Jolly Hotel St Ermins

, London, United Kingdom
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Jolly Hotel St Ermins

, London
4 star

Rooms: 285

2 Caxton Street - London - England - SW1H0QW - United Kingdom Hotel Website | | 020 7222 7888
684 Traveller

Reviews - Jolly Hotel St Ermins

wonderful original features
Submitted by: darren daniels in 19/02/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
We stayed at this wonderfully oringinal hotel after a function in the fabulous Crystal room. The atmosphere is lovely and the staff super helpful, even very late at night. After the function late into the night there were lots of comfortable rooms and nooks to sit, even a log fire! No one hurried us. The breakfast was superb, every thing one could wish for in fabulous surroundings and again we were not hurried at all. The room was clean, very quiet, spacious and the bed comforable. We travel the world and it was a lovely change from the usual boring run-of-the-mill hotel all too often found these days. (The only critism we could find was that it was a little on the chilly side.)We shall return!!
Great room facilities poor air con
Submitted by: Ann in 26/07/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
The room has excellent facilities but the air conditioning is unsatisfactory and the room was too hot. The dining facilities were cramped, with tables bunched too close to other guests. The service in the dining room was very poor. Waiters had to be sought out every time something was required with no anticipation of a guests requirements.
Quaint and lovely in 1992
Submitted by: Anne in 30/12/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
We stayed here for a week in 1992 and loved everything about it! It was quaint with flowered wallpaper and chintz overstuffed chairs in the rooms. However, looking at these photos in 2006 it looks like the rooms now have painted white walls, which is really too bad! It was so charming in 1992! The hotel is smaller than it looks. We were in room 438 which overlooked the front courtyard and was a great room! I am very, very saddened to see the changes, the modernization! Yes, the elevator was also old and noisy when we were there (very narrow, it held about 6 people, standing as if in a line, had mirrored walls, and a gated opening on each floor) but it was fun! The whole place was charming with a few elegant touches, such as the uniformed man who greeted you upon your arrival in the courtyard, and a fancy restaurant. It was the highlight of our stay in London, among hundreds of great highlights!
Reasonable For The Price
Submitted by: Jonathan in 09/10/06
  • Age Group: 51 - 60
  • From: Sudan
  • Traveller type: Business Traveller
Like Katherine (the first reviewer) I too was put in a small single bedded room, but didn't suffer the misfortune of being frozen to death! The hotel is quaint, with a rickety lift, but overall it is efficiently run and the service attentive. Standard English breakfast was plentiful and of good quality, though freshly squeezed orange juice is now the industry norm.
A cold night in central London
Submitted by: Katherine in 22/02/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
I stayed at this hotel for business last night, and found it to be slightly tired and shabby. The building itself is beautiful and has many amazing features, but it needs redecorating and updating. But worst of all, I was in a tiny single room, with old, draughty metal windows and an inaequate heating system on one of the coldest nights of the year. I spent the evening feeling cold and miserable. Additionally, parts of my cooked breakfast were stone cold! I was glad to leave to get somewhere warm in the morning!

Historical Traveller Reviews of Jolly Hotel St Ermins

A First Anniversary Treat

from A TripAdvisor Member
As a first anniversary treat, my husband and I decided to return back to London for a long weekend vacation. After reading some of the reviews of the hotel on TripAdvisor, I was a bit nervous of our choice of hotel. While the pictures of the hotel are stunning, it seemed that everyone had something to be concerned with. Perhaps it has everything to do with timing, but do not be worried! This hotel is comfortable and personable, with great service and a great staff! The location is great for those that want to get away from the tourist crowds but like the convenience of a close tube station. We couldn't have been more pleased and will definitely be back again!

My Impressions

from A TripAdvisor Member
I was very impressed with the room. the service, the user-friendly nature of the amenities, (In-Room_Safe etc.) Wake-Up Calls at the time requested. Nice Pub.

Arrived early (6 hrs.) No prtoblem, leave luggage with Concierge all tsken care of.

