K West Hotel and Spa, London, United Kingdom
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K West Hotel and Spa, London
Traveller Reviews
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Official Contact Details - K West Hotel and Spa
- Address: Richmond Way - London - England - W14 0AX - United Kingdom
- Phone: 08700274343
- Email:
- URL: http://www.k-west.co.uk/
- Official Website:
- Hotel Class:
- Rooms: 414
"My partner and I stayed at the K West in the most expensive room the "K Suite" last weekend (Nov..."
"I was very pleased with my experience in K West, from the rooms quality to the service, the hotel..."
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Reviews - K West Hotel and Spa
5 reviews
(Showing 1 - 5)
Atrocious Customer Service
Submitted by: T & C in 11/06/07
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Relaxation Seeker
My partner and I stayed at the K West in the most expensive room the "K Suite" last weekend (Nov 2007). It was suppose to be a surprise as it was my partners 40th Birthday. I wanted to give my partner a relaxed weekend, so I chose K West as they had the spa. Instead of relaxing and enjoying the stay, some of the hotel staff did their best to stress us out.
As we did not have a credit card we had to pay in advance at check in (I had no issues with that) although they made us pay £200 deposit which I did get back.
Then we were harassed by a member of staff at the spa for treatments that had already been paid for (kept calling our room whilst we were having dinner).
Made to wait over 30min when checking out whilst they check the room (in case we had taken anything) and they were aware that we had a cab waiting outside.
Spent over £1000 at the hotel and would have expected a better service.
Overall we felt we were treated like criminals.
NOT RECOMMENDED!!
Great Luxurious Hotel with Exquisite rooms in the Heart of London
Submitted by: Emine Sarpyener in 06/22/05
- Age Group: 18 - 25
- From: Turkey
- Traveller type: Young Couple
I was very pleased with my experience in K West, from the rooms quality to the service, the hotel is beyond the general European quality, and is part of today's modern boutique hotels. Will definitely be where I will stay on my next trip to London.
Design was nice
Submitted by: Ms. Mackler in 05/17/05
- Age Group: 31 - 40
- From: United States
- Traveller type: Culture Vulture
The hotel design was nice albeit a bit strange given the extreme length of the hotel and it's unattractive location. You had the feeling of the sacrifices you were making as a guest (a good price for an out of the way 'boutique' hotel) and the hotel service did not try and make up for this. My room was quite spacious and clean although the view was not desirable. The spa was acceptable although I didn't have much time to use it.
A great hotel
Submitted by: Tim Craine in 05/11/05
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Business Traveller
I always stay at the K West Hotel when I have business in London. It offers excellent value for money and is in easy reach of central London as it is served by the Central Line. The hotel is modern and chique, the bedrooms are large and well appointed and the decor and fittings are maintained to a very high standard. The staff are friendly and well trained and the food is good. I would not have any reservations in recommending the K West.
Avoid at all cost.
Submitted by: Alfie in 03/10/05
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Luxury Traveller
My partner and I stayed at the K West on 1st & 2nd Oct 04. It was meant to be a surprise weekend for my partner's birthday. I want to give my partner a relaxed weekend, so I chose K West due to the spa. Instead of distressing ourselves, the hotel staff did their best to stress us out.
I emailed the hotel prior arrival confirming the reservation, requesting non-smoking room, etc. The email I got back from them was saying I've booked an entry-level room and I can upgrade the room to deluxe for £30+VAT per night. I replied and rejected the offer as I thought a standard room would be sufficient.
On the day of arrival, my partner and I stood in front to the check-in desk to fill in the form. The receptionist asked if I want to upgrade the room for £30. I was put off by it as I felt that they're so keen to sell you upgrades all the time. Also, I've mentioned it's a surprise weekend for my partner, I don't think it's appropriate to ask such question in front of my partner.
The standard room was ok apart from a bit dark. The room amenities were a bit on the stingy side. No shower gel in the bathroom. So I called reception (I had to wait for about 2 mins before somebody picked up the phone) to request some shower gel and disposable slippers. The receptionist told me the slippers are £2 each. So I said I don't want them.
I complained to the duty manager Meena saying I wasn't impressed by the receptionist checking us in asking if we wanted to upgrade, and the cost of slippers. She didn't sound all that interested and ""lectured"" me that all London hotels do the same. Apparently K West has this policy they have to ask every single person who check in if they want to upgrade, etc. All London hotels have that policy?! THAT IS NOT THE CASE MEENA!!! I stayed at other London hip hotels many many times over the years, including Sanderson, St Martins Lane, MyHotel and many other London 4 & 5 star hotels. Never once been asked that. Furthermore, I worked for Sheraton, Holiday Inn and Thistle Hotels. It's never a policy to ask every single guest on check-in if they want to upgrade.
The room included continental breakfast. It's a complete chaos. There are about 8 tables and 3 staff to serve all the guests who are having continental breakfast. It's a self-service type and most of the time you have to clean your own table (if you're lucky enough to even get a filthy table). Also, just one-person smokes will fill the whole area with cigarette smell. Very off putting.
I asked for a late check out at the reception. The receptionist told me they'll charge £10 per hour after 12pm if I want to check out after that. This hotel is incredible; all they care is how to get more money in an unprofessional manner. I'm sure all business wants more money from their customers, but surely there are more subtle ways to achieving and not having to put people off.
A few days after the stay, I received a letter from the hotel. They've charged me £8.60 for the minibar that I haven't used. I phoned and spoke to Meena and she said she has to check the inventory, etc. For God sake, what is she going to check after so many days?
The K Spa on the other hand is good. Clean and well maintained.
K West has definitely spoiled my weekend. Avoid at all cost. I write this K West review because I dont want other travelers to have a similar bad experience!
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