Park Lane Mews Hotel

, London, United Kingdom
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Park Lane Mews Hotel

, London
4 star

Rooms: 72

2 Stanhope Row - London - England - W1J 7BS - United Kingdom Hotel Website | | 207-493-7222
306 Traveller

Reviews - Park Lane Mews Hotel

Appalling customer care - do not recommend!
Submitted by: Europe Traveller in 09/06/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
We stayed at the Park Lane Mews Hotel for 1 night. Having been reassured by the receptionist the following morning that we could leave our luggage behind reception for us to collect later that day, we were disappointed to find that our luggage had been left in the open reception area all day!

It came as no surprise that one of our bags had been stolen - a laptop. We asked the receptionist what the protocol was for reporting stolen property, but the hotel was not interested at all. I suggested that since there was a camera in the reception area, that they contact the police and provide the film footage. We were told by an unapologetic member of staff that she didn't have access to the film footage and did not even have the courtesy to contact the police! We were told that she didn't know a laptop bag containing a laptop would be expensive to store behind reception!

After arriving back home, we tried a number of times to speak to someone at the hotel about what had happened. Despite a number of emails and phone calls, no-one ever came back to us as promised. After 2 letters, they finally made contact to simply say they were not responsible but no apology or even to say they had helped with the policy query.

The hotel was not interested that there had been a burglar on their premises! The absolute lack of interest they showed to us and the negligence of their staff by not putting our luggage behind reception as requested is indication of their lack of commitment to customer care.
1 out of 2 readers found this review helpful
Lovely hotel
Submitted by: Anne in 23/09/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
We loved the hotel and the staff were very helpful. The best breakfast we have EVER had, anywhere!

Historical Traveller Reviews of Park Lane Mews Hotel

Great location, but pricey....

from snowbunnyUK
It was in a charming location, just off Park Lane, with a beautiful Lobby area. The service was outstanding, they even kept a huge suitcase for me for 3 days after I left the hotel! My only complaint is that the room was tiny, and it's hard not to feel utterly ripped off in London...mind you, it's all totally over-priced, so i can't really single this hotel out for negative treatment!

Never Again

from hugnie21
I booked 2 nights here at the last minute while I attended a training course. I had hoped to stay at a cheaper hotel such a a Premier Travel Inn but everywhere was booked and this was the cheapest I could find.

The hotel is quite attractive, very quaint with nice oldy worldy decor. Unfortunately my stay went downhill from there. The reception staff consisted of a middle aged pompous and very patronising middle-aged man, and a rude incompetent teenage girl. The room was tiny, the smallest room I have ever stayed in, and I had to squeeze next to the toilet to allow enough room to shut the bathroom door.

Breakfast was average but the "restaurant" was tiny so the unlucky guests who don't get a table have to sit on the low sofas in reception and eat their breakfast off the coffee table, while being watched by the people checking out. I ordered room service on one night, the price was extortionate for a luke warm over-cooked steak and soggy chips.

I would not stay at this hotel again even if someone paid me, mainly because of the appalling staff attitude (I believe customer service is the most important part of a hotel stay). However, the location of the hotel is excellent and I would say this is the only good point. (Although most cab drivers seem to have never heard of it, you need to tell them it is tucked behind the park lane hilton).

If your main priority is location I would recommend this hotel as it is probably one of the cheapest hotels in the area. Despite this though, I believe it is very overpriced for what it is.

Good location and affordable rooms

from stacey_chap
Booked this hotel for a Friday night out in London, via SecretHotels on

Hotel room wasn't large - but great for a short stay and handy location. Noise wasn't a problem at all. The room was in great condition and lovely Molton Brown toiletries on offer.

Definitely recommend staying if the price is right!

s pretty much it

from brazilianwanderlust
In a neighborhood of great and expensive hotels, like the Dorchester and The Metropolitan (where Robert De Niro's Nobu restaurant is located), the Park Lane Mews tries to compete with an impressive lobby. The minute you set foot in it, you start to expect the Earl of Gloucestershire to appear at any minute, puffing on his pipe. However, the rooms leave much too much to be desired. Old dirty carpets, beds not too comfortable, not a lot of space. Shower water took about 10 minutes to warm up, which can be tricky if you're in a hurry. Wireless internet did not work most of the time even though they had two servers in the hotel.
So it's your call. If you want to stay at a chic location, close to Oxford Street and Picadilly, fine. The price is reasonable for London, very expensive for pretty much everywhere else on the planet. Staff are nice and courteous, except for the over-tanned girl that does the morning shift in the lobby. She is one of those women who probably think that her good looks are an excuse for not being polite or corteous, whereas most guests couldn't care less about it and would rather have nice manners before tanning salons.

