Millennium Gloucester Hotel
, London, United Kingdom
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Millennium Gloucester Hotel
, London
Rooms: 610
4 Harrington Gardens
- London - England - SW7 4LH - United Kingdom
Hotel Website |
| (0) 20 7373 6030
928
Traveller
Reviews - Millennium Gloucester Hotel
Excellent pre-festive break
Submitted by: Margaret in 05/01/09 - Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Mature Couple
Stayed 3 nights late November. Had a lovely time - wonderfully large room at an excellent price - London was just gearing up for the Xmas festivities - skating at the Natural History Musuem was lovely. Right opposite tube station which meant easy access to all london has to offer. Would recommend
Too worried about group bookings than individuals
Submitted by: Andy in 01/10/08 - Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Young Couple
Our one evening spent in this hotel was ruined by the very loud noise of a wedding downstairs. When it got to midnight, I decided enough was enough & range reception to complain. Was told that the party will finish at 1am & there was nothing they could do. Eventually got moved to a better, quieter room after 3 complaints.
Totally disinterested staff and dirty halls and rooms in need of much renovation
Submitted by: Ann Patterson in 29/05/06 - Age Group: 60 +
- From: United States
- Traveller type: Retired
My husband and I just returned from 8 days at the Millenium Gloucester; we had stayed previously at the Millenium Mayfair and it was delightful and a "10". This hotel was one of the worst we've ever stayed in.
The staff was totally disinterested in us - seemingly only interested in big tour groups. With a reservation made 3 months in advance for a king, no smoking room, we were told upon arrival essentially "tough, none available". I stood at the front desk and waited for 4 hours until finally and begrudgingly the curt woman said if we'd take a smaller twin room, we could have "no smoking". We did.
Thinking this front desk would be the worst of the visit, we next encountered the concierge. Sorry Madam, we don't know where the National Archives are. Then a friend called to ask if we got the gift he left for us at the concierge. I called down and was told they couldn't find it but would call me back in 10 minutes. An hour later - no call - my husband went down to the concierge and was immediately handed the package. No apologies. The room was never vacuumed until I insisted at the front desk and left a note for the cleaning people, one bar of soap to go back and forth from the vanity to the shower and a tiny room with rough sheets and a tattered blanket.
We did pay $250 a night for this supposedly 4 star (but more like a 2 star) hotel. Then to top the whole thing off, the morning we were leaving, we asked the doorman to get us a cab to Waterloo Station (a mere $50 + tip cab ride) which is where the Stansted Express (for which we had a return ticket) is boarded.
After waiting 45 minutes we were told noone wanted to take such a small fare. I went into the concierge (big mistake) and asked him to call us a cab. I quote exactly "So sorry, madame, I don't know the number".
Neither I nor anyone we know will ever stay in this hotel again. I can't begin to list all the horrible things we encountered in this supposedly good hotel.
I only rated it as high as a 3 because the location across from the Gloucester Tube stop was great. Breakfast was also good when you could get service. Mostly everyone not with a group had to harrass the poor maitre d' (and she was very good with an awful job to do) to get a pot of tea and toast.
The staff was totally disinterested in us - seemingly only interested in big tour groups. With a reservation made 3 months in advance for a king, no smoking room, we were told upon arrival essentially "tough, none available". I stood at the front desk and waited for 4 hours until finally and begrudgingly the curt woman said if we'd take a smaller twin room, we could have "no smoking". We did.
Thinking this front desk would be the worst of the visit, we next encountered the concierge. Sorry Madam, we don't know where the National Archives are. Then a friend called to ask if we got the gift he left for us at the concierge. I called down and was told they couldn't find it but would call me back in 10 minutes. An hour later - no call - my husband went down to the concierge and was immediately handed the package. No apologies. The room was never vacuumed until I insisted at the front desk and left a note for the cleaning people, one bar of soap to go back and forth from the vanity to the shower and a tiny room with rough sheets and a tattered blanket.
We did pay $250 a night for this supposedly 4 star (but more like a 2 star) hotel. Then to top the whole thing off, the morning we were leaving, we asked the doorman to get us a cab to Waterloo Station (a mere $50 + tip cab ride) which is where the Stansted Express (for which we had a return ticket) is boarded.
