Sanderson Hotel

, London, United Kingdom
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Sanderson Hotel

, London
5 star

Rooms: 150

50 Berners Street Oxford Street - London - England - WIT 3NG - United Kingdom Hotel Website | (0) 20 7300 1400
411 Traveller

Reviews - Sanderson Hotel

1/10
A dreadful experience
Submitted by: Melanie in 02/01/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Special Interest/Event
Went for New Year - was not allowed in until past the time (after 6 pm) because the hotel was (quite) "not ready". Told to give back table at allotted time, mind. Ejected after perching on bar as was being swallowed up by overcrowding and could not see event for which I had paid. Literally carried out the door by an enthusiastic bouncer. Heavens. Quite an experience, and not one, dear reader, you may necessarily enjoy. Not recommended unless you enjoy being badly treated - in which case, go immediately.
7/10
Hospitable but psychedelic
Submitted by: Hikaru Nagata in 17/05/05
  • Age Group: 51 - 60
  • From: Japan
  • Traveller type: Business Traveller
The service at dining (morning) was excellent, and the manner of the reception was splendid.
The room was cosy to stay, and I particularly enjoyed spending free time with CDs in the room. I wished I would be staying with someone, my wife, or a girlfriend if any.
I was surprised at the psychedelic atmosphere of the lobby and the big noise coming from the bar when I entered the hotel (Friday evening perhaps), and was also astonished at a woman in punk fashion loitering in the corridor. (Probably she was one of your guests, though)
8/10
Very stark indeed
Submitted by: Peter Desmet in 22/06/05
  • Age Group: 41 - 50
  • From: Belgium
  • Traveller type: Pleasure Seeker
Good hotel, small rooms, good service, good atmosphere, no minor points for us.
7/10
Not bad at all
Submitted by: Dami in 04/05/05
  • Age Group: 41 - 50
  • From: Spain
  • Traveller type: Family Traveller
Fine rooms, nice service, right located in London.

Historical Traveller Reviews of Sanderson Hotel

Crazy place, good time

from RayCathode
We arrived in the Sanderson late one night, having travelled for about 15 hours from the Indian sub continent. The bar was busy, a good sign, and the lobby was not crowded with people. The desk staff were very helpful (and attractive!) and we were shown to our room straight away. The lifts were the first "unusual" thing you notice about this hotel, as they were black with dance music playing in the background instead of the usual muzak.

Our room smelled of smoke. We weren't sure what to do (we were very tired) but eventually decided we wanted to change, which was quick and efficiently done. The bellboys didn't even grumble when they had to carry all our bags back down to the lobby again (although we did tip generously).

Now, here's the thing. The Sanderson is a "hip" hotel, a "minimalist" hotel, whatever that means. If you expect to walk in and find the usual comforting ambience then be prepared for a shock. There is nothing in the room. A big bed in the middle, facing away from the door, turned to an angle. A writing table / headboard behind the bed, with two bed side tables. A TV. Strangely shaped metal weights on the wall. And that's it. Everything is white. We didn't even know where the lockers were!

I was very tired and a little moany and wasn't in the mood for the artiness of the place. The toilet / shower doesn't have a door, but a curtain - automatic at that. The sink is free standing and again positioned at an angle in the room. There's an odd painting hanging on the ceiling over the bed.

However, once I got in to bed, things started looking up. It was amazing - the sheets and duvet and pillows were all feather and so unbelievabley comfortable. I drifted off in no time.

Next morning, we went for breakfast and I am still drooling over it. Fantastic! You don't get much, but what you do get is just super. The best poached eggs I have ever eaten, and the sausages were great. Very attractive, friendly waiting staff.

The concierge was hilarious. As camp as they come, he informed us he "wouldn't be seen dead darling!" in Camden, as we asked if he knew the area! A very nice guy though, he helped us find some obscure shop we were looking for.

Purple bar was nice, but as mentioned by others, there was no one in it! We met a London friend and had a drink, but even later when we came back from dinner, there was still no one there. The main bar was bustling though. We didn't stay for a drink, we just wanted to get back into that bed!

By now I was used to the quirky room. In time I got to love it. If you arrive tired after a long flight it is kinda weird, but if you arrive with an open mind and in the mood for something new, then its great. The door staff were great, helpful for holding taxis and opening doors etc.

By the way, don't order room service, absurdly expensive!

at the Sanderson

from Lisa.(Northampton)
and had an excellent time. The staff were really friendly and made us feel very welcome. Two very different bars to choose from and the most bizarre lift/elevators around !

The details could be better for the price...

from A TripAdvisor Member
We stayed at the Sanderson for a week in October. We're familiar with the Morgans Group aesthetic and approach to service, so were not surprised when we arrived at an eclectic, trendy, but comfortable hotel in a prime location.

The room was comfortable, and I like the emphasis and space given to the bathroom. My only gripes were the insufficient storage, tiny desk, and charge for internet access.

Service-wise, they let us down a few times. First, we were promised an Amex Platinum upgrade at check-in, but it never materialized. After some cajoling, they offered us a slightly bigger room in the same category ("deluxe" at almost $US500 per night). It was still just a room, albeit with a freestanding bath. We also had three separate problems with room service. I think it was mostly a language barrier--don't expect perfect English in London. The concierge was enthusiastic, if not really very inspired--all his suggestions seemed to be too conveniently located in the neighborhood. London is bigger than Soho.

The gym is good, and the place has a buzz, but on the whole I would be inclined to try the Kemps' Soho Hotel the next time I want to stay in the neighborhood.

