Sheraton Skyline Hotel at London Heathrow

, London, United Kingdom
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Sheraton Skyline Hotel at London Heathrow

4 star

Rooms: 350

Heathrow Airport, Bath Road - London - England - UB3 5BP - United Kingdom Hotel Website | | (208) 7592535
776 Traveller

Reviews - Sheraton Skyline Hotel at London Heathrow

3/10
Disappointing
Submitted by: Aurelie in 25/10/05
  • Age Group: 18 - 25
  • From: France
  • Traveller type: Business Traveller
The service was much lower than expecting. Many mistakes and issues in services (dinner, room registration, invoice issue...) Beautiful hotel but whish is losing its prestige!
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Historical Traveller Reviews of Sheraton Skyline Hotel at London Heathrow

Never ever again even if it was free!

from A TripAdvisor Member
We booked into this Hotel because we could park the car when we were in Dubai
There was a problem when we arrived they couldn't find our reservation after some time the staff suggested that we make another reservation so we did.
We parked the car and went on Holiday.
Our plan when we arrived back in London was to have a shower or bath and go down for dinner and relax and then drive home the following day after a lie on and some breakfast.
This is not what happened however.
We arrived at the hotel checked in and went upto the room which was gloomy and dirty and drab. There was cigarette burns in the carpet and the bathroom door had splashes of dirt and it looked like blood on the door and splashes of blood on the ceiling in the bedroom.
The rate was 189 plus vat but we thought well I suppose you expect to pay this at an Heathrow Hotel.
We didn't complain about the room we just accepted it.
We went down for our evening meal and when it arrived I couldn't believe what I saw there was a black beetle crawling quite happily from underneath my salad .... at this point I was nearly sick.
My husband called the waiter over and showed him the problem and the waiter pointed at it and said oh yes he's
moving about oh look. I then said will you please take it away.
He then offered me something else to eat which ofcourse I had no appetite whatsoever.
We then went into the pool area which is quite nice and relaxing and I choose to drink my wine in there that I had origianally planned to drink with my meal. Well it was relaxing until a drunk decided to have a swim wearing his jeans and he did swim and splash in there for at least 40 mins until he was asked to get out because a guest had complained because they nearly fell.
We decided to go to bed around 12.30am and watch some TV and get up around 10pm nice and refreshed for our two hours drive home......However the telephone rung at 6.00am with our early wake up call which was news to us. They had made a mistake and read th eroom number wrong.
We were wide awake by know and decided to just get up and leave this place.
My husband went down to see the Duty Manager who said that he would knock the drinks off our bill but he could do nothing with the room rate for the inconvenience we had suffered.
So we checked out and thought that would be the end of it.
The next day we received a call from the someone working at the Hotel to state that because we hadn't checked in and hadn't bothered to cancel our reservation they would charge our credit card for the room.
Needless to say that they had made the initail reservation with an error in our name thats why it didn't show up when we checked in.
I would rather sleep in the car than stay in this particular Sheraton again.

Great Priceline bargain

from BlondetottyUk
Stayed for 1 night prior to a transatlantic flight. I got a great deal through priceline and so thought I would be given a bad room in the basement but was pleasantly suprised with a lovely refurbished outside view non smoking king room. If nothing else, the Sheraton sweet sleeper beds are worth the cost of the room. I had a great (quiet) nights sleep and arrived in Toronto awake (unlike half dead as is usually the case). Room service was prompt and the food reasonable. Room was clean and tidy. The Sky bar was relaxing. Check in staff very nice and friendly and checked out with no problems. All in all no major (or even minor complaints).

OK if you get a good rate

from Tom_the_Tourist
Having to find a place to stay near Heathrow Airport in a hurry, I got a rather low rate (GBP 50) from the Starwood website just before catching the flight to LHR. On that basis, the place is acceptable. If you had to pay the rack rate... noisy A/C, gloomy feeling, 2 of 4 lifts out of order (as was the case for the ice machine on my floor), hotel generally in need of some thorough re-decoration. And that's for the "business floor" (2nd), where I was upgraded to (Starwood platinum).
Oh, and beware of the minibar even more than you usually would. The charges on my bill (which BTW was slipped under the door of my room some time between 1 am and 7am) were higher than those given on the minibar itself. I complained about this at check-out and got the prices they advertised, so be alert.

Bottom line is, if you have to pay rack rates, you're better off at the Mariott next door. If only just.

Hopeless IT system

from Bondosan006
I stayed here for a night in November as I was arriving from Chicago late at night and didn't want the hassle of getting into central London.

The Hotel Hoppa shuttle bus service from Heathrow Terminal 3 was very late (11:30 pm instead of 11:15 pm) which didn't help.

Check-in was OK - one person ahead of me, but it still took some time. The hotel didn't upgrade me even though I have a Starwood Platinum card. The first room was OK, but I couldn't connect to the high speed broadband - which was one of the major reasons for stying here as I had to get an urgent document out.

Called the front desk, and the maintenance man came reasonably quickly, and after a while he told me that some rooms have trouble with their broadband. Tried using the telephone to connect - didn't work. When I tried to dial the modem no. manually, I kept getting the hotel service centre. Changed my room and the second one was nicer (bathrobe, plus newer bed and mattress). Still couldn't connect. Repeated the whole process, still couldn't connect. Changed yet again -same story.

I went through 4 rooms on two floors in various parts of the building, and got to bed at 3:30 am without getting my work out. I was promised everything would be sorted out the next morning. Next morning came and it was the same story. The front desk manager came up and eventually discovered that the bedside phone worked.

My beef is this - I realised that he knew about this trouble. Why didn't anyone at the hotel know about it? Were they not told, or were they told not to admit it? I find it difficult to believe that no one on night duty knew the extent of this problem. The service centre refused to believe me at first when I told them the desk phone couldn't dial out as they insisted they could.

