Park Lane Mews Hotel, London, United Kingdom
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Park Lane Mews Hotel London
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Official Contact Details - Park Lane Mews Hotel
- Address: 2 Stanhope Row - London - England - W1J 7BS - United Kingdom
- Phone: 207-493-7222
- Email:
- URL: http://www.parklanemewshotel.net/
- Hotel Class:
- Rooms: 72
"We stayed at the Park Lane Mews Hotel for 1 night. Having been reassured by......"
Reviews of the Park Lane Mews Hotel
2 reviews
Appalling customer care - do not recommend!
Submitted by: Europe Traveller in Nov 2009
- Age Group: 26 - 30
- From: gb
- N/A
We stayed at the Park Lane Mews Hotel for 1 night. Having been reassured by the receptionist the following morning that we could leave our luggage behind reception for us to collect later that day, we were disappointed to find that our luggage had been left in the open reception area all day!
It came as no surprise that one of our bags had been stolen - a laptop. We asked the receptionist what the protocol was for reporting stolen property, but the hotel was not interested at all. I suggested that since there was a camera in the reception area, that they contact the police and provide the film footage. We were told by an unapologetic member of staff that she didn't have access to the film footage and did not even have the courtesy to contact the police! We were told that she didn't know a laptop bag containing a laptop would be expensive to store behind reception!
After arriving back home, we tried a number of times to speak to someone at the hotel about what had happened. Despite a number of emails and phone calls, no-one ever came back to us as promised. After 2 letters, they finally made contact to simply say they were not responsible but no apology or even to say they had helped with the policy query.
The hotel was not interested that there had been a burglar on their premises! The absolute lack of interest they showed to us and the negligence of their staff by not putting our luggage behind reception as requested is indication of their lack of commitment to customer care.
Read 105 additional reviews of the Park Lane Mews Hotel at TripAdvisor
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