Holiday Inn Camden Lock Hotel

, London, United Kingdom
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Holiday Inn Camden Lock Hotel

, London
4 star

Rooms: 148

28 Jamestown Road - London - England - NW1 7BY - United Kingdom Hotel Website | | 44 02074854343
518 Traveller

Reviews - Holiday Inn Camden Lock Hotel

Submitted by: dorothy in 08/07/08
  • Age Group:
  • From: United States
  • Traveller type: Family Traveller
Asked for directions to the American Embassy for an event. Front desk clerk had difficulty finding information. She finally found a map with tube stops on line, but it was incorrect information. When we returned to the hotel mentioned it to the manager who did not seem to care. Said we should have taken a taxi. We had oyster cards and did not want to use taxis since they are so expensive. We did however have to take a taxi from a tube station since the directions were so off we did not want to be late for our event. Also, they required a $100 charge( refundable) be put on our credit card in case we used the the mini bar. We travel quite a bit in Europe, and this is a first.
The hotel was convenient for visiting family and the rooms were satisfactory.
Customer Service
Submitted by: Mary in 10/06/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
My company prepaid for my room at the hotel and I saw that it had was itemised on the company visa card bill. When I got to the hotel I was not allowed into my room because I did not have the card with me (even though the money had left the card two weeks before). I was made to feel like a criminal rather than a valued guest. The desk staff refused to discuss the issue and kept repeating the same mantra "company policy". They eventually allowed me in my room by taking money from a personal bank card. It is now our company policy not to use Holiday Inn.

Historical Traveller Reviews of Holiday Inn Camden Lock Hotel

OK Hotel, Dodgy Area

from A TripAdvisor Member
Stayed here for a Saturday night whilst in London. Hotel was OK, but nothing special.

However, would agree with other reviews that the area seems a bit dodgy. Walked down Camden High Street about 8pm and there seemed to be quite a few dodgy looking characters hanging around (drugs dealers ?) which made us feel a bit apprehensive. Bizarrely, when we walked back around midnight, they'd all disappeared and it seemed a lot safer.

All in all, would only stay here again if I needed to be in Camden.

Nice hotel, Not so nice neighbourhoud

from kinkybinky
In the month april I have stayed in the Holiday Inn Camden Lock.
The room is clean and it's size was comfortable. The staff was very friendly.

The only major drawback is the location of the hotel. The hotel is located in the Camden Lock area. During the night you can feel quite uncomfortable when walking on the streets in this area. So i wouldn't recommend this hotel to parents with kids.
But if you aren't scared easily and likes to stay in an alternative neighbourhood this hotel offers a good value for you money ( Paid around £85 a night)

Great Hotel / Bad Area

from Matrixdestroyer
I stayed in the holiday-inn camden town just a week ago. Im a teenager on a trip with my family and we all thought the hotel was good but the area was, Interesting to say the least. When we heard camden lock market we thought farmers market, we were wrong to say the least its a goth, punk area not the cleanist and nicest area. If your traveling with kids i would not recomend the hotel also beware at night i felt a bit scared at night outside, But it was a nice hotel convienent to the tube station and on a good line so very convienent.
So if you dont mind the area its a great hotel.

Quite nice, but noisy.

from retep68
Seems like a newish hotel, but is already showing a bit of wear and tear in places (hole in duvet cover and damaged lift). Whilst the room I had was a good size and the bed was very comfortable, some of the fixtures and fittings seemed a bit flimsy and done 'on the cheap'.

Worst thing was the noise. As it's on Camden Lock you get a lot of noise from bars (espeically in summer - beer gardens!). This isn't so bad as it pretty much stops come 11pm - midnight. However, I was there for four nights and was woken every night by other guests returning from nights out - times ranged between 2am and 5am. The hotel management seem to be aware of this as every night there was a note on the TV for all guests, asking to show a bit of consideration for other guests if returning late. Sadly the people on my floor didn't take this request on-board.

Not the hotels fault really, but I won't be staying there again.

High quality, very clean and comfortable

from A TripAdvisor Member
We stay at the Camden Lock Holiday Inn quite regularly for business in London and it is an extremely clean and comfortable hotel with excellent staff.

The breakfast is somewhat dissapointing - it is a full English buffet but the standard is pretty poor and yet expensive so we do not eat breakfast here. However you are in the heart of Camden so there are plenty of nearby places to eat.

