Henry VIII Hotel

, London, United Kingdom
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Henry VIII Hotel

, London
3 star

Rooms: 107

19 Leinster Gardens - London - England - W2 3AN - United Kingdom | 44 02072620117
380 Traveller

Reviews - Henry VIII Hotel

1/10
NEVER AGAIN!
Submitted by: Hilary in 16/07/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Weekend Breaker
This is the worst hotel I have ever stayed in, and I have stayed in many all over the world. It was disgusting and in dire need of refurbishment. There was only 1 lift working, the room key didn't work properly, the breakfast was horrible with powdered scrambled egg and bacon which was barely cooked - completely inedible. The staff were rude and barely able to speak English. There is absolutely nothing I can recommend about this hotel, it really was the pits and definitely not worth the money we paid. How on earth did this place get a 4* rating - it certainly did not deserve it and I will warn everyone I know to stay away from it and so avoid the huge disappointment we experienced when our anniversary weekend was ruined. Beware people - stay away from this dump!
1/10
The Worst Hotel in the World
Submitted by: Phil in 22/06/09
  • Age Group: 31 - 40
  • From: Germany
  • Traveller type: Young Couple
Shameful utter shameful.

My wife begged me to take her to this hotel as she had always wanted to stay there. What a mistake!

Poor service from the receptionists (with a queue a people standing waiting a girl appeared and decided it was more important to answer the phone first). Our room key didn't work and I was forced to return to reception THREE times before they agreed to send someone up to have a look at the problem. Only one lift worked and when it finally arrived the cleaning woman next to me quickly pushed herself and her trolley into it leaving no room for me!

Breakfast was shocking (rubber egg & bacon - the website promised 'traditional English Breakfast') Staff unpleasant and rude - My wife complained that her cup was dirty and was told it was her own fault for putting it near a leaking coffee machine.

Our room was like a matchbox and hot. It laughably contained an air -con unit with a sticker on it saying not ready for use yet!!

Most staff were Spanish and incapable of understanding basic English (I'm a qualified English teacher so I'm used to communicating using simple English but even this was beyond most of them).

We saw dozens of other people complaining during our stay. The manager (I presume he was this) told one unhappy guest that he was "tired of this" and then walked away. A French couple there at the same time were complaining that they had been forced to spend two nights in a single room!

I filled out the feedback form at the end of our stay and asked to be contacted to discuss our complaint - of course we never heard anything. Perhaps I should have written in Spanish. Phillip of Spain would be a better name for this place.

Save your cash and sleep in the gutter, it's better value for money.
1/10
Henry VIII - Worst hotel ever
Submitted by: Stuart in 03/04/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Honeymooners
The henry VIII hotel is the worst 4 Star hotel I have ever stayed in - It is advertised on its own website as a 4 Star. I would not give it a 1 Star.

Most of the staff were nice, one particular member of the reception staff was truely bad.

The Room: For a 4 Star room, the room was dirty - water marks on the ceiling, dirt marks on the carpet, flaking paint. The room was tiny - barely enough room for the bed and a wardrobe. I would have expected some more space in this room. The bathroom was too small, and made me claustrophobic - Something I do not suffer from.

Facilities: The swimming pool was nice, it was clean. BUT the water was very cold - I would estimate at 5 Celcius. Too cold to swim. The sauna was small, and adequate.

Food: We did not have any food at this hotel, as they charged 10 UK Pounds for breakfast - We ate out.

Overall, the price of the room - £120 per night was too high for the facilities we got, if this included breakfast then MAYBE it would be OK.

The policy of this hotel is to take payment when you arrive, then when you leave they want payment again - they then refund the first payment when you leave. This was very worrying as I needed nearly 1000 UK Pounds for both payments available, this was our honeymoon and money was allocated to different things.

Finally, when I asked to see the manager, this person was not present - I could have expected this. I completed the comments card, and requested that they write to me detailing the points I made to them. I am still waiting for the letter to my points. I wonder how long I will need to wait before I get a reply.

In conclusion, I would definitely not recommned this hotel to anyone, it is over priced has poor facilites and some of the staff could be better.

I would give this hotel 19 out of 100 for quality.

We will not be returning to this hotel!!!!

