London Marriott Hotel County Hall

, London, United Kingdom
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London Marriott Hotel County Hall

4 star

Rooms: 200

Riverside Building County Hall - London - England - SE1 7PB - United Kingdom | 44 02079285200
630 Traveller

Reviews - London Marriott Hotel County Hall

3/10
Don't Bother
Submitted by: Sonia in 14/02/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
The room we were given was very small, although supposed to be deluxe. The web site for the hotel says the rooms are all spacious. They certainly are not!

Breakfast was no more than average, the hot plate holder held stone cold plates for the help yourself hot buffet and the buffet items were hardly warm, certainly not hot. There was a queue of people in the entrance to the restaurant waiting for tables to be vacated.

The hotel is overpriced, unless you want to pay an extortionate price for a view. It is not 5 star quality.

Historical Traveller Reviews of London Marriott Hotel County Hall

loved that view

from sassycake
i stayed at the marriot county hall three years ago and was very happy.
we had picked it for the view which was sensational. i sat on my balcony and watched the river all night. the room was large and furnished with everything a person could need. would definately recommend. very expensive however.

Nice but just above average

from Jon_Bennet
Stayed for five nights during the (in)famous August heatwave, 2003. The hotel is very nice and is a nice renovation of the former London city hall. It's also very "business-oriented" so the prices in the restaurant, minibar, etc. reflect this. In fact, our mediocre breakfast at the hotel was also our most expensive meal in the U.K.! The room was plain but nice. No complaints but no "wow" either.

Sufficient for our purposes

from A TripAdvisor Member
We stayed here during the Thanksgiving Holidays with our 2 children ages 10/12. We stayed on the club level. I would highly recommend to anyone. They offer a breakfast buffet, snacks, fruits, sodas & water throughout the day and a nightly reception. We took full advantage of this ammenity! McDonalds is within walking distance and our children took full advantage of that! The room was fairly large with a view of the Thames and Big Ben. The furniture was a bit outdated, but served its purpose. Children also took advantage of the pool hours for kids.
Great location. We were able to get to most sights from this hotel. I woudl agree that it is not a 7 star hotel by US standards. We found staff members to be most helpful.

Good Location, Still A Disappointment 11/03

from wendiewill
I booked this hotel for a family vacation, using Marriott Reward points - 95,000, to be exact, for 4 nights. Frankly, I expected better. Yes, the hotel is in an awesome location when it comes to proximity to Waterloo train station and a convenient tube stop at Westminster. It's also situated well for a view of Big Ben, the London Eye, and Houses of Parliament. If location issues are top, this is a good choice. If however, the idea of a 7-star hotel (as it's listed within Marriott's system) is your top priority and you're looking for even a little luxury, go elsewhere. The rooms and amenities are no better than your average American Courtyard. I booked the room online, months in advance, with clear indication that there would be 4 guests. When we arrived at the hotel, they only had rooms with 1 queen size bed.
Despite repeated discussions with management, we spent the night on VERY uncomfortable roll-away beds. The other three nights, they were able to move us to a room that was quite large by European standards and had two beds, but had no view. We agreed to sacrifice view for appropriate sleeping arrangements. As for the amenities, the beds (when we had them) were uncomfortable, the bathroom was basic at best with a tub/shower combo, the 125v plugs never worked despite repeated requests (bring a plug converter at least, and a separate mirror too since there are no plugs in the bathroom), and the pool situation was a joke - as a previous reviewer mentioned, you have to go to one floor to get the code, another floor to enter the code, and the code changes every day!
All in all, this hotel served its purpose, but I was disappointed that I cashed in almost all of my points for a mediocre experience. The business class seats on the plane home provided more luxury.

We loved the view!

from Tripmom1999
We stayed at the Marriott County Hall in November 2002. I chose it because we were traveling with our three-year-old and nine-month-old, and it was one of the few hotels in London with a pool. Also, having stayed in several other parts of the city, having a river view appealed to me.

The view is amazing. Our room looked directly over the river to Big Ben and the Houses of Parliament. A river view was a 25 GBP ($37.50) upgrade, and well worth it.

The rooms are standard "American" hotel rooms, which are quite large by London standards. Our room had 2 queen-sized beds (rare for the UK - they usually have doubles). We had plenty of room for 2 adults and 2 children, however, I would not recommend it for 3 or 4 adults. It was nicely equipped with amenities such as a hairdryer, American voltage plugs, bathrobes and free coffee and tea, although it was missing some of the little uniquely British touches you'll find in similar London hotels, such as a heated towel rack and full breakfast included in the rate.

The Marriott County Hall is a very expensive place, even when you don't consider the room rates. Phone calls were 99 pence ($1.50) per minute inside the UK, 2.99 ($4.50) a minute for the US and if you called a UK mobile. Internet access was 8 GBP ($12) for an hour. They also (strangely, I thought) had a price list of all the "souvenir" items in the room, such as towels (30 GBP/$45), potpourri basket (15 GBP/$22.50) and the "Do Not Disturb" sign (10 GBP/$15).

Their restaurant and room service were exorbitant, charging 15.95 GBP ($24) for a continental breakfast and 21.95 GBP ($33) for a full breakfast. However, the food was very good and the staff was friendly and welcoming to our children, even in the evenings. Dinner at the restaurant ran about $20 GBP ($30) for an entree.

