Grosvenor Kensington Hotel

, London, United Kingdom
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Grosvenor Kensington Hotel

, London
3 star

Rooms: 107

Harrington Road - London - England - SW7 3ER - United Kingdom Hotel Website | | 2088593333
306 Traveller

Reviews - Grosvenor Kensington Hotel

Perfect Location
Submitted by: Nancy in 03/11/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Family Traveller
I enjoyed my stay at the Gorsvenor Kensington. It had a great location to the underground (which is superb I might add) and close to several restaurants. The room was comfortable and clean. I would definitely stay there again and have already recommended it to friends who are traveling to London in the fall.
We were disappointed with this hotel
Submitted by: MaryBeth Lonergan in 05/09/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
We stayed here for 6 nights last summer and were pretty disappointed. The location was terrific but everything else was definitley not. It was noisy and old and the service was pretty poor. We even had to change rooms our last night because the ceiling above us was leaking on my bed. I think they were doing renoations so the rooms might be nicer now but when we were there they were very worn. We would definitely find a different place to stay next time.

Historical Traveller Reviews of Grosvenor Kensington Hotel

Grosvenor OK

from KAGroglio
Our family of 4 just returned from our 1st visit to London. We stayed at the Grosvenor based on it's close proximity to the S. Kensington tube station. The location was great with the tube just around the corner. It is also very close to the Natural History, Science and Victoria & Albert museums. There are some little restaurants in the area too. The hotel itself was fine. We had a family room which consisted of a very small entrance room with a closet & bunkbeds for the kids and then an nice large room with queen sized bed. The condition of the room was fine other than the bedding which was old along with the mattress (springs were easily felt). The bathroom looked refurbished, but the ceiling leaked from above and the shower was deadly. My daughter even tried trying to shower the first day. The water temperature was unreliable and different each day. It took 10-20 minutes trying to get it acceptable to hop in & then it went from scalding to cold. Our room faced the road on the 3rd floor and it was quite noisy. As for the staff, most did not speak English well at all. The breakfast room staff was not friendly and barely spoke English. The continental breakfast was OK with cold cereal, juice, yogurt and some canned fruit. There is only one small lift that works and no one to help with luggage at all. They don't even offer. All in all, I would recomend for the location and room size.

Great Location, nice little place

from DCguy
We stayed at this hotel for a week in July 2003 when it was called Kensington Moat House. The location is ideal for beating jet lag, we found. We took an overnight flight from JFK and landed around 8am. It was very simple to just hop on the Tube at Heathrow and get to our hotel (it's only a few steps from the South Kensington Tube stop). The front desk allowed us to check in early and drop off our bags. Although we were exhausted, we knew we had to stay up all day. The area around the hotel is great for walking around. The Natural History Museum is close by as well as Victoria and Albert Museum. Also, there are great restaurants and pubs and shops and even a few clubs around the neighborhood.

The hotel itself is OK. The rooms are a little small, but adequate. They are nice though. We had a small issue with noise and temperature control in the room. There was no air conditioning, as with most hotel rooms in London. Since it was late July, it was a little warm at night. We would open up the window, but our room overlooked Harrington St on the 3rd floor. Although the road is one way, it is a major vessel for busses and trucks, even late at night. So noise was a concern while the windows were open. The breakfast was good and had plenty to choose from. The staff was great. In fact, one night, the night manager let us stay in the lobby with some friends we had met drinking all night long. The bar closed at 11pm and he dutifully fetched us drinks all night after it closed.

All in all, the hotel is pretty average, but the ideal location makes it above average. It worked very well for us for a whole week.

What do you want for short money?

from nomar5955
As previously noted this hotel is in a great location. Our room was large by European standards. The hotel has an exercise room, elevator, free internet and brealfast room. The room was clean and the beds were comfortable. Our big problem was the shower. The water temperature would fluctuate from hot to boiling hot, and the water pressure could do damage to most mortals. The staff was cooperative and friendly. This is not the Ritz, but you are not paying for the Ritz.

Great location for an average hotel

from Erie03
My wife and I stayed at the Grosvenor Kensington for 4 nights. We took the tube from Heathrow and the hotel was only a few steps from the exit. The outside of the hotel was beautiful so we were hoping the same of the inside. Unfortunately the indside didn't live up the exterior.
When went to our room we almost didn’t make it because the elevator was so rickety. We took the steps the rest of the time. The room itself was very worn and hadn't been updated in a while. The carpet was coming up in one of the corners leading to the bathroom, and the bathroom had a similar worn feel. The water temperature in the shower was hit and miss and way the shower curtain hung, water got all over the bathroom. There wasn’t much else to the room except a TV that got about 10 stations, but we didn’t spend much time in our room.
The South Kensington neighborhood of the hotel was very nice and seemed safe. We had plenty of choices of restaurants and a couple pubs close by. Being just steps from the tube stop was a huge plus because this station connected to the Piccadilly line and the Circle/District line. 90% of the places we wanted to go to we could get to without even having to transfer making travel very quick and easy.
The Grosvenor was a decent hotel, we booked through Expedia and thought the rate was very reasonable, and the location made it definitely worth it. If you are looking for a basic hotel to use as a place to be able to see the whole city from, I would recommend it.

