Hilton London Metropole Hotel

, London, United Kingdom
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Hilton London Metropole Hotel

4 star

Rooms: 1058

225 Edgware Road - London - England - W2 1JU - United Kingdom Hotel Website | | (0)20 7402 4141
2220 Traveller

Reviews - Hilton London Metropole Hotel

1/10
Very aggressive doorman
Submitted by: Mark in 17/09/09
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
I just booked two colleagues into the Metropole thinking it was a good hotel. But I was astounded by the overly aggressive doorman who would not let me pick them up. He was very confrontational and it left a very bad impression. That's the last time I book anyone into this hotel. I have never experienced anything like it.
I tried ringing to complain but no one answered the phone on their website.
8/10
Good location and excellent staff!
Submitted by: Andrea in 08/08/07
  • Age Group: 26 - 30
  • From: Sweden
  • Traveller type: Family Traveller
Location: Edgware Road next to Egdware Rd tube.

Price: A double room cost about 90 pounds. Look out for offers! This is the only Hilton in London that have quad rooms. (!)

Rooms: We stayed in the West Wing in a Family Hilton deluxe plus room. Nice room,clean and spacious with panoramic wiew. The rooms could do with a redecoration, they felt a bit worn. A special touch is that they have plugs for all different kinds of electrical gadget, wich helped a silly swede that forgot her travel adaptor at home.

Staff: Very friendly and helpful. At first we got a room in a different category than reserved, and they really worked hard to make it up to us. We got a complimenatry breakfast worth 90 punds and a better room the following day. A special thanks to Rubeena in front desk!

Breakfast: Excellent! A wide choice of warm and colf food, the buffet table must have ben at least 10 meters long including an egg chef table. Divine freshly squeezed orange juice served at the table. There could be a bit of a wait for seatings though.

Attractions close by: Madame Tussauds at Baker Street, Marble Arch and Odeon Cinema, Oxford Street.

Food: The Tyburn, a Weatherspoon Pub next to Odeon Cinema at Marble Arch (18-20 Edgware Road. Nice food at very resonable prices. Sunday Roast dinner was about 7 pounds including a drink!

Yes, we look forward to stay here again, this is a nice hotel at a good location but it's the staff that make all the difference! They are super!
9/10
Best in London so far !
Submitted by: Jonathan in 14/04/05
  • Age Group: 18 - 25
  • From: Malta
  • Traveller type: Special Interest/Event
Was very impressed at how such a big hotel can offer such a personalised service. The breakfast was amazing, with a lovely spread. We also had a fire alarm going off and the evacuation took place in no time and without any panic at all. Well done...will definitely return next year.
9/10
I was very impressed!
Submitted by: Georgia Jordan in 15/03/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
We were there in Aug of 04. The rooms were very nice and spacious. I was traveling with my two college aged kids and they liked it too. Everyone was very friendly. The restaraunt had just opened and it was very good. We traveled through Globus and they had Globus people right in the hotel which made it very nice also.

Historical Traveller Reviews of Hilton London Metropole Hotel

Good for a London based hotel

from dadsasdasd
This is a OK hotel, but if you compare it to other London based hotels, its status rises a lot... Very nice & fast access from Heathrow airport to Paddington with Heathrow Express. Tube station is just across the street from the hotel.

Hotel itself is not centrally located, so you basically have to use tube to get to Oxford street etc. Also there are not that many restaurants around, so once again tube is needed. A number of pubs, however can be found. And finally, make sure that you get your room from the more modern side. Otherwise you will be sorry.

Wonderful Stay!

from imagoii
We stayed one night here in March 2004. We absolutely loved it. It was so convienent - You can see the hotel from the Edgware Rd tube stop! We only spent the one night, and found the bed comfortable (although the king bed was two twin mattresses), the room larger than we expected after all the reviews of tiny hotel rooms in London. Additionally we were in a nonsmoking tower room - and it was definitly nonsmoking.
Additionally the staff was great and we would recommend this hotel, especially at the priceline price of $70/night!

Wonderful, wonderful.....

from fraufrieda
This is a gem of a hotel located almost directly across the street from the Edgeware Road tube stop and not too far from Paddington Station.
The neighborhood is vibrant, safe, and has a middle eastern flavor.
Many restaurants and shops line the area and there are three supermarkets within walking distance (Marks & Spencer was our favorite). We arrived at the hotel at 8:30am and hoped that we could at least drop off our bags until check-in (4:00pm), but were pleasantly surprised when told that we could check in immediately. Believe me, this was a welcomed bonus to two jet-lagged travelers. The room itself was sparkling, modern and spacious. Ditto for the bathroom area. We too booked through Priceline and paid $82 ($99 with tax).........a real bargain.

Good hotel, especially for Priceline price of $70 US/night

from A TripAdvisor Member
Stayed two nights here for a quick weekend getaway to London. Got the hotel after bidding $70 US/night on priceline (thanks, biddingfortravel)We arrived early, were told we were being upgraded to a tower room or club room or some such, but that we'd have to wait. We checked our bags and went out to explore London. When we returned, we checked into our room, which was nice and modern and clean. (Though not as big as I'd expect for being "upgraded.")The bed was superbly comfortable. Slept so very well. The shower was fine. A little fickle with the heat, and very steamy, but got the job done.All in all, we'd stay here again, especially for that price in an otherwise very expensive city.

had a great time

from A TripAdvisor Member
I won a competition in work for a trip for 2 to a football match of my choice anywhere in the UK and accomidation. My partner being a Spurs supporter we decided on London. We booked this with a travel agent who booked us into the Hilton Metrepole, we arrived and were too early to check in the concierge took our luggage and stored it for us until we returned later. We got a fabulous room with lovely views of the city with 2 massive beds a mini bar etc. We had our breakfast in our room the following morning and I have to say thoroughly enjoyed our stay. The only thing was neither of us had a credit card to leave an imprint of with reception for use of the mini bar etc but we paid £30.00 sterling as a deposit which we proceeded to use that night so I have to say I really enjoyed this hotel.