After waiting 45 minutes we were told noone wanted to take such a small fare. I went into the concierge (big mistake) and asked him to call us a cab. I quote exactly "So sorry, madame, I don't know the number".
Neither I nor anyone we know will ever stay in this hotel again. I can't begin to list all the horrible things we encountered in this supposedly good hotel.
I only rated it as high as a 3 because the location across from the Gloucester Tube stop was great. Breakfast was also good when you could get service. Mostly everyone not with a group had to harrass the poor maitre d' (and she was very good with an awful job to do) to get a pot of tea and toast.
Amazing
Submitted by: Danielle in 12/08/05 - Age Group: 18 - 25
- From: United Kingdom
- Traveller type: Pleasure Seeker
It was fantastic!! The staff were very cheerful and helpful! cant wait 2 g again! the bedrooms were really good too. My boyfriend and I had the chelsea suite. It was just lovely! The staff are always on hand, and the room service outstanding.
Very clean and comfortable
Submitted by: Paul Weston in 04/05/05 - Age Group: 18 - 25
- From: United Kingdom
- Traveller type: Young Couple
The hotel lobby was fantastic, the parking facilities were excellent. Rooms were very clean and comfortable.
Not BAD but not the best in London!
Submitted by: Pierre Barbieux in 17/12/04 - Age Group: 26 - 35
- From: Belgium
- Traveller type: Business Traveller
It's not really in the heart of London but it's very close to the Tube. The main hall is quite nice but rooms are not very big and furniture a bit outdated (well that was one year ago). You won't be disappointed but there are better hotels to stay in.
Read 922 additional reviews of Millennium Gloucester Hotel at TripAdvisor.
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Historical Traveller Reviews of Millennium Gloucester Hotel
Yes, this is a good place to stay
from 1NicePerson
Just returned from a three night stay and I have to agree with the other reviewers. The "standard" rooms are very nice, spacious, clean and comfortable. True the wallpaper and carpeting are long overdue for replacement however everything was in good working order and very clean. A few little extras in the room such as in-room safe, iron, ironing board, hair dryer and a heated towel rack! The location is terrific and the hotel is very comfortable and well run. I would certainly recommend it especially if you get a good price (via Priceline). You won't do better anywhere else in the price range.
d stay again
from A TripAdvisor Member
I visited the hotel in mid April 2004. The hotel was located in a safe and convenient area with a tube stop literally across from the hotel's front door. The staff at the hotel could not have been nicer or more helpful. There is a small market and internet cafe close by which was nice. We were thrilled with the room size compared to what we normally get in London. Outside street noise was a little loud but this was a Friday night in London afterall. I would certainly stay there again.
The Perfect Location...Average Rooms
from tryme1
This hotel is rated 4 star and I'm not entirely sure why. The location in Kensington probably has something to do with it. Unfortunately, you'll have to pay top-end prices for your drinks and food in the hotel for the privilege of being in Kensington.
Basically, the other reviews of the standard rooms are right - they are dingy and slightly worn. We were here in Feb 2004 for three nights and if we'd been paying 4 star prices, we'd be disappointed. Despite that, it is in the perfect location to get around London town no matter where you want to go or where you are coming from and there are some very good restaurants within 200-300 yards or so. It's a nice neighbourhood too.
There's a small Italian place pretty much directly across the road from the hotel that is excellent and one of London's best Indian restaurants is literally around the corner. There's also a very small Thai restaurant within 100 yards or so (turn left out of the main lobby and left again) that offers great food for way below regular London prices.
If you are coming to town from abroad and want a good base from which you can explore London, then this is a good choice but try to get your rooms at 3 star prices. That way you won't be disappointed.
Basically, the other reviews of the standard rooms are right - they are dingy and slightly worn. We were here in Feb 2004 for three nights and if we'd been paying 4 star prices, we'd be disappointed. Despite that, it is in the perfect location to get around London town no matter where you want to go or where you are coming from and there are some very good restaurants within 200-300 yards or so. It's a nice neighbourhood too.
There's a small Italian place pretty much directly across the road from the hotel that is excellent and one of London's best Indian restaurants is literally around the corner. There's also a very small Thai restaurant within 100 yards or so (turn left out of the main lobby and left again) that offers great food for way below regular London prices.
