InterContinental London Hotel

, London, United Kingdom
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InterContinental London Hotel

5 star

Rooms: 458

1 Hamilton Place - London - England - W1J 7QY - United Kingdom Hotel Website | | 44 02074093131
666 Traveller

Reviews - InterContinental London Hotel

Historical Traveller Reviews of InterContinental London Hotel

Excellent Service and Room

from davidw70
Stayed in a Royal Park room for one night, with a wonderful view across Green Park towards the London Eye & Big Ben. The hotel still isn't quite finished (not all rooms ready and Spa is not open), but what is there is superb. Excellent service from all staff, particularly in the bar/Cookbook Cafe.

The room was a reasonable size for London although not huge. However, you could see the quality of the furnishings, bathroom fittings, Bose sound system, etc. There was an good rain shower over the bath.

Breakfast was superb - best orange juice I've ever had, and good buffet selection plus chef on hand to cook omlettes, fried eggs and waffles. Probably worthwhile including in the price of the room as not cheap otherwise. Prices in the bar were similarly expensive (£5 for beer, £6.50 for glass of wine + 12.5% optional service charge) but probably expected for a hotel of this quality in central London.

Fantastic Service in Fantastic Hotel

from JG_16
We have just returned from a fantastic 2 night stay, including New Years Eve. We had used the hotel a few times before the refurbishment, and were interested to see the change. And we were very impressed! It's just a shame that all of the suites, the Spa and the Club Lounge are yet to open. Our room was quite small, but had a bit of character and had a great balcony overlooking the London Eye and Big Ben. The bed (as per all Intercon's) was fantastic. The Bang & Olufsen TV was also a nice touch, and the mini bar was well stocked. The bathroom wasn't massive, but was sufficient in size, with a great shower.

We didn't eat in the hotel, but the drinks we had in the bar were great (including the free champers on NYE thanks to the lack of Club lounge) , and the service was amazing at all times from every member of staff.

Definitly worth a stay...and we had no problems getting a cab, even at 9.30pm on New Years Eve! We'll be staying here again!

New Year Celebration

from northwest1
My wife and I along with my sister and her husband spent three nights in the hotel over the New Year holiday, I knew when booking that the Hotel was still being re furbished.
I was fortunate enough to be offered a very good room rate inclusive of breakfast for inner court rooms, these rooms are of a small to reasonable size for London and are obviously new, try and avoid room 721 if you go, we asked to be moved because of the noise from the service lift next door.
The Staff and the reception/public areas were very very good we were treated very well and my room complaint was handled with no issues.
The location of the Hotel is superb and for sure is the big plus point.
Overall we really enjoyed our stay, five star London Hotels are expensive this Hotel being no exception, we would return.

Excellent Hotel, with possibly the best staff in London

from iamorgan
This hotel, since is refurb is fantastic and is among the best hotels in London. The best thing about the IC London Park Lane is the quality of the SERVICE -something that is hard to get nowadays. From valet parking, to being greeted at the door and taken to my room, and to departure, every member of staff was pleasent to deal with and responsive. The rooms are great, still rather traditional, but with superb modern twists, such as Bang & Olufson Flat Screen TV's, Bang & Olufsen sound system and Air Conditioning. For London, the rooms are NOT small -although they aren't huge. The bathrooms are small, yet they are functional and stylish, with fluffy towels, towelling robes and slippers. Furthermore, there is no seperate shower in the standard (innercourt and mayfair) rooms, but there is a really good power shower fixed over the bath, witch is excellent. The controls for all of the bathroom taps and the two showers in the bath, are easy to operate, which is sometimes not the case in hotels. The minibar is well stocked and the beds are up to the usual InterContinental standard (meaning that you don't want to get out of them!) Theo Randall was a disappointment, Pigeon and Veal are on the menu, no Beef Steak to be seen, but there are two restaurants in the hotel and the food is good in both, despite Theo Randall being not to my taste. The room service menu is also extensive, if not overpriced, £5 for a coke is a little extortionate I feel!

