Radisson Edwardian Grafton Hotel

, London, United Kingdom
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Radisson Edwardian Grafton Hotel

, London
4 star

Rooms: 330

130 Tottenham Court Road - London - England - W1P 5AY - United Kingdom Hotel Website | | (0)20 7388 4131
1113 Traveller

Reviews - Radisson Edwardian Grafton Hotel

9/10
Classy Grafton ***** star service
Submitted by: Reena Rani in 18/04/05
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
This hotel has got everthing to offer a young couple like myself. It is closely situated to the throbbing nightlife of London! The rooms are very comfortable, and most importantly the staff are Great!
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Historical Traveller Reviews of Radisson Edwardian Grafton Hotel

Rip off

from A TripAdvisor Member
Nice rooms, poor TV channel selection. Fantastic service in lobby. Let down by poor food, appalling service in the bar, rude and aggressive -OK maybe English not their first language, but customer facing skills training required - or sling them out. Also rip off, in charging service charge everytime you buy a drink!!!!! Rip off in applying 'tray charge' AND service charge for room service. It can cost a fortune to get bland food delivered to your room. Top tip - STAY HERE BUY ALL MEANS, AS THE ROOMS ARE NICE AND CLEAN - BUT DON'T SPEND A PENNY IN THE HOTEL.

ll Sleep Well

from A TripAdvisor Member
I stayed here for two nights in September 2003. The deluxe room was an acceptable size, but featured steps from the entry/bath area to the sleeping area, which could be a hazzard in the middle of the night. The large bed with a down quilt was very comfortable. Happily for Iandian summer, the air conditioning worked. The modern bathroom was a decent size. It included cotton balls for makeup removal, a toughful feature which I have only seen at more expensive hotels.

The location isn't great because you can't walk to sights from the hotel. However, the tube stop is very close. There is a large supermarket accross the street.

Like others, I'm still pursuing the elusive air miles that should have been given to me based on this stay, which is darn annoying so many months later...

Air miles? Yeah right!

from LGDLondon
I stayed at the Grafton in August 2003. I had booked an online rate where the rate rules explicitly stated, "FREQUENT FLYER POINTS AWARDED". As the Radissons are one of British Airways' partner chains, I was expecting to receive miles for the stay. Not so! I presented my BA card at check-in and again at check-out, and the receptionist assured me that the miles would show up on my account shortly. By the end of October I had received none, so I sent my bill off to BA together with a missing miles request form. It is now the middle of February and still no miles. The whole thing is just a scam! I know it's not BA's fault because Hilton or ICHotels miles always come in within a matter of days.

t expect too much.

from A TripAdvisor Member
I stayed at the Grafton for 10 nights, because I was visiting my daughter who was studying at the univeristy nearby. The room I was allocated was at least 200m away from the lift. I got lost the first few times I had to get back to my room. The room and bathroom was very small. The window opened onto an enclosed arcade and it was very dark.
(I was paying 100GBP a night) The location is the quiet end of Tottenham Crt Rd but it was close to the Warren St Tube station, good for Victoria Line.

Bit depressing

from Buddha10
Stayed here last week - room was quite big and large bed, but decorations were dark and depressing. Reasonable location, although not near many of the main attractions.

Avoid all the Radisson Edwardians hotels in London, UK

from A TripAdvisor Member
We reserved the Radisson Kenilworth Hotel, but theytransferred us to the Radisson Grafton Hotel at Warren Street Tube Station due to the hotel Christmas closure???!!! They treated us horribly, we had to fight with the staff at the Grafton to make them honor the five day prepaid reservation at the Radisson Kenilworth. The hotel staff at the Radisson Grafton acted as if they could not be bothered with anything. They refused to accept our delayed luggage from the airline and tried to cover it up when they discovered that they were at fault by lying to us!! The room with the king size bed was horribly cold and the heater was not adequate for the room size. Avoid the Radisson Edwardian Hotels in London at any cost!!!!!

Bait-and-switch regarding Deluxe room

from A TripAdvisor Member
This hotel offers a choice of standard or deluxe room, and I reserved a deluxe room even though the price was higher. When I checked in, I was given a very tiny room (even by London standards) with uncarpeted floors. While walking down the hall, I could see larger rooms with upholstered furniture, and I immediately suspected that I was not given the deluxe room (which, remember, carries a higher rate). I asked two employees if my room was standard or deluxe -- one assured me that my room was deluxe and the other said all the rooms were the same. I really resent being lied to, and the fact that two employees tried to convince me that my room was deluxe suggests that something is fishy -- more than a coincidental slip-up. Because the a/c didn't work in my tiny room, and I got reassigned to a different room, that was indeed larger, carpeted, and had a seating area with upholstered furniture.The second room was very nice, except the a/c has some sort of limiter on it, such that the temperature can be adjusted only slightly. Even when set to the lowest temperature, it was still in the 80s. This is a problem I have encountered at many European hotels ... be forewarned that European a/c is not equivalent to North American a/c.

Dirty Laundry!

from A TripAdvisor Member
Stayed at the Grafton last October. There was a lot of construction going on in the Hotel. The parts that had been refurbished were nice, but the room we were in was shabby. Our stay was full of problems - but the most awful thing was the state of the bed linen. There were so many dubius brown stains on the bed spread that we were physically replused.
When we complained we were told that the laundry service the hotel used wasn't very good. When we asked for clean linen we were told that all the linen was in a similar state! We had put some items into the laundry and these were returned beautfully pressed, but still dirty!
Again we complained and we were told the laundry fee would be removed from our bill, but needless to say when we checked out we were still charged! Another complaint was met with surliness from the staff. They clearly felt it was our fault for being stupid enough to put clothes into the laundry in the first place. This has completely put us off all Radisson hotels (had a bad experience in a five star Radisson in Amsterdam too - how can they get it so wrong?). I would stay well clear of the Radissons - even if the rooms were free they still would not be worth the money!

excellent hotel, cold service

from dsheinker
The hotel itself is excellent, but the staff can use a good school and learn how to be nicer. We stayed at this hotel 3 times in the last 4 years and always had a good stay (the last stay was last week). the hotel has a super good location, rooms are very nice and very well equiped for a 4 star hotel. On my last stay the room was a bit smaller but still very good. I would stay there again on my next vist to London.

Nice hotel, horrible service

from brently55
The hotel is nice and in a great location, but the staff and service are shockingly miserable. The problem though, is that's the standard everywhere in the UK. My first room was simply too small for a 3 week stay so I requested a change and my next room was nice; comfortable size and clean. I had 2, 4 day spells where I couldn't dial out from my room on my laptop...very annoying given that I was staying on business.
I also had a message come on my TV at 6am to tell me my bill was over £1000 and I had to pay immediately! The lifts weren't in operation some days, the ice machine never worked, and they couldn't sort out how to give me airmiles. Back to the new world where everything works!

Top Local Tips for London

Take advantage of the Tube It's an inexpensive, fast, and truly fun way to get around London. But at least once, you should definitely take a taxi. Definitely an experience, and worth the extra expense.

Ice bar Go there its amazing! everthing is made out of ice from the walls to the glasses.You get a massive thermal coat and mittons and you are only in there for 45minutes but its well worth the experience!

Ice bar Go there its amazing! everthing is made out of ice from the walls to the glasses.You get a massive thermal coat and mittons and you are only in there for 45minutes but its well worth the experience!

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Other names for Radisson Edwardian Grafton Hotel

  • radisson london
  • radisson edwardian grafton
  • london radisson
  • Address: 130 Tottenham Court Road - London - England - W1P 5AY - United Kingdom
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