Have nothing bad to say.

language barrier

from vegaskay
I stayed here for a week with my mom, who has difficulty with stairs.
Unfortunately, the only way in (or to breakfast) involves several steps. The lift accomodates about 3 people. The hotel is Italian owned, the staff has difficulty with English. (Foreign language channels predominate.) While we enjoyed the bar (with appetizers and large fireplace-no smoking is hidden on the other side of the fireplace) we observed several overcharges, wrong (too little) change, and other acts of petty dishonesty there. At checkout, we were charged in US Dollars (at an exhorbitant conversion rate). The rooms were decent sized for a budget London hotel, but falling apart-carpet held together with duct tape in both rooms and halls. On the bright side-afternoon tea was unexpectedly wonderful. Location is also great-walking distance to Buckingham Palace, Big Ben, etc.-or walk around the block behind the hotel to the St. James tube station.

Great staff!

from Partygrlll6
The concierge was extremely helpful, and the service was wonderful. The rooms were larger than the typical European hotel rooms, and were very clean! The location is excellent as well...would definitely a stay.

Now my favourite.....

from Fly.Eastern569
This is an excellent hotel and I just returned from a 6-night stay (15-20 March 2004). Other reviews of the hotel was influential in my decision. I felt it was the safest hotel in London as Scotland Yard was only 1/2 block away. Also the St James's underground is only 2minutes.
My room was outstanding - large for 'traditional' London size with two twin beds. Outstanding amenities in the bathroom. Not a large choice on TV channels but thet seemed to try to satisfy all requirements as there were an number of 'foreign' language stations. Continental breakfast was excellent. My only problem was adjusting the air conditioning. Once I mastered that it was fine and comfortable but I never could understand why the thermostat was at least 10' up and I had to stand in a chair to make adjustments. Service in the bar lounge was very good and the food very good. This was my 30th visit to London and I have stayed at many hotels but I really believe this one is the best - overall.


from A TripAdvisor Member
We stayed here in mid January.We were very satisfied. The rooms were clean,the staff pleasant and the atmosphere was charming.

Great location for sightseeing but small rooms

from ScottishPrincess
I stayed here for one night and found the stay OK. I often come down to London for business around the Westminster area and the hotel is handy for this. Certainly very handy for tourists wishing to see the Houses of Parliament, Westminster and a short cab ride to Buckingham Palace etc..The rooms were VERY small but comfortable and clean. The breakfast was excellent and very friendly staff. I did not get any of the noisy or smoky type clientale as my stay was in January. I would stay here for business again but would not use it for a family vacation- rooms too small and the ambiance of the place is more suited to business and adults.

Great Location with a few quirks

from JBW614
I recently stayed at the Jolly Hotel St. Ermin's for six nights -- from December 27 through the New Year's Holiday. On the whole, our visit was very positive. You simply cannot beat the location -- a quick two-minute walk to St. James's Park tube station (Circle and District lines), about a 10-minute stroll to Victoria Station and easy access to Buckingham Palace and Westminster Abbey. Multiple sandwich shops can be found in the immediate neighborhood as well as a Sainsbury's on Victoria Street. Don't miss the National Trust Gift shop just down Caxton Street -- lovely items to take home. Also, the hotel is directly across the street from New Scotland Yard (with a policeman posted out front round-the-clock) which made us feel like we were in a safe location and provided a real "cool" factor for my 9 year-old son. Some quirky things about the hotel . . . The lifts have a maximum capacity of 5 people and there is frequently a queue for them -- particularly during the breakfast crush and following fire alarms (yes, there was an evening fire alarm during our stay). The desk staff may try to slot you into a continental breakfast even though you are clearly booked for a full breakfast. Be vigilant and stand your ground -- the very polite desk staff will make the necessary amends. When you first check into your room, don't unpack until you make sure the heat works properly -- if it doesn't, request another room. Our heat did not work reliably (which I discovered after everything was unpacked) and we suffered a few chilly nights before it was fixed. As noted by other reviewers, this is an Italian chain. The staff do a good job of communicating in English -- be prepared to work with them and all will be well. They are pleasant, friendly and fair. Also be aware that all printed material in the room is in Italian and only six of the television channels are in English. But, you're in London to enjoy the sights so don't worry about the television -- you get BBC 1 and 2 as well as Sky-TV. That's all you really need. Jolly St. Ermin's was a lovely place to stay and I hope to visit again soon.