Breakfast is also a feature of the hotel in the "Cookbook Cafe". Continental breakfast is on a buffet, but English Breakfast is cooked to order, meaning your food is always fresh and hot, again, this puts the hotel streets ahead of other hotels in London where quite frankly the breakfast lets other hotels down. Another selling-point of the hotel is the bar, the service is great and they bring round hors d'oeurves every 15 minutes.

Although the spa is not open yet, nor is the Club InerContinental lounge, so they are not meeting all Royal Ambassador benefits yet. Overall, the hotel is fantastic and I highly recommend it, I will certainly be returning, really can't speak highly enough of it.

Please disregard comments posted before 2006 as the hotel has been fully refurbished (about £80 million) so it has been transformed and it has improved beyond belief. Oh and did I mention the excellent servivce?....

Paper thin walls in a 5 star hotel?

from globehopper1
The Intercontinental has just finished a year-long, 63 million pound refurbishment. My driver told me about it, and I decided to stay on a two night visit to London on business. My first and last stay. The main requirement I have in a five star hotel is a quiet room. I work hard during the day and need a good night's sleep. Well, this is the wrong hotel if that is something you're interested in. You'd think spending all that money, they would have allocated something to room insulation! You can hear the tissue being reomved from the holder in the next room, let alone the sneeze that preceeded it. If one person on either side of you decides to watch TV at 2 am, you get to listen right along with them. Beyond the noise issue, the hot water only reaches warm, and when someone else flushes or turns on their shower, yours goes from barely warm enough to cold very quickly and takes a long time to recover. Requests at the front desk to have this fixed were ignored. Water pressure in the shower is best described as mist-like. It's ridiculous not to be able to feel that you adequately washed off all the soap so that your five star hotel can save a few cents on your water bill. There is also no taxi stand at the front door. The doorman has to walk down the street to another hotel's stand and negotiate with drivers to come to the Intercontinental door! I watched as he was turned down by five taxis, one after the other. Luckily, I was able to hail one myself in the street while this sad scene was being acted out. Other small items: my room had no "do not disturb sign" so housekeeping kept barging in while I was trying to sleep; the quality of the soap and shower amenities is sub-par; the newspaper I requested in the morning never arrived, and the components of the $60 breakfast I ordered ranged from inedible to mediocre. If the Four Seasons Canary Wharf hadn't been full, I never would have tried this place -- here's hoping they have room next time at a TRUE five star hotel.

Nice, not great

from Girl13
We had a great room during our 2 night stay in August of 2005. Great bathroom, good sized room, clean, etc. Bed wasn't totally comfortable, but not a ton of hotel beds are. The hotel was well located by a few restaurants and pubs and a tube (metro/subway) stop. If I was to to it all over again, I would have probably stayed closer to picadilly circle. Seemed to be a more fun area with more restaurant and entertainment choices. Views of the park were great. The gym was ok, not big, but at least they had one. Definitely do the double decker tour bus rides. We did the Big Ben tour and loved it. It was a nice place. 5 stars??? Probably not - at least by our standards.

Dilapidated, small rooms, but full-rate prices

from Gemakan
I stayed for two nights on business. As a Brit living in Asia, I knew not to expect Asia hotel standards when visiting London but, even so, I found this hotel to be a depressing example of what the top-end of the hotels industry has to offer in the UK.

I arrived mid-morning on a Sunday and, although the lobby area was not busy and there were two or three doormen and luggage porter staff on duty, I was left to cart in my own suitcase and bags. The staff saw me do so but, even so, did not offer to help.

However, the guest relations managers on duty (Sabrina and Anthony) were very professional and pleasant and although there was no room available (early check-in was requested but I knew it could not be guaranteed) they did everything they could to find a room, even after I sat in front of them calling The Connaught and The Berkeley to try and get a room there instead (for the same price +/- £5).

The challenge for them was that most of the hotel had already been closed down, ahead of a complete closure for eight months from the end of September. All rooms with views of Hyde Park were already stripped bare. The hotel bar was also shut down. Outside the main entrance were trucks taking away (presumably for the waste dump) exactly the same carpets and furnishings that I was paying full corporate rates for. Clearly the management had not considered that the diminution in service and amenities and the overall tired and shoddy nature of the rooms’ fixtures and fittings (including dirt-encrusted bathroom taps (see photo) and a rusting floor-lamp) should warrant any comparable reduction in rates. In the end I managed to get one of the “concept” rooms which apparently shows the colour scheme that will exist post-renovation (see photos).