Almost good!

from A TripAdvisor Member
I stayed for two nights (17/18Feb 2004) and ended up with mixed feelings.

On check-in I was told that there were no 'non-smoking' rooms available. The receptionist pointed out that I hadn't reserved a non-smoking room, but did offer to move me for the second night. When I got to the room it simply STANK of smoke. I got an air freshener from guest services and blitzed the room, before going down to dinner.

Guess what? The restaurant didn't have any non-smoking tables! I booked a 'non-smoking' table for later that evening. When I went back there were four 'parties' in front of me at the entrance, none of them had reserved tables, three of them wanted non-smoking which wasn't available, so they also booked for later - between two and two-and-a-half hours later was the earliest available for non-smoking tables.

Despite boasting that it is the biggest hotel in London, it only has one restaurant - the Fiamma. TIP - Book a table at the restaurant, don't assume that as a guest you can just turn up!

The food was superb though, and almost worth the wait.

The TV channels were a bit limited - no CNN for example.

Breakfast next day was probably the best I have ever eaten at a hotel - they even have haggis and black pudding! I got there a few minutes after the 6:30 opening of the restaurant and the fruit juices didn't arrive until maybe ten minutes later - say 6:45.

The rest of the stay was pretty well the same, except that the restaurant was far busier on the second night with a corresponding deterioration in service. The food was still good but the service wasn't.

If the hotel got it's smoking/non-smoking balance right it would be far better, but until they do they will continue to have customers like me being forced into really unpleasantly smelling rooms and being forced to wait long periods to be seated at the restaurant whilst 'smoking' tables are empty.

Final result? Could do better!

Mike

Beware

from A TripAdvisor Member
My parents and I stayed here November 28 -December 5, 2003. Although we reserved a room with 2 Queen Beds in the West Wing we were told that our originally reserved room had been given to a guest that arrived prior to us (even though it was guaranteed for late arrival). The entire hotel was sold out for the night and we were offered a room for the night in the East Wing. It was midnight, we were all exhausted and had no where to go so we proceeded to our new room after being reassured we would be moved to the appropriate room the following day.
Upon entering our room we were disgusted. Torn and soiled carpeting, blood stains on the wall, and soiled bed linens....Horrifying. We were indeed moved the next evening to the West Wing which was very nice and modern. After several complaints to the manager we were eventually compensated for one nights stay but only after pleading our case 3 times. I would not recommend this hotel to anyone because although I had read reviews prior to staying and knew to request a West Wing room, apparently a guests request is ignored at this hotel. In addition, the front desk staff could not have been more rude and unaccomodating and being a Hilton Honors gold member means nothing to the management and staff at this hotel.

good, but issues

from A TripAdvisor Member
My Fiance and I visited this hotel for their 'Valentines Special'. The food/alcohol was great on the saturday night but the following day I was woken by a maid speaking broken english at 9am sunday morning, who decided after 30secs she didn't want to speak to me after all - with a banging hangover I went back to bed. We had ordered breakfast in bed at 10:30, it arrived at 13:00, 2 1/2 hours late, cold, with most of the order wrong. It also had no cutlery, we phoned down for some, but it didn'tarrive. We ended up leaving it, but the hotel was gracious enough not to charge us. We left hungry and stressed - hardly the valentines gift my gf was expecting. we wont be returning.

Nice, but not not for smoke sensitive people

from A TripAdvisor Member
This is a nice hotel, actually better than I thought. The room was typical in size. The one really bad thing I must mention is the smoke this hotel contains. Because smoking laws do not really exisit over there, people can smoke all over. I was given a non smoking room on a non smoking floor...I might as well have gotten a smoking room. I could literally see the smoke in my room. It was bad, dry throat, headaches....I complained, but the hotel's response was basically, "deal with it". On the plus side, hotel is in a great location near two tube stations and the breakfast is EXCELLENT. Totally worth going down for. They have a great athletic gym and pool if you are into that...Just beware of the smoke, if you are sensitive.

Very much above average hotel

from A TripAdvisor Member
My sister and I recently returned from a trip to London where we stayed at the Hilton Metropole. The accomodations were very satisfactory. We were on the 16th floor with a commanding view of the city. Everything about the hotel was outstanding, including the restaurant, maid service, helpfulness of the concierge, etc. The hotel is ideally located with a Mark and Spencer store across the street and right behind that, the tube station. A bus stop is right across the street and taxi's are almost always at the front door. We would definitely plan to stay at the Metropole again and I hope we do get to do just that.

Top Local Tips for London

Oyster Card for Teenagers I ordered a Zip Oyster photo card on the internet for my teenager over 4 weeks ahead of time and picked it up at Victoria Station and this saved us a lot of money.

Saving money There are so many free attractions in London:- museums, riverside walks, window shopping etc. The local parks are idyllic so why not pack a picnic and eat al fresco?

In General The best thing anyone can do is to invest in a 'quickmap'. This combines bus and tube routes with walking routes, which finally makes sense of London's strange tube map arrangement! Other than this, remember to search for free attractions - there are 100s of them!

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Other names for Hilton London Metropole Hotel

  • london hilton
  • hilton metropole london
  • hilton london metropole
  • hilton london
  • hilton international london
  • Address: 225 Edgware Road - London - England - W2 1JU - United Kingdom
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