If you are coming to town from abroad and want a good base from which you can explore London, then this is a good choice but try to get your rooms at 3 star prices. That way you won't be disappointed.
Some of you are a bit harsh
from A TripAdvisor Member
I stayed here for 10 days last November and thought the hotel was an excellent value. If you check out costs in London you will find this hotel offers a great deal considering its fine location to the tube and other nearby museums and shopping.
I was almost afraid to go there after reading some of the reviews, but since we were booked on a 10 night package deal through a group tour specialist we couldn't change our minds. After 10 nights there we were more than pleased with the value.
I think a lot of the complainers are used to North American chains and possibly have never been to Europe. My husband and I have travelled extensively through Europe including countries formerly behind the Iron Curtain and if you spend any time abroad you quickly learn that what is important to North Americans such as spotless carpets is not so important over there. You are staying in one of the most expensive cities in the world and you get fair value for your money.
The rooms are quite large and are furnished in a genteel "shabby"style. Nearly everyone who reviewed the hotel said they had paid a reasonable amount (by London standards) so don't expect it to be like the Dorchester.
No hotel is perfect but this one is convenient, has a good staff and if you look around the lobby you will see it has a fairly upscale clientele as well as its share of younger less well heeled travellers. If you can get a good deal, go for it.
I was almost afraid to go there after reading some of the reviews, but since we were booked on a 10 night package deal through a group tour specialist we couldn't change our minds. After 10 nights there we were more than pleased with the value.
I think a lot of the complainers are used to North American chains and possibly have never been to Europe. My husband and I have travelled extensively through Europe including countries formerly behind the Iron Curtain and if you spend any time abroad you quickly learn that what is important to North Americans such as spotless carpets is not so important over there. You are staying in one of the most expensive cities in the world and you get fair value for your money.
The rooms are quite large and are furnished in a genteel "shabby"style. Nearly everyone who reviewed the hotel said they had paid a reasonable amount (by London standards) so don't expect it to be like the Dorchester.
No hotel is perfect but this one is convenient, has a good staff and if you look around the lobby you will see it has a fairly upscale clientele as well as its share of younger less well heeled travellers. If you can get a good deal, go for it.
Loved it !
from A TripAdvisor Member
We were very happy with the Millenium Gloucester. Great upscale neighborhood, convenient to the underground & shopping.
Attentive staff & very nice rooms. Would recommend this hotel to anybody.
Attentive staff & very nice rooms. Would recommend this hotel to anybody.
I paid $90 / night...
from A TripAdvisor Member
Can't disagree with the reviews that state that the rooms are a bit rundown-looking--
--but I was sent here after booking at the Millenium Bailey's via Expedia for $90 / night for a stay in April, so I won't complain.
The location is definitely spectacular; you can hit the Gloucester Road tube station with a spitball.
Unless you're in a hurry and/or scared of crowds, I would take the Tube directly from Heathrow, rather than paying extra for Heathrow Express. Gloucester Road is about 12 stops in; takes a little under an hour... but there's no transfer involved, and it costs about 3 pounds.
I found the room to be fairly sized-- they moved us to a (very!) far corner after we politely refused the first room for having twin beds instead of a queen. Definitely some peeling paint etc. issues-- I took pics for laughs-- but the service was great and the only mention of being sent over from the cheaper place next door came when I (in my brazen American fashion) asked if I could get Virgin Flying Club miles for my stay (the response: "That promotion is reserved for those who pay the corporate rate," with a eyebrow raised towards the sign that said 'standard room: L305').
Overall, recommended.
--but I was sent here after booking at the Millenium Bailey's via Expedia for $90 / night for a stay in April, so I won't complain.
The location is definitely spectacular; you can hit the Gloucester Road tube station with a spitball.
Unless you're in a hurry and/or scared of crowds, I would take the Tube directly from Heathrow, rather than paying extra for Heathrow Express. Gloucester Road is about 12 stops in; takes a little under an hour... but there's no transfer involved, and it costs about 3 pounds.
