Hilton London Paddington Hotel

, London, United Kingdom
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Hilton London Paddington Hotel

4 star

Rooms: 381

Praed Street - London - England - W2 1EE - United Kingdom Hotel Website | 44 02077238064
882 Traveller

Reviews - Hilton London Paddington Hotel

Historical Traveller Reviews of Hilton London Paddington Hotel

Location, Location, Location

from bagoda1
I travel to London frequently on business in the City, and in February, 2004, I decided to stay at the Hilton Paddington due to its proximity to the Heathrow Express. I am very glad I did. I was from airport to the hotel counter in a half hour, and vice versa. The tube stop is right accross the street. The hotel is fine. It's not The Ritz, but anyone expecting The Ritz at the Paddington Hilton needs to reevaluate anyway. Do not stay here for elegance. Do not stay here for proximity to the West End. Do stay here for convenience to and from Heathrrow.

Good refurbishment of historic hotel

from JCW
An historic hotel ? the first of Britain's great railway hotels, rescued from years of decline a couple of years back by Hilton, and refurbished to create a very comfortable and stylish modern venue.A warm welcome ('nice to see you again', on my second visit ? so a professional IT system at play there, then!); well-designed and comfortable rooms; not the biggest you'll find, but perfectly adequate.And an excellent location at Paddington Station. Expensive standard rates, but good offers often seem to be available, especially at weekends.

Great Location

from A TripAdvisor Member
We stayed one night in London and wanted a quality hotel in a convenient location. Using our Hilton points to stay for free, we picked this hotel when I saw that it was linked to the airport by the Heathrow Express. It worked out great. The train took us right to the hotel and our room was average, but fine. The staff gave us access to the executive room where they served food and drinks throughout the day and provided free internet access. Couldn't have asked for more.

Fuggagetaboutit! The worst!!!!!

from SugarWahine
THE WORST HOTEL EVER! I stayed here twice in the course of 3 mos for 10 days each time. It had to be the worst hotel experience both for business and personal travel in my life and I travel A LOT! The entire staff is made up of trainees and my Aunt Tillie knows more about London than the entire group put together. Seems as if this is a mgmt training ground for Hilton or something, every time I asked they were evasive about it.... Don't get me started on their promised broadband high speed and wifi service. It does not exist. On the 2nd stay I specifically called to see if it was fixed yet and I was told yes. Alas, a lie.... I am not computer programmer, but I would think a business hotel would have their staff better trained on basics of technology, like whether the high speed worked yet or not. I had to show someone at the conceirge desk how to log onto the internet to get a train schedule. Amazing! Out of desperation I tried to use their wifi which only works in the very smokey hotel lobby. I was there with 2 other U.S. folks who also could not get theirs to work either. I finally gave up and got push back when I asked for the wifi card to be credited back for not being able to use it. I am not one to complain normally, but I did at this establishment and got nowhere, no one seemed to care, I got a lot of lip service and that was about that. The food is terrible and expensive. The up side is that this hotel is convenient to the Heathrow Express and trains heading out of London proper, but that is about it. For what it is worth, try the Hilton Metropole down the street, you can walk to the station from there.

Loved the Hilton Paddington

from A TripAdvisor Member
Moved to this hotel from Grosvenor House, Park Lane in order to be near the Heathrow link. What a wonderful difference this hotel turned out to be. It was much cheaper, modern, gleaming polished floors and very helpful hotel staff indeed. The location is superb as it is near all amenities. Our room overlooked the street but no noise pollution.
Lovely beds and duvets and the bathroom was gorgeous where the shower actually worked well for hot or cold. Since it was July 2003 and a bit warm, it was lovely to just be able to take the ice bucket provided and walk down the plush corridor to get ice chips from the machine on the same floor. Would definitely stay there again.

The Worst service I have ever experienced

from A TripAdvisor Member
Booked this Hotel a week before Valentines day for me and my fiancee for 2 nights. Couldn't believe there was 2 single blankets on the double bed even though I had requested 1 bed for 2 people. They manager would not provide me with his surname either and insisted he had only a first name Ali. Appalling service. Bed sheets were not changed in the morning. And only changed after several complaints. The doorman finally managed to get us a Taxi and threw our suitcases into the Taxi and slammed the door. You will find this hotel has nice rooms but appalling service. We were woken at 6am by the noise of trains and trucks. Never again..This hotel is badly managed.

