Ramada Hotel and Suites London Docklands

, London, United Kingdom
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Ramada Hotel and Suites London Docklands

4 star

Rooms: 224

2 Festoon Way - London - England - E16 1RH - United Kingdom Hotel Website | 870-1118779
378 Traveller

Reviews - Ramada Hotel and Suites London Docklands

Historical Traveller Reviews of Ramada Hotel and Suites London Docklands

This is not a 4 star!

from AGillespie
I have just returned from a 2 night stay at the Ramada Hotel and Suites at Docklands and felt compelled to write a review. Myself and my family (2 adults + 2 children) stayed in a suite for 2 nights and I specifically booked a 4 star hotel rather than a 3 star closer to the city as I was happy to sacrifice location for compfort. However, the stay was epitomised by poor service and below average appointments. When we arrived at midday we took our own luggage to our rooms (with our girls lugging some cases as well) we noticed that the sofa bed was not made up and there were only 2 towels. We requested that this was fixed and when we returned at 6.30pm they had still not got around to it. We had dinner in the restaurant (which does not cater to children - there are no children's menu's nor could the chef do half portions as they did not have a facility to charge half price on their system. Also, even though we were the only diners in the restuarant at 7pm we still had to ask repeatedly for staff to come to take drink orders, meal orders and other requests. The same in the bar. The other issue we had was that the mattress was diabolical - you could feel every spring and so by the next morning was a little sore! When we asked if the mattress could be changed that morning, we were advised that it would be done as the hotel was very quiet. Again, that night and no changes were made. We then asked if we could have a spare duvet to soften the springs and were advised 2 hours later that there was no spare duvets, blankets or quilts of any kind. Whilst the hotel room itself was a reasonable quality and a good size, the service really let our stay down and I think they should really rethink their 4 star rating as it is certainly not justified when compared to other 4 star hotels.

Great stay, great service, great food and trust me I am picky

from A TripAdvisor Member
The hotel is in the middle of nowhere only really suitable if you are attending a conference at Excel and can afford to pay the hotel food prices (which were not really that expensive). I stayed for three nights and was upgraded to a suite which was a nice surprise and the suite had plenty of space for me. I eat in the restaurant on each of the three nights and the service and food were both fantastic. The servers were attentive and all the food I had was great. I can usually find something to complain about - but here everything was very good and I would highly recommend this hotel!

Great, for London!

from k4ssie
Stayed here April 06 for work, i think the double room cost about £140 including breakfast. Overall, i was impressed - the experience was pretty much enjoyable, which is almost never true of staying anywhere under £200 a night in London.
Good stuff:
Comfortable bed; very quiet - triple glazed against the planes taking off from City airport next door, i didn't hear a think and i'm neurotic about noise. Also none of the usual furniture dragging / door banging noise you can usually hear in hotels; nice decor; clean, new bathroom; freebie mags in the room (including a couple you'd actually want to read; FREE parking (yes, you did read that correctly - i thought they were having me on) for the first 30 or so spaces outside the hotel, and about £12 between 9 and 5 for masses more; very easily accessible by road; impressive breakfast - fresh fruit, reasonable baked goods and cereals, edible cooked stuff and even waffles and french toast.
Slightly less good stuff:
Can't turn the aircon fan off over night. Didn't bother me that much, but a bit annoying; and no bath, only a big walk in shower. I'm really being picky here, there was nothing really to complain about. Staff were pleasant and helpful. Overall, if you want a good night's sleep at a reasonable price, this one ticks all the boxes.

Good for a short break

from GEF1986
The hotel was nicely decorated and seemed to have undergone refurbishment downstairs.
The two main problems I had were:-
Booking the room- The member of staff I spoke to on the phone couldn't understand English and when I checked in I also found that it was very hard to find an english speaking member of staff.
Air Conditioning in the room- The room's window did not open so you had to rely on air conditioning. It was so noisy at night that when it came on automatically it woke me up!
Otherwise the hotel would be a nice place to stay but rather remote.

Decent rooms, few amenities, poor service

from Sam_Callahan
Stayed in March 06 due to proximity to Excel. Reasonable walk across the parking lot to the DLR train station, Prince Regent. You'll need that train to get away, since the Ramada, another hotel, and a pub are all that are at this end of the earth.

Rooms are decent-sized (downright large for Europe) and were clean. Bar and restaurant are fine. No exercise facility. Rooms inexplicably offer no washcloths and no bar soap for the shower - that liquid substance in the shower ain't soap, folks, it's for the hair and will still leave you ripe.

The real problem with the Ramada was the service. We found the front desk to be ill- or uninformed on several matters (there was indeed a cart to and from the Excel in the am and pm [this was answered incorrectly twice]; yes, you do need dinner reservations at the restaurant) and downright rude to a guest of ours on one occasion (honest, they told her to "look around the bar and restaurant" for me rather than simply ringing my room).

