Park Lane Hotel

, London, United Kingdom
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Park Lane Hotel

, London
5 star

Rooms: 305

Piccadilly - London - England - W1J 7BX - United Kingdom Hotel Website | | 44 02074996321
1029 Traveller

Reviews - Park Lane Hotel

2/10
Overpriced, crappy rooms
Submitted by: Tony in 30/09/09
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
Do not stay here this is an overpriced joke of a hotel. I am a Starwood Gold Member and they first tried to put me in room 108 which is a broom closet with a bed in it. The next room was of a decent size but the bathroom was dirty and clearly had not been properly cleaned. There is no proper shower in the bath. The sink did not drain properly and there was no room anywhere to put toiletries. The curtains could not closed and had been just strung up with pieces of wire. The telephone cable was some random piece of cable that a previous guest had clearly used to try and fix it. I could buy better quality furniture at IKEA than was in the room I had.

Clearly the owners of this hotel only spend money on public areas and are cheapskates on the rooms. And the high speed internet was slower than a dial up connection.
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Historical Traveller Reviews of Park Lane Hotel

Christmas in London

from A TripAdvisor Member
Just around Christmas, my husband and I took our two small children on a trip to London, and we thoroughly enjoyed the Sheraton Park Lane and received very special attentions as guests. We were allowed to look at a couple rooms to see if they would be acceptable becauseour initial room was smoky. In addition to that, the conceirge wasextremely helpful. I cannot even to expalin how wonderful Full English Breakfast was (which was included) each morning. Very excellent service in the dining room. This is an overall excellent hotel which is beautiful and well maintained. It is in a superb location, and I would certainly return there for any future visits to London. I must admit that I was a little bit nervous given the reviews on Trip Advisor, but I was pleasantly surprised by this historic and lovely property.

Beautiful historic hotel

from A TripAdvisor Member
This is a beautiful hotel. It is quite historic and has a great location. I was a little worried from some of the reviews, but people who understand other cultures realize standards (size of rooms, styles) are different. The service we received was excellent, the room overlooking the park spacious for a large city and the staff was very helpful. We enjoyed our stay tremendously due to the quality and location of the Sheraton Park Lane. We highly recommend it.

Perfect location, excellent place to stay!!

from OFreasier
We spent 8 nights at this hotel in mid January 2004 and we couldn't have been happier with the service we received. We were surprised when we arrived to see that they had set up an extra bed in the room for my toddler because we hadn't requested it since their website stated they would charge extra per night for the extra bed. We were not charged extra and my daughter was thrilled to have her own special bed. The concierges were fabulously helpful with all of our needs from giving us directions to setting up a babysitter. By the way, the babysitting service they provide is above and beyond what we expected. They use people who work in the hotel (who they obviously trust) to babysit and they don't overcharge for the service! Our room was kept spotless during our entire stay and while in the room we were thrilled to realize that we couldn't hear a peep from the other rooms. Once during our stay we decided to *experience* afternoon tea at the hotel and even though we didn't have reservations we were cordially shown to a comfortable table in the middle of the room so we could admire our surroundings. We would definitely stay here again and I highly recommend this hotel to other vacationers.

NOT a Five Star Hotel

from A TripAdvisor Member
I stayed in this hotel in January 2004 and was not at all impressed. I booked it on expedia for about $200/night. Expedia claimed that this was a five star hotel. I was most definitely not a five star hotel. The lobby was nice and the staff a bit stuffy but pleasant, but the room was pretty darn awful. If the ratings went by the room alone, this would have been a three star hotel at best. The room always felt damp (even though it was the middle of January). I think it is beacuse there is no ventilation system at all. In addition, the carpet was old, worn, and dirty. Same with the walpaper. It just had a very old look and the whole room desperately needed a deep cleaning. Bedding was old as well.
It just didn't feel clean. I have stayed at another hotel in London that claimed to be five stars (the Howard--Swissotel), and that hotel was MUCH cleaner and newer. It was a bit more expensive but worth it.
The only good thing about the Sheraton Park Lane is the location. It is very close to the tube (I would say three blocks). It is also close to a grocery store and a Starbucks. The location is very safe. Overall, I wouldn't recommend the place unless they renovate all the rooms.

Bad!

from Worm
We spent 5 nights here. I would not ever go back. Very disappointing. Lousy hotel. Needs to be totally renovated. Uncaring staff, lousy unfriendly concierges. The only thing nice was the location. Next time I'll stay in another hotel in the same area. Stay elsewhere!