I found the room to be fairly sized-- they moved us to a (very!) far corner after we politely refused the first room for having twin beds instead of a queen. Definitely some peeling paint etc. issues-- I took pics for laughs-- but the service was great and the only mention of being sent over from the cheaper place next door came when I (in my brazen American fashion) asked if I could get Virgin Flying Club miles for my stay (the response: "That promotion is reserved for those who pay the corporate rate," with a eyebrow raised towards the sign that said 'standard room: L305').
Overall, recommended.
Filthy Carpets
from A TripAdvisor Member
Filthy Carpets. Wore shoes and socks at all times in the room and bathroom. Ceiling peeling off above shower. Poorly lit room and poorly lit hallways. Did not feel safe. Not up to cleanliness standards for Americans - every Comfort Inn I've ever stayed at was far better lit and appointed. Very much an international hotel - over half of the TV stations were not in English. Would not stay again. We had asked to see another room when first shown to our room and the second room looked as bad as the first and was further from the elevator. Charged us (4 pounds) to keep luggage locked up )stored) for 2 hours before our departure - even after we had been there a week.
Convenient And Reasonable
from maisany
I stayed at the Millennium Gloucester for a three day stint between March 4 - March 7.
First off, it is incredibly convenient to the Gloucester Road Tube stop. Second, The Gloucester Road Tube stop is relatively convenient to the LHR Express, as both are stops on the Circle Line, thus you don't need to switch lines in order to get to or from the hotel from/to Paddington Station.
When I first arrived, they initially told me that they only had a non-smoking room with twin beds. When I pressed them gently, they upgraded me to a Club room, though as I discovered, in Siberia. The hotel is laid out in an "H" pattern, with the elevators (or lifts, if you prefer) located in the cross-bar. Maybe it was to give me a better view but I ended up at one end of one of the vertical sections of the "H". Quite a walk from the lift.
I asked them for a room closer to the elevators the next day and I was accommodated without any issues. The view from my original room was better but I was willing to sacrifice the view for a much shorter walk to and from the elevators.
The rooms were on the small side but not terrible. Both had a desk to write at, a reasonable bath, and the beds were both comfortable and clean.
The staff was quite cordial and at one point very helpful when I inadvertently left some shirts in a drawer in the first room. The woman at the front desk offered to meet me at my original room to allow me to retrieve my belongings and she made the whole thing very easy.
In addition to being convenient to the Tube stop, on the same street, there was a Waitrose supermarket, an all night market, a Starbuck's and a number of restaurants including some low-cost alternatives. The Starbuck's was crucial as the hotel did not offer any high-speed Internet access so I was forced to use the T-Mobile wireless in addition to getting my daily coffee there.
The neighborhood is quite nice and convenient to several other areas, without being overly congested or too touristy. If you like being close to but not in the middle of the tourist areas, this is an ideal hotel.
I would stay here again.
First off, it is incredibly convenient to the Gloucester Road Tube stop. Second, The Gloucester Road Tube stop is relatively convenient to the LHR Express, as both are stops on the Circle Line, thus you don't need to switch lines in order to get to or from the hotel from/to Paddington Station.
When I first arrived, they initially told me that they only had a non-smoking room with twin beds. When I pressed them gently, they upgraded me to a Club room, though as I discovered, in Siberia. The hotel is laid out in an "H" pattern, with the elevators (or lifts, if you prefer) located in the cross-bar. Maybe it was to give me a better view but I ended up at one end of one of the vertical sections of the "H". Quite a walk from the lift.
I asked them for a room closer to the elevators the next day and I was accommodated without any issues. The view from my original room was better but I was willing to sacrifice the view for a much shorter walk to and from the elevators.
The rooms were on the small side but not terrible. Both had a desk to write at, a reasonable bath, and the beds were both comfortable and clean.
The staff was quite cordial and at one point very helpful when I inadvertently left some shirts in a drawer in the first room. The woman at the front desk offered to meet me at my original room to allow me to retrieve my belongings and she made the whole thing very easy.
In addition to being convenient to the Tube stop, on the same street, there was a Waitrose supermarket, an all night market, a Starbuck's and a number of restaurants including some low-cost alternatives. The Starbuck's was crucial as the hotel did not offer any high-speed Internet access so I was forced to use the T-Mobile wireless in addition to getting my daily coffee there.