This hotel is not cheap and you have to book early to get the best rate of around £85 a night. However the standard of the hotel is excellent and the staff and services are of very high quality. Finding a good hotel in London is very very difficult and that is why we always return to Camden Lock Holiday Inn whenever we can. If you can get a good rate book without hesitation!

Loved it.

from Frozenrose
I have to say. I have just found this site and wish I'd found it before our London trip.

We arrived in London to a nightmare of a hotel situation. Our first hotel booked through was terrible. The first room was in the basement with a view of garbage through the tiny windows near the ceiling. The front desk was lovely though and after requesting a room change were ushered through tiny stairwells to another room. Not fantastic but acceptable given what we were paying. Then I tried to shower. There was no water. Again the staff was lovely and ushered me to a staff "room" to shower, while the plumber attempted to resolve our water issues. My eight year old son was endearing himself to the handyman with offers of assistance while my husband tried to catch a quick nap. I got wet in the shower and the water disappeared.

At this point the boys were being entertained by the staff in the lobby and my husband and I went down to meet them. The staff really was terrific by the way and very embarrassed. We let them know we were going to head out for the day and give them time to resolve their issues.

After an exhausting day and suffering from jet lag I was desperate for a bed and heading back to the hotel in fear to be honest. We were met my the manager who was a delight and he had a car waiting to take us to Holiday Inn. We stayed for three nights free of charge!

WHAT a delightful suprise for us. They felt terribly that our first family vacation had started like this.

The staff at Holiday Inn were fabulous. Extremely helpful, and given we were freebees I was certainly not expecting the above and beyond treatment we received. Lorenzo was especially wonderful and allowed us to bring pots of tea and coffee from the kitchen to our room.

The hotel was exceptionally clean, and modern. The breakfast was more than ample to fill our bellies and again...the staff allowed us to take some extra bagels and fruit for our daily adventures with the children. My son is a fan of Lorenzo's forever for introducing him and supplying him with monstrous amounts of nutella.

The staff made a weary, disappointed family very very happy.

Now...the hotel is a little out of the way but nothing a short tube ride didn't take care of. The neighbourhood was rather creepy after dark and I learned what "skunk" was as did my son as we looked for something to eat.

It had a great little chinese food place around the corner though with an internet cafe which was helpful to let our family know we had relocated.

I would most definately stay there again. I can not say enough about how fabulous the staff was.

Very comfortable and convenient

from njtraveler4444
We needed a place to stay that would accommodate three people and would be in close proximity to University College London dorms in Camden Town where our older son was staying during his "study abroad term". Finding a room that has two double beds in London is not an easy thing. This Holiday Inn was perfect. Very new and in great shape. Room was bigger than expected and much nicer than Holiday Inns we had stayed in in the USA. Very nice bathroom. Everything kept very clean and well maintained. Hotel staff was helpful and you are only a 5 minute walk from the tube stop. We ate at Weatherspoon's behind the hotel overlooking the Locks for a quick breakfast and dinner. Price was reasonable (for London) and the food was good. Camden Town is a trip. A cross between Seaside Hghts NJ, Fisherman's Wharf and Greenwich Village. You see everything imaginable. Finally the Holiday Inn site offered very good rates (again for London). Definitely would stay there again.

Peacefully Vibrant - A+++

from RoadLite
Just back from a fab 2 night stay at the Holiday Inn - Camden Lock. It's located just a 2 minute walk up Camden High Street (manic on a weekend) from the Tube, close enough to all the action, but peacefully located next to the canal. We arrived early, at 11.00am, but we were greeted with a smile, a free upgrade to a wonderful penthouse studio with a great terrace overlooking the canal & markets, and were told we had a late 2pm check-out if required! (I'll be joining more frequent traveller/flyer clubs!!). The rooms were all very modern (opened 2003), trendy and clean. Breakfast was included in our rate of 85GPB so all in all, a mighty fine deal. I'd recommend the pub/bar 'Lush' just across the road for a relaxed atmosphire and cocktail happy hour from 5 'till 7. Camden station is within zone 2 on the tube, so get a zones 1 & 2 travelcard for the underground and buses (£4.70 per day) and go enjoy... #1 Best London Tip: Jump on the No. 11 bus in Sloane Square (after munching Krispy Kremes at Harrods) and sit back to enjoy a bus tour of the sights (Downing Street, Buck Palace, Houses of Parliament, St Pauls, The City. Using your tube ticket buses run every 10 minutes, so it's just like the numerous 'Hop on-Hop off' rip-off tours, except it leaves 18GBP in your pocket!