The hotel in general was not overly family-friendly; it is angled more toward business travelers. Our room had a mini-bar that could not be locked, and it was controlled by a sensor that would charge you for anything that was MOVED, much less taken. The pool had limited hours for children on weekdays. However, children under 5 ate free at the restaurant's breakfast buffet and there was a great children's menu in the evenings.

It's a fantastic location for family travel: the BA London Eye and the London Aquarium are both adjacent. There is a McDonald's in the same building, as well as a video arcade and an excellent Chinese restaurant. On Gabriel's Wharf, which runs along the river, there are street performers, souvenir stands, and food vendors. It's an easy walk to most of the major London attractions such as Westminster Abbey, Buckingham Palace, and Covent Garden, and the Westminster and Waterloo tube stations are also convenient. (Although we got lost coming out of Waterloo; Westminster is much easier.)

All in all, if you have the money or Marriott miles (we used miles for 2 nights and paid for 2), I would recommend it. There's nothing like waking in the morning to the sound of Big Ben to let you know you're really in London. It's a nice place to stay, with or without children in tow.

Nice large rooms

from A TripAdvisor Member
I spent a few days here compliments of my brother in law before going to a boutique hotel in central london. double room was very large, nice bathroom. The lounge was nice at night. For a few extra dollars the wonderful gym upstairs was available. Using the pool was inconvenient.
Go to the 4th floor to get the pass code (changed daily), then go to the 5th floor to the pool. Kinda irked me I had to bring a pound to use a locker though.

Great view!!!

from A TripAdvisor Member
My husband and I were here in June 2003. We upgraded our room to a room with a balcony overlooking the river. The view was fantastic! Highly recommend getting a room with a balcony. The room was nice and clean.
Service was good. We did not try the food at the hotel as there are so many places to go. Thought the location was convenient. It was expensive, but we did not find much in London that was not.

This hotel is a huge letdown. Go elsewhere.

from pwrshift
I can't believe all the high reviews for County Hall, from which we just returned after a week (Nov03). In my opinion it is nowhere near a Category 7 (top) rating for a Marriott and don't know how they earned it. Other than the great location for first time visitors to London, Grosvenor or Park Lane would be better Marriott choices. It's a 'cold' looking hotel with stairs to climb (no handrail or handicap lift) just to get into the hotel, and then more once you're in just to get to the lobby. The wallpaper in the bathroom was peeling off the wall in places. There's no coffee maker as advertised. It's just a combo tub/shower - not separate. The restaurant is not a good one - food is cold, uncooked, and poor quality...and super expensive! Phone calls charges are excessive - 1 pound per minute locall and 3 pounds per minute to USA. Get a phone card from a tobacco store and use the hotel's pay phone with it (not the room phone because they still charge by the minute). The bed? Sleep on the floor - it's softer. It took us a half hour to even stand up each morning, recovering from the mattress.
We had a Thames view which was nice, but the room had cheap furniture in need or replacement or repair. It did have 115 and 230 v power plugs (you might need a plug adapter but not a transformer). Nice towels but the maid won't replace empty shampoo/conditioner/soap bottles unless you call. Have hotel empty the mini bar and buy convenience floor for snacks - otherwise you'll pay a big big price.

Excellent value for money

from A TripAdvisor Member
My husband and I were attending a wine-tasting event in SE1 and had been very much looking forward to this. To complement the afternoon we decided to stay over in London somewhere near where the wine-tasting was held. The Marriott looked good, according to the reviews on this site.

We went last weekend and I must say, it was worth every penny and we would stay there again. What a beautiful building, tastefully renovated and the service was outstanding - most unusual for British hotels I'm afraid.

We paid for a river view room with parking and breakfast included and I must say the view was superb (right next to the London Eye), the parking was slick and breakfast was great. Marvellous. Go there and enjoy!

Wonderful experience.

from A TripAdvisor Member
I'm a frequent traveller and was awed by the magnificent view of Big Ben and Parliament from my window. Outstanding staff, excellent executive lounge, large rooms. A two block walk to Waterloo station, which allowed us to catch the Eurostar through the Chunnel for a convenient day trip to Paris. Two block walk across the Thames to the underground. Only negatives is that it is not close to major restaurant districts or shopping. Still, the nearby bus and undergroung stops allow you to reach these areas within 20 minutes. Will definitely stay again.

Top Local Tips for London

Family Dining on the South Bank Giraffe is a great restaurant with offererings for adults and children, alike. Its located on the South Bank past the London Eye in a mixed-use space of restaurants and art/festival galleries. We found delicious food along with an accommodating family atmosphere. Travelers to England will find that many restaurants cater to adults only. Those not wanting to spend their entire vacation in fast-food chains will appreciate the feel, food and fun at Giraffe.

Fire and Stone Restaurant, Maiden Lane, Covent Garden I'd read lots of good reviews about this restaurant and we did visit when were in London and the pizzas are fabulous. It is basically a fancy pizza restaurant but very reasonably priced for London.If you pre-book on their website you will get a pizza, side salad and a drink for £10

Easter Break Insanely crowded - bank holidays throughout Europe on the previous Friday and following Monday to Easter. Also many kids in Europe are on a 3 week break.

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Other names for London Marriott Hotel County Hall

  • marriott london
  • london marriott
  • Address: Riverside Building County Hall - London - England - SE1 7PB - United Kingdom
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