Great Hotel

from A TripAdvisor Member
Enjoyed our stay at the Sanderson very much, a little nervous before we arrived due to some pretty bad reviews, we had already booked and paid for 8 nights in advance so had no choice but to continue with the booking and expected the worst, but we were very surprised with everything, staff, room, gym, breakfast, everything was great, would definately recommend the hotel and if in London again would only stay there...Great location...

I will come back !

from benoitcazenave
I took my wife to London for our wedding anniversary and we chose the Sanderson for all its hype... and we were not dissapointed ! Everything was excellent, from the room to the staff ! We had an excellent time there drinking martinis at the Long Bar (thank you Roberto), eating at the the Spoon+ and chilling out at the most excellent Purple Bar. Only problem : you just don't want to go out ! If you love design, bars and eating then you will love this place. Just to be honest the Spoon+ isn't the best restaurant out there but it sure is on the top list for trendy eating hideouts.

Stylish, but not great.

from A TripAdvisor Member
I was recently in London on business and looked forward to the peaceful, tranquil minimalist white rooms of the very stylish Sanderson. What I ended up with was a room on the first floor just above the bar which has a live dj and is very noisy. My room was far from peaceful. I called up and asked to be moved and the staff were very polite. They didn't have a room but would call me tomorrow and move me for the remainder of my trip. They didn't call. This went on for days until eventually they closed the bar for a private function. Not only were hotel guests excluded from the bar and dining area, the party had a live band and was EVEN LOUDER. This went on until 1am and the staff could do nothing to help.

The room itself was okay but a little dark as it was on the inside of the building. I've stayed there before and had a much lighter room on the outside and would definitely ask for one of those. It was still very stylish and comfortable with a dvd player and a nicely stocked minibar. Great bed and bed linen.

So... ask for an outside room on a high floor and you should be fine. The staff were very friendly, just a bit useless at times. The room service is good but don't expect to get everything you order. The wake-up calls are unreliable so take an alarm clock.

All in all I much prefer the St. Martins Lane hotel from the same group.

Perfect!

from VickiTav
Absolutely the best hotel I've ever been to!

The decoration throughout is super-cool, but the staff really friendly so we felt right at home! The room (a standard one) was excellent with the legendary glass bathroom and painting on the ceiling and a reasonable size for London.

The purple bar is tiny and totally candlelit with the most amazing martini menu - including chocolate ones - £8 or £9 each though so don't go mad! Breakfast out in the courtyard garden under the heaters was wonderful - we could have stayed there all day.

If you love modern design and want luxury without all the usual 5-star snobbery this is the hotel for you!

What a nightmare!

from A TripAdvisor Member
I prepaid a reservation at Sanderson for 2 nights, it was $485US per night. For that amt of money, you would expect they actually would have a room for me at 7pm when I tried to check in. They did not, and they shuffled me across the street to a much less desirable location. This hotel put two authorizations on one of my credit cards (presumably for the room, which was supposedly prepaid by Sanderson) that I gave them for incidentals, for a total of $1200 credit that is still tied up. The second night the Sanderson did have a room for me, but I preordered breakfast that never arrived. I gave up and left the hotel after waiting for an hour. They did nothing to compensate me financially for the fact that they had moved me to a less desirable location the first night, and said 'sorry about the breakfast.'
Lovely.

Service and Staff are shocking

from A TripAdvisor Member
One of the worst hotels i have ever stayed at. Inital appreance is good but the service and staff are arrogant and self absorbed. The staff a rude the sevice shocking. They ruined our wedding nite. My wife was locked in a toilet for 20mins, during her massage they cut her eye and when we confronted the manager he response was sorry but there is nothing we can do...ha....We have started legal action against the hotel.....do yourself a favour dont book here.

Saw celebs and clubbed in Soho!!

from joellebo
We loved it! Saw celebs and had a fabulous night. The room was small, gorgeously decorated and the shower was divine. Got a good rate and could not moan and the restaurant in the courtyard does the best ever burger and chips at a great price! The staff were rather annoying and the furniture made you feel rather uncomfortable and you felt like it was more art than sitting down but all in all we had a great stay and the location is fabulous! I agree about the Purple Room, I expected to see a load of sexy celebs all huddled up in there behind the exclusive 'I am staying therefore a member' purple curtain but it was just us and it was a Saturday night at 2am!! We had fun without anyone else to stare at but if you are paying more than £200 for the night, I would think again.....loved it for location, design, cheap food, long bar and Soho but not what I was expecting. I guess if you can afford a suite or can get a suite bargain, you may get to lord it and really appreiciate it. Our room was rather Ikea but saying that we stayed out so late we didn't really care and there was that shower.....xxx

Top Local Tips for London

Saving on bookings Try top secret hotels on Lastminute.co.uk If you do a bit of research you can unually discover which hotel it is and you end up sayvng a lot of money. If you are not sure which hotel it is just book for a night and then you can always rebook once you get there if you wish to extend your stay.

Tip on London Once you are in the west end try and walk instead of taking a tube, bus or taxi - places aren't as far as they seem.

Liberty Department Store A hip alternative to Harrods or Harvey Nicks (alas, no food court). Went there for the first time recently and though I couldn't afford 80% of the goods, it is a great place for just looking. The handbag department is terrific, but don't miss the furniture and fabric up on the top floors. The building itself is unusual and old. Again, you will probably leave empty handed, but with your head filled with cool things you have never seen before.

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Other names for Sanderson Hotel

  • london sanderson hotel
  • Address: 50 Berners Street Oxford Street - London - England - WIT 3NG - United Kingdom
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