressed with the hotel, as a young couple on our first holiday together, we didn't expect much, and this hotel didn't reach our small expectations.
Great Value!!!!
Submitted by: Joyce in 21/04/07
  • Age Group: 51 - 60
  • From:
  • Traveller type: Mature Couple
No problems at all with this hotel, room was clean, not too small, and modern, bathroom was ok and towels were changes every day of our stay - 3 days. Location was superb, couldn't ask for better, will be without a doubt staying here again.
Small old and tired rooms
Submitted by: Janet in 11/03/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Luxury Traveller
The location is fantastic, the reception hall was very nice, but it was down hill from there. The price paid for the room for two adults two nights B&B was almost £300.00.We were on the 8th floor, the corridors were grubby and the carpets stained. Don't take your cat, there is no room to swing it! The bed was small and on castors so if you sat up to read it moved away from the wall it was not very comfortable. The room had a musty smell, no air conditioning, and the window opened about 6 inches, the window was long and narrow with only venetion blinds which did nothing towards keeping the light out, the street was very noisy too. The bathroom was tiny and the water stayed in the sink for ages after cleaning your teeth etc(not nice) cold showers both mornings and no extractor fan all fixtures were old, the cleaning staff were knocking on the door at was very noisy and you could here everything your neighbours said and did, everything! We were told the water problem was due to the amount of people showering at the same time, and our room was one of the better ones! Oh dear. The only good thing was the towels although small were very clean. I will not be staying here again. The Hotel has 300 rooms to many.
Great stay
Submitted by: Lottie in 26/02/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
I stayed here with my son who has special needs, I found the staff to be courteous and helpful, they were kind and patient with my son. The room was perfectly acceptable, no teaspoons for tea though. Breakfast was great, my son loved being served by a chef in whites! This was my second stay and I will definitely recommend to my friends and stay again!!
Submitted by: Patricia in 23/02/07
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
Although a good location - the fact that I came back home with scabies following my stay at the St. Giles spoiled what should have been a lovely break. The first room we were put in absolutely stank of cigarette smoke (to be fair, they did change the room at my request), but the second room was very noisy and we had little sleep. It has taken me 2 months to stop itching and I have had to completely disinfect my home and throw out all my bedding. The breakfasts were like a rugby scrum - fighting for tables (with people standing to eat).
Just ok
Submitted by: Margaret in 18/02/07
  • Age Group: 26 - 30
  • From: Ireland
  • Traveller type: Young Couple
Room was small, Bathroom tiny. The house cleaning staff start too early in the morning, about half 8, with the hoover. Staff were nice and helpful.
Good Three Star Hotel
Submitted by: Gary in 27/11/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
Nothing wrong with this hotel....for the price you are paying! Previous reviewers seem to want 5 start luxury for 3 star prices. Room was indeed small, but it was clean & tidy & bathroom was reasonable size. Buffet breakfast was edible & the staff I spoke to were friendly. Location is fantastic - if you are out for the evening/night in London then this place is perfect.

Historical Traveller Reviews of St Giles Hotel

Right in the middle

from axltope
Great and convenient location, you can go walking to a lot of interesting places, SOHO, BRITISH MUSEUM, PICADILLY... rooms are big and clean and comfortable with nice people at reception maybe the hotel is too big, more than 600 rooms (and too few lifters)


from A TripAdvisor Member
I thoguht the hotel was wonderful. The location was great, right by the tube station. Alot of people complain about the rooms on here, but what can u expect from a european hotel. I stayed from March 13-20. The view was great at night, but the elevators were really slow. In all it was perfect, and i will stay there again.

Good location, OK rooms, Not So Good staff

from Naupaka
Just came back from London yesterday. The one thing St. Giles has going for it is its very convenient location: It is close to the tube, Oxford St., eateries, grocery store and an internet cafe.

The hotel itself is modern but the rooms were smallish. The staff was pretty indifferent. We ran into a problem one night with the shower, it was either icy cold or scalding hot. I called the front desk a couple of times, they said they would page the manager but he never came. The guy answering the phone actually yelled at me and said I needed to manage the hot and cold water better. The next morning, I tried calling again, and the operator already knew I had a problem with the shower! I asked why the manager didn't come the night before, but she didn't have an answer so she paged him. I had to call the operator every 10 minutes on the 10 minutes until she got the manager to call me back. He finally came and tried to help with the shower, but then lied and said that all their showers were like that. Later that afternoon, a plumber came up to fix the shower and said it was awful and that another room below had the same problem. Finally, they moved us.

I told everyone I talked to about the problem, the guy yelling at me, and the non-responses I was getting. No one ever acknowledged my complaint or apologized. I was appalled that it took them so long to fix it or move us.

