K West Hotel and Spa

, London, United Kingdom
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K West Hotel and Spa

, London
3 star

Rooms: 414

Richmond Way - London - England - W14 0AX - United Kingdom Hotel Website | | 08700274343
751 Traveller

Reviews - K West Hotel and Spa

Atrocious Customer Service
Submitted by: T & C in 06/11/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
My partner and I stayed at the K West in the most expensive room the "K Suite" last weekend (Nov 2007). It was suppose to be a surprise as it was my partners 40th Birthday. I wanted to give my partner a relaxed weekend, so I chose K West as they had the spa. Instead of relaxing and enjoying the stay, some of the hotel staff did their best to stress us out.

As we did not have a credit card we had to pay in advance at check in (I had no issues with that) although they made us pay £200 deposit which I did get back.

Then we were harassed by a member of staff at the spa for treatments that had already been paid for (kept calling our room whilst we were having dinner).

Made to wait over 30min when checking out whilst they check the room (in case we had taken anything) and they were aware that we had a cab waiting outside.

Spent over £1000 at the hotel and would have expected a better service.

Overall we felt we were treated like criminals.

Great Luxurious Hotel with Exquisite rooms in the Heart of London
Submitted by: Emine Sarpyener in 22/06/05
  • Age Group: 18 - 25
  • From: Turkey
  • Traveller type: Young Couple
I was very pleased with my experience in K West, from the rooms quality to the service, the hotel is beyond the general European quality, and is part of today's modern boutique hotels. Will definitely be where I will stay on my next trip to London.
Design was nice
Submitted by: Ms. Mackler in 17/05/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Culture Vulture
The hotel design was nice albeit a bit strange given the extreme length of the hotel and it's unattractive location. You had the feeling of the sacrifices you were making as a guest (a good price for an out of the way 'boutique' hotel) and the hotel service did not try and make up for this. My room was quite spacious and clean although the view was not desirable. The spa was acceptable although I didn't have much time to use it.
A great hotel
Submitted by: Tim Craine in 11/05/05
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
I always stay at the K West Hotel when I have business in London. It offers excellent value for money and is in easy reach of central London as it is served by the Central Line. The hotel is modern and chique, the bedrooms are large and well appointed and the decor and fittings are maintained to a very high standard. The staff are friendly and well trained and the food is good. I would not have any reservations in recommending the K West.
Avoid at all cost.
Submitted by: Alfie in 10/03/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Luxury Traveller
My partner and I stayed at the K West on 1st & 2nd Oct 04. It was meant to be a surprise weekend for my partner's birthday. I want to give my partner a relaxed weekend, so I chose K West due to the spa. Instead of distressing ourselves, the hotel staff did their best to stress us out.

I emailed the hotel prior arrival confirming the reservation, requesting non-smoking room, etc. The email I got back from them was saying I've booked an entry-level room and I can upgrade the room to deluxe for £30+VAT per night. I replied and rejected the offer as I thought a standard room would be sufficient.

On the day of arrival, my partner and I stood in front to the check-in desk to fill in the form. The receptionist asked if I want to upgrade the room for £30. I was put off by it as I felt that they're so keen to sell you upgrades all the time. Also, I've mentioned it's a surprise weekend for my partner, I don't think it's appropriate to ask such question in front of my partner.

The standard room was ok apart from a bit dark. The room amenities were a bit on the stingy side. No shower gel in the bathroom. So I called reception (I had to wait for about 2 mins before somebody picked up the phone) to request some shower gel and disposable slippers. The receptionist told me the slippers are £2 each. So I said I don't want them.

I complained to the duty manager Meena saying I wasn't impressed by the receptionist checking us in asking if we wanted to upgrade, and the cost of slippers. She didn't sound all that interested and ""lectured"" me that all London hotels do the same. Apparently K West has this policy they have to ask every single person who check in if they want to upgrade, etc. All London hotels have that policy?! THAT IS NOT THE CASE MEENA!!! I stayed at other London hip hotels many many times over the years, including Sanderson, St Martins Lane, MyHotel and many other London 4 & 5 star hotels. Never once been asked that. Furthermore, I worked for Sheraton, Holiday Inn and Thistle Hotels. It's never a policy to ask every single guest on check-in if they want to upgrade.

The room included continental breakfast. It's a complete chaos. There are about 8 tables and 3 staff to serve all the guests who are having continental breakfast. It's a self-service type and most of the time you have to clean your own table (if you're lucky enough to even get a filthy table). Also, just one-person smokes will fill the whole area with cigarette smell. Very off putting.

