Sheraton Heathrow Hotel

, London, United Kingdom
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Sheraton Heathrow Hotel

, London
4 star

Rooms: 426

Colnbrook Bypass West Drayton - London - England - UB7 0HJ - United Kingdom Hotel Website | | (208) 7592424
816 Traveller

Reviews - Sheraton Heathrow Hotel

Historical Traveller Reviews of Sheraton Heathrow Hotel

t careful

from imaCanUK
The staff was very friendly, despite previous reviews. Perhaps it was the time of the day or my presentation of the Starwoods Gold Preferred Guest card, but my check-in went wonderfully well. I had made a last minute request and much to my surprise, the hotel accomodated. Check-out was equally smooth and the concierge was very helpful to tell me about the Hotel Hoppa which took 20-30 mins (departed the hotel at 6am) to reach Heathrow.

The room was clean and spacious. The linens were clean and the bathroom was spotless. The shower had endless hot water and the toiletries were plentiful.

A pool would have been nice but since I was traveling solo and using the hotel for sleep, I didn't miss it.

Free internet (wired or wireless) would also have been nice.


But all is not rosy:

3 problems: Parking. Gift shop. Food/drink. All three are cost related.

Parking is a premium. Thankfully, the first hour is free if you have visitors or are being dropped off by family. I recall seeing a "park and fly" rate online for those who should require extened parking.

Another problem is the hotel's gift shop. A unionjack tube top (for the gf) retailed for 15 GBP at the hotel while the SAME shirt was 4 GBP at a gift shop near Windor Castle; thankfully I planned on leaving the hotel shop for very last minute (and as it happens, NO) purchases.

Food: bring your own or partake in McD's (or elsewhere) offerings. A can of Red Bull from the mini-bar was roughly 3.75 GBP which is around $8.50 CDN -- I can buy Red Bull for $2.74 at WalMart in Canada! Other items in the mini-bar were equally over-priced. The breakfast offerings were equally exorbitant: 14 GBP per person for the cheapest breakfast (it sounded somewhat substantial but definately not on par with the price); thankfully, I was able to enjoy a free breakfast in the Air France Espace lounge at Heathrow the following morning. As for the rest of the food at the hotel, I cannot comment since I had dinner near Windsor Castle.

Watch out for the parking!

from MemElaina
Generally satisfied with the hotel and the location is the most convenient possible for Heathrow airport in London - but watch out for the parking charges! I was there in April 2005 and was charged 7 pounds per day for parking - a charge that completely offset the "discount" business rate.

Dated pre-fab

from MATTH
Don't be fooled by the relativley new exterior of the hotel - they have simply redone the front - the hotel is actualy a very dated 60's concreat pre-fab with tiny windows in the rooms.

I had an executive room which was so-so but very small with a view of a wall so not much light. I saw the standard room which was very dated - again quite 60's - the beds looked seedy -

The service is mostly terriable and very impersonal - dont expect a sheraton - expect an Forte Posthouse type hotel and thats what you will get but make sure it is at a good price -

Bathrooms are ok - But try to avoid - I certainly will not return due to the poor service.

Good value

from Hetties-mum
Stayed two nights here on way in and out of Heathrow. Excellent value when booked through the Starwood website. Comfortable room with coffee, good tv, etc. Warm, cosy, friendly and efficient. Helpful staff. We prefer this Sheraton to the supposedly better Skyline. The new Hong Kong (chinese) restaurant is just along the road, we'd recommend that too.

Decent airport hotel

from TC1
Had a one night stay here this month - decent airport hotel - not one that I would plan on staying in for a base for a London trip. All in all, standard for an airport hotel, good for a night layover. One thing, the Hotel Hoppa bus, which picks up at the hotel and brings you to the airport, makes multiple stops and may take a while - so just keep that in mind if you're cutting it close to make a flight.

Good for one-nighters...

from starryskygazer
I stayed here for one night prior to an early flight back home to LAX. After having travelled to Greece and all over Europe, I was happy to see that the room was of similar size to the Sheratons back in the States (spacious and comfortable). The room and bathroom was clean and I had a pleasant stay and a good night's sleep. The front desk was understaffed when I arrived (around 8 PM) and I had to wait approximately 30 minutes to get checked in. This was due to the great influx of people getting off the Hoppa shuttle at the same time along with myself. The hotel is generally nice with relatively affordable rates (compared to some other Heathrow hotels); however, my only complaint would be having to use the Hoppa shuttle to get there. I had to wait 30 minutes for the shuttle to arrive and the driver was not too friendly. I nearly broke my back trying to lift my suitcases to the top racks (only available space) because the shuttle gets crowded really fast. However, I'd recommend this hotel if you're looking for a comfortable place to stay near the airport and you have TIME to get there and get checked in....

Do it only if the price is right

from GlobalGirl06
If you don't mind the hassle factor of an off-site airport hotel -- and can get a great rate on line (I paid 65 GPB including VAT and breakfast) -- this is an ok hotel. From Heathrow, take the Airport "Hoppa" shuttle bus -- there are many Hoppa routes (this hotel is #4) and be sure you don't get on the bus for the Sheraton Skyline. The Hoppa costs 3 pounds each way, stops at 4 hotels, and takes about 20-30 minutes each way with stops. The hotel itself is purely standard issue airport -- perhaps a little better appointed than most if you can get an executive room. The hotel desk clerk was as nasty as they come -- far from a warm welcome. The food was poor. But compared to the Hilton, for example, this is a great deal for one night.

