Radisson Edwardian Kenilworth Hotel

, London, United Kingdom
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Radisson Edwardian Kenilworth Hotel

, London
5 star

Rooms: 186

97 Great Russell Street - London - England - WC1 B3QD - United Kingdom Hotel Website | | (0)20 7637 3477
815 Traveller

Reviews - Radisson Edwardian Kenilworth Hotel

1/10
Stay away from this Kennel.
Submitted by: Kathleen in 05/09/07
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young & Single
The Radisson Edwardian Kennilworth was the most unpleasant hotel experience I ever had in all of my travels. I arrived at the hotel on August 7, 2007 and was an hour early for check in. I was told the room needed to be cleaned and would be ready in an hour if not sooner. I come back 90 minutes later after having some dinner and I was told the room was still not ready. However, several people from the U.K. got checked in immediately even though they arrived after me.
The woman at the desk was extremely rude and insisted I wait on the couch in the lobby. After two hours (it's now past 6:00 p.m.) of waiting the room was finally ready. It was however not clean! The condition of the room was filthy. The bed spread had dried up blood all over it. Female readers will immediately know where the blood most likely came from. I called and requested a new comforter. They took away the blood-stained one, but never did provide me with a new clean one.
It was bizarre that the room had a semi-transparent bathroom door. If you share a room you'll have little-to-no privacy. The room was uncomfortable, unclean, and the service, and the way I was treated was terrible. I would even suggest the hotel does not like Americans!
Hotel Kennilworth should be embarrassed by the way they conduct business. I would advice people to stay away from this hotel. There are much nicer hotels in better locations of London for a lot less money. Hotel Kennilworth does not deserve any stars. The place should be condemned for its lack of professionalism, courteously, and cleanliness.
2/10
Pokey Rooms
Submitted by: Suzy in 08/08/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
I have just returned from a stay at the Radisson Kenilworth.The hotel is in a very cwentral location but that is the only thing it has going for it. The interior of the hotel is looking dingy dull and tired. The standard double bedroom that we stayed in was the smallest double bedroom that I have ever stayed in, good job that we didnt suffer from chlostrophobia. We had a tiny shower room with atoilet and washbasin, no bath. The white towels looked clean but when damp had an awful smell. The rooms were very very dark, the airconditioning was all but useless. Would I stay there again or recommend it, definately NOT !!!!!!!!

Historical Traveller Reviews of Radisson Edwardian Kenilworth Hotel

theatre break

from Norfolktravellers
We stayed for 1 night - Reception was quick and efficient. We were able to check in earlier, which meant we could drop off our bags in our room.

We had to use the room key to operate the lift - this seemed to have caused a problem with different people who were unable to make their keys work. We had to help a few groups - ours worked OK.

The room was small but clean with a sloped roof - we both banged our heads. The bathroom was very small with no shower, just a hand held shower attached to the taps, which you couldn't use as a shower as there was no shower curtain and a sloping roof.

We booked online - the price given didn't include Tax, so we had to pay this at the hotel. Not good value for what you got.

Hotel is in a good location but it's sister hotel across the road is better.

Better than I expected after reading reviews

from neuchcat
After reading the reviews on the site I was expecting a shabby shoe-box room, but I was pleasantly surprised.
I stayed for one night for prior to a job interview. The rooms are not huge but were comfortable and size to be expected, given the very central location. And my room was very quiet.
The bathroom had a double shower, a bit lean on amenities.
The location is great - close to the Tube, shopping, Soho and theatre.
I had breakfast included in my room price, and it was easily arranged in-room at no additional cost, and the food quailty was good.
For the price, compared to other hotels i have stayed at in London, I found the value for money better than average.

Honey, they shrank the rooms !

from A TripAdvisor Member
Booked this through last minute[-]

Everything was fine, good facilities and clean, but the room was tiny, and the bed way below my idea of a double - for two normal size adults it's way too small. The skill of the designers in getting everything to fit is remarkable and my only comparable experience has been on channel ferries!

