Quality Hotel Kensington

, London, United Kingdom
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Quality Hotel Kensington

, London

Rooms: 72

25 Courtfield Gardens - London - England - SW5 0PG - United Kingdom | 44 02075652222
1428 Traveller

Reviews - Quality Hotel Kensington

Historical Traveller Reviews of Quality Hotel Kensington

Very nice hotel, conveniant location

from Expat_SandTraveller
We stayed 4 nights in this hotel during our visit to London a couple of weeks ago and paid GBP110 per night for a Large Double room.
The hotel is well located, just a couple of 100 meters from Earls Court tube station and with plenty of restaurants, few pubs and supermarkets (to make use of the kitchenette) within walking distance.
Hotel staff was very attentive and nice.
Rooms are new, clean and of decent size for London standards.
The rooms have a small kitchenette equipped with water kettle, microwave, small fridge, glasses, cups and utensils for 2 people. If you want you may get stuff from any of the supermarkest nearby (there's even a small one open 24hrs) or order "room sevice" that's delivered from restaurants in the vecinity.
The bed was comfortable and the room is equipped with A/C that came very handy during the heat wave.
The room is equipped with an LCD TV that , and this is the only minor point, only shows the free-to-air english tv channels.
The bathroom has also a decent size and you can move around without problems (if you have been before to London hotels you will know this can be an issue).
We would go back to this hotel and highly recommend it.

Superb

from DISPLAY
Great hotel, amazing value, very good service and great location.

I recommend this place to anyone looking for a good clean hotel with value for money and unintrusive service.

Very clean and modern

from clareite
I've stayed in many, many hotels in London, and I don't think I've ever found a better one for this price. The rooms are impeccably clean--small by American standards, but perfectly acceptable by London ones. Everything is new, stylish and Ikea-fied, and the decor is elegant and contemporary...no dodgy floral or Aztec-print curtains here. Bathrooms are large and sparkling, linens are immaculate and beds are comfortable...that is, unless you're sleeping on one of the fold-out couches or chairs, in which case you might need a visit to the chiropractor in the morning. Regardless, base2stay has a lift, and all the rooms have air conditioning, kitchenettes and flat-panel televisions, modern conveniences that are extremely unusual in London hotels in this price range. Staff are generally friendly and helpful (and the maids even clean your dishes for you!), though not overwhelmingly knowledgeable about the city, and whilst this hotel does not have a concierge service, the staff are willing to assist however they can.

There are, of course, a few minor annoyances. There's the aforementioned problem with the fold-out beds (they're as hard as the floor), and the internet, though free and available through the television in every room, is comically cumbersome to use. Tea and coffee supplies are not replenished every morning, which seems so silly...it's such a small thing, and the room is the same price each night you stay--plus, you'd think they'd want to be more attentive to their longer-term/more loyal customers, not less! Yet when we called reception and asked them to bring us more tea, we got a flat 'no'. The bathrooms are gorgeous, but the bathtubs don't have much of a place to put soap or other such items. None of these things, however, would make me think twice about recommending this hotel to someone else. It's modern, convenient and impossibly clean, and in a great area--on a safe and quiet Earls Court street, yet close to two tube stations and within walking distance of South Ken, Hyde Park and the Royal Albert Hall.

new hotel conveniently located

from A TripAdvisor Member
We stayed here for 3 nights a couple of weeks ago. Overall, we enjoyed our stay at the hotel. It is new and clean, and the staff is friendly. It is quite close to Earl Court station and thus very conveniently located. There is a small (tiny) kitchen with a microwave and refrigerator which makes it easy on the pocketbook for travelers from the US (remember 1 US $ is roughly 1/2 GBP) when you travel with family. It is a small hotel that is situated in a neighborhood consisting of many youth hostels, but the area is vibrant and seemed safe.

Free Internet via TV is pretty useless, but there are inexpensive Internet cafes within a block radius. The bathroom is nice clean though there is no tub. Checkout time is 10:00 am, hour earlier as pointed to by someone else, inspite of what the management seem to say in their response.

