Hyatt Regency London The Churchill Hotel

, London, United Kingdom
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Hyatt Regency London The Churchill Hotel

5 star

Rooms: 442

30 Portman Square - London - England - W1A 4ZX - United Kingdom Hotel Website | | 44 02074865800
514 Traveller

Reviews - Hyatt Regency London The Churchill Hotel

Submitted by: Minty in 02/11/06
  • Age Group:
  • From: United Kingdom
  • Traveller type: Mature Couple
We had a great stay at this hotel - we had won an overnight stay which included a champagne cream tea, continental breakfast, and dinner with wine, and a Regency Club room. This meant a dedicated (and highly civilised) check-in on the 8th floor where we also had access to the Club lounge with magazines, newspapers and non-stop refreshments throughout the day. Our comfortable room overlooked Portman Square and we had the benefit of evening turn-down service which also included fresh towels and toiletries. Service throughout our stay was impeccable and we came home feeling thoroughly refreshed and revitalised, even though we had only been away for 24 hours.

Historical Traveller Reviews of Hyatt Regency London The Churchill Hotel

Good but not quite Hyatt

from Solotraveller10
I stayed one night the week of 7 November. Location is very convenient and pleasant, staff is very helpful and pleasant.

I had a double non-smoking room on the 4th floor, OK but a little small for Hyatt and Hyatt prices. Bed very comfortable, but would have expected ironing board and ice machine as others have noted. Tub too short to stretch my legs and soak my aching feet (from all that walking).

Hotel exterior is like a bad post-war office building, except for the entry. The website photo has tree leaves all around the edges for a good reason. The beautiful park in Portman Square is lovely to look at but impossible to use since it is private, the web site doesn't tell you that, either.

Considering how expensive hotels are in London, this was an average value (about $300).

A little worn

from bonnieri
I stayed at the Hyatt Churchill for 3 nights in early October. The picture on the internet shows the exterior which was shot through the park. That was the only nice part of the exterior. The Lobby was beautiful, spacious and gleaming.The front desk staff was very accommodating.I was able to check right in when I landed and the process was easy.
Room was a big disappointment. While it was a good size,it was quite worn. Closet was very small and I could not hang many clothes in thereas there was a shelf with a safe on it taking up most of the lower half of the closet. Drawer space was at a minimum and there was no iron.The room was chilly and I never did figure out how to run the heat.There was a line of dirt around the whole room as if when they shampooed rugs their machine could not get the 3 inches around the perimeter.The fixtures didn't seem to fit the bathroom as though when they bought a new toilet and installed plumbing they didn't redo the whole bathroom;ie; Lid did not fit on toilet because of back not going all the way back and a hole in the shower unit because new one was a different size.Also, toilet did not flush properly..There was no ice machine, you would have to call room service if you wanted ice and then they only brought a small amount. There was an adjoining room to ours and it only had one locked door in between with space under the door so there didn't seem to be any privacy.We knew when their lights were on, could hear them in the bathroom, could hear their television,and also their voices. There also is no gift shop and no pool in this hotel. There was however lots of good pressure and hot water. The room was also very clean.Considering it was 185pounds on 2 days and 200pounds on the third I would not stay there again.

Very Nice Stay

from LouLamb
Comfortable, with great service. Got a deal that included breakfast (saved a ton of money). A little off the beaten tourist path but very convenient to oxford street. I'd stay there again tomorrow!

Nice stay

from FromMaryland
Is only a short taxi ride from Paddington Train Station. Lobby is spacious and very eye appealing. Front desk staff very friendly and efficient for check in and out. Lobby furniture appeared comfortable. Cigar bar off lobby is very pricey (as almost everything else in London), but very nice atmosphere for relaxing and having a pint before retiring. I stayed the week in between bombings and as others have said taxis seemed to always be available at the door. You can walk to the designer district and there are very good restaurants nearby as well. Marble Arch train station is close by. Room on the 6th floor was nice, but was expecting a bit more luxury for the Hyatt name. TV was smaller than expected. Bathroom was very stylish with marble. Expected an ironing board and iron in the room, but had to request one from room service. Mini-bar was fully stocked, but as one would expect, was ridiculously high priced...some may say, "I'd rather starve." Expected complimentary coffee/tea, but none offered. Air conditioning kept room very comfortable. Had a king bed and it was very comfortable--slept well. TV has computerized wake-up call setting that gets you up with music, increasing volume gradually after turn on--better than the ringing phone, in my opinion. Housekeeping seemed to clean/tidy up the room several times during the day. Overall, a very good stay.

nice hotel

from horadam1
This hotel is well located in the Marble Arch area of London. I booked this hotel directed through Hyatt. I must recommend that if you stay at this hotel, stay on a club floor. That is what we did.
As an American, London can be quite pricey. Being on the club floor we received a vey nice buffet breakfast(all cold items) plus tea, coffee, etc. There were cookies and beverages available all day long so if you needed a quick pick-me-up during the day, this was available. In the early evening there were light appetizers and drinks available.
The rooms were o.k. as they were a little worn, but very clean. The service on the club floor was very good. There was always a concierge on this floor(easy check in and out.)
The lobby was very nice as was the restaurant(we had high tea there.)
The location of the hotel was central. We were in London during the 2nd wave of terror so we were forced to either walk or take a taxi(taxis were almost always at our hotel.)
If you do not mind walking then you can get to most places by either foot or taxi.

