Melia White House Hotel

, London, United Kingdom
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Melia White House Hotel

, London
4 star

Rooms: 582

Albany Street Regents Park - London - England - NW1 3UP - United Kingdom | 0800 96 27 20
1473 Traveller

Reviews - Melia White House Hotel

Great location and very clean
Submitted by: Will in 19/02/09
  • Age Group: 26 - 30
  • From: Ireland
  • Traveller type: Young Couple
Have to say we enjoyed this hotel and its location. Did not eat there, but the room was very clean and the staff were average to good.
But what we wanted was a great location, and a clean spacious room, and it delivered.
Not happy
Submitted by: Jim in 07/10/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
I'm not used to posh hotels: consequently, it was a rude awakening to find first that breakfast (not included in the room rate) costs £21: that one side order of chips through room service costs £6.50 plus 12.5% "discretionary" service charge (I understand discretionary to mean optional: these people do not), and the promised room rate of £150/night (at least that's what my business travel team told me) did not include VAT, which was added on later. Over £300 for a bed for two nights is too much, regardless how swanky the hotel looks. I will not be back.
Please, please don't go there!
Submitted by: Lia in 22/10/07
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Weekend Breaker
I'll be brief about this hotel. Me and my husband stayed here in a junior suite, it was the worst hotel we have stayed in (we have stayed in a LOT) the bathroom was so tiny it was ridiculous, the room smelt of smoke which was disgusting, but the worst part was that you could hear every single thing that was going on in the room next door, and the maids gabbling on in the early hours of the morning in the corridor outside, and constant banging noise from the floor above (this was all very late at night and early in the morning). Then the bath started making a noise like the water was going to start bursting out of it, even after shoving a towel over the plug and closing the bathroom door I still wasn't able to sleep! It was just so bad, I can't believe we wasted money on this hotel. The only thing that was half decent was the free evening drinks, I had a couple of glasses of champagne but then the waitresses disappeared. So although it is unlimited they do regulate it sneakily! But that in no way cancels out the problems with the rooms. Would never, ever stay here again.

Historical Traveller Reviews of Melia White House Hotel

A great clean safe above average hotel!

from A TripAdvisor Member
This is an excellent hotel to stay at. I stayed for 5 nights. I found the room to be above average, and the staff to be eager to help with any questions. They cheerfully helped to arrange tours, and were happy to answer any questions we had. The room was very clean and comfortable. The only complaint that I have was with the phone bill at checkout. I used a phone card to make my calls, but was still left with a charge of $120.00, for " just picking up the phone." I found this to be somewhat excessive. However, overall, this hotel is a great place to stay. I would stay again on a return trip.

This hotel is horrible!

from A TripAdvisor Member
I'm not sure where to begin -- this hotel is horrendous! DO NOT waste your money on this hotel. This was listed on Expedia as a "4-star" hotel -- maybe it is 4 stars out of 10. Our room was wecramped and the bedspread was visibly stained. The bathrooms were tiny (although they had been refurbished). The lobby is a disgrace -- sofas and chairs are dingy and pockmarked with cigarette burns. This place is so "off-the-radar" that our driver couldn't find the place after several radio calls. My wife and I arrived in London early in the morning -- the staff refused to allow us to check in before the 3:00 p.m. check-in time (they appeared to give preferential treatment to the many flight attendants/pilots that appear to stay there). I would not stay there if you paid me -- by far, the worst part of our trip was staying at the Melia White House. I'm not sure who is giving this dump Excellent or Above Average ratings -- maybe they are on the staff of the Melia White House! Spend a few more pounds and stay at a decent place.

A Great Deal!

from A TripAdvisor Member
My husband and I stayed at the White House over Valentine's weekend and booked the Expedia special for the Royal Executive Service Room package. A day after we booked, I checked Trip Advisor and read the horror story of the couple who booked the same package and found it was not honored. To make sure we would receive it, I called the hotel and explained my concern (including a mention of what I found on Trip Advisor). I was assured that all the benefits were included for the price we paid. And, I can very happily report that they were! The hotel is well-located (within walking distance of two tube stations), is well decorated and maintained. Some Americans may find it smokey at times, but that is Europe. We are spoiled in the US with our plethora of no-smoking laws! The perks of the package included a delicious full buffet breakfast in a private location (quite a large lounge which included table seating and sofas, chairs, etc.) which was just lovey, complimentary drinks all day, and a full bar and "finger foods" from 6PM-9PM. The finger food turned out to be more than sufficient for a full dinner and was wonderful. Obviously, they have very talented and creative chefs! Really, the only disappointment was the room size. I was hoping for one a bit bigger, but it was extremely comfortable, well-appointed and no smaller than a high quality room in the states. And, in comparison to the room our friends had at the Basil Street Hotel, it was huge! Plus, the floor we were on was very quiet - always an excellent feature. Overall, the package was a bit pricey, but London is not cheap. After taking into consideration that the package included meals, drinks, a lovely room and a great location...we were very happy! P.S. When checking out, we mentioned to the staff. They were very interested in the reviews (including the negative one), so I gave them a copy. It's definitely a valuable tool for keeping hotel staff abreast of what their guests think!


from Amenities67
it is the best hotel in london. location is perfect, only two stop from picadilly if you take tube regent?s park which is less 5 minute walking from the hotel. staff was very friendly and breakfast buffet keep you full almost all day. the room is not very big but is very comfy, tv with 40 channels, a big bed, hot towels all time and water presure excellent. my boyfriend and me stayed 1 week and was fantastic. we would chose it again without hesitation. feel free to contact with me for further info. regards,alicia

