London Marriott Hotel Marble Arch

, London, United Kingdom
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London Marriott Hotel Marble Arch

4 star

Rooms: 240

134 George Street - London - England - W1H 5DN - United Kingdom | 44 02077231277
455 Traveller

Reviews - London Marriott Hotel Marble Arch

Historical Traveller Reviews of London Marriott Hotel Marble Arch

Very upsetting experience

from A TripAdvisor Member
Everything was wrong with this hotel from the beginning. I stayed in the hotel for two weeks for a business trip. The reception staff were rude and ignored any request I would give them. My room was left unlocked twice and the cleaning staff were nowhere to be found. The gym attendant was giving an inappropriate personal lesson to his girlfriend on the floor in the middle of the small gym for an hour and touching her in places that made all the guests blush. The food was dissapointing to say the absolutely least. I repeatedly asked if the cleaners could clean my room before I came home from work each day. The first receptionist said no because empty rooms are given the priority cleaning. The other three said "no problem... I will make a note", but every day I came home to a cleaner in my room, or an unlocked room. Very inconvenient when you just want to come in, get changed and go to a business dinner. The lift was broken for the entire two weeks and I would have to wait an average of 10 minutes in the morning to get downstairs. The room was nice apart from my bed which was sunken in on one side, it was clean.

awful, overpriced food

from A TripAdvisor Member
I wasn't very impressed with the Marriott Marble Arch at all and would not recommend anyone stay there.

The room itself was adequate and clean, if a little on the small side and the staff on the whole were friendly and courteous, apart from the concierge who demanded that I present ID one evening before letting me back in my room when I had mistakenly locked myself out whilst putting my roomservice tray outside. I was barefoot, in my pyjamas, and quite clearly did not have ID on me - it being locked in my room. He was rude and condescending - a real "Jobs Worth".

On the subject of food... I wouldn't recommend eating here. I did so 3 times in my fortnight stay but then after that, the thought of eating more overpriced mediocre food depressed me so much that I was forced to eat out at some of the local Lebanese-owned establishments. Again, something of a mistake as the food was poor... and, being a female alone, I found the atmosphere on the Edgware Road intimidating, particularly at night. By the end of my two weeks I had resorted to eating raw carrot obtained from the local supermarket.

The toilets in the lobby were often dirty and untidy and the lift to the gym and pool was not working for the duaration of my stay, meaning that I had to walk outside of the hotel and then down through the dank and desolate car park in order to reach the leisure facilities. This is not ideal at 6 in the morning. I also had to endure 2 cold showers as the boiler apparently packed up 2 days running.

The only upside was that it was a relatively short walk to the nearest tube station and to the shops on Oxford Street... needless to say, I cheered myself up and spent some of the money I'd saved not eating at the hotel with some good old fashioned retail therapy

d expect

from GodErnst
I was a big fan of this hotel... stayed almost 2 weeks for a business trip. If you have reservations about being in an Arab-dominated area this hotel is not for you. Even the hotel menu/brochures are double-printed in Arabic.

That being said, I thought this was a great area. Marble Arch/Edgemare Rd. is an excellent example of how international London is - and there are many GREAT middle eastern restaurants there. The hotel is also a 5 minute walk from Oxford St./Hyde Park.

Amenities are what you'd expect from a standard Marriott - good room service, clean hotel but no frills that some of the more fancy London Marriotts (Chancery Court, Park Lane) have.

relaxing, away from the hustle and bustle of the city

from A TripAdvisor Member
We booked a weekend away for my husbands birthday, and wanted somewhere near the centre of the city, but not too noisy. We definitely chose right. The hotel was about 5 minutes walk from Marble Arch (this was only a problem when it rained). From the outside it is not that impressive at all, but once inside the surroundings were comfortable and inviting. The staff were very friendly, the room was lovely. We were supposed to have a room with a double bed, but it was more like a super king. There was a small sofa and coffee table to relax. The bathroom was immaculate. They even left a pear and a knife for you, unexpected! Word of warning for those of you who are nosy, do not pick anything up out of the mini bar unless you intend to have it. Due to my husband fiddling, three items were charged to our account, (including a packet of condoms), none of which we had used or drunk. Much to the amusement of the reception staff, we were not charged for these. (Luckily we found it funny too). The food in the bar was excellent, but watch those drinks, they soon mount up! Breakfast was included in our stay, and was more than enough choice. Overall it was an excellent weekend, but I would have liked it to have been slightly closer to the tube station, especially when we were carrying our luggage

This Area is Safe

from alliebdive
I just wanted to address some of the points raised below regarding the area around Marble Arch. It is true to say that Edgware Road (on one side of the hotel) is a centre for Lebanese restaurants but it is not true to give the impression that it is some sort of sinister area full of threatening Arabs. Some of these restaurants are top of the range and the area is lively and perfectly safe for both male and female visitors. It is no more dangerous than Chinatown!!! You would only think it so if you were unused to seeing Lebanese or Middle Eastern restaurants in a concentrated area or if you found such restaurants somehow inherently threatening. Please, don't worry and do take the opportunity to eat at one of them. The cuisine is superb and you will be welcomed by very friendly people and offered course after course of delicious food. It would be so sad to miss dining here and there is no reason to fear the area.

