Park Lane Mews Hotel London

We stayed at the Park Lane Mews Hotel for 1 night. Having been reassured by the receptionist the following morning that we could leave our luggage behind reception for us to collect later that day, we were disappointed to find that our luggage had been left in the open reception area all day! It came as no surprise that one of our bags had been stolen - a laptop. We asked the receptionist what the protocol was for reporting stolen property, but the hotel was not interested at all. I suggested that since there was a camera in the reception area, that they contact the police and provide the film footage. We were told by an unapologetic member of staff that she didn't have access to the film footage and did not even have the courtesy to contact the police! We were told that she didn't know a laptop bag containing a laptop would be expensive to store behind reception! After arriving back home, we tried a number of times to speak to someone at the hotel about what had...... Read more

We loved the hotel and the staff were very helpful. The best breakfast we have EVER had, anywhere!