London Marriott Hotel Grosvenor
, London, United Kingdom
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London Marriott Hotel Grosvenor
Rooms: 223
84-86 Duke Street
- London - England - W1K 6JP - United Kingdom
Hotel Website |
| 44 02074931232
393
Traveller
Reviews - London Marriott Hotel Grosvenor
Great Service, welcoming atmosphere
Submitted by: Sophie in 23/08/07 - Age Group: 18 - 25
- From: United Kingdom
- Traveller type: Weekend Breaker
Our stay at the hotel was most pleasant, staff were on the whole very welcoming, it was located close to the centre of the city and only a short tube ride away from Leicester square. There are stunning views over Hyde Park, however it is not a cheap hotel (although not extortionate!). The rooms are spacious and very well furnished and I would thoroughly recommend visiting, particularly due the close proximity to Oxford Street and a number of bars and restaurants.
Read 392 additional reviews of London Marriott Hotel Grosvenor at TripAdvisor.
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Historical Traveller Reviews of London Marriott Hotel Grosvenor
Great value for the price
from Debye
We stayed at this hotel 2 different times in April 2005 - regardless of what they tell you on the Marriott 800-line, this hotel IS undergoing renovations, expected to last through July 2005 according to the sign in the lobby. We were in lower-floor rooms both times, and there is a lot of construction noise between 9 am - 5 pm.
In spite of this, the hotel was quite nice, and compared to the rates for other Marriott hotels in the area we thought it was a GREAT value. Our rate included a full English breakfast for 2 - which is on the menu in the restaurant at 23 GBP per person - yikes! I can't imagine spending $45 USD per person for this breakfast, but with the choices of hot entrees, fruit, yogurts, cold cuts, breads, juices and other beverages it started out day off well - we generally weren't hungry again until dinner, and with the exchange rate between the british pound and the US dollar that's a good thing!
Ask for a newly renovated room - the bathrooms are bigger - but in both cases we found the room size to be generous, the staff was friendly (especially Claudia in the restaurant every morning!), the location was very convenient. We would definately stay at this hotel again.
In spite of this, the hotel was quite nice, and compared to the rates for other Marriott hotels in the area we thought it was a GREAT value. Our rate included a full English breakfast for 2 - which is on the menu in the restaurant at 23 GBP per person - yikes! I can't imagine spending $45 USD per person for this breakfast, but with the choices of hot entrees, fruit, yogurts, cold cuts, breads, juices and other beverages it started out day off well - we generally weren't hungry again until dinner, and with the exchange rate between the british pound and the US dollar that's a good thing!
Ask for a newly renovated room - the bathrooms are bigger - but in both cases we found the room size to be generous, the staff was friendly (especially Claudia in the restaurant every morning!), the location was very convenient. We would definately stay at this hotel again.
Great Location, Wonderful Hotel!
from Sundance1
Stayed at the Grosvenor in early April for 6 nights. Found the front staff to be very helpful. My husband wanted to watch the NCAA tournament, and they researched the chanel it was on, and made sure we could get it in our room. We are Gold Marriot reward members, so we were able to eat breakfast in the member room every day, along with snacks, and desserts later in the evening. Always well kept, fresh fruits, etc. Close and convenient to the Bond St. Tube stop. Mini grocery across the street for water and drinks. Gros Park across the street is a nice place to take sandwiches and feed the birds. The U.S. Embassy is right across the street. Beautiful neighborhood with lots of Italian restaurants close. Lots of shopping two blocks away. Within blocks of Hyde Park too. The hotel is being renovated, we were lucky to get a room that had just been done. Very nice. Spacious room. Great towels and shower! Had read lots of reviews about poor quality rooms in London, size, cleanliness etc. Decided not to save on hotel, and go the safe route. Well worth the price. Would definately recommend and stay here again!
Good Hotel, Great Location
from A TripAdvisor Member
We stayed at the Marriott Gosvenor Square for three nights on a Marriott Rewards certificate March 9-11, 2005. This was our seventh stay at this hotel...which is easily our favorite in the city.
The hotel is an outstanding property in its own right, with a friendly, accomodating staff that goes out of its way to treat returning guests like family. I spend over 100 nights a year in hotels and can't think of a single one where I consistently feel more at home.