Not what we expected

from A TripAdvisor Member
The hotel was OK... nothing special. Glad we used our Starpoints for a hefty discount otherwise we would have been quite disappointed by the hotel and the service. Reasonably convenient - although we will not be going back again.

had to upgrade

from WannabeJetsetter
great location (walking distance to many of the major sights & hot spots) overlooking a beautiful park with nice, helpful staff. we got a discounted rate on the standard room but had to upgrade to an executive room for an extra $75/night. the upgrade was absolutely worth it, but the total price was not (definately not worth the rack rate). the original standard room we checked into was old and smelled of mold. the bathroom had cracked tiles, moldy shower curtains, a chipped sink, and a dirty floor. the sleeping area was nice with a large walk-in closet but the bathroom made it necessary to leave. the executive room was spacious, well lit, with better furnishings and had a nice, modern, and clean bathoom (separate shower and tub and dual sink countertop). this room also had a safe which came in handy.

OK Hotel not worth Rack Rate

from sdcarver
Upon Arrival I was shown my room and was not impressed. The Room was old and smelled stale. (not antique but old--chips in the bathroom tile, rips in bedspread) The management was kind and tried to find me a better room but the hotel was fully booked. The Concierge on the other hand was very helpful. He lined up some great tours for me and found some great restauraunts in Sheperds Mareket for me.

Not worth it

from A TripAdvisor Member
First - let me say that I am a Starwood Platinum member and stay at Starwood Resorts over 60 nights a year (US and international). This is by far the worst one I stayed at.

To start - the room was a large suit consisting of two rooms - both were very worn and smelled stale. I mean - it was ok for a 3 star or so, but that's about it. The AC was basically a very light fan that only worked in one room - I know other rooms didn't have AC or it just didn't work at all. I will give very high marks to the bathroom though - which was huge, modern and worked great.

The location is Great ! in very safe place, very close to tube (like 3 blocks) and we just walked to a lot of shopping and sights.

The Staff is really bad - very unhelpful. I see a lot of other reviews here that say the same thing - it was very true. The conceirge was almost funny in how unhelpful he was - no effort or care - and other staff members were not much better. The common areas are very stately and very nice however - I just had very bad experiences with the staff in these areas.

I guess I would say that if you are actually paying full rates - it's just not worth it - you can get nicer places with nicer staff. If you are using points or a very discounted rate - it may be worth the chance. However I know I won't use my money or points here again.

Great Stay in early September

from kg92253
My husband and I stayed at the Park Lane for five nights after winning a bid on Priceline. It was my first time using Priceline and it worked great. We were given a nice room on the 4th floor with twin beds (we requested twin or king) and nonsmoking. Although we didn't have a view of anything other than a courtyard--it was nice and quiet and the window opened for fresh air. There was air-conditioning contrary to what other reviews said. Each room was comfortable and quite large. The bathroom was quite large, the shower good, and the hot water plentiful.
The room came with an honor bar but i called down and asked them if I could use it for personal items and they sent housekeeping up and cleaned it out. I was able to use it all week that waywhich is nice with the little market down the street. it was an excellent location across from the park and close to the Green Park tube. Housekeeping was great and the room condition was quite acceptable. I would stay here again and recommend this hotel to others.

Top Local Tips for London

A night to remember The Grill Room at the Dorchester is spectacular for an all-out, money-is-no object celevbration evening. During dinner, ask them to hold a spot for you on the Promonade. This lobby bar/ peacock alley is a n experience not to be missed

Dont go broke eating in London Near Victoria station, there is a small place to get a pastie. It says "CORNISH ..?" The sign is red with gold lettering. They are fabulous and not unlike a portable pot pie in US. Better though and delicious. I would be fat as a cow if I lived in London. Also, out the back entrance of the Park Lane Sheraton, walk up the back alley, turn right...walk down a street which winds around to the right. Take another right and there is a very small place with pasta dishes etc in the window. Its where EVERYONE!!!!!!! goes. Cook is Portuguese with a easy smile. Get a espresso machiatto....I am the pickiest coffee person and this is the place for espresso. You can breakfast or lunch. Limo drivers for the world's wealthiest industrialists go here , along with the uptight Embassy types Brits donning their pin stripes. Warning...they will trip over you to get a good view of themselves in the mirror. Affordable food which is rare in London.

Personal Security I found it amazing that a Sheraton in the center of London would offer a stifling hot room with a window directly off a flat roof that did not lock! I left the window open over night but I certainly woudn't recommend this hotel to women traveling alone or anyone concerned for their personal security. A very low standard for the price and location.

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Other names for Park Lane Hotel

  • sheraton park lane
  • sheraton hotel london
  • park lane sheraton
  • park lane hotel london
  • london sheraton
  • Address: Piccadilly - London - England - W1J 7BX - United Kingdom
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