Historical Traveller Reviews of Henry VIII Hotel

Would stay again

from A TripAdvisor Member
Henry VIII Hotel, Leinster Gardens, 29-12-2003 / 02-01-2004 On the ground floor you will find the reception and a small sitting area. At the time we were there it was nicely decorated in Christmas style. The people at the reception were very kind, and even though we were too early, they prepared our room right away.The room was small, but so are most of the rooms in London, so it is a normal size. There is a coffee/tea tray with biscuits, a small tv. with all of the usual British Channels. We had a twin bedded room at the back. The room was not very noisy, but you could hear the traffic on Bayswater Road. Those back rooms look out on rather boring backs of other houses.The beds were very comfartable, and there was a central heating radiator, that you can turn down. But there is no airco nor a fan.The bathroom had enough room, with a toilet, washbasin with room to put your toiletries: they even provided shampoo and shower-gel. The shower was over the bath and very good (shower curtain). It was all decorated in polished natural stone.The room and the bathroom were both clean and well maintained.The breakfast room was in the basement, and the assortment was very good. Continental breakfast included : coffee, tea, juice, milk, cereals, all sorts of rolls, boiled eggs, yogurt, canned and fresh fruit, sliced meat and cheese and you could eat as much as you liked. At an extra fee you could order the English breakfast, which was very good as well.Unusual for a hotel this class, in the basement there was a small swimming pool with enough room to paddle around.On the whole this was a nice hotel with comfortable, though small, rooms and a very good breakfast. We also found all the staff very friendly and helpful.The best subway station for this hotel is Queensway, and in the same street there is a shopping centre.You are very near Hyde park, where you can take a lovely morning walk.So a good base for your London break.

Had a very good time

from A TripAdvisor Member
My sister, niece, and I spent the week of April 19, 2004 in London. We stayed at the Henry VII hotel, located approximately 2 blocks from Hyde Park. We were able to get a room with 3 single beds, which is not very common in Europe. The hotel was not luxurious, but was comparable to many of the mid-price hotel chains in the US. The continental breakfast was very good. The location was one of the things we appreciated most. We could walk to Harrods, Hyde Park, and Kensington Park. We were about 3 blocks from a subway station, about 2 blocks from a bus stop, and had lots of restaurants within close distance. The hotel staff were very helpful. We were able to make day trips to Oxford, Winsor, and the Cotswolds. We were also able to do all of the sights in London that we had planned without any problems. And, oh yes, it doesn't rain all the time in England in April. We had good weather all the time we were there. We are now planning on a trip to Scotland.

It was okay, good for its price

from teeraveller
My husband and I recently stayed here and chose this hotel for its price and location. We compared many hotels in this low-budget price range and chose this hotel based on reviews on tripadvisor. This is not a hostel, or a run down place, which is what you would expect from other hotels in this price range. This hotel was decent, friendly front desk, friendly staff in the restaurant, internet access in lobby. The room was small, barely any room for luggage, but they had a large amoire to store the luggage out of the way. We wanted a double bed and received two twin beds, but we were troopers and just pushed the beds together. The beds were on the firmer side. The bathroom was small also, definitely room for only one person at a time. The tub was large and tiles were granite. The room overall was very clean. We had problems with temperature control. It often gotten warm (we were there end of March, so we did not expect it to be too warm), the room did have a ceiling fan in its high ceilings, but that made it too cool. We were on the first floor (which is not to be confused with ground floor which is floor 0), and we were able to hear/feel a slight rumble which must have been the Tube. Not too much to disrupt sleep or anything, but enough to be noticed. The location of the hotel was nice, slightly away from the tube stops (10 min. walk is fine, just a bit much if have luggage). We walked to Kensington Gardens/Hyde Park (Lovely!) and also walked from Notting Hill to the hotel. Plenty of eateries, shops, internet cafe, all walking distance from the hotel. We used one of those hop-on-hop-off double decked tour buses (which you can purchase online or at the hotel lobby) as one of our options of travel and their stop was conveniently just one block from the hotel. So as a hotel, decent and friendly. The room, small, but didn't spend much time there.
The location, good with Hyde Park, Notting Hill and Paddington Station nearby. The price, very good for its value, you are getting a clean, updated decent stay for a really good price.