As an InterContinental Ambassador-level “Priority Club” member, I was able to persuade the guest relations managers to allow me access to the Club Floor lounge, which was not yet shut down and served the usual breakfast, canapés, drinks, etc, and was a pleasant place to rest. I also managed to get the waiver of a £6.50 + VAT charge simply to wash and iron a shirt (I could buy a brand new, though not top quality, shirt for the price in Oxford Street).

No doubt after renovation the place will look more modern with new fixtures but I can’t see how they will solve the problem of small rooms, low ceilings and tiny bathrooms.

The hotel’s location is good in the sense that it is close to Hyde Park but, in my opinion, in all practical senses it is not the best place to be. Yes, the Tube is just five minutes’ walk away (albeit up and down several flights of subway stairs), but apart from that the only things near are the other big hotels and car showrooms along Park Lane, the residential mansions in Mayfair, and the hotels and embassies along Piccadilly.

I will not be looking to return when the place reopens in 2006.

Five Stars?????

from A TripAdvisor Member
Rude, obnoxious staff, tired, rundown rooms with dirty looking bathroms.
Never again will i stay at the supposed 5 star Intercontinental...

A Great Long Weekend

from pauleeepaul
We had 3 nights here earlier this month and I recommend the hotel. It is a great location- everything in London is a 15 minute walk or a 10 minute cabride. The fitness center is small but has full cardio and steam/sauna/jacuzzi. The club level is worth another $20-30 for the free internet, snacks, and evening cocktail hour (beer served all day.) The rate was steep- around $400 with taxes- but I had a voucher for a free night so that helped a bit. Check out the neighborhood behind the Hilton (a 5 minute walk)- lots of neat shops and cafes.

one of the best places in town

from A TripAdvisor Member
We stayed for a Christmas Shopping Weekend at the InterContinental London. Our room 722 was extra large with 2 big beds and an outstanding view over the Hyde Park. You could also see the top of Harrods and the skylineview when it's dark is fantastic. Not to mention, that the room was spotless clean, many nice items like slippers, fluffy towells and a big desk to work on. Also a fax/copymachine with your own number - well, not realy a need for a pleasure traveller like me. We also had dinner in the "Le Soufflé"-Restaurant. What a great place. Excellent food, great service and a 2 men liveband for entertainment as well. And all for reasonable prices compared with other 5 star hotels. Breakfast offered a big choice of everything you can guess. All staff were more than friendly and helpful. There isn't much you could do better and as the location is convenient for all part of the city (Underground just 2 minutes walk away, Piccadilly 10 minutes walk, Buckingham Palace 5 minutes walk) we will definitly use this hotel for future stays in London again.

Top Local Tips for London

El mejor hotel de los que he estado Estuve en el hotel tres dias con mi novia y desde que entramos al hotel hasta que salimos todo fue fabuloso.

Tour Bus There are several tour buses but for value for money, entertainment, and knowledge I would reccomend The Big Bus Co, as one of their tours had live commentary and included in the price was a boat trip. Also if you booked other attractions with them you queue jumped.

Watch out for those fast walkers with their cigarettes While I was in London, I witnessed the particularly strange phenomenon of London's quick-footed business commuters, surging from the bowels of the train and subway systems of Victoria's Station. To say these people are single-minded and brusque with tourists is a very kind way of describing them. Add to this that about 95 percent of Londoner's smoke, and you have a recipe for trouble. While I was there I felt I needed to constantly keep in step, or step out of the way quickly in order to dodge the charging, puffing hoards, and the lit ends of their cigarettes. A Londoner intent on getting home to their tea and biscuits is a fiersome sight! :-)


Other names for InterContinental London Hotel

  • intercontinental london park lane
  • intercontinental london
  • intercontinental hotel london
  • Address: 1 Hamilton Place - London - England - W1J 7QY - United Kingdom
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