Hilton London Docklands Hotel

, London, United Kingdom
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Hilton London Docklands Hotel

4 star

Rooms: 368

265 Rotherhithe Street - London - England - SE16 5HW - United Kingdom Hotel Website | | 207-2311001
769 Traveller

Reviews - Hilton London Docklands Hotel

Family Fun
Submitted by: Travel Lib User in 09/09/05
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Very good deals for families. Helpful staff and excellent to have rooms with a view of the river. Free parking in London was a major bonus, but the car park was very tight for a family saloon - my husband managed it, I would not have attempted it as there was only one space left.

Shuttle service to underground was extremely useful - from there it was easy to travel into central London or out to Greenwich,

Breakfast good, but dinner disappointing. Not bad, just very average.

Historical Traveller Reviews of Hilton London Docklands Hotel

twice not so lucky

from hotelbuff
we stayed here last year, we arrived and had to argue with reception for the double room we ordered as they wanted to give us a twin room, then after trecking to our room the view out of the window was not the thames but of other rooms, and the room whilst nicely set out was spoilt by the feeling of coucil flats, i asked for upgrade but non was available but the suite we paid the extra for the suite, it was beautiful and the views were amazing we were so happy but on being in the suite began to notice how dirty and poorly decorated it was and when i xomplainted twice to recption they ignored me. the food was amazing and the dinner was of a buffet nature included in our package however it was all marred by a grubby room. we wrote and complained and send photos of the aprtment which we had paid quite a bit more we were offered to come back for a complimentary stay which we did however it was very embarrasing as all the staff were obviously told that we were the complainers !! the suite was beautiful although much smaller thqan the previous and on the ground floor however this time the food was simple and cafe type but by this stage we had given up on complaining

however i must say on the wholse the staff are brilliant and always try and help

Dreadful Docklands Hilton

from A TripAdvisor Member
Having stayed the previous night at the wonderful Hilton hotel in Cardiff we decided to extend our trip with a visit to london. The helpful staff in Cardiff found us a room at the Docklands Hilton. We wish they hadn't!

This hotel had the look of a prison despite its splendid location on the Thames. After checking in at reception we embarked on an assault course. Our room was down passages, up lifts, across a bridge, and when we found it we were totally unsure of how to get back. Then the fun began. TV didn't work, the bathroom was miniscule and grotty, so small in fact we could barely use the lavatory. The room did have a good view.

The pool closed early so we couldn't use it. The Boat restaurant was closed. The buffet restaurant began removing the food whilst we were on our first course. I then decided to eat in the room and the room service was prompt and the food good.

My partner left early in the morning to go up river for a meeting whilst I tried to enjoy a morning lie-in. No such luck, as the fire alarm sounded. No problem, I believe in safety, so pulled clothes on and trekked to the assembly point (reception). With no ceremony I was herded along with other guests to the park over the road. Then...nothing, no explanation, no interest. The Hilton's staff were checked against lists, the guests not. We waited until the staff began wandering back to the hotel, so we followed. Still no explanation or interest whatsoever. Went back to room packed and left. Oh yes, we ordered a Telegraph newspaper which didn't come, but it was charged. When I asked about this I was informed, a bit late really, that they 'didn't do the Telegraph' and offered me a Times from a nearby pile.

Is all this what the Hilton Group feel that their hotel should be like?

Very nice hotel, but about 45 minutes away from centre

from A TripAdvisor Member
Spent a very nice weekend in this hilton. Very nice and big rooms, clean, friendly staff and shuttle bus which runs every 10-15 minutes and takes you to the nearest tube-station.

Excellent hilton breakfast buffet......

Only drawback, location of the hotel. It takes you about 60 minutes to get to Oxford Street and downtown London.

Fantastic Hotel

from A TripAdvisor Member
I have stayed at the Hilton docklands a few different times now, the most recent being last weekend, I have stayed in standard rooms, family rooms and deluxe plus room. The old side of the building is much nicer than the new as it has much more character. I have stayed in around 9 or 10 different hilton hotels in the last couple of years and I have to say that this hotel is certainly the best, the staff are always very helpful, the location is beautiful overlooking canary wharf, The rooms are clean and a good standard, I find the best ones are with a balcony though.
The breakfast is also the best out of all the hiltons I have stayed in, there is so much to choose from, also there is free parking which is a bonus. You can also get the hotels ferry over to canary wharf and then catch a thames clipper to the city, much more fun than the tube! my children loved it. I would definetely recommend this hotel I have never been disapointed