All of this is reason enough to keep coming back, but the real clincher for us is the location. The hotel is in the well-heeled, quiet residential Mayfair neighborhood, but only a five minute walk to Oxford Street shopping, or the Bond Street tube station....a handy connection to all the major tourist attractions. You can be practically anywhere in Central London within 20 minutes or so. Needless to say, there are plenty of excellent restaurants and pubs within a few minutes walk....everything from upscale to neighborhood hangouts.
There's a handy convenience store on one corner across from the hotel entrance, a dry cleaners on another corner, and a neighborhood pub on the third. Lots of basic needs right at hand!
As for the hotel itself, the rooms are clean and well-appointed. Travelers used to American hotel rooms should be warned that standard rooms are "standard" in the European sense, and thus can be quite small. If you want or need more space, ask for an executive room. These are much larger and include a sleeper sofa along with a generous seating area. In all cases, however, the bathrooms are medium-to-large sized and well appointed. Beds are extremely comfortable and soundproofing is more than adequate.
Because of the small standard rooms and lack of a swimming pool, this probably wouldn't be the best choice for families travelling with smaller children on a limited budget. Likewise, those looking for "round the clock excitement" might find the residential surroundings a bit TOO quiet.
When we stayed at the hotel, an extensive remodeling project was in progress. It might be a good idea to inquire about the status of this when booking a room here. A number of rooms are being redone and there's also remodeling taking place in the lobby and restaurant. Try to see if you can get a room that will be away from the noise...which generally goes from about 8:30am-5:30pm M-F. Otherwise, once you've settled on the type of room you want, ask for one with a room overlooking Gosvenor Square (you can open your window and "say good morning" to Ike and FDR).
This brings me to the on-premises food and beverage services. The excellent on-premises restaurant, "The Diplomat" is gone. Its replacement is something called "Cobalt". I can't comment on the new incarnation because we did not visit it during our stay. The Diplomat blended in beautifully with the hotel and neighborhood surroundings and was known for excellent dining....especially their outstanding (if expensive) breakfast fare. Hard to imagine that being improved upon, but perhaps other reviewers can comment on how "Cobalt" has done.
On the other hand, the bar attached to the Diplomat was overpriced and boring, so it wouldn't take much to improve upon that!
Those familiar with the Marriott conceirge lounges will find a good one here. If you're not a Marriott member entitled to free access, it might be worth a few extra pounds for an upgrade in order to get in on the contiental breakfast and evening snacks here. Especially true if there are two or more in your party.
Finally, a word about the concierge here. This hotel has the best in the business. The best I've encountered in 25 years of business and personal travel. They're friendly, they're responsive, they're experienced, and they really know their stuff. A huge plus for first time visitors looking to "learn the ropes".
If you're looking for pure luxury or non-stop excitement, go elsewhere. But if you're looking for a very nice hotel in a very nice neighborhood from which to explore and experience London, this is the place!
The hotel is an outstanding property in its own right, with a friendly, accomodating staff that goes out of its way to treat returning guests like family. I spend over 100 nights a year in hotels and can't think of a single one where I consistently feel more at home.
All of this is reason enough to keep coming back, but the real clincher for us is the location. The hotel is in the well-heeled, quiet residential Mayfair neighborhood, but only a five minute walk to Oxford Street shopping, or the Bond Street tube station....a handy connection to all the major tourist attractions. You can be practically anywhere in Central London within 20 minutes or so. Needless to say, there are plenty of excellent restaurants and pubs within a few minutes walk....everything from upscale to neighborhood hangouts.
There's a handy convenience store on one corner across from the hotel entrance, a dry cleaners on another corner, and a neighborhood pub on the third. Lots of basic needs right at hand!
As for the hotel itself, the rooms are clean and well-appointed. Travelers used to American hotel rooms should be warned that standard rooms are "standard" in the European sense, and thus can be quite small. If you want or need more space, ask for an executive room. These are much larger and include a sleeper sofa along with a generous seating area. In all cases, however, the bathrooms are medium-to-large sized and well appointed. Beds are extremely comfortable and soundproofing is more than adequate.