I asked for a late check out at the reception. The receptionist told me they'll charge £10 per hour after 12pm if I want to check out after that. This hotel is incredible; all they care is how to get more money in an unprofessional manner. I'm sure all business wants more money from their customers, but surely there are more subtle ways to achieving and not having to put people off.

A few days after the stay, I received a letter from the hotel. They've charged me £8.60 for the minibar that I haven't used. I phoned and spoke to Meena and she said she has to check the inventory, etc. For God sake, what is she going to check after so many days?

The K Spa on the other hand is good. Clean and well maintained.

K West has definitely spoiled my weekend. Avoid at all cost. I write this K West review because I don't want other travelers to have a similar bad experience!

Historical Traveller Reviews of K West Hotel and Spa

Dont believe the hype - except for K Spa

from A TripAdvisor Member
Oh dear. K west - stuck out in the hinter land of Shepherds Bush needs to be special to make up for it's poor location. However based on my experience this is not the case. Lets face facts - this is no five star hotel. Okay so it is trying to be hip and trendy but that is no excuse for basement rooms that have "views" of a path outside and staff that are over stretched and poorly trained. The rooms are okay for the price. The bar is nice - a few BBC types can be spotted here. The Kanteen is a joke - small, noisy and not a place to spend a romantic evening. But lets leave with a positive - the K Spa is superb. I had the Hot Stones treatment and it has to be the best massage I have ever had. Fantastic staff and great therapies. For this element alone its worth staying here. In conclusion a avaerage hotel with one exceptional element - just dont think you are going to get a 5 star experiance.mra

great hotel

from A TripAdvisor Member
I thought the staff was very helpful. The rooms were clean and the bathroom was big. The tube station was a block away and the airport bus can be picked up at the Kensington Hilton, which is about 3 blocks away. The area wasn't bad. It's a working class neighborhood, which I felt safe in. There's a little shopping mall which you can get groceries and pharmacy things in.

Good undiscovered gem

from A TripAdvisor Member
I have stayed at K West a couple of times and thoroughly enjoyed my time. The staff are nice, the rooms are comfortable although the views are not so good. The approach to the hotel - some back roads - did make me wonder, but once i got inside, all my worries vanished.

I have stayed in standard and a delux room and have also had a peak at the suits - which are WOW.

They have just refurbished the restaurant so have not eatent here recently, but in previous times have and thought it lovely. I did a get a bit upset once as I had paid for a continental breakfast and had a piece of toast and some juice and then left the dining room. As I walked out I saw someone I knew so went back in to have a coffee with them and they wanted to charge me the whole cost again!

The hotel is located just off Shepherds Bush which is handy for the tube, not far from Hammersmith if you are coming in on the Picadilly line from Heathrow, good bus links and also near to Kensington Olympia which is a main line station.

They are regularly used by local companies who are based in the area - think big media/television companies - and they put their guests up at K West, so you may be lucky and see someone you know.

I like the bar. Its small, has comfy sofas, a lovely fireplace but the prices are a bit high.

All in all, if you want somewhere different, then try K West. It is certainly somewhere that I recommend. Its not so chic it hurts, but it has some twists. The rooms are good sizes, but the views poor. The food was good, the bar good but a bit pricey. It has a lovely spa but no pool. Also has free internet from the communal area.

Great Room

from ress
Earlier this month I spent 5 nights at K West. I had booked a standard room at the best web price I could find, then upgraded to a deluxe for a very reasonable charge All together I paid just over 100 pounds for a large room with very comfortable king bed, large stylish bath, suede sofa, wide screen TV, DVD, and CD, desk, safe, and excellent amentities. For the price, this is by far the best room I have ever had in London. The exercise facilities are excellent for any hotel. They try to make evrything stylish from the staff (sometimes too stylish) to the spa. On the downside, my room (and most, I think, that face north) looked out onto an alley. You might try a south facing room if available. I also asked to see a standard room. They are much smaller but have full size beds and similar appointments and amenities. I like the location in a residential neighborhood. It's an easy walk to Kensington, Holland Park, and Notting Hill. Friends who live nearby were unaware of K West and will be recommending it to other visitors.

Perfect Vacation at K West

from A TripAdvisor Member
K West is just off the London map in Shepherds Bush. The bus and tube are steps away. The hotel is modern and chic and the help courteous and my family found them friendly. This is a very nice place and would surely command much more per night if more centrally located. Attracts artistic crowd. During our stay we met models, buinessmen, and a rock band that was very big in the early 80's. And my party was a 3 generation family vacation. So, they cater comfortably to all. Has a beautiful spa/gym, and delicious restaurant. Used to be the BBC building in the 60's. Highly recommended if you don't mind using the bus or tube to get to town.

