Radisson Edwardian Sussex Hotel

, London, United Kingdom
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Radisson Edwardian Sussex Hotel

, London
4 star

Rooms: 101

19 Granville Place - London - England - W1H 6PA - United Kingdom Hotel Website | | (0)20 7408 0130
406 Traveller

Reviews - Radisson Edwardian Sussex Hotel

Historical Traveller Reviews of Radisson Edwardian Sussex Hotel

Modern hotel but was that a cupboard or a room...?

from A TripAdvisor Member
Stayed here for one night. Whilst check-in was very professional when I got to my room I was disappoined to see it was a single room.

Whilst the room was smart and clean with fairly modern fittings it was absolutely tiny, a maximum 8.5 feet (2.5m) long and less than 5 feet (1.5m) wide. If you suffer from claustrophobia you would not like this hotel. Before it was converted into a hotel I suspect this room may even have been a storage cupboard.

The room had no storage, not even space for an overnight bag, aside from a hanging rail which had space for only three hangers on it whilst the bathroom was equally tiny with no space even for a toilet bag.

When I complained, the hotel said that they were full and could not offer me a change.

I checked with my company, who had booked me a standard room which somehow was translated into a single room. A game of buck-passing then ensued with the hotel saying it was a single room that had been booked depite never having had a single room booked for me by my company in years of travelling before, a policy always to book a double room and a confirmation which did not mention a single room. In fairness, later that evening I was eventually offered the chance to switch to another hotel, but by that time I had already had to leave for a function.

At check out the hotel staff acknowledged that some of their single rooms are "on the small side"....

Stylish, lovely hotel, rooms a little small!

from PaulBoddy
We have just returned from a night's stay and thoroughly enjoyed it. The staff were extremely friendly and allowed us to book in early. The room was on the 4th floor and very stylish with a B and O sound/tv system and free internet access. The decor was really nice with the only downside being its size (a little compact!!!!) and slight early morning rumble of lorries underloading outside (the hotel is opposite shop loading bays).
Despite this, our overall impression was great with a superb location for shopping, being near Selfridges and running parallel with Oxford Street.
Would definitely recommend. Good value on 'Last minute'.

Could do better...

from A TripAdvisor Member
A mixed bag this one - tiny, awkward rooms, but a very comfy bed. Spotlessly clean hotel, but indifferent staff, most of whom had trouble understanding basic English (surely not because of my Scottish brogue?). Well located for shopping, just off Oxford Street, however the front of the hotel faces onto loading bays for department stores. Our ground floor room meant we were woken by reversing delivery vehicles.

Cramped hotel with unfriendly staff...

from A TripAdvisor Member
The good parts of the hotel are easy to get quickly past...

A great location
Good menu in the restaurant
Comfortable beds and fairly good, clean state of decor.

However - Most rooms are tiny.. You will have to climb over one another if there are more than one persons in most rooms. In the first room we were given you couldn't even walk around the bed. There was no room for a chair or any luggage storage in the room. Though the second room we got was bigger it had a very low ceiling and windows and was a smoking room. There are no rooms in this hotel with views worth a second look. Unless you like extractor fans, storage and delivery areas to the local shops. You will not be able to turn round in the bathroom and will have to step out completely to dry off.

The staff were unhelpful and very good at shrugging their shoulders. We heard several people complain about different matters from the room size to incorrect bills at reception. Personally we booked a taxi to take us to a wedding. The hotel forgot to arrange it and never apologised. Then instead of saying can we get one now for you the quote from reception was "I don't deal with taxis"! A small moan I know but the attitude carried through every time you spoke to any staff member.

I can not reccomend this hotel.

t think so, comfortable but cramped

from A TripAdvisor Member
Was very disappointed with the size of the room especially when we'd taken the trouble of booking a 'larger' one. Most definately could not have the blinds open (especially whilst getting ready for dinner) as overlooked by a busy office, this was annoying as had to spend most of the time with them closed and that along with the 'dim' lighting wasn't really ideal, I understand one doesn't visit London to be sat in a hotel room but an afternoon read whilst resting on the bed is not 'unheard' of, yet felt somewhat intimidated by the overlooking (what appeared to be an 'all male') office. The hotel I'm sure could've invested in some type of fine silk/nylon curtains in order to have one's privacy restored. The bed was very comfortable however, and there was little noise, though some late building work. The width of the corridors was tiny.

very comfortable

from A TripAdvisor Member
After checking out lots of hotels on trip advisor, I decided to try the Sussex for my easter weekend in London, even after reading some of the negative opinions on here!

It was definately worth it, I booked it through last minute it's one of their top secret hotels, but it was pretty obvious from the photo which hotel it was. The location is fantastic, it's one block past Selfridges at Marble Arch, so if you love the shops then this hotel is ideal.

I was greeted at Reception by a very competent & pleasant receptionist who gave me all the info I needed and checked me into my room without any hassle at all. The room itself was very pleasant, modern decor and very comfortable furniture. The bed was so comfy, probably the best i've ever slept in, in any of the hotels i've stayed in, and thats quite a lot!