Because of the small standard rooms and lack of a swimming pool, this probably wouldn't be the best choice for families travelling with smaller children on a limited budget. Likewise, those looking for "round the clock excitement" might find the residential surroundings a bit TOO quiet.
When we stayed at the hotel, an extensive remodeling project was in progress. It might be a good idea to inquire about the status of this when booking a room here. A number of rooms are being redone and there's also remodeling taking place in the lobby and restaurant. Try to see if you can get a room that will be away from the noise...which generally goes from about 8:30am-5:30pm M-F. Otherwise, once you've settled on the type of room you want, ask for one with a room overlooking Gosvenor Square (you can open your window and "say good morning" to Ike and FDR).
This brings me to the on-premises food and beverage services. The excellent on-premises restaurant, "The Diplomat" is gone. Its replacement is something called "Cobalt". I can't comment on the new incarnation because we did not visit it during our stay. The Diplomat blended in beautifully with the hotel and neighborhood surroundings and was known for excellent dining....especially their outstanding (if expensive) breakfast fare. Hard to imagine that being improved upon, but perhaps other reviewers can comment on how "Cobalt" has done.
On the other hand, the bar attached to the Diplomat was overpriced and boring, so it wouldn't take much to improve upon that!
Those familiar with the Marriott conceirge lounges will find a good one here. If you're not a Marriott member entitled to free access, it might be worth a few extra pounds for an upgrade in order to get in on the contiental breakfast and evening snacks here. Especially true if there are two or more in your party.
Finally, a word about the concierge here. This hotel has the best in the business. The best I've encountered in 25 years of business and personal travel. They're friendly, they're responsive, they're experienced, and they really know their stuff. A huge plus for first time visitors looking to "learn the ropes".
If you're looking for pure luxury or non-stop excitement, go elsewhere. But if you're looking for a very nice hotel in a very nice neighborhood from which to explore and experience London, this is the place!
Good service, Great Location, Top Breakfast
from jrsurvey
Stayed for the first time at this Marriot and was not disappointed at all for the price from the Marriot web site. Initially got a smoking room, even though asked for non smoking, but this was changed after some deliberations and got an excellent Exec room which was recently renovated. It was an anniversary of my wife and I, and a complimentary bottle of bubbly was provided by the hotel (I just happened to mention this in the booking!). Overall excellent stay, and great breakfast as part of the package.
Great Location, good place for a family, but need a smile...
from cadams
We're a family of 4 and stayed at one of their Executive Rooms which was quite spacious by London standards. It had a double sofa bed plus a king size bed. The location was perfect for shopping and is just about 4 blocks to the Bond Street Underground station. Breakfast was ok, but served in the cramped "Club Lounge" which could get quite noisy when full of American tourists.
Our only complaint was the snooty reception desk clerk whom we found to be quite unfriendly and who made a bad first impression for the hotel. We had asked for a rollaway bed as our children do not like sharing beds, and were told "we do not have rollaways in this hotel". Surely another more polite sentence with an "I'm sorry" added would not have hurt her to say! In any case, we had requested the rollaway in the Marriot reservation website under the "Special request" box. Someone should have replied earlier to inform us about the non-existence of rollaway beds at the hotel.
Overall, the hotel was a good place for families but they need to re-train this particular check-in clerk to at least smile a little bit.
Our only complaint was the snooty reception desk clerk whom we found to be quite unfriendly and who made a bad first impression for the hotel. We had asked for a rollaway bed as our children do not like sharing beds, and were told "we do not have rollaways in this hotel". Surely another more polite sentence with an "I'm sorry" added would not have hurt her to say! In any case, we had requested the rollaway in the Marriot reservation website under the "Special request" box. Someone should have replied earlier to inform us about the non-existence of rollaway beds at the hotel.
Overall, the hotel was a good place for families but they need to re-train this particular check-in clerk to at least smile a little bit.
Still a great hotel, but what happened to breakfast????
from A TripAdvisor Member
We've stayed and/or eaten at the Marriott Grosvenor Square many times over the years and it's always been one of our favourites. Fantastic location just yards from the shops of Oxford Street, but quiet and with nice views of the Square. Comfortable, beautifully decorated rooms, and professional and efficient, but still friendly, staff.