Poor service and lack of a few mundane items hamstring what should be an unmemorable but certainly not negative experience of this hotel.

good hotel, very bad restaurant

from A TripAdvisor Member
during my last visit to London, I stayed in the Ramada as it is near the excel center where i was attending a show....
the rooms are spacious and clean...a little bit noisy but generally ok....

the disaster was the food and the service in the Brasserie-Restaurant....for 2 days we couldn’t have a decent meal...asked to speak to the manager and for our surprise we have been told by a young lady that he was having dinner in the room!!!!
even if at the end we didn’t pay, and the maitre tried to be as friendly as possible, that didn’t help as the damage was done and instead of dinning experience we had a dining catastrophe

ugly surprise....

from A TripAdvisor Member
we stayed in the ramada last year and it was above average, the bedrooms were spacious and clean,the food was great and the service too....
thats why we decided to return there this year....and as it appeared it wasent a great choice...
the hotel is still new, the rooms great....but what happened to the food and service? i do not know....
the 1st day we couldnt order from the a la cart menu as the only choice we had is a buffet dinner, the second day also (the same buffet) so we had to have the same food again...
on the 3rd day the restaurant supervisor (Atik) received us with a smile saying that today the a la carte menu is available so we ordered the food, and waited and waited and waited more the 40 minutes for the starters, and we were not alone everybody was waiting while the waiters and the supervisor dint have an answer why all the delay...
50 minutes and the starter arrives....i asked for the second course directly but i had to leave the table after again 40 minutes as my sirloin steack and lamb arrived overcooked....
we thought it is a hells kitchen episode...
even if the waiters tried their best, and our poor supervisor didnt know what to do, when i asked for the restaurant manager no body came, and no body found him or found the duty manager...
i didnt know what the problem was as no body could explained it to me except the supervisor saying that there is a problem in the kitchen....but this is not enough especially that last year was better and normally in hotel things should improve.....
now i am not sure if i will be back next year....

Nice View over Royal Victoria Dock

from PekingDuck
We stayed a week at this hotel and found it very nice. Our suite overlooked Royal Victoria Dock which is a large expanse of open water. The room had been fully stocked with breakfest supplies although we didn't ask it to be but it was appreciated. The hotel is about a 3 minute walk to the London Docklands light rail and then a 22 minute ride into the Tower of London. The breakfest in the restaurent was a little pricey but the staff seemed to realize this and gave us the kids meals (who ate more than we did from the buffet) Once again no mention of this hidden benefit had been made before we ordered just when the bill came. The hotel sits right next to London City Airport. The hotel itself is well soundproofed . My son enjoyed sitting watching planes landing over Royal Victoria Dock. The area the Hotel sits in is where the Olympics will be held. Right now except for the Royal Victoria Dock there is nothing at all around the hotel which gives it a somewhat isolated feel but we fond it relaxing after a day in London.

Good hotel but isolated

from Doverview
Have stayed at the hotel twice in 2004. Good weekend rate available. The hotel has always been clean and the staff friendly and helpful. It is situated very close to London City Airport, but the double glazing is very effective and you rarely hear any noise from the airport. The airport is also fairly small and not busy. The restaurant and food are good as is the bar. The only down side is that it is situated in an isolated location. OK if you have a car, not too good if you rely on public transport. It is about a 10 mins walk from the railway station (Docklands Light Railway) and about 40 mins into central London by DLR and Tube. There are also few alternative bars/restaurants nearby. However, at weekends, it is a quiet hotel with ample, free parking - something difficult to find in London hotels closer to the centre.

Double rooms are big enough for 2 and comfortable. However, the rooms I have stayed in did not have baths (tubs) just large showers.

enjoyed my stay

from A TripAdvisor Member
I have to say after reading the last review, that it is unfair to describe the service and the food in the hotel where i stayed for 2 night on the 15 and 17th of october with my 2 friends in a suite the way the last review describe it.
while the 1st night in the bar was not great because the bar was overcrowded and the food was late and i think some time even if it is a smoking area it should not be like an electricity plant, i saw how everybody arrived and tried to order first and even my sandwich when it arrived was snatched by another guest from the tray leaving the poor waiter looking shoked and the manager that night had to talk to the gentelman that snatched the food and apologize to me. But believe me i would not wanted to be in the place of the waiters or the managers that worked that night.
for the following night the restaurant was open (which was a good idea), a buffet was offered and the service was excellent, after that we went to the bar and everything was just great the only thing is that too many strange people were in the bar that night singing alone and meditating and looked a litlle bit scary.
the rooms are great and the bed very comfortable.
it is a hotel where i will stay again

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Good for car rental Great spot for car rental as the London City Airport is opposite the hotel and has every service provider you can imagine.

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Other names for Ramada Hotel and Suites London Docklands

  • ramada london
  • ramada hotel london docklands
  • london ramada
  • Address: 2 Festoon Way - London - England - E16 1RH - United Kingdom
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