The bathroom was extremely clean, although small it was fine for a weekend break. The shower was powerful and good for refreshing you before and after a long day!

The bar is very modern and trendy and a pleasure to sit and have a drink in.

The only one gripe I have is the price of the drinks in the minibar, but then again when in London, you expect to pay expensive prices!

All in all we had a very pleasant time in London, and the hotel was definately the right choice!

Small...but ok

from A TripAdvisor Member
Nice clean modern hotel with friendly staff, within walking distance to Hyde Park and Central London. But....our room was just too small.

I've never stayed in a hotel room so small before where the width of the room was only about half a meter wider than our double bed. However our room was clean and modern. Apparently there are slightly larger rooms on other floors but I didn't find out until the last day.

Gym, well there is only a jogging machine, a cross trainer and a bike in there. Possibly the smallest gym I've ever seen too. But then I suppose you don't stay in London to use the gym or do you?

I think I would stay here again if it was only for 2 nights (because of the location), any longer then I will stay somewhere else with BIGGER rooms.

0 Stars for the room, 5 stars for service

from Sp-B07
I visited London last weekend and had booked a room on lastminute at the radisson sussex. I have stayed in most of the Radisson properties in Ireland so I was expecting a certain standard of accomodation. We arrived late the first night and went up to our room-I was astonished at the size of the room. The bed was pushed up against the wall and it was at best a squeeze to get in the other side. There was no chair/table in the room-there was barely enough space for our bags (thankfully we were traveling light!) The furniture that was there i.e. the bed and a narrow locker on one side, had seen plenty of action, it was quite shabby.
I have never complained about accomodation before, but I was so disappointed with the hotel that I felt I should say something. I was particularly wary considering we had gotten a special rate online. The following morning I went down to reception and told the receptionist how disappointed I was. She immediately made a phone call, told me there were no larger rooms in the Sussex but that we could be accomodated in the Berkshire. A car arrived to drive us down and we were upgraded to a king room, which was beautiful and very spacious.
I was really impressed with the service we received, and would certainly stay with Radisson again as a result.
The standard double room that we were booked into in the Sussex could not reasonably be expected to accomodate two people, especially if you have more than hand luggage. I do think the hotel are pushing their luck expecting guests to climb out over each other to get out of bed!

One of the better boutique hotels

from Tobes01
The Sussex is definitely one of the better - or best - boutique hotels I've stayed in. The location is very handy for the West End, although the view consists of the loading bay for a supermarket, so don't spend time looking out of the window.

The reception staff were the friendliest and most helpful I've ever encountered in Europe. Don't be put off by the narrow grey corridors, the rooms are large (and grey) and not bad at all. As with most 'boutiques', they've taken a tatty hotel and thrown some garish paint, funky lighting, new bathroom fittings and new beds in. The furnishings are tired, and the bathroom was the smallest I've ever encountered outside of an aircraft. But the room was overall very pleasant, and the bed was the *MOST* comfortable I've ever had in an hotel.

I'll definitely stay there again.
(Stayed December 2004)

A Pleasure

from A TripAdvisor Member
A friend and I stayed in the Sussex Hotel for one night, Friday 13th August 04. We were there for 2 days shopping so the location of this Hotel, just off Oxford Street, was perfect. A gentle stroll and your retail experience had begun.

The hotel itself is low rise and victorian from the exterior. Infact this modern hotel has been created from 5 or 6 rather splendid houses. Due to this the corridors leading to the bedrooms are narrow but beautifully decorated.

The room had high ceilings, large windows, air con, iron & ironing board, easy chairs, very modern TV and a beautiful bathroom with bath and shower. The rooms are certainly on the small side but very well decorated in a very modern stile (coffee & cream walls, brown leather chairs, dark furniture, burnt orange & cedar green scatter cushions).

The staff were very welcoming from the minute we arrived. Breakfast was excellent. Only one minor word of warning. Get your own taxi! We asked the hotel to get us a taxi for a trip to the theatre and it cost £15 single (double the price of a London cab).

Would certainly return to this hotel!!!!!

Top Local Tips for London

Best Restaurant Experience If you like Thai Food, there is a very elegant and high-end Thai restaurant but not too pricy. It is called "Patara" and you find it on Greek Street in SOHO. Really worth a visit. A taxi from the hotel to the restaurant is appr. 12 Pounds. Get the reception to book the taxi for you, then you will get a nice "Limo-like" car (not stretch) for this price. Much nicer than the typical ugly London Cabs. Try the restaurants Water-melon cocktail.

Marble Arch Marble Arch is clsosest to Radission, grab a cappuccino at Pret a Manger or breakfast at McDonalds to start your day.

Hairspray - a blast If you want to see a show in London - see Hairspray. Totally politically incorrect but with message and a big big heart. I have seen shows in London all my life and this is one I'd see time and time again. Queue for a ticket and don't miss the best night out of your life guaranteed

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Other names for Radisson Edwardian Sussex Hotel

  • radisson london
  • london radisson
  • Address: 19 Granville Place - London - England - W1H 6PA - United Kingdom
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