The decor and the public areas are fine and the location is great, but to call our broom cupboard a double room is stretching it a bit.

I would use it as a single room but would not stay again as a couple.

Elegant with problems

from mtdmkd
Beautiful hotel in a great location. It seems like it is more suited to business travelers and not families. They have the smallest rooms I've ever seen. My wife and i could not walk past each other at the same time in any part of the room. My 3 daughters shared a room and it was a nightmare. Air-conditioning didn't work, had to move them 3 times. 110v outlet didn't work, heated towel bars didn't work. For a 4 star hotel they should check and make sure all of the amenities they advertise are working. The food was excellent, the staff was friendly at times but during the entire room switch of 3 times they were somewhat cold and made it appear it was our fault. A bit disappointed for the price you pay.

Not Awful (Quite)

from Reviewer1007
I booked a room for two nights cheaply with lastminute - 55 GBP per night for a single room without breakfast. I requested a non-smoking room. When I arrived, I was told that no non-smoking rooms were available (actually, I ended up in three that night!). Then, after making a fuss they said I could have one without a bath but with a shower (I'd never asked for a bath in the first place). The room was tiny as everyone says, like a ship's cabin. The decor was truly awful. The walls are nicotine-coloured (really!) with wall-paper which was peeling off the walls, the carpets and and fabrics were similarly gross to my mind but then this is a matter of taste to a large extent. The decor is very old-fashioned (can't imagine why it's called contemporary) with dark wood and various shades of brown.

The bathroom, though, was actually quite nice and had a loud-speaker you could pipe the TV soundtrack into. Everything was clean as others have said. The room, however, was ABSOLUTELY freezing. This was July too. When I phoned reception to say that the heating wasn't working they told me to wait half an hour to see if it warmed up. I ate dinner (this was pretty good actually, but only three different dishes are available room service after 10pm). I phoned back again and somebody told me that the heating never usually worked (!) and they would call me back. I waited half an hour and called them again. A different person answered and offered to show me two other alternative rooms but said that they 'would probably be just as cold'. I selected the least freezing of the three rooms and settled down for the night. The bed was very short - I am only 5 foot 6 and my toes were still at the edge of the bed. Otherwise it was comfortable and I did have a fairly good nights sleep. In the morning breakfast (at 15 pounds per head) was at least cooked, which seems to be very rare in London hotels these days. The organisation, however, was hysterical - everything ran out, I was seated under a cold air-vent, I was brought a single cup of coffee which soon got cold (every other table had cafetieres - the second morning I got wise and ordered one myself). The second morning I was seated at a bench covered with bread-crumbs and the waiter watched as I brushed them off so I could sit down.

My worst experience of all at the hotel was with the chamber-maids. I left my 'do not disturb' light on while I went to the gym early one morning and came back to find the maid halfway through cleaning the room. She had just ignored the light, gone in anyway and started cleaning. Then when I asked her to go so that I could get showered and changed for breakfast, she huffily left her bucket propping the door open (I had to move it myself so I could shut my room door) and dirty cups and glasses soaking in the hand-basin which I had to remove in order to clean my teeth. Additionally the lifts hardly worked at all.

In summary, this place is not completely awful - the location is good, it is mostly clean, the food actually is quite good when you finally get to it, the staff are not horrible (with the exception of one chamber-maid!) but it's really a bit like Fawlty Towers. The right hand doesn't know what the left hand is doing and there seems to be no controlling mind. My stay was just about bearable for the reduced price I paid, but if I had paid the normal rates of around 100 pounds per night then I would have been really furious.
If you have a choice, go somewhere else. If you are already condemned to come here then be very strict with them. Complain immediately if something is wrong with the room or if you are treated badly. It really isn't a four-star hotel to my mind. I had stayed at the Holiday Inn Express at Wandsworth the previous week and (with the exception of the cooked breakfast and the location) had a much better experience for a lower price.