The operative word is Base

from dtbPasadena_CA
My husband and I just returned from a 2 night stay at Base2Stay in London. The operative word here is "base." A perfect location and perfect price, but that is where the good news ends. I spent a great deal of time booking this hotel through the "Epoque Hotel" chain/booking service. I asked many questions about the size of the room, the amenities, etc... Suffice to say, I was completely misled. This "hotel" is more like a converted large mansion that has been chopped into many, many teeny tiny rooms. Attempts were made to furnish it with modern day, clean and simple designs. However, the walls and ceilings between the floors remind one of a dormitory. Doors banging, the ceilings above sounded like a football team was practicing overhead, etc... There are absolutely no services provided. You carry your own luggage up and down stairs, there is no ice, no room service, no concierge, etc... the phone is billed at 1 pound per minute.

The most major problem of all, and the reason I would never, ever choose this hotel again is SIZE of the rooms and bathrooms. They are ludicrously small. I booked a "double superior" room, which was supposed to be perfect for 2 and the level in between a double and a superior. I took one look at the bedroom size and promptly went to the front desk with a firm, "there is no way all of my bags will fit in this room unless we sleep in the bed with them which is not an option we are willing to consider on our vacation..." After much haggling back and forth and being told that they were fully booked, I asked to be let out of my agreement (they take a large deposit up front) so that we could go to another hotel. Suddenly, a "superior" room became available! This room was about the size of half of a lower priced room in the States at a very basic hotel (i.e. The Hampton Inn). The bathroom door barely cleared the sink and bathtub (both less than standard sizes in the States.) You literally had to prop up your elbow on the sink while on the toilet and it was more comfortable to rest your feet on the side of the tub than to try to fit them in the space between! The fun continued with no soap dish in the bathtub/shower and no ledge to put the shampoo and other assundries on-- so you had to hold them or put them on the floor of the bathroom and do a contortionist dance to reach over and get them without slipping on the extremely slick bottom of the tub... However, there is a fancy heated towel rack that takes up a good deal of badly needed space mounted on the wall that burned me a few times before we figured out how to unplug it from the other room! In order to apply make up, one must brace a knee on the toilet and hoist up to try to catch a closer glimpse of your face as the mirror is mounted on a mini ledge on the back wall. The light is dim, making it more complex.

On a positive note, the bed was comfy and the linens were nice. A Plasma screen TV is also a good touch.

The staff was nice enough, but seemed much more focused on making sure that we only had one plastic (and cracked!) room card, rather than 2, and insisted that we had to return it or they would charge us for it!

If money is the deciding factor on where to stay in London, as it was in ours (the exchange rate it brutal at the moment-- one pound per 2 US dollars!), then I am sure you can do a little more research and come up with a more comfortable option.

Devine

from A TripAdvisor Member
I have stayed at base2stay although I live in London - simply because my girlfriend surprised me with a treat!
From arriving at the hotel - located in a lovely quiet area in Kensington - to check-in right through to check-out and waiting for our cab to arrive EVERYTHING was fabulous!
The reception staff were attentive, though not overbearing, and the service is excellent!

The room was perfect as well, good air condition and supercomfi bed. The big TV was a special treat for me - had a hard time dragging him away from the World Cup matches!
The staff in general are very friendly and give very personalised service!
I will definitely use this hotel for family and friends (although I live on the other side of London), but this willl give me a chance to go back!
I didn't really want to leave, but unfortunately had to go back to work on Monday :-(

Great Fine.

Very nearly perfect

from Nottingham
Very nearly gave this 5 stars - excellent new boutique "hip" hotel with reasonable prices and good location.

Just a few niggles for those light sleepers out there:

1) Woken on one night at 4am by returning "guests" making a racket slamming doors (they close with a thud - great for fire prevention / bad for insomniacs). No noise at all for the other three nights - just like staying in the countryside!

2) Pillows on the hard side (bring your own if you're a fussy sleeper)

Rooms also a touch on the small side - but otherwise just about perfect and will definately return

When is a large double not a large double?

from ManchesterWayne
I stay in London around Earls Court quite a bit so thought I'd give this new 'concept' hotel a try. Booked on-line from hotel website and opted for large double room, a bit dearer than standard, but the website photos seemed to show it worthwhile. Checked in and was shown to room with approx 2foot (.75m) space around bed. Went to reception to query and told that when they say large double room they mean a room with a large double bed!

Receptionist pretended there were no other rooms available, Duty Manager a bit better showed me a second room, this time with 3ft (1m) floor space. Opted for this. Worth noting that the large double bed (justifying large double room price) was in fact, not a king size bed, or even a more prosaic queen size bed but 2 single beds pushed together. Glad to see the spirit of Basil Fawlty lives on.