Loved the Jolly

from A TripAdvisor Member
Our family(9 of us) recently returned from a trip to London. We stayed at the Jolly Hotel St. Ermins for 5 nights. It was the nicest hotel we've ever stayed at in London. The lobby was breathtaking. The rooms were a bit on the small side, but that's typical for London. The beds were very comfortable, the bathrooms had marble vanities and nice, hot showers. Loved the extras- robes. hair dryer, basket of teas with hot water decanter, and the built in converter for your USA appliances. Housekeeping was excellent. Our rooms were made when we got back from morning breakfast. Our continental breakfast was included with our room rate- a very, full continental breakfast which included pastries, croissants, breads of all kinds, meats, cheeses, fruits. The dining room in which it was served was lovely. Service was outstanding. Everyone on the staff was very professional and courteous. This is an Italian chain so there was a bit of a language problem at times, but it was a minor inconvenience. The lobby was very smoky, but they did have have no-smoking areas in the lounge. The hotel is very conveniently located to St. James Park, Buckingham Palace, Big Ben and Parliament and other tourist areas. Loved the Jolly! Will definitely stay there again on our next trip to London.

s a language obstacle

from TarheelTraveler99
This hotel, a former monestary, dates back to 1887. It has clean comfortable rooms, and has undergone modernization. The location is near Buckingham Palace, Westminister Abby and the Houses of Parliament.
You can easily walk to the theater district, or take the Underground.
It is accross the street from New Scotland Yard in a quiet neighborhood. The food at dinner and for afternoon tea is very well prepared. It's housekeeping staff will make every effort to please.
HOWEVER TRAVELER BEWARE!!! There's a language problem. In 2001 this hotel was purchased by Jolly Hotels from Italy. Jolly also owns the Madison Towers Hotel in New York City. Unless you speak Italian fluently, you will definitely encounter some communication problems which will leave you frustrated. Only two of the registration desk staff I approached spoke English with some degree of fluency. This hotel has a large number of both English and American guests. Some Examples: I purchsed some coffee mugs the hotel has available for sale.
A pair of womens' slippers also was added to my bill. My first request to remove the charges for the slippers was ignored. When I was ready to check out, the slipper charges were still on the bill and the the front desk clerk I encountered had to consult with a supervisor whose English was subpar. I had to constantly explain I would dispute the charges with my credit card company before the ten pound charge for the slippers were revoved. A fire alarm was sounded at 6:30 AM on Saturday.
December 13. After firefighters responded and gave the "all clear" a hotel employee in the lobby started speaking in Italian. I had to say "English, English." Breakfast comes with your room. On the morning of December 12 the organge juice was mostly water. Neither I nor another guest who lives in Great Britain could find a dining room employee who understood we found the orange juice too watered down. I had a pair of pants which needed to be dry cleaned after they got muddy. My first call to reception reached a front desk clerk whose knowledge of English was limited. I was relieved to get one of the housekeeping supervisors five minutes before a 9AM deadline for pickup on Saturday December 13 who understood a had laundry and dry cleaning tp be done. Mark G. Rodin 3528 Abercromby Dr Durham, NC 27713-1472

Top Local Tips for London

Expensive restaurants When you reach a certain amount for a meal, no matter how much more you spend it won't get better. Never pay more than £20/£25 for the mian course !!! Never pay more than £20 for a bottle of wine !!!!

Learn the map and don't be a tourist! No one in London was very helpful when it came to directions. The hotel was helpful, but people on the street never seemed to know where anything was or they just didn't want to assist. Learn the map and tube lines. Also, the tube broke down nearly every 20 minutes. If you can manage the walk somewhere, just do that. Bath and Stonehenge were nice to say I've seen, but incredibly touristy and not the impressive sights I'd hoped for. Skip it unless you have a personal draw to it.

Oyster Card Do get an Oyster card - we could have saved some money had we purchased one earlier.


Other names for Jolly Hotel St Ermins

  • jolly st ermins london
  • jolly st ermins hotel
  • jolly st ermins
  • Address: 2 Caxton Street - London - England - SW1H0QW - United Kingdom
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