Excellent, comfortable, friendly - Great Value!

from SergioC-PhD
I have never stayed in the Marble Arch area. When I go back to London, I will be staying there again at this hotel! This area is rich in Middle Eastern culture - and the food is fantastic and healthy! The Green Valley store is one block from this hotel and they have terrific pastry and food. This hotel is not far at all from an underground station and is absolutely in great shape inside. I was very very impressed. The only negative (and this might be characteristic of European hotels!) is that the minute you touch something in the mini-bar in your room, the sensors pick up movement and charge your room for that product. I had almost 55 pounds worth of material waived because of this - and they looked at us like we had seven heads. In other words, they had a hard time seeing why we would touch it anyway - meaning, they couldn't see the difference between admiring with potential intent to consume and consumption itself. I asked the desk representative - "how do you shop? you like to look at things before you decide to get it after all, right?" He looked at me and waived the charges. I had a terrific time (this was my fourth time in London) and I highly recommend this hotel. Please, please ignore the ignorant views of some of the posted comments. I found this area of London warm, safe even at 2AM! Everything you can possibly want is right here! Access to safe ATMs/cash dispensers, plentiful grocery shops, all different kinds of restaurants including American-menu, and transportation accessibility. I was truly impressed!

Fantastic

from A TripAdvisor Member
I would definately book ths hotel again the service and staff were fantastic, just a short walk away from great shopping in oxford street and very close to all major tourist attractions. I would totally recommend a room on a high floor as the view we had was fantastic. The rooms were very clean and decor was lovely, very comforable & pleasureable stay. Well done to all staff involved in our stay. My girlfirend had a tremendous birthday. Thank you!!!!

OK

from A TripAdvisor Member
Its a nice place. A bit far from the nearest tube station. But its nice. Try the slots parlor down the block. Paid off every day when I stopped by.

Great hotel , great food, close to shops, bad surrounding area

from A TripAdvisor Member
I stayed at this hotel for one day, as I urgently felt like leaving again the moment we arrived....to my disadvantage. The room service was fast and the food delicious. The hotel is clean and in good shape, though our bed was a bit worn out. The decoration isn´t very 4 star, but it´s allright.
The most annoying about this hotel is it´s surrounding. It´s a completely arab-dominated area, so there´s no diversity in food and as a woman you could feel slightly intimidated by a men-dominated area. I hardly ever saw a woman on the street in the evenings...
I recommend it for short-stay as weekend rates are allright ( the staff isn´t...) and as food is excellent.

Very nice indeed!

from A TripAdvisor Member
We stayed at the Marriott Marble Arch in July 2004 and had a brilliant time. Initially we were planning to stay at the (more expensive) Marriott Park Lane, but when we booked, the only rates available were quite extortionate, which is why we chose the Marriott Marble Arch instead. I'm really glad we did too!

From outside, the hotel looks big and impersonal, but inside it's lovely. It has recently been refurbished and has been well looked after. We had an executive room on the 10th floor. Compared with other London hotels, the room was positively big - there was a king size bed, three-seater sofa, large coffee table, tub chair, desk & chair, and still plenty of room to move around in. The room was bright even on a cloudy day, due to the huge windows along one wall, and the bed was very comfortable. Thick curtains provided total blackout and double glazing meant we were not disturbed at all, day or night. The bathroom was small, but the bath was a decent size. All staff were very friendly and the breakfast was top quality - they even fry your eggs on the spot to your exact specification! The executive lounge was OK, but the selection of snacks and drinks was poor, so we spent most of our time in the hotel bar.

The hotel is a leisurly 10 minute walk from the top of Oxford Street (Hyde Park/Marble Arch end) and the nearest tube station (Marble Arch on the Central Line). It's a pleasant walk, with lots of shops, cafes and eating places along the way, and there are 2 banks (HSBC and NatWest) nearby. If you don't fancy walking, you can catch a bus practically from outside the hotel and we also saw plenty of taxis.

It's true that the hotel is situated in the heart of London's "arab-land", in fact several of the guests were arabs. Obviously if it bothers you to see shop signs written in arabic, you may not enjoy staying in this area, but it's perfectly safe (I know this for a fact because I used to work nearby a couple of years ago, and we always went out to local restaurants and cafes after work). If anything, that area's safer than most other areas in London as it's always busy until late. My husband and I walked back from Hyde Park at 11:30 at night and felt perfectly safe.

All in all, a friendly and comfortable hotel which offers a high standard for moderate rates (for that part of London). Not as plush as the Park Lane hotels, but highly recommended to anyone who doesn't mind paying less for the "misfortune" of having to walk an extra 10 minutes to get to their hotel.

Top Local Tips for London

London Bridge Go to 'half price days out' and register to get 2 for 1 admissions to top london attractions including tussauds and the tower of london

Cheapest, best way to travel. Before you get to London, purchase an Oyster card for the tube it works out cheaper and you don't have to keep purchasing a ticket at every station. You can also top it up when you need to, so you can keep a check on tavel costs.

Taxis Taxis, although pricey, can be cheaper than the underground at peak times if there is a group of you.

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Other names for London Marriott Hotel Marble Arch

  • marriott london
  • london marriott
  • Address: 134 George Street - London - England - W1H 5DN - United Kingdom
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