However, fans of the fabulous breakfasts in the Diplomat be warned! The Diplomat restaurant is closed, and breakfasts are now served in the bar area. Queues, cramped, no hot buffet, and 50% more expensive than before. Really disappointing, as a long, leisurely breakfast in the much-larger Diplomat was always a highlight, and the perfect preparation for hitting the shops.
Additionally, the old Regency Bar has been refurbished. It's still nice, but the bar prices are expensive for the location - the Mandarin Bar at the Mandarin Bar, or the Library at the Lanesborough, are much tonier, and there is little difference in price (especially as service is included at the Lanesborough.)
That said, if breakfast or bars are not a big thing for you, we would still recommend the Marriott on the strength of it's rooms, location and staff.
However, fans of the fabulous breakfasts in the Diplomat be warned! The Diplomat restaurant is closed, and breakfasts are now served in the bar area. Queues, cramped, no hot buffet, and 50% more expensive than before. Really disappointing, as a long, leisurely breakfast in the much-larger Diplomat was always a highlight, and the perfect preparation for hitting the shops.
Additionally, the old Regency Bar has been refurbished. It's still nice, but the bar prices are expensive for the location - the Mandarin Bar at the Mandarin Bar, or the Library at the Lanesborough, are much tonier, and there is little difference in price (especially as service is included at the Lanesborough.)
That said, if breakfast or bars are not a big thing for you, we would still recommend the Marriott on the strength of it's rooms, location and staff.
Really nice place....
from Kenbob
This was a really nice place to stay and definitely a cut above most Marriott hotels. The location in Mayfair can't be beat. The front desk people and concierge were all very helpful. The rooms were a bit small but the fact that they were renovated and had marble baths made up for it. The breakfast served in the small dining room, although expensive, was exceptionally good. I would definitely come back to this hotel again.
A perfect place to stay
from A TripAdvisor Member
Our family stayed here in July. It was a wonderful, perfect hotel. We unanimously agreed that they were the most comfortable beds and bedding ever. The neighborhood was perfect. You could easily and very safely walk everywhere, any time of day. Beautiful park and embassy district on one side of hotel and great restaurants and tube station on the other side of the hotel. Window boxes and pots full of flowers everywhere. The front desk was very helpful with all our "tourist-y" questions. Impeccably clean and beautifully decorated hotel. We felt very pampered! Just like you should on vacation!
Expensive, but superb
from A TripAdvisor Member
I stayed in the Marriott Grosvenor Square in January 2004 for 4 nights. Traveling with 3 friends, we booked a suite with a king bed, pull-out sofa, and two full bathrooms. The room was enormous by both British and American standards; perhaps four or six times the average room in a London hotel. Having two bathrooms was ideal with 4 women. The room was very expensive (around $700-800/night); but you get what you pay for, especially in London.
Both the room and bathrooms were immaculate and tastefully furnished. The service was excellent, responding promptly to requests for extra towels, etc. We arrived early on a flight from Boston, and the staff was nice enough to give us another room to freshen-up until our suite was ready. At most London hotels, you can drop your luggage off before the official check-in time; however, it was especially accomodating to have a room to use after an overnight flight.
One of my standards to judge a British hotel is the breakfast, and the Marriott's breakfast was fabulous. We were quickly greeted by pots of tea, and enjoyed the buffet of eggs, sausages, toasts, pastries, yogurt, cereals, fresh and dried fruit, and waffles made to order. There was such a selection that each morning's breakfast could be different.
As for the location, it was ideal. The hotel is on a quiet street, perhaps a 5 minute walk to Oxford Street and the tube. A pub and small grocery are nearby. The area is perfectly safe.
Of course the Marriott isn't the hotel for British charm, but if you want to want to stay in an "American quality" room in an excellent location, this may be ideal.
Both the room and bathrooms were immaculate and tastefully furnished. The service was excellent, responding promptly to requests for extra towels, etc. We arrived early on a flight from Boston, and the staff was nice enough to give us another room to freshen-up until our suite was ready. At most London hotels, you can drop your luggage off before the official check-in time; however, it was especially accomodating to have a room to use after an overnight flight.