Great Location - incredibly small rooms

from Claire_murray
Can't fault the hotels location close to all major sites. Three of us stayed there and all the rooms were really tiny - in one case the room was only just big enough to put the ironing board up! However the hotel was clean, staff were helpful and breakfast was good.

Very small rooms, not good value

from YorkshireUKtraveller
Checked in to the smallest room I have ever seen - triangular in shape, with the single bed filling the longest side! Very claustrophobic, with only frosted glass window, noisy air conditioning, and you had to strain your neck to see the TV. When I complained after 1 very uncomfortable night, I was upgraded to a marginally larger room - one you could actually swing a cat in, although entering and exiting the bathroom was difficult because of the angle of the door.

Breakfast content was good, but service not - the scrambled eggs had run out and I was told in a very surly fashion it would be 20 minutes before replacement could be expected and the coffee arrived just as I needed to leave.

The access to the lift is by key and works very erratically.

The only good things I could say is that the hotel was clean and in a good location. For the cost I would normally expect much more and there are much better options in London.

Great Location! Very Small Rooms.

from A TripAdvisor Member
Two friends, my partner and I stayed at the Radisson Edwardian Kenilworth over the Easter break for one night. We booked it through Lastminute.

We thought £80.00 per couple for the night was very reasonable for a 4 star hotel in a great location just down the road from the British Museum.

We arrived 2 hours early to ask if we could leave our luggage until our rooms were ready. The very polite and friendly receptionist informed us that our rooms were ready straight away, which I must say is the first time this has happened at any of the dozen or so hotels we have stayed at over the last couple of years!

Our friends went off to their room and us to ours. Our room was very tastefully decorated but a little on the small side. The bathroom was quite large and very well laid out. We were reasonably impressed with our room. The only major downside to the room was that the air conditioning was very noisy even when switched off?!?

Our friends, however, had a room at the other side of the hotel which can only be described as a former broom cupboard. It was just big enough for the queensize bed but not too much else. The bathroom was very, very small and very cramped.

To be honest we would have given the hotel just 3 points if not for the fantastic location!!

A reasonably priced hotel in a good location

from A TripAdvisor Member
My husband and I travelled to London for a week-end with 3 other friends. We booked the hotel through easyjet's hotel website for GBP95 (double room) and GBP80 (single room) including taxes and breakfast. Compared to other hotels we stayed at in Central London, the Kenilworth's advantages were:
1. V.good location for Oxford Str, Covent Garden, China Town and Soho (all within 5-15 mins walking distance).
2. Reasonable price.
3. Good breakfast (including fresh fruit and decent quality cappuccinos).
4. Good service (esp. Iwona who waited at tables at breakfast!).
5. The hotel's been renovated quite recently. The design is modern, streamlined and uncluttered (which in my opinion was the best option for such small sized rooms).
Disadvantages:
1. V.small bedrooms and bathrooms (however, it did not come as a surprise - after all it's Central London). On the other hand the bedrooms' design was rather elegant, modern and unfussy (with comfortable beds). The bedrooms and bathrooms were unusually clean compared to those at some other London hotels.
2. Totally packed (but clean and nicely designed) breakfast room which resulted in us having to wait about 10-15 minutes for a table.
All in all, the hotel offers a good price/quality ratio.

Quasi-Boutique, Well Located Good Value Four Star

from apudme
I booked this hotel through the "lastminute" website for a special romantic weekend, at the weekend rate of GBP80 per night in January 2005. I am a London resident and fancied trying out a new part of town for a change.

It was booked as a "top secret" hotel, that is I received the discount as I did not know for sure the name of the hotel I would be allocated, however, by quickly comparing the photo on lastminute with the photos shown on expedia I was able to work out which hotel was being offered at this bargain rate. Usually a standard room would cost in the region of GBP120 per night, so I saved 30%.