The neighborhood is quite nice and convenient to several other areas, without being overly congested or too touristy. If you like being close to but not in the middle of the tourist areas, this is an ideal hotel.
I would stay here again.
Standard rooms were run down
from A TripAdvisor Member
Date of stay : 8 - 10 Feb 04 Type of room : 3rd flr Standard Double
(non-smoking) Location
- About GBP 30 cab (radio cab, not London cab) ride (or roughly 25 mins during non-peak hr) from Heathrow airport
- About 20m from Gloucester Tube stn
- Quite a few bus-stops within 5 min walk
- Close to a Waitrose supermarket (next to tube stn)
- Decent no. of restaurants, cafe, pubs & fast foods outlets in vicinity
Room
- Passageway to rm had worn & scruffy carpet and damaged wallpaper
- Decent sized room
- Furniture showing wear
- Wallpaper was torn in some spots (Millennium Club rms probably nicer)
- Room's carpet was clean, but badly stained
- Room had insufficient lights & there was no central switch
- Thermostat control did not work very well
- Sheets were clean, but worn
- Mattress provided decent support
- Had a safe in the room
Gym
- No free weights, but quite a few exercise bikes
- Overall, basic, but able to offer decent workout
Bathroom
- A little cramp
- Well maintained (no mold in corners)
- Nice powerful shower
- Deep & long bathtub
- Had a towel warmer
Breakfast
- Hot breakfast was nice
- Large offering of pasteries & roll
Staff
- Courteous & attentive, except for a Filippino manager at breakfast who told off a member of her staff in front of guests
Overall
- An average hotel
- Easy access to public transport
- Rooms & passageways need to be refurbished
(non-smoking) Location
- About GBP 30 cab (radio cab, not London cab) ride (or roughly 25 mins during non-peak hr) from Heathrow airport
- About 20m from Gloucester Tube stn
- Quite a few bus-stops within 5 min walk
- Close to a Waitrose supermarket (next to tube stn)
- Decent no. of restaurants, cafe, pubs & fast foods outlets in vicinity
Room
- Passageway to rm had worn & scruffy carpet and damaged wallpaper
- Decent sized room
- Furniture showing wear
- Wallpaper was torn in some spots (Millennium Club rms probably nicer)
- Room's carpet was clean, but badly stained
- Room had insufficient lights & there was no central switch
- Thermostat control did not work very well
- Sheets were clean, but worn
- Mattress provided decent support
- Had a safe in the room
Gym
- No free weights, but quite a few exercise bikes
- Overall, basic, but able to offer decent workout
Bathroom
- A little cramp
- Well maintained (no mold in corners)
- Nice powerful shower
- Deep & long bathtub
- Had a towel warmer
Breakfast
- Hot breakfast was nice
- Large offering of pasteries & roll
Staff
- Courteous & attentive, except for a Filippino manager at breakfast who told off a member of her staff in front of guests
Overall
- An average hotel
- Easy access to public transport
- Rooms & passageways need to be refurbished
excellent location, great hotel
from A TripAdvisor Member
We wanted a nice and clean hotel in a very good location(near shops and the city) and Millennium Gloucester was the perfect one. With a supermarket and the Metro station just 1 minute away from the hotel's door, Millennium Gloucester was the perfect choice...
Top Local Tips for London
Gloucester Road Station This stop connects to all the main lines. Very handy for travellers coming from Heathrow airport especially - only 13 stops (approx) to Victoria, then 3 stops to Gloucester Road. Same facility is available to travellers from Stansted - Stansted Express train.
use the tube buy an oyster card and save lots of money. Don't use the Heathrow Express at three pounds a minute
Visitor Tube Pass Go online (www.tfl.gov.uk) and buy a vistor tube pass in advance of your trip. There is no shipping charge for this service. These passes will save you money, time and aggravation, and they are also good for bus service.
- (hotels)
Other names for Millennium Gloucester Hotel
- millennium gloucester london
- millennium gloucester hotel london
- millenium gloucester
- Address: 4 Harrington Gardens - London - England - SW7 4LH - United Kingdom
Travel Library Traveller Rating?
"Excellent pre-festive break" - Margaret
"Too worried about group bookings than individuals" - Andy
"Totally disinterested staff and dirty halls and rooms in need of much renovation" - Ann Patterson
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