Hotel was clean and bright but breakfast box was torn and clearly recycled. Clearly also a new hotel with teething problems on housekeeping and not helped by a checkout time an hour earlier than advertised on the website. They also charge an extra £100 to the credit card swipe at check-in "For security for extras and damage", another interesting first to accompany their large double room specification.

Nice idea, badly executed and a real disappointment.
Management Response from robertarthur
I’d like to comment on a few points wheret I believe an explanation is owed.

A proportion of our large double (king size) beds are made up of two zip-link single beds, which, once zip-linked, become a king size bed like any other. The zip-link provides the option of offering twin beds, which in a hotel such as ours with a limited number of rooms, gives flexibility to try to accommodate most guest requirements.

I apologise if the breakfast box was not in perfect condition. Whilst we try to be aware of our environmental responsabilities and recycle where we can, breakfast boxes are not recycled – apart from anything else, it would take too much time and labour!

Check out time is, and has been since we opened, 11am as stated on the website. If there was a misunderstanding, we are sorry.

We do not charge an extra £100 at check in. We obtain pre-authorisation for an additional £100 over the room-charge, in case this is needed. This should be fully explained at reception, and we will review procedures to ensure this is the case.

We are grateful for all comments and criticism, which we take seriously, as we use them to continually monitor and improve our procedures and performance.

A Find!

from CateP42
We stayed here for a week June 8 - 15 during a very hot spell in London.The hotel had only been open for about a month so everything was brand new; our room was in the lower level and the window looked out on to a courtyard. There are 5 floors to the hotel and a small elevator added to the comfort. The room was quite small but very efficient – bed was very comfortable, king size with white duvet. Not a practical colour for a hotel but as it was brand new everything sparkled. The clothes closet had a small hanging space one side and shelves the other – large enough for 2 people for about 1 week unless they have a lot of dressy clothes. An iron and ironing table are available on request. Bedside table with drawer on one side, desk (no drawer) on other side of bed. Flat screen TV mounted on wall has good choice of channels and internet with remote controil keyboard. The other cupboard in the room is a small kitchen with sink, under-counter fridge and small microwave. There is a kettle and basic dishes for 2 people.
The bathroom had sink & toilet with large, practical shelf behind with a shelf to ceiling, wall to wall mirror. The shower stall was fully tiled, large by UK standards, with an electric, adjustable spray showerhead and clear glass door. There was a heated towel rail in the room. Only complaint is that there is nowhere to sit other than the bed – there is a chair at the desk and one other small tub chair useful to put things on. Suitcases can be stored easily under the bed. If the bed were a regular double or even queen, the room would seem more spacious. However, for us it was fine as we spent most of the time away from the hotel, but there was no room to be untidy!
The air-conditioning was a definite benefit during the time we were there, and we had no complaints about the fact that it switched off when we took the keycard when we went out. The room cooled efficiently on our return!
All the staff we encountered were friendly, helpful and very efficient, and, of course, the location is excellent as a base2stay while visiting all over the city.

Clean and modern

from VHCScotland
I stayed here for three nights on business. It was good value with a clean and modern room. I was pleasantly surprised by the reasonable size of the single room and the great size of very powerful shower. The air conditioning in the room was invaluable at this time of year in London.
The staff were also tremendously helpful, nothing was too much bother.
Being on the Piccadilly line was also useful for getting right into the centre of London. I would recommend it and will return in the future.

Top Local Tips for London

Oyster card I bought the Oyster card when I arrived. When I left, I had money left on it and I was able to turn it in, get my 3GBP back along with the money left on the card. It was an extremely easy way to use the underground. The underground is the easiest metro system I've used.

National History Museum Just go, it is fascinating. I'm still getting over the size of the Blue Whale! It's a £5 taxi ride if you're lazy :)

London Tube Don't be afraid to buy a multi-day tube pass and USE IT!! The maps make it easy and fun, and it is much qucker to all tourist-type destinations than by taxi. Easy, also, to reach the different rail stations for out of town touring--we visited Cambridge University via King's Cross Station.

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Other names for Quality Hotel Kensington

  • base2stay kensington london
  • base2stay kensington hotel london
  • base2stay
  • base 2 stay
  • Address: 25 Courtfield Gardens - London - England - SW5 0PG - United Kingdom
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