Who Could Ask for Anything More ???

from A TripAdvisor Member
We arrived at the Grosvenor early on Tuesday, Nov. 23. We were greeting by a delighful staff who was more than happy to answer our questions ranging from location, to food, to money exchanging. Our room for three was clean and spacious (as was the bathroom). The hotel was in an outstanding location - safe, near tube stops, bus stops, and also offered nice walks to nearby sights. Each time we departed and arrived, the staff greeted us warmly, asking about our day, other destinations and offered suggestionswhen they could! I would happily look to stay here again - especially after they called to get us an early cab out the morning of our departure before the tube ever opened.

Grosvenor Kensington, great location

from judydMarshall_MI
I stayed at the Grosvenor Kensington as part of a Virgin Vacations package from November 9-15, 2004. I found the staff overall to be friendly and helpful. When my group arrived to check in, the hotel did not have our updated reservation and the hotel clerk was rather rude. Once he made a phone call to his manager, his demeanor changed and everything was okay.
Our room was spacious but in desperate need of update as the furnishings were a little shabby. The bathroom was spacious and clean.
The location is the best part of this hotel as the tube is across the street. There is also an internet cafe across the street which is very reasonably priced. The Victoria and Albert Museum as well as the Natural History Museum is a very short walk away.
I think that I would stay here again especially if the rooms were updated.

Would definitely stay here again

from Dybis
I am wondering if some of the people that have written reviews of this hotel have even stayed here. I stayed here for 5 nights as of Nov.5th and found a clean, nicely furnished and very pleasant hotel. I am usually picky and as a Product Manager of a tour operator tend to be harsh with properties. I was more than pleasantly suprised here. Are rooms small. Well, this is Europe isn't it?
Stay here and you will find a bautiful small lobby, nice pub and very well looked after property with good efficeint staff. Plus, the location in South Kensignton can't be beat. Highly recommended and at a great price.

Not as Bad as everyone said

from CristinPA
I read the reviews before I left for my trip on October 28th and I was expecting the worst. I booked this room through and got the room, tour and transportation to and from airport for a great price. When we arrived the hotel staff was very friendly. There were three of us staying in one room and the first room they gave us was small so we asked to be moved and they did so with out even charging us. The room was clean and a great size. The room was located on the street side which made it a little loud but nothing unbearable that I wasn't able to sleep. They served standard european continetal breakfast fare -- Bread, fruit, ceral, juice, coffee or tea. The underground stop was at the end of the block - unbeatable. I would definitely stay here again.

If you want to know what to expect ask detailed questions before booking

from A TripAdvisor Member
Location fine for exploring, but stayed in twin room and beds were very small (length and width) and they moved away from the wall - where the head board was attached to. The jacuzzi in the bath not only didn't work, but all the plumbing was exposed and who know what germs were lurking inside. Forget posh toiletries here, only Dove dispensers on the wall in the bathroom, which if you do take a bath can't be reached. The loo is crammed between the wall and the bath. No shampoo or creams. Croissants for breakfast were awful, this is an area which is "little france" so they should have been able to get their hands on some good stuff! Kettles facilites, but coffee is instant muck. Overall, with the same level of diservice and noise you can get cheaper places to stay in london - for the rack rate price you expect better. I agree with the other comments that renovation is needed. Oh, and make sure you put the chain on the door if you don't want the cleaning staff bursting in at 9am.


from A TripAdvisor Member
We stayed at the Grosvenor Kennsington in September 2004. The room was clean and small for american standards yet quite roomy for the price. It was clean and well kept. The front desk folks were not always the friendliest, but is was fashion week and they were very busy. The continental breakfast was good but not much variety and you had to pay extra for a hot breakfast. We had a small balcony with a view of a schoolyard. We really enjoyed our stay and would stay there again. It is very convenient to the Underground as well which makes it very easy to get around London.

Other names for Grosvenor Kensington Hotel

  • hotel grosvenor kensington
  • grosvenor kensington london
  • grosvenor kensington hotel
  • Address: Harrington Road - London - England - SW7 3ER - United Kingdom
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