Convenient But Average Customer Service

from poleinahole1
I've been staying at this hotel 3-4 times a year for the past 2 years.
The convenience to the Heathrow Express is unbeatable, but customer service is very spotty, which suggest management is not the best. Most of the staff are students learning English, while most of the housekeeping staff speak little English.

If you arrive early in the morning, you are most unlikley to get a room until 2-3 PM--even as a Hilton Honors member, which detracts from the convenience of staying here when arriving into London from the US. Mind you this is the case with most of the piopular hotels in London, though not with the smaller places which might be a better bet if this is your situation.

Concierge staff are especially inept in bringing luggage promptly to your room or finding your luggage if you leave it with them for a few days--I've nearly missed train connections as a result, so advise collecting your stuff well in advance of when you need it. Also, if you leave luggage for more than 3 days, they want to charge you even if you are staying several nights with them over several weeks!

The rooms are nice and modern even if small, but again this is par for the course in London. Food is expensive and mediocre--but there are a lot of snack and restaurant options nearby.

Getting access to the great rates this hotel often advertises (especially the winter weekend breaks)is not easy for folks who don't live in the UK, and the hotel won't volunteer these. If you book through a corporate travel service you are out of luck.

I have yet to stay in a room with broadband which is strange in such a new hotel, so hooking your laptop via the telephone lines is an expensive proposition for business travelers. Unlike some London hotels that include phone charges for laptop connections if you pay a corporate rate, the Paddington Hilton doesn't give you a price break.

All in all a convenient location for folks with early morning flights out, but not up to the usual Hilton standards.

Take me to the Hilton!

from jokemuc
It was our second stay there and it was outstanding again. Friendly staff, great food, nice rooms...a Hilton.

Lovely hotel, outrageously expensive breakfast

from Onewriter
Although we onlyspent one night here, our room was large, lovely and obviously recently redone in a charming art deco style. The duvets were heaven and the large bathroom was excellently appointed, with a wonderful shower.The lobby was beautifully redone in an art deco style, as well, with a large railroad mural along one wall.My only quarrel was that breakfast was not included with the room, and cost the earth in the restaurant --31 pounds, or $57.80 for two buffet breakfasts! Yikes!A better bet would be to try some of the places inside the station or find another local spot.Across the street is the Paddington Tube station, which is on 4 Tube lines, so it's an easy shot almost anywhere in London.It would be difficult to find a more convenient spot for catching an early train to Heathrow -- there s even an elevator from the lobby directly into Paddington station! Who can beat that?

excellent service

from happy_evil
I stayed in Hilton London Paddington for 2 nights on Jan 3-5. Service was excellent. Staff at the reception area were helpful. The business center provides free internet service is great, although it was out of order on the last day of my trip.

When we checked out, we asked for assistance to bring the luggage downstairs. The staff actually help us to bring all luggage to Paddinton station, even unloaded to the Heathrow Express!

Overall, the location of the hotel is great. 15 mins to airport is a credit. Place is clean and nice. I found that the room is quite big.
Don't understand why people say the room is small...this is London!

Top Local Tips for London

Getting around We paid £5.10 each for the day to use unlimited buses and tubes. We even caught a bus at 2am back to the hotel for this as you can use the pass until 4.30am the day after purchase!

Big Bus Company Touring The best bargain to see the city. We did the bus, walking, and river tour with this company for 17 pounds.

Visitors: Get an Oyster Card for public transportation I just learned about this a year or two ago: the Oyster Card is a stored value card that you load up with some cash and then use to pay for entry to the underground and buses. It's a contactless card, so you wave it over the reader on entry and then again when you get out. (You don't even have to take it out of your wallet or purse, as long as it's not buried too deep...) Displays at the turnstiles show you how much value is left on the card after deducting the appropriate fare. Adding cash by machine is easy at any underground station and many news agents. It makes using the transit system a piece of cake. There's a 3 pound deposit when you get the card. In theory, at the end of your visit you can get the deposit back at any underground station windows, plus any remaining stored value. However, since I travel to London frequently, I just keep it and add 10 or 20 pounds every so often to keep it topped up.


Other names for Hilton London Paddington Hotel

  • london hilton
  • hilton london
  • hilton international london
  • Address: Praed Street - London - England - W2 1EE - United Kingdom
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