Radisson SAS Portman Hotel

, London, United Kingdom
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Radisson SAS Portman Hotel

, London
4 star

Rooms: 272

22 Portman Square - London - England - W1H 7BG - United Kingdom Hotel Website | | (0)20 7208 6000
375 Traveller

Reviews - Radisson SAS Portman Hotel

Enjoyable stay
Submitted by: Kenneth Brown in 02/07/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Had an enjoyable first stay here during June 2005. The staff were always very polite and helpful, also very knowledgeable of local amenities and facilities. Cannot fault in anyway the buffet style breakfast, it caters for many tastes and it was excellent. The rooms were spotless i.e. they came upto with my wifes critical standards. The only criticism would be:- 'Can you please provide an idiots guide to working the special features on the television'.
Central for West end, location peaceful
Submitted by: Nic Houslip in 18/06/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Weekend Breaker
This is a nice hotel, have stayed there again [Dec 2004] while on bsuiness. Plan to return when staying in the west end.

Historical Traveller Reviews of Radisson SAS Portman Hotel

Great Jr. Suite for Business Travelers

from TravlChick
I have stayed at the Radisson Portman for a total of 3 weeks over the past 2 months, on business. Considering the rate of hotels in London right now, I consider it an excellent deal. I have only ever stayed in "junior suites" but they are great. For 225 GBP per night, you get a huge room with a living area, and included in the rate is a free,huge buffet breakfast (they charge 17.50 for it if you get a regular room), free wireless broadband (15 gbp per nite at most hotels) and free use of the health club (they charge 20 gbp for that with a regular room).
The health club is good - it is a small health club that outsiders actually belong to - 1 precor stairclimber, 3 treadmills, 2 bikes, some cybex machines, bench press, and dumbbells from 5 to 50 lbs. Also a sauna and steam room. Hotel lobby is a bit smokey but I don't spend much time there. Way better deal than the Hyatt Churchill directly across the street that charges the same rate for a regular sized hotel room that doesn't include breakfast or broadband.

t like the location

from A TripAdvisor Member
If I review this hotel on the hotel itself, it is perfectly adequate. Can't say it is charming, it felt like the kind of hotel you stay at for a convention, but the rooms were fine, nice bathroom with tub, coffee machine and minibar, etc. But this hotel is on Portman just off of Oxford and two blocks from Selfridges. One would think that is great but it is very noisy, you hear the sirens, you see flashing lights. Even the hotel staff said do not walk out alone at night. It is dark and creepy walking down that road from Oxford, at least to us. We would take the tube and walk either from Bond St. station or Marble Arch. Either way, from Oxford you walk down that street a few blocks. I travel for work as well and would probably take a cab if alone.

Very good hotel

from Jens_from_Iceland
I stayed a week at this fine hotel. The room was nicely designed, spacious, with a fabulous bed, and all other amenities one needs. It was immaculately clean, and I enjoyed the fact that the cleaning staff never touched the writing desk where my papers and computer were kept. The room had a balcony.

The complimentary wireless internet always worked, and it was fast. Most pleasand.

The bathroom was excellent, good water pressure, and toiletries constantly replentished.

The restaurant serves modern british cuisine, and it was very decent, the pricing fair, but the chefs did not cook with their hearts. Regerettably, because the food could have been superb. So, 3 stars in my book (of possible 5). The bar food was not good, however, and should be avoided. Remarkable, as the food comes from the same kitchen.

In all, this hotel is to be recommended, and I would definately stay there again, and again.

Excellent choice for a weekend break

from A TripAdvisor Member
We stayed a couple of nights at the Radisson Portman Square and found it to be all we had hoped for. We were greeted by an efficient check-in system and immediately shown to our rooms. We chose interconnecting rooms because of our children - and they were fabulous. No dodgy smells or stains, just clean, well designed rooms with lovely modern bathrooms (the underfloor heating particularly welcome on a tiled floor!).
Breakfasts were well presented, fresh and an enormous range to choose from. Don't leave it til the last minute, because a lot of things aren't replenished as 'closing time' draws near. A lovely pot of hot chocolate was produced to please our 10 year old!
The main attractions of this hotel were it's position and it's feeling of security. It is at one end of Oxford St, close to Marble Arch and Hyde Park - but within easy walking distance of all main central attractions. The doorman and concierge are backed up by a visible 'security' room behind reception (at the stairs to the car park)which is always a comforting feeling in a city centre hotel.
Overall, I would like to recommend this hotel, but would also like to keep it a secret so that we won't have any trouble booking there again!

Very average

from A TripAdvisor Member
I've stayed here three times, most recently in November of 2004. I think it average. The location is great, the lobby bar is pretty good, but the rooms are below average and the service is slow. The rooms are quite small and are in need of repair. (Holes in bedspread, shabby towels, etc.)

There is a photo of a room on this web page and I've NEVER seen one that looks that nice. (Again, I've stayed here multiple times...always for business)

I would recommend it only if you can get a good rate and want to stay in that specific part of town. But otherwise I am sure there are better options.