I checked out and transferred to a central London hotel. To give the front desk manager credit, he did provide me with free transport to central London in the form of their hotel shuttle bus. He also waived all phone charges.

Other than that, the hotel is well equipped and comfortable, and in London terms, reasonably priced.

Take the Free Bus from LHR

from A TripAdvisor Member
For a pre-flight night, the Sheraton Skyline was certainly satisfactory. Those who wish to avoid the "Hotel Hoppa" rip-off can access this hotel via FREE buses that run from LHR's central bus station. Check out --------------------------------

Bus 285 runs along Bath Road, and stops a 2 minute walk from the Sheraton. Get off after McDonalds, at the third stop after leaving LHR.

The room itself was clean and quiet. Bathroom shower was too small for anybody over 6 feet in height, and the TV was difficult to use with a balky remote control. Strangely in an airport hotel, there was no clock in the room, and the only way to tell the time was to use the semi-functional TV (which displayed the time when it was turned off or required you to hunt down a time sub-page on the hotel services directory).

No "sweet sleeper" beds had made it to my room, alas.

fab

from A TripAdvisor Member
The Sheraton was fab Massive rooms and really big beds regular bus service to the terminals and the car parking was great you leave you car in the same space and dont have to hand your keys in which I really like.

The only bad thing was we touched and looked at one item in the mini bar and were charged for it, as soon as anything is taken out of the mini bar you get billed for it. Apart from that i would definatly stay there again the pool looked really nice but we didnt get chance to use it

Great location for an airport stopover

from Newlywed
This hotel is in a great location on a 'Hoppa' bus route. Good system for check in - couldn't have been easier. Staff are extremely friendly and courteous and it has a good range of facilities.

Only criticism was the price of food and drink.

Smoke Hole

from Cruisehappy
We just returned from Europe and spent our pre departure night at the Sheraton Skyline Heathrow. The room was very good with sleigh bed and wonderful bath room. The carpet was not in good shape and was dirty. The big problem was that the hotel smelled of smoke no matter where you went. Staff was helpful and courteous. Food in the retaurant was very strange. Room service was pretty good, but we only had a hamburger. I would recommend the Marriott next door which seemed to be well maintained.

Would not stay again

from A TripAdvisor Member
We would not stay at the hotel again.

We booked a non smoking, quiet room but were given a smoking room. The smell was overwhelming (don't they clean these rooms?) and therefore asked for an alternative. All the hotel could offer was a room that was far from quiet.

I complained to the manager the next morning. He aplologised and give us a free breakfast and a car back to the airport. He also said that non smoking rooms were only on request and not guaranteed!

When booking I asked how we could get to the hotel from the airport as we were arriving at 11.30pm. I was told that if I rang on arrival they would send a car and assumed this would be a free service. I did phone and was told there would be a £30 charge! (The hotel is 2 miles from the terminal.)

Pleasant stay at the Sheraton Skyline Hotel at London Heathrow

from Rosebud9802
My mom, little brother, and I stayed at the Sheraton Skyline hotel for one night before returning back to the United States. Our flight was very early in the morning and since it takes about an hour to get from central London to the airport we decided it be better to stay at one of the hotels close to the airport.
I took the advice of the reviewer from Crownsville, Maryland and e-mailed the hotel asking for a room with two double beds on the 2nd floor. The 2nd floor has been newly renovated and is considered the business floor. I was not sure if my request would go over or not because I bid on Priceline to get this hotel. However, the manager e-mailed back right away saying he had upgraded us for free of charge and put us in a room with two double beds.
The hotel staff was very friendly and courteous. The front desk were willing to put in my Starwood and Northwest world perks numbers, even though it was paid for by Priceline.
This hotel is only about 10-minutes from the airport. There is a McDonalds that is only a 5-10-minute walk away.
The Sheraton Skyline contained a very nice pool and bar area. There are computers set up that customers can use, but you first have to purchase a card, which was kind of expensive.
It was a long walk to our room and along the way there were many trays that had not been picked up from room service that were still sitting in front of the doors. There was also a very bad smell along the hallway.
The room was very comfortable. There was an American outlet on the desk. The beds were very soft and huge. The television contained a lot of stations and a list of all the flights departing from the London Heathrow airport. I did find that the hairdryer was in a very odd location, inside the top desk drawer. It is very easy to miss.
The hotel hoppa bus started to pick up at 5:20 in the morning. We took the 5:20 bus, which came promptly on time.
Overall, I felt the Sheraton to be a very pleasing and I would stay here again when I return to London.

Top Local Tips for London

Don't Take a Taxi Even if you become impatient waiting for the Hoppa bus - especially after 10pm when they are not so frequent - don't be tempted to jump in a cab. One American guest told us he was gouged for pounds 12 even though the direct ride is only about 10 to 15 minutes.

Taxi's from hotels to Heathrow Although this wasn't the case at the Sheraton Skyline, when other Heathrow hotels have called us a taxi, they use their own preferred companies which will often charge over double the rate of a regular, metered taxi (which you realise on the return journey in a taxi from the airport!). It may be worth checking the charges before asking the hotel to book you a taxi. If in doubt, call a local taxi company.

Cheaper for three Three or more travelling together are better off getting a private taxi from the Concierge to the airport at £9 than paying £4 per person for the Hoppa

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Other names for Sheraton Skyline Hotel at London Heathrow

  • sheraton skyline hotel
  • sheraton hayes
  • hayes sheraton
  • Address: Heathrow Airport, Bath Road - London - England - UB3 5BP - United Kingdom
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"Disappointing" - Aurelie

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