Holiday Inn Camden Lock Hotel, London, United Kingdom

 

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Holiday Inn Camden Lock Hotel, London

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Rating

3.5/10
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Official Contact Details - Holiday Inn Camden Lock Hotel

  • Address: 28 Jamestown Road - London - England - NW1 7BY - United Kingdom
  • Phone: 44 02074854343
  • Email:
  • URL: http://www.holidayinncamden.co.uk/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 148

"Asked for directions to the American Embassy for an event. Front desk clerk had difficulty..."

"My company prepaid for my room at the hotel and I saw that it had was itemised on the company..."

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Reviews - Holiday Inn Camden Lock Hotel

2 reviews (Showing 1 - 2)
Review this Hotel

Rating:

6/10
Convenient
Submitted by: dorothy in 07/08/08
  • Age Group:
  • From: United States
  • Traveller type: Family Traveller
Asked for directions to the American Embassy for an event. Front desk clerk had difficulty finding information. She finally found a map with tube stops on line, but it was incorrect information. When we returned to the hotel mentioned it to the manager who did not seem to care. Said we should have taken a taxi. We had oyster cards and did not want to use taxis since they are so expensive. We did however have to take a taxi from a tube station since the directions were so off we did not want to be late for our event. Also, they required a $100 charge( refundable) be put on our credit card in case we used the the mini bar. We travel quite a bit in Europe, and this is a first. The hotel was convenient for visiting family and the rooms were satisfactory.
 
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Rating:

1/10
Customer Service
Submitted by: Mary in 06/10/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
My company prepaid for my room at the hotel and I saw that it had was itemised on the company visa card bill. When I got to the hotel I was not allowed into my room because I did not have the card with me (even though the money had left the card two weeks before). I was made to feel like a criminal rather than a valued guest. The desk staff refused to discuss the issue and kept repeating the same mantra "company policy". They eventually allowed me in my room by taking money from a personal bank card. It is now our company policy not to use Holiday Inn.
 
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