Mixed views

from evdeb239
Have just spent 4 days at the Hilton London Docklands and whilst we did not find it up to Hilton standards our stay was pleasant enough. The jubilee line is excellent and the little Hilton bus for picking up clients at the station worked well. The staff were very kind and helpful. The extensive breakfast buffet we felt could have been reduced and more emphasis put on quality rather than quantity. There were however two problems on one day the alarm went off in the room twice and we were told if it continued we would have to evacuate....luckily it was only a technical fault and our room telephone rang one morning at 6 am and kept ringing at intervals - when we rang reception they knew nothing about it - next night at midnight the telephone rang again so it was necessary to leave it off the hook. The hotel is very well situated for trips to Canary Wharf and the Jubilee Line goes direct to Bond street.

below average

from A TripAdvisor Member
This hotel might be called "Hilton" but it is most certainly not what you expect of a Hilton hotel, rooms where really rundown, old and in desperate need of redecoration, the only good thing about the hotel is the breakfast, which is exceptionally good. My advice, if you expect Hilton standard, do not stay at the Hilton Docklands.

Average, but free parking

from A TripAdvisor Member
I stopped here with my wife and 2 children on Friday 3rd September 2004 in a family room which was a reasonable size for a city hotel. We found the older part of the hotel a little tired and in desperate need of refurbishment. The hotels location is not ideal as you need to take the hotels shuttle bus to the nearest tube station at canada water which is a little frustrating. However, the room rate was only £108 for a family of 4 and the hotel provided free car parking.

Only Average for a Hilton

from A TripAdvisor Member
Don't be taken in by the fact this is a Hilton, although this is a clean and tidy cheap and cheerful hotel, that does at least serve an above average breakfast. A Hilton 4 star is a stretch of anyones imagination however. While it may be ok for a one night business trip stop over, a place to impress and pamper the wife it isn't. The rooms are compact to put it mildly with a total waste of space balcony and there is little to cheer about in the bar, when you see the prices, double some pub prices, £6.95 for a glass of house wine, and £ 4.50 for a single Baileys !. There is free parking, which is good because your in the middle of nowhere, The free shuttle to the local underground would be a good idea if it carried more people, we had to wait twice for it to come round again. On the plus side spotlessly clean and if you can get on the free shuttle the Jubilee line awaits, if you still use this hotel do it midweek and not at the weekends.


from EDDYAldershot
Stayed 2 nights (£149.00 for 2 adults) with B&B and dinner on the first night. The room was great and the staff friendly. Used the gym which was also great. The food at breakfast was very good but not impressed with the evening meal and glad I did not pay the normal price (£20+).... poor choices. The free mini bus to and from the tube is a must as the hotel is located in the middle of a residental area with nothing near by except a pub and shop. However 20 mins walk to leisure area, bowl cinema and food. My only upset was the bar prices £9.90 for a lager and a glass of wine! The pub got most of my trade. Overall a nice friendly hotel who charges too much for drinks. Would use this hotel again if the price was right.

t like the Docklands Hilton

from A TripAdvisor Member
This was not an enjoyable business stay - I would look somewhere else next time. The hotel itself is quite dingy. Other disappointments, no facecoths, the iron didn't work, the heat didn't work, the kettle was filthy and the sink didn't drain. Customer service was overall quite poor.

Top Local Tips for London

tube tickets dont bother buying individual tickets for each trip you make on the tube - just buy an all day travel ticket for the underground. most single tickets are £4, but a ticket to cover zones 1 and 2 is £5.30, so you can travel around the best parts of the city and save cash at the same time!

Hop on - Hop off Tour Bus At 7:00 the tour ends and no matter where you are in London you will be kicked off the bus. Do not purchase your attraction tickets from them. They will tell you that you will be able to cut lines with their tickets. Not so. At Kensingtion Palace we had to wait in the normal ticket line to exchange their tickets for a "regular" ticket. At the London Eye, we couldn't get on because we got kicked off the tour bus on the other side of London, had to take the tube then a cab to get there, then missed the closing time by minutes. $60.00 for two London Eye tickets down the drain. We were right there, at sunset, and couldn't get on. Pay attention to both sides of the street. We went right by Buckingham Palace and I missed it. I didn't hear the audio telling me what side of the street it is on. When you get off at a stop for an attraction, if you don't see it, ask the driver EXACTLY where it is. Tour bus pick-up stops are hard to find.

Good restaurant I will recommend The Mayflower at the Thames


Other names for Hilton London Docklands Hotel

  • london hilton
  • hilton london
  • hilton international london
  • Address: 265 Rotherhithe Street - London - England - SE16 5HW - United Kingdom
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