Novotel London ExCel Hotel

, London, United Kingdom
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Novotel London ExCel Hotel

4 star

Rooms: 257

7 Western Gateway - London - England - e16 1aa - United Kingdom | 44 02075409700
498 Traveller

Reviews - Novotel London ExCel Hotel

Historical Traveller Reviews of Novotel London ExCel Hotel

overnight stay

from kentishperson
Stayed one night for a wedding in August. On arrival my booking had not been registered. Eventually found me a room at inflated price, refused this and given another room at original price. Reception desk staff not very helpful.
Room very clean and spacious. Breakfast not very nice, cooked food tasted odd, but good choice. Friendly waitresses.
Car park charge a rip off!

Porridge and telepathic lifts!

from Watford_Wobble
The Novotel Excel was our base as my other half was running the Flora London Marathon. With registration at the Excel building just200 yards away the location was ideal. Travel on race day into London using the DLR was fantastic. Very few passengers and we were able to have a seat into Greenwich. There is very little else to do in the area other than a few bars and resturants and can be deadly quiet at night.

The room was very modern and clean. The carpet was a little worn and rippled in places but other than that was fine. The toilet didn't have a wash hand basin, you had to use the separate bathroom to wash your hands. The bathroom sink was a curved design that was pretty useless but looked great. And like the previous reviewer had to ask to have the mini bar unlocked to gain access to the milk cartons. Having said that they came very quickly to unlock.

The TV reception we found to be rather poor but wasn't a problem especially as we had an early night. Which bought about my biggest gripe being that the mattress was very hard and the foam filled pillows. Not a great way to start the day and my back did ache.

Breakfast was super. I being the unfit supporter, cheerer and bag carrying partner had full cooked breakfast whilst hero other half had porridge. This was a great touch as we didn't expect porridge would be on the menu just for that one day I presume.

I wasn't too keen on the pre-authorised charge of £300 being placed against my debit card but checkout was not a problem and all costs were correct. Never come across that before in previous travels.

My partner posting a great time of 4hours 49 minutes and 29 seconds and walking like John Wayne were very greatful for those telepathic lifts.

All in all a great stay and great location if your running or supporting the Flora London Marathon.

Clean and comfortable Novotel

from histman
This is the second time that we have stayed at this location and we found it enjoyable again.

The hotel is well located for a trip into Central London on the Docklands Light Railway though finding a route through to the station isn't obvious from the hotel. If you haven't got a ticket you'll need some time to work out how to pay for a travel card with a credit card!

Staff were welcoming and very friendly. As a previous reviewer mentioned, the lifts are amazingly telepathic.

Our room was of a good size and clean. The bed was comfortable and the bathroom was pleasant with separate bath and walk-in shower. The toilet was separate without a washbasin. My only quibble was that we had to have the mini-bar opened by a member of staff to liberate the cartons of milk for a cup of tea.

TV and radio channels were limited (though they did include a Chinese radio station!)

Breakfast was good with a wide range of cold and hot food. Staff were efficient and attentive.
The restaurant has an interesting view of Royal Victoria dock and its now defunct cranes.

Car parking is available on site and costs £10 for the overnight stop which seemed a bit steep.

Booking direct with Novotel resulted in a rate better than that with the usual late booking sites on this occasion.

like sleeping on the floor

from A TripAdvisor Member
Lovely rooms, but beds were hard as a rock. Close to the ExCel venue, clean and attractive hotel. If you like very firm mattresses and pillows, then this is your place. I hated it.

Unbeatable service received

from angieLanzarote
We stayed for 3 nights in Jan 06. This hotel is geared up for the business visitor, its steps away from the Excel exhibition centre, but we went when there were no shows on and we received 5* service.

To start with, the hotel was spotless, there was always someone cleaning something and we didn't see a thing out of place throughout our stay. The reception staff made a fuss of our baby and gave her a balloon. The room was huge and comfortable, the bathrooms are seriously funky, we could have taught the baby to swim in the bath if we had a bit more time! The lifts seemed to know when it was wanted - spooky that it was always there the second you pushed the button!

Breakfast buffet was spot on, absolutely everything you could want and more, plates were always warm, staff seriously attentive, we saw one of the staff, David, literally run to get us a highchair when he saw us get out of the lift bless him! On our first day the restaurant manager brought our baby some little Novotel toys over and the last day she took her off for a cuddle so we could finish our breakfast before the taxi arrived.

The food from the restaurant was to die for, the deserts especially, fabulous cocktails served by very smart and helpful staff (French?), beverage manager Julie buzzing about making sure everyone happy and being served, Wine list great, even the hotel manager Michael came over and asked us if we were enjoying our stay - when has that ever happened at a multinational hotel before?

Other great points in short - cot provided and made up daily! Lovely view of the thames, cheery housekeepers, funky design, personal service.