Very Pleasant Stay

from A TripAdvisor Member
Stayed the last two weeks of February here. Didn't to to London to spend my time in a hotel, so the smallness of the room didn't matter.
Lovely clean room and bathroom. All staff were very friendly. Perfect locale for London, directly north of Hyde Park/Kensington Gardens. Only a 10 minute walk from two underground stations that gave access to 3 different lines. Numberous choices of food at the continental breakfast and more than enough to start a day of sight-seeing on. Would not recommend the restaurant or bar for evening meals, but there are plenty of restaurants and pubs nearby. Never seemed to be hot water in the mornings, but I'd usually had a long hot bath to soak my tired legs the night before so this wasn't a problem! Would recommend this hotel to my friends and would definitely stay there again.

very pleasant

from A TripAdvisor Member
My girlfriend and I had a lovely stay at the hotel in the end of February. Welcoming and helpful staff, a nice clean room, a decent breakfast buffet and a very convenient location if you`re travelling by the Heathrow express. AND..we had a superbly heated pool all to ourselves! Close to Hyde park. It`s not a five star, but you certainly get excellent value for money.

good value

from missagain
this hotel is in a great location if you use the public transportation-the free breakfast buffet could keep you full til dinner-the pool water temperature was just right-bathrooms were like new. mostly french people stay there. only one warning that we got and unfortunately ignored is that the greek restaurant next door to hotel is terrible but there's plenty of others within walking distance to choose and one in the hotel. i would stay there again.

Very bad hotel

from A TripAdvisor Member
Probably the worst hotel in London. If you book a room here, you're not even sure of getting one. In the Christmas period this hotel was several times overbooked. And the duty manager was very unfriendly !

Dreadful Property

from A TripAdvisor Member
My wife and I just returned from a visit to London where we stayed at the Henry VIII hotel. What a disappointment! The internet lodging site had marketed the hotel as a 3-star property; no way ! This is a two-star property at best; very tourist class, full of students. Guest rooms are tiny and the bathrooms are so small only one person can utilize same at a time. Hot water ran out every morning. Front desk staff was rude; restaurant was very bad. Restaurant didn't even open until 7:00 am, not a good thing if you're catching a morning flight or early tour. You can do much better elsewhere; we had previously stayed at the Kensington Close Hotel for the same rate; what a difference! The Kensington Close really is a first class hotel with facilities and staff to match. We would not stay at the Henry VIII again for any rate.

We Would Stay Again

from tplunkette
We stayed at the Henry VIII for a week in January, 2004. This was our second London trip. The hotel was nice, clean, modern enough with some charming quirks of age. Small room, comfortable beds, nice sparkling bathroom. The staff was very friendly and helpful. Our toilet flushing mechanism stopped working one day, but was fixed very promptly when we mentioned it to the staff. They also replaced our lost card key without a problem.

Though we visited the pool, we never had a chance to use it, but it looked very pretty and inviting. The breakfast buffet had everything we needed to fuel ourselves for a hard day of touring. We tried their Full English one morning, it was OK but I wouldn't get it again. We never visited in the evening, so I can't rate the restaurant.

Our only complaint was that the walk to the tube stop seemed to get longer and longer each day. Fortunately, it's in a pleasant area. We would probably stay there again on our next trip - it was a good value for the price.

"How many are you?"

Bad service

from A TripAdvisor Member
The clerks were very unhelpful. The retaurant staff stole money from my wallet when I left the table. No parking available except in a garage that cost 25 GBP/night. Parking tickets in London by the way will cost you about $200 US dollars. Hotel is very unspectacular and old. Would never stay there again.

Top Local Tips for London

Rucksacks Remember that if you wear a big rucksack on the Tube you occupy the space of two or three passengers. Donb't do it! (and if you must, don't turn round suddenly!)

Helpful tips Bus pass is 3.5 pounds and metro all day pass is 6.5 pounds. Metro is good but you have to walk a lot to change trains. If you do it once or twice it's ok but gets tiring after a while. Depending on need, bus pass may be better or both metro and bus pass. Take dollars in cash not TC. You get better rates at the small exchange outlets but they only take cash. Change of guard at Bunckingham is the most overrated thing on earth. We wasted valuable time there. Leicester square is an awesome night time hangout with theaters and pubs. Definitely go to a pub. If you're Indian like me, the samosas at tube stations are to die for.

London Eye During a 30 minutes "flight" you can see London from the air. Really spectacular

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Other names for Henry VIII Hotel

  • hotel henry viii
  • henry viii london
  • henry viii hotel london
  • henry viii hotel
  • Address: 19 Leinster Gardens - London - England - W2 3AN - United Kingdom
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