Too noisy!

from modern_day_gypsy
The hotel was nice enough. The location was great, right behind the Hilton in Mayfair. But its location is also its downfall -- trucks entering and leaving (beep beep beep, crash, smash, bang!) the back entry of the Hilton (which is where the Park Lane Mews is located) kept me up all night.

Don't stay here if you want to get a good night's rest.

Great Location - Helpful Staff

from D3California
The Mayfair location is great and the room price was too. I was worried about some of the negative reviews but, happily, this wasn't what I found. The staff was helpful - suggesting good restaurant choices in nearby Shepard's Market. The hotel setting is amazingly quiet. With the window open, the loudest sounds were from jets flying high over central London. There was a variety of quality selections at the breakfast buffet. The restaurant manager added a touch of class each morning by deftly removing the unused table settings when I sat down.

The rooms are compact and a bit worn - but everything tidy and clean. (I told the desk about a light fixture that didn't work and it was repaired when I got back from a walk). It's a place I'd return to and recommend to friends.

Pleasant for a short stay

from rmason
We only stayed at this hotel for the one night as we were attending a function at the Hilton which incidentally is opposite. Our hotel room was small but clean. Rooms could do with a touch of modernising although they did have rather nice large lcd televisions on the wall! Would not want to spend any longer here especially as shower was very slow so took an age to rinse shampoo off my hair! Would stay here again when attending a function at the Hilton as it is around a third of the price.

Positively Average Stay

from Craigie
Got a great price for this hotel - £70, booked at short notice on I have stayed in several hotels in the Mayfair area over the years and seldom found a price like this. One amusing aspect is that none of the staff even come from the UK. I spoke with Lithuanians, Russians, Africans and an officious and quite rude Turkish restaurant manager who quite vocally used the F-word with one of his staff in the restaurant!!!!. The reception is an improvised and inordinately slow facility. They couldn't find my booking, despite my handing them my internet site printed voucher. No bar (or quasi bar service). Restaurant was positively average in terms of quality and choice. When I arrived, the reception area was populated by one tall blonde Russian lady (of the night) waiting fer her rich arab beau to arrive and a couple of gun totting bodygaurds for some celeb or politician that was staying there. The (single) room was quite sizeable compared to many hotels in this part of town and had all the facilities that I wanted and a nice bath. In summary, the hotel was positively average and badly run, the price was good and the location was excellent. There are plenty of good pubs and restos in Shepherds Market which is 2 minutes walk away.

Rude and unhelpfull

from mygirlmary
We booked a room here weeks in advance so we could spend our 10th anniversary in a nice hotel and were looking forward to a special weekend. When we arrived at the hotel we encountered rude staff who proceeded to ignore us. When they eventualy spoke to us they said they could not find our booking and made us wait for them to find it. We waited for ages before a very rude man told us that our booking was not real and there was no room available for us. They had obviously overbooked but proceeded to deny we had booked even though we had a reference number. There was no apology for this and it left us stranded in what appeared to a be a fully booked London. It took us nearly two hours to find another hotel as practically everything had gone due to the Christmas influx. By the time we did find another room we had wasted most of our day and it ruined our anniversary.

Try Somewhere Else

from Bimblam
Booked hotel through OPODO.

Room wasn't ready unitl 5.30pm and the standard was not 4*. Our double room was small with a very noisy air conditioning unit and uncomfortable bed. They tried to make us pay for breakfast even though it was included in our booking. Then they overcharged us by £65 on check out and I had to insist on a refund before leaving the hotel. The reception staff haven't got a clue and don't seem bothered about the delays, etc. Note: several other guests also had cause to complain during our one night stay. Try somewhere else !!!

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Other names for Park Lane Mews Hotel

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  • hotel park lane mews
  • Address: 2 Stanhope Row - London - England - W1J 7BS - United Kingdom
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