Historical Traveller Reviews of Grosvenor House Hotel
Stayed here for 3 nights in April 2004 - very impressed, very friendly staff, immaculate clean rooms, good decent size. If you are lucky enough to get a refurbished room which my friend had, then you will enjoy your visit even more, although the 'normal rooms' were still excellent. Just a couple of very small problems whilst we were staying - my friends room service breakfast wasn't delivered, I had no towels & when I called to request some, a porter brought me 2 small hand towels, not bath sheets as requested. We requested wake up calls which were never made, and I had no shower curtain, therefore my bathroom flooded everytime I had a wash.
Overall though, the good points far outweighed the bad, and I would definatley recommend this hotel to anyone travelling to London - but take into consideration the price - we had 2 x vodkas in the hotel bar at a cost of £16, breakfast is £20 and a cup of tea either room service or in the bar/restaurant is £5.
OK if your deaf
We didn't pay full price, so perhaps that's why we were abused. The hotel room we were given was extremely hot, with the airconditioning on full, but showing cool, we were not intitially bothered. We opened the windows and turned off the airconditioning when we noticed the cool air was hot!. There was noise, initially from the airconditioning on full, then from the road when the windows were open. We got the engineer up and he explained that the air conditioning didn't work. We could have the room pumping hot air or cold air but not with both options. When we returned around 11 o'clock to the room after a truly wonderful performance of the Mairling at the Royal Opera house we noticed the noise. We were underneath a noisy awful fan, this had been disguised before. We asked for a new room they showed us a few rooms including smoking rooms. In the end we settled for a room which was really cold, it had a portable heater in the corner. They said they would upgrade us in the morning and when we returned later in the day they showed us to a room, a junior suite which was right next to a great big fan. The fan was huge just outside the window of the bedroom. They managed to find us a smaller room than we had booked but OK. On booking out they when I asked for compensation I was told that the hotel would contact me by letter. That was a week ago and nothing has arrived. This is a bad hotel don't be tempted by the special deals. There are specail prices because this hotel is not to standard. It is a disgrace.
t pay full price for this hotel
I stayed at the Grosvenor house in mid-March 2004 for 4 nights. The mattress was good, the bathroom was probably superior to most you'll find in London. Thick, fresh towels were abundant, and the room was quiet. HOWEVER, let me say that the front desk and concierge staff are some of the most clueless and the rudest I've encountered anywhere, and I am a frequent traveler. They are not, for the most part, British.
They are from parts foreign, and their accents preclude interpretation.
The concierge looked about 19 and could offer no useful advice. I was rather amazed that a 5-star hotel, and a famous one at that, didn't hire the best-of-the-best for a concierge or for front desk staff. I think this place is on its way down. Fortunately, I was travelling on an air-hotel package deal through expedia.com, with a rate I'd locked in in Oct. 2003, before the exchange rate became prohibitive.
Overrated with surly staff
I expect a 5* hotel to be nearly flawless in all respects. The rooms were nice, the lobby attractive and the breakfast buffet excellent.
however, the front desk staff was surly and very unhelpful. Messages were not delivered, the concienrge appeared to feel very inconvenienced when we asked for advice, and the wait staff in the restaurants was extremely slow and, if you can imagine, argumentative. The hotel appears to cater to the high-end business staff and not to someone vacationing in London...and even then I'm not sure they do the business clientele very well either.
Too expensive for a budget traveller.
Fair to say this was one of the most beautiful hotels in all of London.
Very unfortunate that breakfast and coffee in the room is not included or affordably convenient. PRET Marble Arch offered the best food and value but was a 15 minute walk. Doesn't help when you want your morning coffee and to get it at the hotel blows your whole breakfast budget At $225 a night one should not have to expect to pay 21 pounds (thats about $42 US) each for breakfast.
Ice, pillows etc available but required room service (and yet more tip money for basic needs)
Concierge was excellent, very accomodating, and helpful. Sent us to destinations with full and accurrate information (brochures, prices, times, if reservation required, transportation, etc.)
Hotel in Desperate need of Maintenance
I've been to London several times before and this hotel did not live up to its four or five star status at all. I would rate it two stars based on its location, nice bar, and okay restaurant. On this 10 day visit, I was with a large group of about 150 and noticed that there were two very different classes of rooms. Some floors had been renovated, but I was assigned a room on the top floor which had not been renovated. The room was in need of a major clean up. I had trouble with the door lock every day and had the key replaced twice with no improvement. The carpet was very worn and the bathroom very beat up. The "shower curtain" was merely a bed sheet with holes cut for the rings. Towels were often delivered hours after the housekeeper had cleaned. The view out the window consisted of the other side of the hotel building and included a dead bird stuck in the wire mesh intended to keep the birds from flying down between the building walls. I would not recommend this hotel. The Marriott Grosvenor Square is better.
Feel like a celeb!
from A TripAdvisor Member
I stayed here for a my birthday last August (03) and had a fantastic time. The entrance to the hotel from the back is fab. I was surrounded by other guests expensive sports cars. Reception and all staff seemed to be french...not english which made me laugh but were all very helpful and polite. Was slightly let down by the room as we had paid the full price, which was quite alot for a london hotel. The main room light didn't work, our bathroom tap was fitted incorrectly so leaked whenever you used it. mini bar prices were slightly crazy....?8 for a jar of jelly beans c'mon!!! Overall i had a lovely stay, we didnt eat in the hotel but there were lots of great restaurants a taxi ride away. A theatre visit is a must see to complete the trip.
Too big, too many problems
from A TripAdvisor Member
After 3 calls from the States, I had hoped they would have had our room requests taken care of prior to arrival. They did not. The shower dripped profusely the entire 4 days; we waited until 6 pm for housekeeping one day; had to request towels almost every day. We never received clean glassware during the entire trip. No safe in room as advertised. Service rating overall: horrendous; still disputing a charge on my card. I will defend the staff in the breakfast room...they were wonderfully pleasant and accomodating.
It was ok
from A TripAdvisor Member
We stayed at the hotel in July 2003 and it was ok overall. The corridors had this terrible musty, old smell though and there are stains on the carpets that one wouldn't expect to see at a high-end hotel like this. Our room had a horrible view of the back of the building (?) but the beds were ok, need to change the throw cushions though as it is going lumpy. Bathrooms are cleaned regularly so that's nice. Nice location, near the park and shopping district. Hotel staff were not all that friendly - no ready smile. Bellboys looked great though in their high hats and uniforms.
Poor, poor service...
from A TripAdvisor Member
I have regularly stayed at this hotel over the past 4 months (about 15 nights in total) and finally managed to convince my company to switch accomodation chioce. The hotel is poorly managed, staff is insufficient, there is usually only 1 person at reception so you generally have to queue when checking in as well as when checking out, if you call the concierge at night the phone rings for ages and at the end there is no answer! Other negative experiences have included: no wake up call despite request, 1 hour wait for room service (dinner).
Plus, the television sets are old and small and remote controls generally do not work. Too bad because the location is great... Try the Millenium Mayfair instead...
Top Local Tips for London
Red tour bus is great.
Best way to see London is to hop on a red double decker tour bus!
Parking was expensive, but if you drive to the reverse of the hotel - it has the best entrance and it is really easy to unpack/then your car is taken away (Stress free arrivals are very important to me)
Take advantage of the markets
Seek out the markets for special London experience, particularly Borough and Spitalfields, my favs.