Really Cool Hotel

from VesperGirl
I stayed here for 7 nights and I enjoyed the hotel and area. Although Camden is busy with the markets etc, the hotel is off the main road and next to the lock, overlooking the markets. It's a good hotel as far as location goes, close to everything! The area around is lively - lots to eat, drink, shop, markets, movies, pubs etc... I must admit there are some creepy people in the evening, but that is a problem EVERYWHERE... the oddballs.

As for the room - I had an excutive room on the very top floor with a massive patio. Room was always cleaned and the bath is well stocked and shower is really good. The hotel bar is good too.

I did not eat at the hotel at all, the markets next door have great food stalls[CHEAP] and there is a Starbucks about 30 seconds away from the hotel. There is a restaurant call Wagamama, great japanese food. Avoid Arizona Restuarant - bland and small portions of food.

Also, yes, there is a 'rock' crowd sometimes, but hardly anyone famous - just local bands/individuals looking to make it big.

I would definitely go back to this hotel. [BOOK IN ADVANCE]

Convenient for West End and City but cheaper

from woodgnome
Stayed here in the half term holiday, when all the hotels in and around the West End where either full or stupidly expensive. Booked through Holiday Inn website and got a good rate (£80) which included Buffet breakfast for 2 adults and 2 children. Room was very clean and well appointed. View from room was non existant, overlooking a flat roof and a brick wall, if you are staying for longer insist on a room higher than 1st floor!! Hotel is modern and pretty lacking in character but great for exploring Camden Town and Lock markets which cater mainly for Hippy, Goth and young trendies but are different and fun to look around. Take a morning stroll along the towpath, just outside the hotel, to Regents Park, Primrose Hill and Little Venice a nice change from the usual tourist haunts. Hotel is close to Camden Town tube for trains into the Centre of town and is down a side street off the High Street, although well lit I felt a bit vulnerable at night, as with any big City be aware !! Would recommend this hotel as a good alternative to West End hotels. Camden is different with some interesting and unusual places to eat and drink, but close enough to the City and West End.

Top Local Tips for London

Kettners, Covent Garden Kettners is a classy cosy restaurant right in the middle of Theatreland between Soho and Covent Garden. Beautiful building, it's on three floors with a chapagne bar, piano bar and retaurant on the ground floor, and private dining rooms on the upper floors. Excellent food and service, but the biggest surprise will be the bill. Kettners is owned by the owners of Pizza express and the excellent Pizzas, Burgers and basic pasta dishes all come in at less than £10. You can get more sophisticated food if required, but there's something about eating a perfect burger or pizza in these classy surroundings which makes the whole experience unmissable.

If you like to walk in London... is an amazingly useful resource if you plan on doing any walking in London - it generates walking maps, estimated walking times, sights along the way, and, if you're green, lets you know how much carbon emission you are avoiding by making your walk

rules for surviving in london from a londoner! get prepayed ickets at yellow bus stops so you don't hold up traffic, most bus drivers will not wait for you. If you don't walk fast people will run you down, it's fast paced so keep up. On escalators, stand right, walk left, people will be really annoyed and push if you don't! I've been living there for years, london is safe but take caution like in any new city. Watch out for pick pockets. Take a bus tour, it's the best way to see london, get a ticket from Victoria station and other big ones. Also take a canal tour, they are so nice. Get off at paddington station and walk to little Venice, there you find boats that take you on the canal trip up to Camden town. Mini cabs are far cheaper than black cabs! you must call one or go to a mini cab office located all over town to get one, NEVER go with randoms on the street who claim they are cabbies. a good company is Addison Lee. eat at Yauatcha (dim sum) on Berick st. and Balans on Old Compton both in Soho, best food!!!


Other names for Holiday Inn Camden Lock Hotel

  • london holiday inn
  • holiday inn london
  • holiday inn camden lock
  • Address: 28 Jamestown Road - London - England - NW1 7BY - United Kingdom
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