New and clean but uncomfortable bath fixtures and expensive net

from Awarely
My wife and I stayed in the Novotel Excel and found the modernistic bathroom fixtures somewhat inconvenient--bathtub so narrow I could hardly get out, but there was a separate shower stall I might have used, and we could not understand why the hopper was in a separate closet from the rest of the toilet requiring us to open a door and walk ten paces and turn several corners to get to the sink to wash our hands afterwards!) Would have preferred a mini-fridge to the mini-bar and the cost of internet use and breakfast was high. Free television channels were minimal. Remoteness from Central London and tourist sites has been noted by previous reviewers, and distance from the two closest Docklands Light Rail stations (which connect to the Underground) also is a drawback--not too far to walk but farther than comfortable with heavy luggage and unmarked. This would be a great place to stay for an early morning flight from London City Airport or for an affair at the ExCel center, but otherwise we would not stay here again. Staff was very pleasant and helpful, though, and the price was reasonable.

very new, very novotel

from MaryLC
Upside: very new (only a year and a half old approx.) and therefore in excellent state of repair. Couldn't fault cleanliness. Room decor pleasing - the sofa was a nice touch although remarkably uncomfortable. All the amenities you would expect (including iron and ironing board, minibar, tea and coffee in room). Very impressive reception, bar and restaurant areas and outside deck, and nice views of the river. V. quiet - obviously no traffic and no flights at night. Friendly and efficient receptionists. Decent buffet breakfast.

Downside: other reviewers have mentioned the location as being remote. The transport links are not too bad, but the walk from the station is not well lit and there were very few people about in the evening. Ideal though for the Excel exhibition centre.

Note sure about value for money - for short stays and a smaller budget, the Ibis next door is probably a better bet, albeit not so stylish.

Nice rooms but a bit too far away from London

from Londinium
I stayed 3 nights in the Novotel ExceL to attend an event at the conference centre. As exhibitor, this hotel was really great: 1 minute walk from the ExceL center, possibility to have documents or boxes sent to the hotel, storage availability and very helpful staff. The rooms are really clean and well-organised, spacious and quiet. City Airport is just 10 minutes from the hotel but the planes are not disturbing since the airport closes at night. The only negative point is that the hotel is accessible either by train or by DLR and is quite far away from the center. No shops around the hotel, no restaurant but the reception gave us a booklet with nice restaurants at Canary Wharf. I enjoyed my stay!

Not bad for a corporate hotel

from marting
The Novetel is situated in a pretty bleak part of London, next to the Excl centre and fairly near to City airport. The hotel itself is ok for a corporate event such as a workshop, with nice conference rooms. The bedrooms are functional and clean, the the separate toilet not having a sink is a bit bad, but a minor gripe. Minibar prices are obscene (£3 for a tiny water), as is the cost of broadband access.

Food in the restaurant was passable without being fantastic. Breakfast was ok, although my order of poached egg on toast came in two parts with the egg following the toast after 5 minutes!

Reception staff were ok, they forgot to activate anything in my room which was a pain.

Overall not bad for a company event for a day, otherwise a bit too impersonal.


from A TripAdvisor Member
In London on my own (to see the Frida Khalo exhibition at the Tate Modern) I wanted to treat myself and was delighted with the Novotel ExCeL. The reception area was gorgeous and filled with the scent of lilies from a huge and very stylish flower arrangement. My room was spotlessly clean, spacious and comfortable with a great view over the river. There is some aircraft noise as a previous reviewer has noted but I got a great kick out of watching the planes taking off (it takes all sorts...).

The bar was superb - very well stocked - and the food in both bar and restaurant excellent. If you can get a rate that includes breakfast it's a bargain (the best deal I found was on Novotel's own website). The staff were efficient, pleasant and helpful and the service was good.

Getting to the Tate Modern was easy by taking the DLR direct to Bank Station and walking, via the Millenium Bridge (the exhibition was wonderful by the way!). At the end of my stay I travelled on from London City Airport, eight minutes from the hotel by taxi (organised by the reception staff) - wonderfully efficient.

My only minor grumble was that although the hotel is just a five minute walk from Royal Victoria Station, it isn't obvious how to reach it. There is currently some building work going on in the surrounding area so to get to the hotel on foot means walking through a carpark which I don't think I'd fancy doing at night.

Overall, however, I would rate the Novotel ExCeL as one of the best hotels of its class I have stayed in - and I travel extensively both on business and for leisure.

Top Local Tips for London

Smoking All this hysteria about smoking is a big exaggeration. There should be some smoking zones for us the lovers of tobaco. To make London a non smoking city will make me think twice before i come back again.I expect that if air pollution grows big you will restrict air breathing. Such a beautiful and interesting city deserves more. Live happy and die young is better than live miserably and die old.

Get the pass This hotel is on the east side of London. Of course, everything is convenient to public transportation. Get the transportation pass and then you see everything that London has to offer.

Alight at Royal Victoria DLR for NOVOTEL Alight at Royal Victoria DLR for Novotel across the Zebra crossing and at 10 o'Clock a large path takes you onto Western Gateway turn left and the Novotel comes up after 300yds on your right handside. IF visiting central london sightseeing use to plan your walk around the sights. You will be surprised how close they are to each other.


Other names for Novotel London ExCel Hotel

  • novotel london
  • london novotel
  • accor london excel
  • Address: 7 Western Gateway - London - England - e16 1aa - United Kingdom
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