Henry VIII Hotel
, London
Reviews - Henry VIII Hotel
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Weekend Breaker
- Age Group: 31 - 40
- From: Germany
- Traveller type: Young Couple
My wife begged me to take her to this hotel as she had always wanted to stay there. What a mistake!
Poor service from the receptionists (with a queue a people standing waiting a girl appeared and decided it was more important to answer the phone first). Our room key didn't work and I was forced to return to reception THREE times before they agreed to send someone up to have a look at the problem. Only one lift worked and when it finally arrived the cleaning woman next to me quickly pushed herself and her trolley into it leaving no room for me!
Breakfast was shocking (rubber egg & bacon - the website promised 'traditional English Breakfast') Staff unpleasant and rude - My wife complained that her cup was dirty and was told it was her own fault for putting it near a leaking coffee machine.
Our room was like a matchbox and hot. It laughably contained an air -con unit with a sticker on it saying not ready for use yet!!
Most staff were Spanish and incapable of understanding basic English (I'm a qualified English teacher so I'm used to communicating using simple English but even this was beyond most of them).
We saw dozens of other people complaining during our stay. The manager (I presume he was this) told one unhappy guest that he was "tired of this" and then walked away. A French couple there at the same time were complaining that they had been forced to spend two nights in a single room!
I filled out the feedback form at the end of our stay and asked to be contacted to discuss our complaint - of course we never heard anything. Perhaps I should have written in Spanish. Phillip of Spain would be a better name for this place.
Save your cash and sleep in the gutter, it's better value for money.
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Honeymooners
Most of the staff were nice, one particular member of the reception staff was truely bad.
The Room: For a 4 Star room, the room was dirty - water marks on the ceiling, dirt marks on the carpet, flaking paint. The room was tiny - barely enough room for the bed and a wardrobe. I would have expected some more space in this room. The bathroom was too small, and made me claustrophobic - Something I do not suffer from.
Facilities: The swimming pool was nice, it was clean. BUT the water was very cold - I would estimate at 5 Celcius. Too cold to swim. The sauna was small, and adequate.
Food: We did not have any food at this hotel, as they charged 10 UK Pounds for breakfast - We ate out.
Overall, the price of the room - £120 per night was too high for the facilities we got, if this included breakfast then MAYBE it would be OK.
The policy of this hotel is to take payment when you arrive, then when you leave they want payment again - they then refund the first payment when you leave. This was very worrying as I needed nearly 1000 UK Pounds for both payments available, this was our honeymoon and money was allocated to different things.
Finally, when I asked to see the manager, this person was not present - I could have expected this. I completed the comments card, and requested that they write to me detailing the points I made to them. I am still waiting for the letter to my points. I wonder how long I will need to wait before I get a reply.
In conclusion, I would definitely not recommned this hotel to anyone, it is over priced has poor facilites and some of the staff could be better.
I would give this hotel 19 out of 100 for quality.
We will not be returning to this hotel!!!!
Read 377 additional reviews of Henry VIII Hotel at TripAdvisor.
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Historical Traveller Reviews of Henry VIII Hotel
Would stay again
from A TripAdvisor MemberHad a very good time
from A TripAdvisor MemberIt was okay, good for its price
from teeravellerThe location, good with Hyde Park, Notting Hill and Paddington Station nearby. The price, very good for its value, you are getting a clean, updated decent stay for a really good price.
Very Pleasant Stay
from A TripAdvisor MemberLovely clean room and bathroom. All staff were very friendly. Perfect locale for London, directly north of Hyde Park/Kensington Gardens. Only a 10 minute walk from two underground stations that gave access to 3 different lines. Numberous choices of food at the continental breakfast and more than enough to start a day of sight-seeing on. Would not recommend the restaurant or bar for evening meals, but there are plenty of restaurants and pubs nearby. Never seemed to be hot water in the mornings, but I'd usually had a long hot bath to soak my tired legs the night before so this wasn't a problem! Would recommend this hotel to my friends and would definitely stay there again.
very pleasant
from A TripAdvisor Membergood value
from missagainVery bad hotel
from A TripAdvisor MemberDreadful Property
from A TripAdvisor MemberWe Would Stay Again
from tplunketteThough we visited the pool, we never had a chance to use it, but it looked very pretty and inviting. The breakfast buffet had everything we needed to fuel ourselves for a hard day of touring. We tried their Full English one morning, it was OK but I wouldn't get it again. We never visited in the evening, so I can't rate the restaurant.
Our only complaint was that the walk to the tube stop seemed to get longer and longer each day. Fortunately, it's in a pleasant area. We would probably stay there again on our next trip - it was a good value for the price.
"How many are you?"
Bad service
from A TripAdvisor MemberTop Local Tips for London
Rucksacks Remember that if you wear a big rucksack on the Tube you occupy the space of two or three passengers. Donb't do it! (and if you must, don't turn round suddenly!)
Helpful tips Bus pass is 3.5 pounds and metro all day pass is 6.5 pounds. Metro is good but you have to walk a lot to change trains. If you do it once or twice it's ok but gets tiring after a while. Depending on need, bus pass may be better or both metro and bus pass. Take dollars in cash not TC. You get better rates at the small exchange outlets but they only take cash. Change of guard at Bunckingham is the most overrated thing on earth. We wasted valuable time there. Leicester square is an awesome night time hangout with theaters and pubs. Definitely go to a pub. If you're Indian like me, the samosas at tube stations are to die for.
London Eye During a 30 minutes "flight" you can see London from the air. Really spectacular
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Other names for Henry VIII Hotel
- hotel henry viii
- henry viii london
- henry viii hotel london
- henry viii hotel
- Address: 19 Leinster Gardens - London - England - W2 3AN - United Kingdom
"NEVER AGAIN!" - Hilary
"The Worst Hotel in the World" - Phil
"Henry VIII - Worst hotel ever" - Stuart
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