Visited London for a theatre trip and stayed one night. We were upgraded to a plush three roomed suite and a 4 poster bed (at no extra charge). The room was right on the square but not too noisy. Breakfast was fine (buffet style) and a bit of a queue as it was Saturday. We did not use the bars and had a meal out. I thought it was nice being told we could have the room to 12 midday the next day and leave any luggage with the concierge if we wished. Altogether a very comfortable stay.
5 out of 5 readers found this review helpful
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This is an old hotel recently refurbished. The location is excellent, close to everything at the heart of the city.
The staff are friendly and well-trained.
The rooms are small, as is usual with 100-year hotels, but clean and well-organised.
I would definitely recommend this hotel as reasonably placed ($250 a night) for a London hotel.
6 out of 6 readers found this review helpful
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Loved the hotel. Very classic exterior. Interior well designed. Rooms are a bit small, but the luxuries available are very nice. The bathrooms are impressive by any standard. The shower heads are Hansgrohe Axor series, which if anyone has used will know are expensive but great shower heads. I would love to find out who makes the pillows provided. They are very comfortable! The concierge staff are quite unhelpful, with exception to one younger gentleman.
9 out of 9 readers found this review helpful
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Having passed the Russell on previous London visits I was looking forward to staying there. The facade is very good old Victorian and the entrance is all marble and the bar and resaurant have a lot of character. Unfortunately the room was not that impressive.
The bed and bathroom were nice but things like damaged furniture, mould on the net curtains, a spider on the pillow and no hot water on the final morning were a let down. The hotel and room generally were ok, fairly standard 4* stuff, but I have been to many better hotels with a much lower rack rate.
10 out of 10 readers found this review helpful
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