A very above average Hyatt

from derobine
With respect to some of the other reviews, I too wouldn't classify this as a 5-star hotel, but it doesn't miss by much. One of the first things I notice in a hotel is the condition of the room and furnishings, and everything in the Hyatt Churchill was first-rate. The standard rooms and bathrooms are large, by London standards, the public areas are clean and tasteful, and the location is very convenient for seeing the city. The prices for both the room and hotel restaurants are exorbitant, but again, not unreasonable by London standards. All in all, a highly recommended hotel.

Needs refurbishment

from A TripAdvisor Member
I am a Hyatt Diamond member, and stay regularly here. Service in Regency Club is good, with staff remembering your name from one visit to the next. Rooms are overdue for renovation, however, and do not live up to the sleek contemporary design that is typically Hyatt.

Location is excellent for access to West End and City. Gym is cramped and unimpressive.

Great location, great service.

from Kaseyj1313
I stayed at The Churchill from Oct. 6 through Oct. 9, 2004. I have traveled extensively in the states and the Caribbean, but this was my first trip to Europe.

The hotel is in a good location — two blocks from Oxford Street and three blocks from the Marble Arch underground. Cabs queue on the street next to the hotel, so there was never more than a two minute wait for a taxi.

The lobby is large but unimpressive. My room, on the fifth floor, was adequate size, very clean, with fully stocked minibar. The bed was a little soft for my taste. All appliances worked. The rooms have high-speed Internet access for a fee.

The restaurant has a limited menu and mediocre meals. The breakfast buffet was dreadful. Afternoon tea, however, was delightful, with wonderful scones. The hotel bar was lovely, with a piano player/singer performing.

The hotel has a fitness room with treadmills, stationary bikes and stairstepper.

The staff was very attentive and courteous. I had trouble around midnight getting the Internet access to work, and the hotel manager came to my room less than five minutes after I called. I was greeted by name every day by the doormen.

I recommend The Churchill and I plan to stay there on my next visit to London. Just don't take your meals there.

Perfect Hotel! (super nice)

from A TripAdvisor Member
Just stayed at the Churchhill with my fiance in late September and it was simply amazing! Now to be honest I have no idea what we paid for our room since it was a gift, but I can tell you right now that it is a legit 4-5 star hotel. Great location in a very clean and high end area. Short walk to Marble Arch subway station (super easy to use!). As soon as you walk in the lobby, you'll know that your in good hands. Our room was on the 6th floor and was huge with a great view and even greater bathroom. Very comparable to a high end hotel in America, not "european" in terms of size and ammenities at all. Very nice and helpfull staff. Short walk to British museum. I can tell you that when I went to visit my mother's hotel, which was located right in the heart of downtown London, that not only was the Churchhill's area 10X cleaner, but it made her hotel look like a complete dump....and she spent $150 a night. There is also tons of trendy shopping and good restaurants right next to the Churchill. Bottom will not be dissapointed, trust me!

Not what it should be

from A TripAdvisor Member
Just returned from London and our stay at the Churchill. My wife our two kids and myself. We occupied 2 adjoining smallish rooms that were in most definite need of repair (peeled paint, worn carpets, bathroom plumbing problems). None of these issues would phase me in a hotel that was charging 2/3rd’s the price. However, with the prices charged here, you should expect a 5 star hotel and not a 3 star hotel, as the Churchill has become. The service provided by the staff is also showing a definite trend towards mediocrity. We travel quite a bit, and we are well aware of what one can expect in the various cities of Europe. In London you can do much better than the Churchill.

Top Local Tips for London

Lord of the Rings/Christopher's Dinner Combo We bought the dinner/theatre package through It was a great value. The food was very good and the service/atmosphere were excellent. We loved the show.

Lord of the Rings, the Musical We heard rave reviews about this musical - something about it being the most expensive musical produced in London. Not sure if being a little tired from seeing all the sights in London affected our experience, but I actually slept through most of the first act and none of my three teenagers really enjoyed it either. Spent a lot of money for great seats in a beautiful theater, but the show was not worth it - darn it!

Cecconi's Restraunt Mayfair It has gone off. I have been going there for years and the service has gone down and the restraunt is looking tired.


Other names for Hyatt Regency London The Churchill Hotel

  • london hyatt
  • hyatt regency london
  • hyatt london the churchill
  • hyatt london
  • Address: 30 Portman Square - London - England - W1A 4ZX - United Kingdom
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"Terrific!" - Minty

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