This is our first visit to London, and we chose the Portman because of recommendations on Tripadvisor as well as location. From the time we arrived, to when we checked out, the stay has been miserable. When we booked, we inquired about early checkin since we were traveling overnight, and they made note of it. When we arrived, they told us they could only give us a handicap room. By the way, we booked a superior room, and I can't believe the only room we got was a handicap room. The bed was VERY lumpy, the telephone near the bed did not work. We are still here, and decided to stay in and watch pay tv, and it does not work. We called the ONE touch and they said they would send someone up to fix it, and it's been over an hour, and no one has come up. They called us 4 times to see if knew how to press 'pay tv', and of course we knew how. By now, our movie was over. We also have plugs that do not work. We have a medical device that needs to be plugged into a wall socket near our bed, and there are NO PLUGS near the bed. WE asked the front desk for help, and they offered no alternative. Also, when I checked in, I asked the clerk to add my gold rewards number to my reservation, and she just ignored me. We have a shower that floods and since it's a handicap room, the whole floor area gets wet when we shower. Everytime, I call the ONE TOUCH, they cannot help me. What kind of service is this when we are paying over $366 dollars a night for this ridiculous service. Also, there is a coffee stand that is supposed to be open from 8AM to 6:00PM, and no one is ever there. When ever I went downstairs to get coffee at the bar, they never had to-go cups, and at one visit, they gave me a tiny dixie cup for my coffee. They have a concierge on the premises who is supposed to help us book tours, etc...and when we came to ask for help to book a tour, this guy tells us to come back at 10AM the next day, because he said that the tour company was closed. It was 8pm that night. Well, when I took the brochure upstairs, I noticed that the tour company hours were open til midnight. So basically, the concierge(Stuart) lied to us, just so he would not have to help us book a tour. By the way, when we did go back downstairs at 10AM, there was another man(Trevor), who finally helped us book a tour. There is no gift shop or store on the premises and if you are a non-smoker, the lobby is ridiculously smokie. I would not recommend this hotel. Try the Hyatt across the street!

Very nice modern hotel in fantastic position just off Oxford street

from sharpertravel
Very nice modern hotel in fantastic position just off Oxford street. A few minutes walk to shopping and Hyde park.

We booked a familt suite and everything was ready, all the beds made and clean.

Will use again

Good class hotel

from A TripAdvisor Member
I stayed at the Radisson Portman with three colleagues on a business trip and for the price of less than £150 each we were really pleased. I have stayed in lots of central London business class hotels and some have been dreadful-the Trafalgar Square Thistle springs to mind. The Radisson was very smart and airy with a lively bar. I had a room in a different wing to the others (the lift to the right of reception near the bar) and I think I got lucky on the room. It was nicely decorated- quite funky in fact with a nice balconey. I also really like the toiletries in the Radiisson.
My colleagues rooms seemed to have a vaguely Japanese theme and lacked balconies.

The only pain was that on several occasions our door cards kept refusing to work, once having let my colleage up to his 11th floor room, the card denied him entry. It then blocked him from using the lift to return to reception!

Breakfast was included and was one of the best I have had in London with stacks of choice-2 types of bacon, smoked salmon, beef and pork sausages and fantastc fresh field mushrooms!

OK but impersonal

from A TripAdvisor Member
Stayed here overnight whilst up in London for a show. Room was fine, bed very comfy. Bathroom good, toiletries extremely interesting and fun! Security policy of having to put your room card in the lift before it would go anywhere was irritating, and a bit daft, as anyone could get in with you without a key card. Buffet breakfast excellent.

Went for a drink in the bar after the show and was surprised to find no waiter service. My husband went to the bar and spent a good ten minutes trying to get served. When he did, the eastern european barmaid did not know what a Southern Comfort was. He was not best pleased, especially considering the price of drinks (though this is to be expected in the West End). There was also no non-smoking section of the bar. The bar area was vast and impersonal, so we drank up quite smartly and went to bed. There was nothing really wrong with the hotel, it just felt as if we were numbers on the guest list rather than valued customers.

Overall not bad, but rooms can be a bit cramped

from mjb172
I left town and came back again and stayed in two different rooms. Radisson's tend to have different "themes" for rooms at some locations. At the Portman, it was Japanese (the lift to the right of the front desk) and European and Scandanavian (the lift to the left of the front desk). I tried the Japanese and the European. The Japanese was nicer and much larger of a room for the same price. The European themed room was so small you could barely swings a cat in it. The hotel bar was ok and the restaurant buffet for breakfast was expectedly expensive and the food selection was ok. The hotel isn't in the hippest part of town and is more catered towards business travelers, but it's only 2 1/2 blocks from the tubes.

Top Local Tips for London

Taxi Cost Do take a taxi to/from your theatre trip as for the little additional cost, it is great to be landed at the door of your chosen venue.

Good japanese restaurants within walking distance. There is a Japanese restaurant called Defune on George's St and another on Marylebone lane called Cocoro (or something similar). They are a bit pricey but well worth it.

The Tube If you're visiting London for the first time, don't hesitate to use the Tube. Buy a travelcard for the day (or more) and hop on. You'll quickly figure out how to get around easily - my 9 year old niece was mapping out our routes by the end of the first day!


Other names for Radisson SAS Portman Hotel

  • radisson london
  • london radisson
  • Address: 22 Portman Square - London - England - W1H 7BG - United Kingdom
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