Love it

from A TripAdvisor Member
My boyfriend and I decided to splash out and treat ourselves for Valentines Day and chose a Royal Service room. We were extremely worried about wasting our money as it is not often we get to be a little extravagant - but when we arrived we realised there was no worry of this we really felt that everything about the hotel made it worth the cost (?146.00). The front desk service was not as good as the Royal Service desk and the rooms were a little smaller than I would normally want but these are my only realistic complaints - and the fantastic furnishings of the rooms, the huge bed, the more than comfortable bathroom... plus the cool bar and friendly staff... It was all just wonderful. We would love to stay again, we just regret that we only stayed one night and did not have time to take advantage of some of the hotels other facilities.

s Melia White House Hotel offer is bad

from A TripAdvisor Member
Just booked four night stay at hotel based on Expedia's offer. Read the warning posted here after I had already booked. Called the Hotel and they confirmed they would not honor Expedia's offer. Called Expedia, they called Hotel and I am getting full refund.

Fabulous restaurant

from A TripAdvisor Member
I have travelled to London several times for business, and hotels are most of the time disappoiting (small rooms, poor service), but this was an exception. It provides more comfort than most hotels with the same rates, the concierge was always helpful with my requests and the restaurant (with a Catalan chef) proved to be superb. The buffet breakfast was great. The only flaw is that there are no shops nor restaurants in the nearby streets, however the tube stations are very near, as well as bus stops.

rate on Expedia

from A TripAdvisor Member
The hotel was fine. We were in London for our anniversary and booked the room through Expedia. I wanted something a little special so I booked the "Executive Royal Service Room" which, according to Expedia, provides all kinds of amenities including a full English breakfast and, according to the Expedia virtual tour, promised to be a larger than average room.

When we arrived we found out that we were not entitled to the Executive Royal Service, despite eventually talking to the manager and showing him all of the Expedia printouts. We found out that we paid for an Executive Royal Service ROOM, but that the Executive Royal Service SERVICE is extra. Also, the room was just an average room with a small bathroom.

The lobby smelled heavily of smoke all of the time, but the room and floor the room was on was smoke free as promised (and smelled smoke free).

The water in the shower would go from warm to scalding hot (just for a second) about every 15 seconds. We notified the front desk and maintenance claimed to have fixed the problem, but they didn't. Very hard to shower under those conditions.

Also, the hotel pushes its "Pillow Menu" as the ultimate in comfort.
You get to choose from 10 different styles of pillows. We tried it.
They only had one pillow available out of the 10 and it was a large block of foam.

The location was fine, very near to several tube stops on different lines.

All in all, a decent budget hotel if you get a very good rate--but service is spotty. We had turn down service our first night, but not on successive nights (we stayed for 5 nights and tipped early, but not later). Plus, the early conversation with the manager about the Executive Royal Service stuff really colored our stay in a negative way.

Satisfactory but not exremely service oriented

from A TripAdvisor Member
My son and I stayed at Melia White House for 5 nights, Boxing Day through New Years Eve 2003. I chose this hotel based on Trip Advisor reviews. I wasn't thoroughly dissapointed, however, wasn't completely satisfied either. Location was good. I liked how central the hotel was.
Close enough to the action, but far enough away to be quiet and less congested. Great Portland tube was across the street but Warren St.
tube had better access to other tube lines, and it's down the street a bit. Rooms a bit small, but this is to be expected if you don't want to spend all your money on a hotel room. Beds not too comfortable but rooms equipped with necessities. Service is where I was disappointed. I found the front desk personnel and bar staff a bit unfriendly. No "how was your stay" "thanks for staying" etc......Tried to charge me for a "relief kit" from room. She did take it off the bill but it was apparent she didn't believe me. Asked for assistance in calling hotel link to schedule a pick up for airport transfer and the impression I got was figure it out, I have other things to deal with. All in all it was a fine stay. I didn't choose London to hang out in the hotel, but moreso to see the sights and absorb history. Good polite service goes a long way though.

Not the best price/quality in london

from A TripAdvisor Member
Being there in Dec 2003. Helpful staff, but does not meet the standards of a real 4 star hotel. Service is somewhat slow.

Overall, not the best price/quality in London. If one wants less luxurious rooms (for example a 3 star hotel), one can save ca. 50%, and get an equally good (if not superior) service. My suggestion: have a look at the The Bonnington Inn (being there on the new year's eve), which is in the nearby area (even better located than Melia White House).

Top Local Tips for London

Great fish and chips The pub "The Green Man" near Melia White House hotel serves good fish and chips.

Money!! Take more money than you originally want to take because all the littlest things will all add up. Go see a musical, Mary Poppins is well recommended

Oyster Card This is absolutely essential if you are using public transportation in London as it is double the price without an Oyster card. They can be got at most tube stations and some Newsagents. If you are touring around and using buses and tubes a lot it is well worth getting the weekly card. The daily fare cap is around 6gbp per day and the weekly card is around 25gbp so even if you are there for 5 days it is better value.


Other names for Melia White House Hotel

  • sol melia london
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  • melia white house hotel
  • melia white house
  • melia white hotel
  • Address: Albany Street Regents Park - London - England - NW1 3UP - United Kingdom
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