Hidden gem

from A TripAdvisor Member
I loved the K West it's hip and funky and the staff were very pleasant.
It's near the Shepard's Bush tube and definietly not in Notting Hill - but I liked the neighborhood - for once in London I didn't have to feel like a tourist. It's located in a residential neighborhood with stores nearby. The shower did run all over the floor - poor design - but I'd definitely stay again.

Nice Hotel, Comfortable Roomes, So-So Location

from A TripAdvisor Member
K-West has a nice flare to it - very modern interior. The rooms are comfortable and clean. They even provided large umbrellas for guest to carry in the rain.

The only disadvantage that this hotel had, in my opinion, was the location. It is not centrally located, but does have close access to the Tube - Central Line (about a 2-3 block walk). For the price (I got a room for $130/night including taxes) it was a great deal.

Quite nice...

from A TripAdvisor Member
I stayed at the K West for a night (Aug 3-4) and I thought it was very nice. The location could have been better but I rather liked the fact that it was hidden away from the hustle and bustle of the city. Almost like a jewel in the crown. The lady at reception could have been a little friendlier :-) but the room made up for it.

We stayed in the deluxe room with the KING bed...I liked the CD Player/DVD Player that came with the room. Great sound...and the bed...wow...it was like sleeping on a cloud.

My issue was with the bathroom door...I mean it was nice and all...but what's with the door? If someone was sitting on the couch, they could see right into the bathroom...the shower door wasn't frosted either...so that got a little tricky.

I had a great experience there...it cost me 129.00GBP plus taxes...not bad for a four star hotel...I didn't take advantage of the SPA facilities that came with the room...but that's ok.

Next time I go to London and I need a quiet, relaxing time...I will definitely check out the K West again. The CD Player and bed are definitely a good thing when looking for romance on a vacation.

Enjoy...hope the review helped

okay but in the dead zone

from lemonade
My husband and I stayed at the K West in early May. We had the deluxe room which has a comfy king size bed with nice fluffy duvet. There was also a small kitchenette (fridge/oven/sink/kettle) in the room. The bathroom was nice but the shower had only a half glass door which was awkward as we were afraid we'd soak the whole room from the shower spray. Poor design. The room was quiet. There is a bar downstairs that is kinda sad and there is pretty much no breakfast available from room service although we did see some empty trays with cornflakes left behind. Food from room service is good however. There is a nice spa that you can use for free with a good jacuzzi and steam rooms. There is nothing to do in the area by the hotel and the neighborhood around the hotel is kinda grim. When walking at night we thought we were gonna get mugged by a shady dude hanging out on a nearby bridge. Remember, we are very city savvy New Yorkers. The Shepards Bush Tube is very nearby and it is easy to get a nightbus back from the center of London although if you stay out late lots you are better off booking a hotel in the middle of the city. We found the staff to be very helpful and polite. If you don't mind being out in the dead zone of London, KWest is a good cheap option.

Worst hotel experience ever!!!

from A TripAdvisor Member
I stayed at this hotel in February 2003 and it was the worst experience I have ever had as a frequent traveler. I rented a mobile phone during my stay and left it with the front desk to be picked up by the mobile phone company. The phone was missing when the package was picked up by the courier (plastic lock broken). Subsequent investigations were met with arrogance by the hotel, from the front desk manager, Joanna Walker, all the way up to the General Manager, Steven Kyjak-Lane. I found the hotel on the web advertised as Kensington/Notting Hill, which are two exclusive areas of London. It was actually West Kensington, a rough, dark & seedy neighborhood. The rooms are comfortable but after having to pay for their dishonesty and putting up with the terrible service, I would never stay there or at any other kwest hotel again.

Top Local Tips for London

From the Airport Landing at LHA is ok and then you can use the Train- tube to the city center and is not expensive and takes 45 minutes to Padington Station from where you can take the taxi to where you have to ! And in these days with the value of $ to Pound ...

Smiths of Smithfield Smithfield Market near St. Paul's Cathedral is London's main livestock market. Directly facing the entrance is a steak restaurant called Smiths of Smithfield. It is fantastic and the views from the restaurant over the London Skyline accompanied by exquisite cuisine are worth every penny. The ground floor is a trendy bar and there are clubs nearby for those who want to make a night of it.

From Paddington The trip from Paddington in a taxi is under $20 and well worth it. The subway transfers, stairs all add up to hassle after a long trip


Other names for K West Hotel and Spa

  • k west london
  • k west hotel
  • Address: Richmond Way - London - England - W14 0AX - United Kingdom
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