I chose the location close the British Museum, Tottenham Court Road and the vibrant alternative nightlife of Soho, Old Compton Street, Chinatown and the West End Theatre district.

The hotel has been recently renovated with an exotic Asian theme, lending a quasi-boutique feel to the place. With air conditioning throughout (which worked well in January, not sure how good this would be in August), free net access in the lobby (PC available, though often occupied). WiFi is available, however I left my laptop at home so cannot comment on its effectiveness.

The lobby is bright and modern, and a reception desk was opened for me despite there being only one person in line in front. Check in agent was friendly, though seemed not to be concentrating; I had to ask for a Sunday Times twice during check in, in the end I received a specifically not requested Saturday Times as well. The Guardian and Observer are complimentary. I requested a quieter room facing the dowdy service courtyard as the road-facing rooms were reputed to be noisy in the mornings on previous reviews, and this was accommodated without any fuss.

I entered the rather small, slow lift which requires key access to access the floors; my key did not work so I had to get it revalidated and this occured twice during my stay which was frustrating.

By international standards I would probably have been disappointed with the size of the standard double room I had booked; it would have been great for one person, not really big enough for two if you had a lot of luggage and were looking forward to a stay longer than two nights. But with the high price of real estate in London you get what you pay for in terms of square footage and at this rate I had no complaints.

I requested extra towels, bathrobes and feather pillows from housekeeping; these arrived promptly and with a smile, however the new pillows were not feather, so I suffered foam pillows.

Having brought a bottle of champagne from home, I asked room service for a bucket of ice and this arrived in a similarly speedy fashion.

There were no lamps in the room, and lights were either bright, or prison security light grade; I popped out and bought some candles for softer ambience in the evenings!

TV was small and had only a few channels (seven or eight) though there was a minibar and tea/coffee making facilities. Beds were average, sheets similarly so. This was no Westin Heavenly bed by any stretch.

Bathroom was marble, but as mentioned in other reviews, slightly stained in some areas. It was spotlessly clean, bath and shower both worked well, and a nice feature was the louspeaker for the TV which was helpful. The expel fan did not work so it got steamy without the door open.

Was irritated by the knock of a chambermaid at 0930 the next morning, despite having flicked the automated DO NOT DISTURB sign - it transpired the bulb was out and so it was not registering as lit.

The restaurant is much vaunted, but looked very "Holiday Inn" to me; when we returned at midnight on Saturday the bar was full and nowhere to sit down so we retired to the room. Plenty of eateries in the vicinity and a few good local supermarkets very close by for bottles of water and other essentials. Breakfast (food trough style) was served only until 1000am on Saturdays, 1030am on Sundays, so we repaired to the Charlotte Street Hotel across the Tottenham Court Road which served an excellent organic English Breakfast in stylish surroundings and for GBP18 per person, just a pound more than the Radisson.

In summary, this renovated Radisson is one of the best of the group's London four star hotels, with some great rates on offer through third party agents. It has a good location, competent staff and facilities for the rates charged, but is not a "destination" hotel and although my stay was satisfactory, the room was small and not somewhere in which I would like to spend a long holiday. Great for a weekend break if you want an economical four star hotel, and plan to be out of the room sampling the many attractions in the vicinity.

Top Local Tips for London

British Museum This hotel is right next to the British Museum and 10 - 15 minutes walk from Kings Cross/St Pancras station so has convenience on it's side!

Woman in Black This excellent play has been running for years in London but is well worth the admission fee and the highlight of any trip

Walk dont ride Consider walking in central London. Its probably not as far as you think.

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Other names for Radisson Edwardian Kenilworth Hotel

  • radisson london
  • radisson edwardian kenilworth hotel
  • radisson edwardian kenilworth
  • london radisson
  • Address: 97 Great Russell Street - London - England - WC1 B3QD - United Kingdom
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