The only staff that I found to be service-oriented was the Concierge desk. Those guys jump through hoops to help you find what you want. If only the front desk and management could take lessons from their own Concierge!

lousy hotel

from A TripAdvisor Member
This hotel has extremely small rooms. Not the cleanest of beds and bedding. Hotel staff were indifferent. It would be a 1 star in U.S.
standards. the breakfast is mediocre and gets boring after the first time. There is no air conditioning in most of the rooms. This could be a problem in the summer months. The location is ok but not worth the poor quality of the hotel and the price they charge for a room. I have had better quality for the same or less money.

Perfect Location

from A TripAdvisor Member
I stayed in the hotel for 3 nights in March. We checked in late on the first night, and there was some confusion at reception over our booking (as the receptionist said they gives rooms on a first come first serve basis!) but his supervisor came to assist and it was sorted. Our room was small with not much space, but was clean, and the location made up for everything. The breakfast was really good, it had everything from a fry to cereal to fruit etc. but get down early as there may be a queue.
I would definitely stay in the hotel if visiting London again.

Its all about location

from Lovejoy97
As previous reviewers have stated this hotel is in a great location .You can easlily walk to Soho,Bloomsbury,and Theatreland from here.That said the rooms really are quite small.I would not want to spend any more time,other than sleeping and bathing in them..On the plus side they are very clean and housekeeping does a good job of keeping them that way.My stay of five nights in March 2004 was about all I would want to spend in this hotel.

Not at all bad!

from A TripAdvisor Member
We really enjoyed our stay. The highlights of the St. Giles Hotel were first of all location (excellent, centralized), and then responsiveness of staff and a good hearty breakfast included in our package. The only downside might be rooms on the small side; however they were very clean and otherwise very acceptable.

Our room on the 12 floor (top floor) had a great view through a small window, but we lacked hot water/ water pressure. Also, one day we were awoken by elevator maintenance. But in both cases, the hotel was responsive and offered another room to accommodate us.

We would gladly stay at the St. Giles Hotel in the future!

True to the ratings

from A TripAdvisor Member
This review is a little late since I have just recently discovered . It has been a most helpful resource in helping me plan my next trip to London. My last 2 and only trips to London, I stayed at the St. Giles which was reserved by someone else. First time was in 2/2000, the second time in 2/2001 . Both times, the rooms were rather small which I understand is the norm in London. However, it was functional and clean which is really all that matters if you're spending most of your time out seeing the city. In 2001 I think there was some sort of renovation going on so it was noisy at times. I would probably not stay at St. Giles again, simply because there seems to be too many other better options. Plus I want to stay in a nicer hotel (4 or 5 star) for my upcoming trip in June since it's a birthday trip I'm planning for my mother, sister and I.

Loved the St. Giles

from WISCOFan
My wife and I returned on February 16, 2004 from a four night stay at the St. Giles-London. We got a great rate through British Airways and what a deal it was. The hotel was 10 minute walking distance from Covent Garden, Leicester Square, and Piccadilly, and just few minutes further for Trafalgar. We even walked to St. Paul's and to Westminster.
The double room (two single beds) was plenty large enough, and clean.
The concierge was very helpful, though could have been more knowledgeable. Other personnel was also very friendly and helpful.
Breakfast was more than adequate. And if you get to breakfast before 8 am, there should be no queue. I would not hesitate to stay there again or to recommend it.

Great location, Great value

from A TripAdvisor Member
I have stayed at the St. Giles 4 times, and will continue to stay there when visiting London. The hotel is in a great location, and the price is terrific. I have stayed in other hotels before the St. Giles, and for the price nothing compares. Everey spring I double check on other hotels but no-one compares. The rooms are a bit small by American standards, but they are very functional, and clean. The breakfast room is a bit large and busy, but thats ok. I prefer breakfast at Amato's a few short blocks away. Definitely my home away from home when I travel to London.

Top Local Tips for London

be aware During the time we spent in London my wife and i were amazed at the amount of streets and pavements that were dug up or cordoned off due to construction. You really do have to keep alert as to where you are walking. We also thought that the streets around theatreland were very dirty and in some cases quite filthy. Overall we are not very proud of our capital city.

London Underground Use whenever you can. Very short waiting times provide hassle free travel.Plenty of stations ease of use

Getting Around If your not fussy about travelling on the underground (like me) buy a 1 day or 3 day bus pass which will take you all over Central London for £3.50 per day.


Other names for St Giles Hotel

  • st giles london
  • st giles hotel london
  • st giles hotel
  • london st giles hotel
  • Address: Bedford Avenue - London - England - WC1B 3AS - United Kingdom
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