One of my standards to judge a British hotel is the breakfast, and the Marriott's breakfast was fabulous. We were quickly greeted by pots of tea, and enjoyed the buffet of eggs, sausages, toasts, pastries, yogurt, cereals, fresh and dried fruit, and waffles made to order. There was such a selection that each morning's breakfast could be different.
As for the location, it was ideal. The hotel is on a quiet street, perhaps a 5 minute walk to Oxford Street and the tube. A pub and small grocery are nearby. The area is perfectly safe.
Of course the Marriott isn't the hotel for British charm, but if you want to want to stay in an "American quality" room in an excellent location, this may be ideal.
Mariott Grosvenor Square
from A TripAdvisor Member
Recently spent the weekend at the Mariott Grosvenor Square. I arrived with my daughter in a taxi, and the doormen and porters, failed to open my door, or assist me with luggage, (as I was travelling alone with my Daughter, it was a struggle). Check-in was slow, as reception was in chaos. Room in general was quite pleasant, but Air Con was noisy and in-efficient. Breakfast was good. Location is fantastic, the only reason for my choice, of this hotel. Again on check-out, the porters didnt assist with luggage or open my Taxi door. Poor Show. Will stick to Dorchester next time!!!!!!
Top Local Tips for London
Loved London My wife and I spent flew from Toronto to London on British Airways on April 11, 2007. I would highly recommend using British Airways. Right from check in they were on top of their game. The in flight food was good and the entertainment system was the best I have experienced. Each seat has it’s own TV screen and you have complete control over what you watch. There were 10 new movies, sports programs, TV shows, and games for the kids. In London we stayed at the Marriott Grosvenor Square hotel. The hotel, although small by North American Standards, was excellent. We had a package that included both breakfast and supper and it probably saved us the cost for breakfast. If you don’t have a food plan don’t eat at the hotel or be willing to spend 25 pounds for a buffet. It was located a couple of blocks from the Bond exit on the Tube (subway) and was close to all the major sights. The Tube is the way to get around London. It is clearly marked and easy to navigate. We even took the Tube from Heathrow and it was easy and saved some Pounds. We picked up the Rick Steves London guidebook and it gave us great advice on what to see and more importantly how to find the many attractions. Westminster Abbey: Wonderful history and breathtaking architecture. Rent the auto guide and plan on spending a couple of hours. St Paul’s Cathedral: Too magnificent to describe. Spend a couple of hours. Again use the auto tour. Go to the top of the dome to get a unique perspective on the massive size of the building. You can feel the holiness of the place. British Museum: More Egyptian artifacts, some gigantic in size, than you can absorb. I’d be shocked if anything is left in Egypt. You can spend half a day but your mind will probably be mush. British Library: Literary treasures of Western world including Shakespeare, Leonardo da Vinci notes, and the Magna Carta. An hour or two will be enough. Tower of London: Big fort with tones of history. Dead people do tell tales. Do the auto tour and then sight see on your own. Plan to spend at least a couple of hours. Churchill Museum: If you are interested in WWII history visit here. Auto tour was great. Plan on a couple of hours although you could spend more if you wanted. Victoria & Albert Museum: Unless you are a fan of decorative arts don’t waist your time. Buckingham Palace: Wonderful building that naturally you can’t get near. The changing of the guard doesn’t happen every day so make sure you ask before you show up. National Portrait Gallery: Lots of wonderful paintings of well-known history figures. Spend an hour. Kensington Palace: Don’t waste your time. The auto guide is bad and the cost is too high for what you get.
Royal Ascot and Glyndebourne Fantastic "season" events both well worth the trips to witness the eccentricities of the English whilst also having a wonderful time.
explore london by foot if you haven't visited London before, this is the ideal location - you can walk everywhere from here - shops are 1 minute away plus lots of restaurants. You can then walk through the parks past The Ritz straight to Buckingham Palace, St James Park onto the Houses of Parliament, Westminster etc - you see so much more walking than in a cab!
- (hotels)
Other names for London Marriott Hotel Grosvenor
- marriott london
- london marriott
- Address: 84-86 Duke Street - London - England - W1K 6JP - United Kingdom
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