Not bad for a layover

from A TripAdvisor Member
We stayed at this hotel only one day as a part of a long layover at Heathrow. While I would'nt recommend as a base hotel for visiting London, it is OK for a shower and a sleep. The hotel is not on the Heathrow flight path, so its relatively quiet. The rooms were clean and polished and the baths were plush for an English hotel. Contrary to other reports, the staff seemed pleasant. If you're looking for something to do during your layover, take the footpath to nearby Harmondsworth for lunch at the 5-bells pub.

Run away

from A TripAdvisor Member
We spent 1 night at this hotel as part of a layover. We paid about $90 USD from a starwood internet pre-pay deal. We were expecting convenience and utility, not luxury, but despite this, the 1.5 hours we were awake in the hotel were unpleasant. We arrived near midnight and left at 7:30 in the morning and it was still too long to spend in this hotel. The room smelled terrible and the bathtub area moldy and shoddily re-caulked over the mold. The hotel was so large and our room so far from reception that I just went to sleep after noticing the bathtub because I was too tired to face going all the way back to the lobby to ask for another room.

The total time from hotel to terminal (the farthest terminal) in the morning was 50+ minutes because the Heathrow Hotel Hoppa Shuttle makes multiple stops and each stop had lots of people getting on and off, so there was no real airport-side convenience, just a high price for a smelly room.

The dealbreaker for me was the rude/incompetent staff. The night receptionist was brisk but effective but the rest of the staff was a disaster. We were 2 people traveling with 4 suitcases and a box. When we arrived there was no visible means of getting help with the luggage. We each made several trips (shuttle bus to sidewalk, sidewalk to door, door to lobby) to get all the things inside. The 1 night receptionist was checking in a line of people and clearly couldn't leave to help out. We asked a uniformed hotel guy (bellhop, porter, waiter, secuirty guard,we don't know, he was just standing around on the customer side of the desk) if someone could help get things to our room and were met with a blank stare. We asked if there was luggage trolley we could use to carry our things to our room and again blank stare. (No "yes," no "no," no "what's a luggage trolley," no nothing). And this hotel is huge, 400+ rooms and a conference center so it's unlikely the don't have at least one luggage trolley. Finally we asked if we could leave all but one of the suitcases in the left luggage office and they let us do that. In this case the night receptionist (who was polite but harried) left the people in line and came to our side of the desk with claim forms for us to fill out.

In the morning when we checked out they again could not locate a trolley/cart to move the things from behind the reception desk to the sidewalk. An earnest though clueless young man appeared around the corner dragging the box on the floor by clutching the string as it bounced along behind him. As we watched this unfold an official-looking management-type hotel employee in a suit+tie+name badge stood looking amused as the luggage guy struggled with the box. As we waited for our bags in front of smirking suit-and-tie man, a young woman with a 2 wheeled carry-aboard bags and a plastic duty free bad struggled to make it in through the revolving door without help. Because she had a bag in each hand and couldn't push the door to make it go she stumbled when she came through the door into the lobby. She fell to the ground with her duty fee bag accompanied by the sound of glass breaking. She looked mortified and helpless. Suit-and-nametag employee man actually tsk-tsked her, spun on his heels, and left her without comment. She stayed there on her hands and knees gingerly picking up dripping broken glass in a high traffic area while other guests coming in off the airport shuttle behind her dodged her by wheeling their own bags out of the way. I was appalled.

When we saw the shuttle pull up we let the luggage guy know the shuttle was here and we'd like to get on it, when we got no indication that he'd heard us we asked if we could go to the storage room with him to help get the rest of our things. He again gave no indication that he'd heard our request and continued bringing our 4 bags out 1 at a time while the shuttle left somewhere between the box and bag 1.

When we finally got on the next shuttle 20 minutes later there still a pool of liquor and perfume from the broken bag in front of the door.

Nice Airport Hotel

from A TripAdvisor Member
This was a fine hotel. There was a bus that went directly from the hotel to the airport. It is close to the airport, but nothing else. There is not even a restaurant within walking distance. There was multiple food options in the hotel though, a restaurant, 2 bars and room service. I believe the price for food was a little high since they know you are stuck eating there. It cost us 22 pounds for a cheeseburger, nachos and soft drinks. They had a nice setup in the back bar with big screen TVs to watch the EUFA 2004 Football Tournament that was so big while we were there. We had an executive room and it was nice with a king size bed, a bathrobe and marble countertops. It had a big desk and U.S.A. electrical outlets. It is a fine place to stay while needing to get to the airport, but it is far from the center of London, you would not want to stay here for your whole trip. It was a nice airport hotel though and we would stay here again if we needed to catch an early flight.

Top Local Tips for London

Local Bus From the Sheraton Heathrow, walk 100m to the nearest bus stop and take the U3 or any other of the 5 buses that pass through (with a exception of one that i canĀ“t remember the number) to Heathrow central bus station. From there you can walk to the subway and go to central London.

Hoppa! The Hoppa Bus at four pounds is cheaper and faster than a ten pound cab. It proved quite reliable for me.

Great curry house - simply perfect Sipson Tandoori Telephone: 01895 435515 5-7 Harmondsworth Road, West Drayton, Middlesex, UB7 9JJ

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Other names for Sheraton Heathrow Hotel

  • west drayton sheraton
  • sheraton west drayton
  • sheraton heathrow
  • Address: Colnbrook Bypass West Drayton - London - England - UB7 0HJ - United Kingdom
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